The Road to Awesome SharePoint Adoption - SPTechCon June 2016Heather Newman
This document summarizes best practices for driving adoption of SharePoint in an organization. It recommends defining an executive-sponsored vision and key use cases. Champions and stakeholders should be engaged and an adoption communication plan created. Training and a phased rollout approach are also suggested. The document stresses measuring success and iterating based on feedback. Gamification and leveraging experts and resources can help make adoption fun and effective. The overall message is to focus on enhancing performance and reducing effort for the end user.
Activating Governance for End Users in Office 365 and SharePoint - SPS Vanc...Heather Newman
Planning and implementing a governance strategy that is empowering, manageable and scalable is key to running a successful Office 365 and SharePoint environment. Building this plan requires “planning” that runs across the business with the support of the C-levels but with the end users in mind. This session will look at an understanding of the business challenges, the justification points, and the technology issues that should be addressed. SharePoint governance should be planned but fluid in order to reflect the constant changes that will happen especially in Office 365. In this session, we’ll explore how aligning governance content to your business and delivering it in-context will help insure change management and user adoption.
Drive on the FastTrack to SharePoint End User Adoption in Your Organization -...Heather Newman
Drive on the FastTrack to SharePoint End User Adoption in Your Organization for Office 365 & SharePoint 2016. Presented by Heather Newman at SharePoint Saturday Honolulu 2016.
SharePoint Friday Cincinnati 2016 Drive on the Fast Track to SharePoint End ...Heather Newman
This document discusses strategies for driving adoption of SharePoint and Office 365. It recommends defining a clear vision and use cases, gaining executive sponsorship, releasing in phases, providing end user training, and measuring and iterating based on user feedback. Gamification and looking to experts can make adoption more fun and effective. The key is focusing on the why rather than the what, and leveraging available resources like the Fast Track program to improve adoption.
San Francisco SharePoint User Group - September 2016 - Drive on the FastTrack...Heather Newman
This document discusses strategies for driving adoption of SharePoint and Office 365. It recommends defining a clear vision and use cases, gaining executive sponsorship, identifying champions, developing a communication plan, training end users, leveraging experts, using gamification and measuring progress over time. The Technology Acceptance Model is referenced, emphasizing that perceived usefulness and ease of use drive adoption. Content Panda is presented as a tool that can help with training, support and adoption through an all-in-one app.
SPS Boston 2016 - Drive on the FastTrack to SharePoint and Office 365 End Use...Heather Newman
This document outlines strategies for driving adoption of SharePoint and Office 365 through an end user adoption program. It recommends defining a vision and use cases, gaining executive sponsorship, identifying champions, implementing phased releases with end user training, leveraging experts, using gamification to make it fun, measuring success, and iterating based on feedback. Key resources mentioned include the Microsoft Fast Track program and adoption checklist, as well as experts in the field. The overall message is that adoption depends on a strategic, people-focused program to communicate value and make the tools easy to use.
The Road to Awesome SharePoint Adoption in Your Organization - SPS Chicago Su...Heather Newman
The document discusses strategies for improving adoption of SharePoint in organizations. It provides an outline for developing an adoption campaign with key elements like defining a vision, gaining executive support, focusing on use cases, training champions, using communication vehicles, and measuring metrics. The presentation emphasizes that adoption is critical but often overlooked, and recommends leveraging experts and partners for best practices. It also promotes the benefits of the Content Panda tool for simplifying SharePoint training, support, and adoption through its in-context learning features.
The Road to Awesome SharePoint Adoption - SPTechCon June 2016Heather Newman
This document summarizes best practices for driving adoption of SharePoint in an organization. It recommends defining an executive-sponsored vision and key use cases. Champions and stakeholders should be engaged and an adoption communication plan created. Training and a phased rollout approach are also suggested. The document stresses measuring success and iterating based on feedback. Gamification and leveraging experts and resources can help make adoption fun and effective. The overall message is to focus on enhancing performance and reducing effort for the end user.
Activating Governance for End Users in Office 365 and SharePoint - SPS Vanc...Heather Newman
Planning and implementing a governance strategy that is empowering, manageable and scalable is key to running a successful Office 365 and SharePoint environment. Building this plan requires “planning” that runs across the business with the support of the C-levels but with the end users in mind. This session will look at an understanding of the business challenges, the justification points, and the technology issues that should be addressed. SharePoint governance should be planned but fluid in order to reflect the constant changes that will happen especially in Office 365. In this session, we’ll explore how aligning governance content to your business and delivering it in-context will help insure change management and user adoption.
