1. Jason Millers
3131 wayside loop Springifled, Oregon, 97477 541-520-5692 millersjtech@gmail.com
WORK EXPERIENCE
SYMANTEC, Springfield, OR
Technical Support Engineer – Symantec, Netbackup Group, Jan, 2013-2015
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system
problems, and replace defective componets when necessary.
• Network troubleshooting and configuration. From basic hardware communication to DNS,
Routing, Subnets, LAN, WAN, WLAN, and SAN configurations.
• Software and hardware support for all versions of enterprise level operating systems.
Including Windows, Linux, and Unix.
• Install new hardware or software systems and components, ensuring integration with
existing network systems.
• In depth process flow and system log analysis.
• Create, maintain, and revise Technical documentation for support and customers.
• Perform data backups and disaster recovery operations at the network level.
• Provide advanced troubleshooting to large enterprise clients and government entities using
Netbackup and Puredisk applainces.
• Assisting customer in production down situations with high impact towards a quick
resolution.
• Basic scripting and server maintenance.
Technical Support Engineer – Symantec, Altiris Group, April, 2011-2013
• Created a new product support team for Symantec Protection Center. Starting and
maintaining technical documentation and support methods our team would use.
• Analyze network data to determine network usage, disk space availability, and appliance
maintenance.
• Install firewall software and hardware as well as maintain security software installation and
operation.
• Maintain records of daily data communication and transactions., problems and remedial
actions taken, and installation activity.
• Develop training materials and procedures, or train users in the use of hardware or software.
Case Manager – Symantec, Norton , June, 2009-2011
• Answer user inquiries regarding computer software or hardware operation to resolve
customer issues.
• Enter commands and observe system functioning to verify correct operations or detect
errors.
• Virus removal and general performance maintenance on customer systems.
• Refer major hardware or software issue or defective products to vendors.
• Install and perform minor repairs to hardware, software or peripheral equipment.
• Set up equipment for employee use, performing and ensuring proper installation of cables,
operating systems and software.
• Maintain records of daily communcations with customers and customer issues.

2. • Develope training materials and technical documents for internal use.
Marshall's , August , 2005-2009
• Started working as sheetmetal manufacturing custom parts for HVAC systems.
• Stocked inventory and performed ordering and organizing for the sheetmetal shop from
distributors.
• After about 2 years. Moved to installation of HVAC systems on new construction sites.
• Performed installation and service work for existing HVAC systems at customer sites.
• Continued with Marshall's while going to school full time.
Education
Pioneer Pacific College, Springfield, OR
Associates of Computer and Networking Technology
Springfield Highschool, Springfield, OR
Diploma
Additional Skills
• Networking, DNS, TCP/IP , LAN, WAN, SAN, VLAN, SNMP, SMTP, IPSec,
Virtualization, Netbackup, Apache, CustomerService, LogAnalysis, Storage, NAS, CIFS,
SCSI, RAID, BASH, Python, Unix, Linux, WindowsServer.