Timothy Victor is seeking a position that allows him to develop cross-cultural communication and business skills. He has a bachelor's degree in organizational leadership from Illinois State University and worked as an assistant manager and manager at Enterprise Rent-A-Car for over 3 years. He also has experience as a customer service representative at Lowe's Home Improvement. In his volunteer work, he has organized fundraising events for local non-profits.

1. Timothy J. Victor
16040 Josef Drive
Homer Glen Illinois 60491
(708) 421-2002
Timothyjvictor@gmail.com
OBJECTIVE______________________________________________________________________________________________________
My objective is to obtain a full-time position with an established company where I can build cross-cultural and communication
skills, while developing a deeper knowledge of marketing, leadership, managerial, and business principles.
EDUCATION________________________________________________________________________ _____________________________
Moraine Valley Community College Palos, IL
 Associate’s Degree in Science (December 2008) GPA 3.1/ 4.0
Illinois State University Bloomington, IL
 College of Business GPA 3.0/ 4.0
 Bachelor of Science in Organizational Leadership (December 2010)
EXPERIENCE____________________________________________________________________________________________________
Enterprise Rent - A – Car
Assistant Manager (November 2013-January 2015)
 Created and facilitated morning meetings
 Open and closed the branch on a daily basis
 Made schedules and approved timesheets
 Daily planning, making sure we have enough vehicles for reservation, adding and giving up vehicles to other branches
 Filling out and going over employees monthly, 6 month and yearly reviews
 Trained employees how to sell and do daily duties to make branch successful
 Worked callbacks daily (collecting money from customers,dealerships, body shops,and ins urance companies)
 Balanced RFS (Rental Financial System) account receivables making sure we get paid on time from our accounts
 Dealt and handled any customer complaints, problems or issues
 Ordered branch supplies; contracts,addendums,cleaning supplies, business cards,signs
 Organized outings with our accounts orpotential accounts to maintain and gain business
 Made sales elite 3 times #1 Assistant Managerin region , best branch in area 4 of 6 months
Manager Assistant (May 2013-November 2013)
 Marketing on a weekly basis to gain business from local body shops,dealerships,and insurance agents
 Managed and balanced the cash box daily
 Wrote and sent out nightly reports,end of the day stats,customerservice logs, and CARP report.
 Updated invoices to close pended tickets properly by calling insurance adjusters,service writers, and customers
 Wrote damage reports on customers who brought our vehicles back with damage or a change in condition
 Organized the pick-up and drop off of our damaged vehicles to the proper body shops or dealership to get them fixed and returned
in a timely fashion
Manager Trainee (August 2012-May 2013)
 Contributed to daily sales by offering insurance, upgrades,fuel, GPS, and I-Pass to every customer
 Directed customer calls to appropriate employees, answering any questions they may have
 Made reservations for retail, dealership, body shop,and insurance customers while making sure they qualify
 Assisted in the pick-up and drop off customers
 Assisted in the cleaning and prepping of all the vehicles, making sure they got serviced on time
 Writing up contracts,explaining the features of the vehicle, making sure every customer leaves completely satisfied

2.  Participated in the airport program for 4 months working at Midway Airport
 Made Sales Elite 5 of 9 months (Top 10 in sales in whole region)
Lowes Home Improvement
Customer Service Rep. (August 2011-August 2012)
 Pulling and retrieving online orders
 Directed customer calls to appropriate departments
 Finalizing phone orders, taking returns, organizing invoices, receive credit card payment
 Signed customers up for credit cards and reward programs
VOLUNTEER EXPERIENCE_____________________________________________________________________________
Western Avenue
 Silent Auction
o In charge of gathering donations, marketing, advertising, and the set-up and tear down of the event. This was
done to gather and raise money for under privileged kids in the community.
 Food Pantry
o Facilitated the gathering of food and donations from around the community to support WACC. Solely
responsible for advertising and organizing this event.
Boys and Girls Club
 Lock – In
o The lock-in is an event where we had 40 kids from the Boys and Girls Club spend the night at the club. Created
educational activities where all the students could participate. I was solely put in charge of creating the
permission slips, activities the kids were participating inn, general set-up and break down of the lock-in and
gathering donations such as food and prizes for the children.
 Toy Box Auction
o Organized a team of students to set-up and break down this event. The Toy Box Auction was an event where we
auction off toy boxes filled with toys to raise money for the Boys and Girls Club.
COMPUTER SKILLS____________________________________________________________________________________
 Proficient in all areas of Microsoft software including Excel, Word, PowerPoint, Publisher, and Internet Explorer

3. References
Daniel J. Marino, President & CEO
Health Directions, LLC
Two Mid America Plaza
Oakbrook Terrace, Illinois 60181
312-369-5414
Dr. Jay Whittle
Mill Creek
12944 S. Lagrange Road, Palos Park, IL, 60464
708-361-6002
Valerie Ducharme, Executive VP & Chief retail Officer
STC Capital Bank
460 South 1st Street St. Charles, Il, 60174
630-377-1555
Brandon Kuta, Branch Manager
Enterprise-Rent-A-Car
11945 Western Ave.Blue Island Il, 60491
630-561-5597