Drive on the FastTrack to SharePoint End User Adoption in Your Organization -...Heather Newman
Drive on the FastTrack to SharePoint End User Adoption in Your Organization for Office 365 & SharePoint 2016. Presented by Heather Newman at SharePoint Saturday Honolulu 2016.
SharePoint Friday Cincinnati 2016 Drive on the Fast Track to SharePoint End ...Heather Newman
This document discusses strategies for driving adoption of SharePoint and Office 365. It recommends defining a clear vision and use cases, gaining executive sponsorship, releasing in phases, providing end user training, and measuring and iterating based on user feedback. Gamification and looking to experts can make adoption more fun and effective. The key is focusing on the why rather than the what, and leveraging available resources like the Fast Track program to improve adoption.
San Francisco SharePoint User Group - September 2016 - Drive on the FastTrack...Heather Newman
This document discusses strategies for driving adoption of SharePoint and Office 365. It recommends defining a clear vision and use cases, gaining executive sponsorship, identifying champions, developing a communication plan, training end users, leveraging experts, using gamification and measuring progress over time. The Technology Acceptance Model is referenced, emphasizing that perceived usefulness and ease of use drive adoption. Content Panda is presented as a tool that can help with training, support and adoption through an all-in-one app.
SPS Boston 2016 - Drive on the FastTrack to SharePoint and Office 365 End Use...Heather Newman
This document outlines strategies for driving adoption of SharePoint and Office 365 through an end user adoption program. It recommends defining a vision and use cases, gaining executive sponsorship, identifying champions, implementing phased releases with end user training, leveraging experts, using gamification to make it fun, measuring success, and iterating based on feedback. Key resources mentioned include the Microsoft Fast Track program and adoption checklist, as well as experts in the field. The overall message is that adoption depends on a strategic, people-focused program to communicate value and make the tools easy to use.
The Road to Awesome SharePoint Adoption in Your Organization - SPS Chicago Su...Heather Newman
The document discusses strategies for improving adoption of SharePoint in organizations. It provides an outline for developing an adoption campaign with key elements like defining a vision, gaining executive support, focusing on use cases, training champions, using communication vehicles, and measuring metrics. The presentation emphasizes that adoption is critical but often overlooked, and recommends leveraging experts and partners for best practices. It also promotes the benefits of the Content Panda tool for simplifying SharePoint training, support, and adoption through its in-context learning features.
Drive On the Fast Track to SharePoint End User Adoption - SPS Toronto 2016Heather Newman
This document summarizes a presentation about driving end user adoption of SharePoint and Office 365. Some key points include:
- The presentation discusses the Technology Acceptance Model and its factors of perceived usefulness and ease of use that drive adoption.
- An adoption campaign checklist is outlined that includes defining vision, choosing sponsors, use cases, champions, phased release, training, and measuring success.
- The focus should be on communicating the "why" rather than just the "what" of the new technology.
- Gamification and having experts provide guidance can help with adoption. Phased releases to different divisions is also recommended rather than trying to roll out to all at once.
- Measuring
SharePoint Saturday London Without Change, There - Would Be No Butterflies: ...Heather Newman
Without Change, There Would Be No Butterflies: 4 Steps to Business Transformation Consumers expect a new relationship with businesses, which means internal teams need a new way to work – one enabling them to access information quickly and collaborate rapidly on any device at any time. Business transformation is at the heart of every business especially inside everyday processes and driving innovation with purchased productivity tools. The good news is many companies are turning to Microsoft SharePoint and Office 365. The bad news is adoption is sorely lacking. The culprit? Change management. Recent studies find more than half of companies point to poor change management as the top reason for their SharePoint deployments failing. Join Heather Newman, Co-Founder, Chief Evangelist and Chief Marketing Officer of Content Panda, as she uses real-world use cases to provide you the blueprint for a successful change management project. You’ll leave this session with a clear understanding of the pitfalls to avoid and proven tips to jumpstart business transformation and how to implement with your change management initiatives.
Joint Webinar - Content Panda & Combined Knowledge - Dec 2015Heather Newman
This document outlines best practices for driving adoption of SharePoint in an organization. It recommends establishing an executive sponsor, developing a vision and use cases, releasing functionality in phases, enlisting champion users, creating a communication plan using various channels, providing training through documentation, videos and experts, and measuring success through surveys to expand engagement over time. The goal is to empower users and make resources accessible in context to simplify adoption.
Without Change, There Would Be No Butterflies: Creating an End User Adoption ...Heather Newman
Consumers expect a new relationship with businesses, which means a new way to work - quickly and easily. Business transformation and metamorphosis is at the heart of every business.
