This candidate has over 5 years of experience in customer service roles, excelling in handling high volumes of customer calls, needs assessments, issue resolution, and sales. They maintain high performance ratings and have developed strong communication, problem-solving and computer skills. Currently working as a Membership Service Counselor, previous roles include administrative and seasonal customer service positions utilizing skills in troubleshooting, time management, training, and developing customer loyalty.

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CUSTOMER SERVICE PROFESSIONAL
Customer-focused professional offering proficiency in client and customer services in a call center
environment with numerous years of experience. Excellent interpersonal and communication skills
both verbal and written. Detail-oriented, focused, organized and adept at multitasking.
Excels at troubleshooting by identifying problems, implementing solutions and resolving customer
issues. Computer skills include MS Word, Excel, Outlook, PowerPoint, Quickbooks and CRM.
 Customer Needs Assessment  Internal/External Customer Relations
 Time Management Proficiency  Customer Satisfaction/Retention
 Upselling/Closing Sales  Train Customer Service Employees
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EMPLOYMENT HISTORY
AAA Northeast Hamden, CT 2013-
Present
Membership Service Counselor
 Proficient in handling 850 incoming breakdown road calls a month,
follow up on customer service issues, enrolling new members, taking
membership payments for existing members, providing members
with AAA Five Diamond service on all calls
 Maintained 95% performance rating for the last two quarters and
exceeded yearly performance review
 Administrative Assistant Intern
 Goodwill of Western Connecticut, Bridgeport CT (2013)
 Provided general administrative support and assistance to dual
senior executives. Prepared and distributed minutes for team
meetings. Processed Aquarion Water credit applications using
Excel and Word Mail Merge function. Prepared letters and
correspondence, maintained records, and distributed mail.
 Maintained distributed Excel reports & Power Point presentations
containing confidential client data
 Scheduled applicants for employment interviews, organized
schedule, greeted & escorted guests
 Documented office procedures manual for current and future
employees
 Seasonal Customer Service
 Hamilton Connections (Woodland Power) West Haven CT
(2012)
 Manufacturer and factory-direct distributor of The Cyclone Rake

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 Ensured customer satisfaction starting with assessment of
customer needs, processing initial orders, up selling products,
and resolving complaints in a high volume call center. Provided
accurate estimates and quotes for five product models based on
customers’ needs. Explained products features, shipping options,
and warranty terms.
 Resolved customer technical problems (i.e. assembly,
replacement parts, and proper use) etc.
 Quickly developed rapport and loyalty with customers
 Processed customer calls and emails in excess of 250 daily during
peak season.
 Education

 Project WIN (Women IN NETWORKING). Certificate in Microsoft
Office 2010 & Customer Service 2012

 Lyman Hall High School, Wallingford CT. High School Diploma
(Vocational Agriculture)
 Volunteer / Community Service
 Black Horse 4 HEROES, Bethany CT
 Equine therapy for veterans
 Provide physical care for horses and assist veterans with a
variety of needs.

 Animal Assisted Therapy Inc. (At Turning Point Farms)
Woodbridge CT (Therapy to persons with physical, cognitive,
psychosocial, and emotional disabilities). Provided assistance to
children with disabilities during horse riding lessons.