Drive on the FastTrack to SharePoint End User Adoption in Your Organization - SharePoint Saturday Honolulu 2016
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Drive on the FastTrack to SharePoint End User Adoption in Your Organization for Office 365 & SharePoint 2016. Presented by Heather Newman at SharePoint Saturday Honolulu 2016.
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Drive on the FastTrack to SharePoint End User Adoption in Your Organization - SharePoint Saturday Honolulu 2016
- 1. Drive on the FastTrack to SharePoint End User Adoption in Your Organization for Office 365 & SharePoint 2016 Heather Newman
- 2. Special thanks to our sponsors! Platinum Silver GoldT-Shirts Prize sponsors include:
- 3. Tweet this Talk @heddanewman @contentpanda @SPSNashville #SPSNashville @heddanewman Heather Newman
- 4. IMPROVEIT! BOOK - ESSAYS ON SHAREPOINT ANALYTICS & ADOPTION The paperback and Kindle editions are available on Amazon. The free eBook is available here: http://www.improveit.how PhotocreditBingImages
- 5. IT Unity Women in Tech #IStandByYou Calling all women in technology to share your stores and be heard on the IT Unity Women in Technology community site. Launching the I Stand By You Campaign June 2016 http://www.itunity.com/community/women-in-technology
- 6. WaterProof, DropProof cases to live life without limits Sand, dirt, water, shock? For iPhone 6, 6S or gift card equivalent for non iPhone users ($50 value) Stop by our booth and Enter to Win
- 7. Adopt a Panda Enter to win a World Wildlife Fund Adopt a Panda Kit (Value $55 USD) Soft plush version of your adopted animal 5" x 7" formal adoption certificate 5" x 7" full-color photo of your species Species spotlight card, full of fascinating information about the animal Shipped to you post-event
- 8. Knowledge of Fast Track Program Resources Checklist No Adoption = No Value Walk Away With
- 9. Technology Acceptance Model Perceived Usefulness The degree to which a person believes that using a particular system would enhance his or her performance Perceived Ease of Use The degree to which a person believes that using a particular system would be free from effort
- 10. Focus on the “Why” Not on the “What”
- 11. Software is used and consumed by humans
- 12. Innovators Early Adopters Early Majority Late Majority Laggards
- 13. Adoption Campaign Checklist Define Your Vision Choose Executive Sponsors Define Key Stakeholders Define Use Cases/Business Scenarios Gather Your Champions Release in Phases Adoption Communication Plan End User Training Look to Experts Make it Fun - Gamification Measure, Share, Iterate
- 14. http://fasttrack.microsoft.com/office End user adoption and governance has not changed in 15 years for SharePoint or Office 365 People just don’t take the time to do it, because its not easy.
- 16. Define Your Vision Choose Executive Sponsors Define Key Stakeholders
- 20. Gather Your Champions Release in Phases Adoption Communication Plan
- 26. Release in Phases Adoption Communication Plan End User Training Look to Experts
- 36. Make it Fun - Gamification Measure, Share, Iterate
- 40. Focus on new and updated functionality* Covers what’s coming in the near-term, and some longer-term Offers high-level details, including name, description, status Not a comprehensive view of all change
- 41. Q&A
Editor's Notes
- Adoption will be a measurement of success. There are four key attributes of a successful adoption approach. Set your vision and identify business scenarios Map your business scenarios to usage scenarios and create the adoption plan Commit resources because buy-in is crucial and then implement your adoption plan Measure the progress against your plan. Showcase or highlight successes and identify new use case scenarios.
- Map the Office 365 solutions to the business challenges.
- Champions are excited to evangelize and help their peers to learn more effective solutions.
- Champions help to: Create the groundswell and enthusiasm that grows adoption of improved ways of working. Build a circle of influence amongst their teams. Bring the new ways of working to life across teams. Identify business challenges and possible solutions. Provide feedback to the project team and sponsors.
- Keep champions motivated through recognition or a formal program.
- Champions are great evangelists.
- Make sure to formally train champions so that they can teach their peers. Give them positive feedback that helps them. Make sure they have a clear execution plan.
- Raising awareness is an essential step to driving adoption as it informs, involves, and inspires your users. An effective awareness campaign shouldn’t just focus on the new features and functionality to come, but should enable end users to understand the business value of Office 365 and how they can personally benefit from using it. When building your awareness messaging, consider highlighting the vision and business scenarios that you identified in the previous adoption phases, so end users will have an easier time identifying the “What’s in it for me?“ Your awareness campaign should include a variety of tactics to maximize impact and drive adoption such as communications, events and training.
- Internal site announcements, department-specific awareness tactics
- Consider hosting a formal launch event to engage teams. Contests and prizes motivate people to participate. Use print and online materials to showcase features and benefits.
- Email messaging & newsletters (6-8 weeks before launch) Keep emails short and sweet, with a clear call to action and links to more information like FAQs. Emails should be sent from an individual, preferably an executive sponsor, not a group or distribution list. Email and newsletter content should answer the main questions your end-users have: "Why are we moving to Office 365?" "What is required of me?" "How does this help me do my job?“ Use your Set Business Vision and Identify Business Scenarios exercises to help guide the messaging. Make your emails attractive, with style and colors that are consistent with your campaign. Enable two-way communication with your users by including links to your internal site and Yammer group for feedback, support, and training. First Touch & Lunch and learns 6-8 weeks before launch, host an in-person event where users can browse Office 365, talk to a project team member at various scenario stations, and access training resources. Have the event in a high-traffic area such as a lobby or lunch room. (4 weeks before launch) Informal lunch & learn sessions can offer end users the ability to ask questions in an open forum. It’s also an opportunity for champions to share experiences and showcase how they are getting value from Office 365. Conduct lunch & learn sessions on a regular cadence (for example, quarterly) and encourage participation by offering incentives.
- Raising awareness is an essential step to driving adoption as it informs, involves, and inspires your users. An effective awareness campaign shouldn’t just focus on the new features and functionality to come, but should enable end users to understand the business value of Office 365 and how they can personally benefit from using it. Your awareness campaign should include a variety of tactics to maximize impact and drive adoption such as communications, events and training. Communications may include posters and other print materials. Use email, newsletter or other online communication tools.
- There are a number of resources online at the Office 365 Customer Resource Center http://success.office.com/resources
- People learn differently. Training should take on multiple forms to accommodate different learning styles, geographical barriers, and resource constraints. You’ll want to develop a comprehensive training plan that takes into account the technologies being rolled out, the core tasks your audience will need to learn, and the available training budget.
- Training should do more than simply introduce users to “how-to” information for performing tasks. You’ll need to explain why the change is happening, what’s in it for them, and why they’re being asked to change. Demonstrate the benefits of the change. Understanding and addressing user concerns is key toward easing the transition and ensuring a successful deployment.
- Success criteria should be “SMART”. As you draft your success criteria, use the SMART mnemonic to guide you: S - Specific Clear and unambiguous; answers the questions, “What, why, who, and where?” M - Measurable Concrete; clearly demonstrates progress. A - Attainable Realistic; not extreme. R - Relevant Matters to stakeholders. T - Timely Grounded to a specific target date; answers the question, “When?”