Join Heather Newman, Co-Founder, Chief Evangelist and Chief Marketing Officer of Content Panda, as she shows the 10 steps in creating an end-user adoption campaign using Microsoft Teams and Planner.
Moving from Collaboration Pilot to Successful ImplementationChristian Buckley
One of the most common SharePoint and Office 365 failures is deploying the platform without a pilot. The collaboration pilot is an essential step for any enterprise deployment – and there are most definitely “best practices” you should consider.
Presentation given by Beezy Chief Evangelist and 6-time Microsoft MVP Christian Buckley walking through a repeatable process for running successful collaboration pilots, from management buy-in through to customer adoption planning.
A 3.5 hour workshop introducing Presumptive Design, situating it within design thinking and research methods, and providing hands-on exercises to internalize the technique
7 things about intranets I learnt the hard waySam Marshall
Sam Marshall shares 7 things he has learned the hard way about intranets. He discusses issues like sponsors disappearing, relying too much on data, over-personalizing intranets, getting carried away with design principles, forgetting about late adopters, having over-zealous governance, and trying to fix everything at once. For each issue, he provides recommendations for how to approach intranets differently next time.
Documentation Domination: How to Build a Knowledge Sharing Culture in 4 Easy ...Atlassian
Liz Gray and Carolyn Sinon presented on how to build a knowledge sharing culture at Braintree in 4 steps. They started with multiple disjointed documentation systems and no centralized knowledge base. To address this, their four steps were: 1) Provide extensive training resources to encourage wiki contributions, 2) Incentivize participation through recognition and community building, 3) Gain leadership support for knowledge sharing initiatives, and 4) Plan for rapid growth through dedicated resources and process improvements like taxonomy. Regular surveys and metrics showed improvements in areas like wiki usage, criticality, accuracy and searchability over time as these steps were implemented.
https://www.wrike.com/blog - We surveyed creative teams to discover their biggest challenges and bottlenecks, from conception to completion. And what we discovered was: creative teams have to organize requests, listen to feedback, and seek approvals, all while trying to incorporate their own creative vision, making it difficult to prioritize and meet deadlines. Check out the details in our Slideshare.
Want #Office365 Consumption? Do these 5 things : #CollabSummitTracy Van der Schyff
Consumption of Cloud Technologies / #Microsoft #Office365 is something everyone ‘craves’. After all, it's the physical measurement of adoption. In this session Tracy will cover the following:
· Common pitfalls
· Prerequisites for success
· Steps to take to ensure adoption > consumption
You will leave this session with insights into the mistakes we've made in the past and a clear vision for the road ahead.
14 March 2019
The document summarizes a project at Mayo Clinic to develop personas - archetypal user profiles - to better understand their employees and design resources to meet their needs. The project involved conducting over 180 interviews with subject matter experts over 560 hours to gather data on employee tasks, needs, and preferences. The team analyzed the data in workshops and created around 40 personas. Key lessons learned included the importance of teamwork and stakeholder engagement, managing large amounts of user data, and that being the first to undertake a major project came with challenges of being a pioneer.
Lead The Enterprise Social Revolution: How to Drive Sustainable AdoptionDux Raymond Sy
This document discusses the rise of social media and how it has driven changes in how companies operate. It notes that 84% of organizations have remote workers and people now use an average of 4 devices daily. It also discusses how social capabilities have removed barriers of geography and time. The document advocates that social media should be seamlessly integrated into tools used for work to facilitate purposeful collaboration across organizations. It provides examples of how companies have used social media for projects, training, and measuring business value.
A look at common pitfalls in intranet design and operation, for both traditional and social-media driven approaches. Getting it right is rarely just about installing the right tool, and this talk will address issues such as moderating employee discussion boards, the role of corporate communications, runaway SharePoint sites and Generation Y
How to use your website to spark digital change and innovation in your non pr...Temi Adewumi
By the end of this webinar you will: 1) be entertained 2) be inspired 3) be excited to put in place strategies to improve your website 4) start to look for opportunities for innovation everywhere. Promising too much? Ok, maybe 1 out of 4!
Create Your End User Adoption StrategyErica Toelle
We all know that End User Adoption is an important area of focus in your SharePoint project. In this session we will take a closer look at the End User Adoption work stream on a SharePoint project, and the associated roles, responsibilities and tasks for the project plan.
Launch Academy Introduction to Lean UX Workshop - February 2014Marc Baumgartner
This document outlines the agenda for a workshop on Lean User Experience Design. The morning session will include an introduction to Lean UX principles and processes. The afternoon session will have participants work on exercises to develop user stories, wireframes, and prototypes for a project. Presentations and feedback will conclude the workshop. Lean UX focuses on iteratively learning through designing and making to create the most value for customers with the least effort and resources. It incorporates user centered design, agile methodologies, and data driven design.
This document provides an overview of a Google Analytics training for nonprofits. It introduces the presenters and moderator, discusses setting goals and using a strategic cycle. It covers basic Google Analytics metrics like visits, unique visitors, pages per visit, and bounce rate. It also offers tips for nonprofits like customizing the dashboard, using annotations, tracking document downloads, and setting up custom alerts. The key takeaways are to use metrics to answer questions, scale processes for success, and make technology work for your organization by ongoing refinement.
Beyond Deployment: How IT Can Inspire, Motivate, and Drive Sustainable Adopti...Dux Raymond Sy
Today, IT departments have an unprecedented opportunity to transform their business by providing solutions that help people get things done more efficiently, from anywhere and with anyone. As IT, how do you proceed to define these scenarios and ensure people can take full advantage of them? In this session, we discuss the common use cases and best practices coming from successful customers, experienced partners, and focus groups that led to sustainable user adoption. Specifically, we discuss top use cases to be solved and the capabilities in Office 365 to address these specific challenges; best practices for achieving successful adoption; and the role enterprise social can play in successful adoption.
Presented at Microsoft Ignite 2015
A Guide to SlideShare Analytics - Excerpts from Hubspot's Step by Step Guide ...SlideShare
This document provides a summary of the analytics available through SlideShare for monitoring the performance of presentations. It outlines the key metrics that can be viewed such as total views, actions, and traffic sources over different time periods. The analytics help users identify topics and presentation styles that resonate best with audiences based on view and engagement numbers. They also allow users to calculate important metrics like view-to-contact conversion rates. Regular review of the analytics insights helps users improve future presentations and marketing strategies.
The Double Check - Leveraging Microsoft Best Practices for Information Govern...Heather Newman
“Rogue IT” decisions within your team or organization can diminish your Office 365 governance and processes. Heather takes you through research on why “Rogue IT” happens and shares resources for planning and executing an end user adoption and governance strategy that will transform how your team uses Office 365.
Digital Workplace Conference NZ - Microsoft Teams and Planner Heather Newman
We all want to be quicker, more productive and collaborate rapidly on any device at any time. The good news is that our technology continues to innovate at the speed of light. The bad news is true adoption is sorely lacking, we often stick to what we know. Join Heather Newman, Microsoft MVP and Chief Marketing Officer of Content Panda, as she uses real-world use cases to provide you the blueprint for a metamorphic change in employee productivity and simple tips and tricks for using Microsoft Teams and Microsoft Planner on the go. You’ll leave this session with a clear understanding of how your employees can leverage both Microsoft Teams and Planner together with OneNote, OneDrive and SharePoint. Shazam!
Drive On the Fast Track to SharePoint End User Adoption - SPS Toronto 2016Heather Newman
This document summarizes a presentation about driving end user adoption of SharePoint and Office 365. Some key points include:
- The presentation discusses the Technology Acceptance Model and its factors of perceived usefulness and ease of use that drive adoption.
- An adoption campaign checklist is outlined that includes defining vision, choosing sponsors, use cases, champions, phased release, training, and measuring success.
- The focus should be on communicating the "why" rather than just the "what" of the new technology.
- Gamification and having experts provide guidance can help with adoption. Phased releases to different divisions is also recommended rather than trying to roll out to all at once.
- Measuring
SharePoint Saturday London Without Change, There - Would Be No Butterflies: ...Heather Newman
Without Change, There Would Be No Butterflies: 4 Steps to Business Transformation Consumers expect a new relationship with businesses, which means internal teams need a new way to work – one enabling them to access information quickly and collaborate rapidly on any device at any time. Business transformation is at the heart of every business especially inside everyday processes and driving innovation with purchased productivity tools. The good news is many companies are turning to Microsoft SharePoint and Office 365. The bad news is adoption is sorely lacking. The culprit? Change management. Recent studies find more than half of companies point to poor change management as the top reason for their SharePoint deployments failing. Join Heather Newman, Co-Founder, Chief Evangelist and Chief Marketing Officer of Content Panda, as she uses real-world use cases to provide you the blueprint for a successful change management project. You’ll leave this session with a clear understanding of the pitfalls to avoid and proven tips to jumpstart business transformation and how to implement with your change management initiatives.
Joint Webinar - Content Panda & Combined Knowledge - Dec 2015Heather Newman
This document outlines best practices for driving adoption of SharePoint in an organization. It recommends establishing an executive sponsor, developing a vision and use cases, releasing functionality in phases, enlisting champion users, creating a communication plan using various channels, providing training through documentation, videos and experts, and measuring success through surveys to expand engagement over time. The goal is to empower users and make resources accessible in context to simplify adoption.
Without Change, There Would Be No Butterflies: Creating an End User Adoption ...Heather Newman
Consumers expect a new relationship with businesses, which means a new way to work - quickly and easily. Business transformation and metamorphosis is at the heart of every business.
Join Heather Newman, Co-Founder, Chief Evangelist and Chief Marketing Officer of Content Panda, as she shows the 10 steps in creating an end-user adoption campaign using Microsoft Teams and Planner.
Moving from Collaboration Pilot to Successful ImplementationChristian Buckley
One of the most common SharePoint and Office 365 failures is deploying the platform without a pilot. The collaboration pilot is an essential step for any enterprise deployment – and there are most definitely “best practices” you should consider.
Presentation given by Beezy Chief Evangelist and 6-time Microsoft MVP Christian Buckley walking through a repeatable process for running successful collaboration pilots, from management buy-in through to customer adoption planning.
A 3.5 hour workshop introducing Presumptive Design, situating it within design thinking and research methods, and providing hands-on exercises to internalize the technique
7 things about intranets I learnt the hard waySam Marshall
Sam Marshall shares 7 things he has learned the hard way about intranets. He discusses issues like sponsors disappearing, relying too much on data, over-personalizing intranets, getting carried away with design principles, forgetting about late adopters, having over-zealous governance, and trying to fix everything at once. For each issue, he provides recommendations for how to approach intranets differently next time.
Documentation Domination: How to Build a Knowledge Sharing Culture in 4 Easy ...Atlassian
Liz Gray and Carolyn Sinon presented on how to build a knowledge sharing culture at Braintree in 4 steps. They started with multiple disjointed documentation systems and no centralized knowledge base. To address this, their four steps were: 1) Provide extensive training resources to encourage wiki contributions, 2) Incentivize participation through recognition and community building, 3) Gain leadership support for knowledge sharing initiatives, and 4) Plan for rapid growth through dedicated resources and process improvements like taxonomy. Regular surveys and metrics showed improvements in areas like wiki usage, criticality, accuracy and searchability over time as these steps were implemented.
https://www.wrike.com/blog - We surveyed creative teams to discover their biggest challenges and bottlenecks, from conception to completion. And what we discovered was: creative teams have to organize requests, listen to feedback, and seek approvals, all while trying to incorporate their own creative vision, making it difficult to prioritize and meet deadlines. Check out the details in our Slideshare.
Want #Office365 Consumption? Do these 5 things : #CollabSummitTracy Van der Schyff
Consumption of Cloud Technologies / #Microsoft #Office365 is something everyone ‘craves’. After all, it's the physical measurement of adoption. In this session Tracy will cover the following:
· Common pitfalls
· Prerequisites for success
· Steps to take to ensure adoption > consumption
You will leave this session with insights into the mistakes we've made in the past and a clear vision for the road ahead.
14 March 2019
The document summarizes a project at Mayo Clinic to develop personas - archetypal user profiles - to better understand their employees and design resources to meet their needs. The project involved conducting over 180 interviews with subject matter experts over 560 hours to gather data on employee tasks, needs, and preferences. The team analyzed the data in workshops and created around 40 personas. Key lessons learned included the importance of teamwork and stakeholder engagement, managing large amounts of user data, and that being the first to undertake a major project came with challenges of being a pioneer.
Lead The Enterprise Social Revolution: How to Drive Sustainable AdoptionDux Raymond Sy
This document discusses the rise of social media and how it has driven changes in how companies operate. It notes that 84% of organizations have remote workers and people now use an average of 4 devices daily. It also discusses how social capabilities have removed barriers of geography and time. The document advocates that social media should be seamlessly integrated into tools used for work to facilitate purposeful collaboration across organizations. It provides examples of how companies have used social media for projects, training, and measuring business value.
A look at common pitfalls in intranet design and operation, for both traditional and social-media driven approaches. Getting it right is rarely just about installing the right tool, and this talk will address issues such as moderating employee discussion boards, the role of corporate communications, runaway SharePoint sites and Generation Y
How to use your website to spark digital change and innovation in your non pr...Temi Adewumi
By the end of this webinar you will: 1) be entertained 2) be inspired 3) be excited to put in place strategies to improve your website 4) start to look for opportunities for innovation everywhere. Promising too much? Ok, maybe 1 out of 4!
Create Your End User Adoption StrategyErica Toelle
We all know that End User Adoption is an important area of focus in your SharePoint project. In this session we will take a closer look at the End User Adoption work stream on a SharePoint project, and the associated roles, responsibilities and tasks for the project plan.
Launch Academy Introduction to Lean UX Workshop - February 2014Marc Baumgartner
This document outlines the agenda for a workshop on Lean User Experience Design. The morning session will include an introduction to Lean UX principles and processes. The afternoon session will have participants work on exercises to develop user stories, wireframes, and prototypes for a project. Presentations and feedback will conclude the workshop. Lean UX focuses on iteratively learning through designing and making to create the most value for customers with the least effort and resources. It incorporates user centered design, agile methodologies, and data driven design.
This document provides an overview of a Google Analytics training for nonprofits. It introduces the presenters and moderator, discusses setting goals and using a strategic cycle. It covers basic Google Analytics metrics like visits, unique visitors, pages per visit, and bounce rate. It also offers tips for nonprofits like customizing the dashboard, using annotations, tracking document downloads, and setting up custom alerts. The key takeaways are to use metrics to answer questions, scale processes for success, and make technology work for your organization by ongoing refinement.
Beyond Deployment: How IT Can Inspire, Motivate, and Drive Sustainable Adopti...Dux Raymond Sy
Today, IT departments have an unprecedented opportunity to transform their business by providing solutions that help people get things done more efficiently, from anywhere and with anyone. As IT, how do you proceed to define these scenarios and ensure people can take full advantage of them? In this session, we discuss the common use cases and best practices coming from successful customers, experienced partners, and focus groups that led to sustainable user adoption. Specifically, we discuss top use cases to be solved and the capabilities in Office 365 to address these specific challenges; best practices for achieving successful adoption; and the role enterprise social can play in successful adoption.
Presented at Microsoft Ignite 2015
A Guide to SlideShare Analytics - Excerpts from Hubspot's Step by Step Guide ...SlideShare
This document provides a summary of the analytics available through SlideShare for monitoring the performance of presentations. It outlines the key metrics that can be viewed such as total views, actions, and traffic sources over different time periods. The analytics help users identify topics and presentation styles that resonate best with audiences based on view and engagement numbers. They also allow users to calculate important metrics like view-to-contact conversion rates. Regular review of the analytics insights helps users improve future presentations and marketing strategies.
The Double Check - Leveraging Microsoft Best Practices for Information Govern...Heather Newman
“Rogue IT” decisions within your team or organization can diminish your Office 365 governance and processes. Heather takes you through research on why “Rogue IT” happens and shares resources for planning and executing an end user adoption and governance strategy that will transform how your team uses Office 365.
Digital Workplace Conference NZ - Microsoft Teams and Planner Heather Newman
We all want to be quicker, more productive and collaborate rapidly on any device at any time. The good news is that our technology continues to innovate at the speed of light. The bad news is true adoption is sorely lacking, we often stick to what we know. Join Heather Newman, Microsoft MVP and Chief Marketing Officer of Content Panda, as she uses real-world use cases to provide you the blueprint for a metamorphic change in employee productivity and simple tips and tricks for using Microsoft Teams and Microsoft Planner on the go. You’ll leave this session with a clear understanding of how your employees can leverage both Microsoft Teams and Planner together with OneNote, OneDrive and SharePoint. Shazam!
The road to awesome share point adoption in your organization sps nashville...Heather Newman
SharePoint Saturday Silicon Valley presentation on End User Adoption for Office 365 and SharePoint. Reviewing adoption checklists and best practices. Short demo of in-context help app Content Panda for Office 365 and SharePoint 2013. Learn about how to implement SharePoint or Office 365 inside your teams the most effective way. This deck is full of resources, links and hints on empowering end users and helping IT Admins put together the best plan possible for rolling out SharePoint in an organization.
Office 365 Tour South Africa - Port Elizabeth - Without Change, There Would B...Heather Newman
This document discusses Microsoft Planner and Microsoft Teams, and provides guidance on adopting these tools. It notes that modern workforces are increasingly mobile and knowledge workers spend significant time searching for information. Microsoft Planner and Teams can help with task management and collaboration. The document outlines best practices for adoption, including defining a vision, choosing sponsors, training users, and measuring success. It emphasizes focusing on value and making the tools fun to use through gamification.
This document provides guidance on adopting SharePoint through effective stakeholder engagement, prioritizing usage scenarios, raising awareness, and providing training. It recommends recruiting executive sponsors and empowering champions to drive adoption. It also suggests implementing communications campaigns, launch events, and training end users and help desks. Scenarios should be prioritized to demonstrate SharePoint's benefits. Awareness involves teaser campaigns and launch events. Training includes training champions and end users as well as establishing a training portal.
Proven Strategies for increasing Adoption and EngagementChristian Buckley
While Office 365 continues to grow at a rapid rate, adoption can be slow and difficult without a strategy in place. This presentation covers a number of different topics that all have an impact on end user adoption and engagement. This presentation shares: a "go to market" strategy for a successful Office 365 deployment; productivity features that will enhance adoption; strategies for keeping end users engaged; how to track usage and activity so you can measure your success; and touches on many of the productivity features (Groups, Delve, Yammer, co-editing, etc). The primary focus, however, is on the management/ongoing educational aspects of a successful deployment.
Is SharePoint working for you, or are you working for SharePoint..?
Why do many end users cringe when they hear the word 'SharePoint'? It's not because SharePoint is a bad platform (quite the contrary actually), it's because of their past experiences with SharePoint.
This webinar explored how you can make your users fall in Love with SharePoint and drive end user adoption in your organization!
This webinar discussed trends in SharePoint implementations after the initial phase. It found that SharePoint is improving collaboration for most organizations by centralizing information. However, search customizations and usage monitoring are not major focuses in early phases. Common challenges include ensuring central administration, user utilization, participation incentives, and measuring payback. Successful initiatives link SharePoint to business needs, look for other uses as a platform, and focus on change management and user experience.
Navigating the Inner and Outer Loops--Effective Office 365 CommunicationsChristian Buckley
Presentation from SharePoint Conference North America (#SPC18) presented in Las Vegas on 5-21-18, addressing the "which tool to use and when?" question, and the soft-skills issues at the root of the problem for most orgnizations.
INT303 Beyond The Intranet Digital Workplace Apps, Solutions n Bots #365EDUConKanwal Khipple
How to respond to the ever-increasing demand for powerful and integrated solutions that support users' needs across their digital workplace and beyond. Leveraging Office 365 means that you have access to entirely new ways of building solutions faster than ever before. The best part? It's not just IT that can build these great solutions!
Secrets Of Successful Portal Implementations Dec2008Susan Hanley
The document discusses key elements for a successful SharePoint portal implementation, including defining stakeholders and business objectives, understanding how the solution fits with emerging technologies, identifying measures of success, establishing governance plans, and carefully planning rollout and ongoing support. Success requires balancing organizational culture, processes, and technology, with an emphasis on understanding user needs rather than just the technical capabilities.
Virtual engagement platforms like the Virtual Engagement Solution (VES) can save organizations significant costs by allowing them to conduct virtual rather than in-person events. The document discusses how the CDC has saved an average of $460,000 per event converted from in-person to virtual, and estimates the CDC could save over $160 million over 10 years by increasing virtual events. It introduces the concept of "perpetual venues," which would allow virtual events and collaboration spaces to persist long-term rather than just during a single event. Potential use cases highlighted include security, compliance, accessibility, and data analytics.
Piloting & Scaling Successfully With Microsoft VivaRichard Harbridge
Getting The Most Out Of Microsoft 365 Employee Experience: Today & Tomorrow
There has never been a time where improving the employee experience has been more critical. Organizations need new and innovative approaches and solutions as work and the workforce change. Today, every organization shares a need to enhance how we communicate and engage, collaborate and connect, and manage and develop employees. The question often hard to answer is, what is the best way to meet that growing need, especially in a way that meets it faster, with less cost and risk?Join internationally recognized industry expert and Microsoft MVP Richard Harbridge as he shares insight into the future of employee communication, employee collaboration, and employee management, how Microsoft 365 is changing these digital employee experiences and perhaps more importantly, what organizations are doing today to prepare for it.
This presentation explorde some of the big trends in digital learning at the moment.
- the use of artificial intelligence in L&D
- the maturation of xAPI and how L&D is becoming more data driven
- the relationship between microlearning and learning while working, and personalisation of learning
- the rise of digital workplaces and what this means for L&D
virtual reality and augmented reality
- the new role of the LMS in a learning ecosystem and the growth of learning experience platforms.
SharePoint adoption and governance - breakout sessionSam Marshall
This document discusses successful adoption and governance of SharePoint. It begins by noting that adoption is a change management issue involving tools, processes, training, motivation and culture. It then provides a benchmark for assessing current SharePoint use. Challenges to adoption like user interface, development time and training are discussed. The rest of the document focuses on approaches for each aspect of the "change ladder" to improve adoption. It emphasizes that governance is important for health and realizing value from SharePoint. Specific governance best practices and examples are presented.
What's Your LMSs Status? Online Learning Conference 2014Brandon Williams
Has your LMS become irrelevant in your greater learning strategy? Are you employees finding it difficult to use? Do administrators find it old and stodgy or want to get rid of it altogether? Take a look at this presentation (originally prepared for Training Magazine's Online Learning Conference in Chicago on September 23, 2014) for some insight into why you may want to keep your LMS around and how you might be able to transform it into a more useful and usable piece of technology in your portfolio.
Please contact me if you have any questions.
Customer Centricity and Product Led Growth by Airbnb Product & Growth Product School
Product Management Event at #ProductCon San Francisco about Customer Centricity and Product Led Growth by Product & Growth Manager at Airbnb, Pratik Shah.
In the 3rd of 3 joint webinars with Beezy and CardioLog Analytics, we discussed the basics of gamification, and how you can develop a "motivation hacking" strategy within SharePoint or Office 365 to help shape user behavior and improve adoption and engagement.
Similar to SPTechCon San Francsico 2016 When SharePoint Needs a Spark - Building an End User Adoption Campaign Part II (20)
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https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
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4. IMPROVEIT! BOOK - ESSAYS ON SHAREPOINT
ANALYTICS & ADOPTION
The paperback and Kindle
editions are available on Amazon.
The free eBook is available here:
http://www.improveit.how
PhotocreditBingImages
5. Women in SharePoint
Launched a new podcast
#SpeakingwithWIT on the
Microsoft Cloud Show
@speakingwithwit
@WomeninSP
Facebook & Twitter
http://www.itunity.com/community/women-in-technology
6. Knowledge of Fast Track Program
End User Adoption Checklist
Resources
No Adoption = No Value
Walk Away With
7. Technology
Acceptance
Model
Perceived Usefulness
The degree to which a
person believes that using
a particular system would
enhance his or her
performance
Perceived Ease of Use
The degree to which a
person believes that using
a particular system would
be free from effort
11. Adoption Campaign Checklist
Define Your Vision
Choose Executive Sponsors
Define Key Stakeholders
Define Use Cases/Business Scenarios
Gather Your Champions
Release in Phases
Adoption Communication Plan
End User Training
Look to Experts
Make it Fun - Gamification
Measure, Share, Iterate
12. http://fasttrack.microsoft.com/office
End user adoption and governance has not changed in 15 years for
SharePoint or Office 365
People just don’t take the time to do it, because its not easy.
https://technet.microsoft.com/en-us/library/office-365-onboarding-benefit-process.aspx
21. Expert Opinions &
Guidance
There is great information out in the
world that exists through sites like IT
Unity.com and Microsoft MVP or
influencers websites. They have been
working on user adoption a long time
and their best practices are excellent.
Sue Hanley, Jennifer Mason, Robert
Bogue, Penelope Coventry
22. Make it Fun - Gamification
Measure, Share, Iterate
23. Make it fun (buck the
company culture)
Use an online scavenger hunt
as a fun way to encourage
usage
Provide recognition for
content contribution or
usage
Gamification
24.
25.
26. Measure Share
Success and Iterate
Broaden Engagement
Create Surveys
Listen to Issues and Pivot on
Them
Consider hosting a formal launch event to engage teams. Contests and prizes motivate people to participate. Use print and online materials to showcase features and benefits.
Raising awareness is an essential step to driving adoption as it informs, involves, and inspires your users. An effective awareness campaign shouldn’t just focus on the new features and functionality to come, but should enable end users to understand the business value of Office 365 and how they can personally benefit from using it.
When building your awareness messaging, consider highlighting the vision and business scenarios that you identified in the previous adoption phases, so end users will have an easier time identifying the “What’s in it for me?“
Your awareness campaign should include a variety of tactics to maximize impact and drive adoption such as communications, events and training.
Success criteria should be “SMART”.
As you draft your success criteria, use the SMART mnemonic to guide you:
S - Specific
Clear and unambiguous; answers the questions, “What, why, who, and where?”
M - Measurable
Concrete; clearly demonstrates progress.
A - Attainable
Realistic; not extreme.
R - Relevant
Matters to stakeholders.
T - Timely
Grounded to a specific target date; answers the question, “When?”