Virtual engagement platforms like the Virtual Engagement Solution (VES) can save organizations significant costs by allowing them to conduct virtual rather than in-person events. The document discusses how the CDC has saved an average of $460,000 per event converted from in-person to virtual, and estimates the CDC could save over $160 million over 10 years by increasing virtual events. It introduces the concept of "perpetual venues," which would allow virtual events and collaboration spaces to persist long-term rather than just during a single event. Potential use cases highlighted include security, compliance, accessibility, and data analytics.
The document discusses social business and implementing social strategies within organizations. It defines social business as the deep integration of social media and social methodologies into an organization to drive business impact. Some key benefits identified include greater alignment with goals, improved collaboration and productivity, and faster access to information. The document provides frameworks and considerations for developing a social business plan and strategy, including addressing challenges, identifying opportunities, and measuring outcomes. It also examines lessons learned from organizations that have implemented social strategies, including the importance of executive support and aligning social initiatives with business needs.
KCS in the real world. You are already using your knowledge—why not capture and reuse it while you work? Knowledge Centered Support (KCS) is gathering momentum, but it is evident that many people are still unsure of its concepts and are also a little skeptical of the benefits of knowledge management in the arena of service management. If you are willing to shift the focus of your support organization from “Call Centric” to ”Knowledge Centric,” then you will reap the benefits that have been realized by many support organizations that have implemented KCS. Paul Jay has been implementing KCS in many large organizations since 2005 and will share many tips and traps that come with rolling out integrated knowledge management solutions leveraging the KCS (Framework).
The document discusses metrics for measuring engagement and success in digital learning. It provides examples of different types of metrics to capture at various stages, from awareness through application. These include metrics on involvement, interaction, intimacy, influence, content consumption, social engagement, and real-world application. Tracking the right metrics at each stage can provide insights into how to improve the learning experience and better meet learner needs.
Lessons from the front line: Next generation knowledge management using socia...Velrada
Now more than ever, we are witnessing the dynamic and interconnected relationship between technology and human interaction impacting the KM space. This is being driven in part by consumer device proliferation and changing user expectations exhibited by the extraordinary rise in use of social networking platforms – with the opportunities and challenges that they bring. The way we are using the web in our personal lives and the effectiveness of this form of online engagement, coupled with a deeper understanding of how social methodologies can be integrated into the business world is forcing large, corporate organisations - which have traditionally been challenged in adopting new ways of working or processing and integrating information – to change their approach to KM, treating information and knowledge as an asset, and can be used to drive value creation through sustaining and improving competitive advantage, delivering insights and enhancing team and organisational productivity.
User centered space services and staffingElliot Felix
Webinar by Elliot Felix on "Designing Your Spaces, Services, and Organization Around Your Users"
(From SEFLIN 2014 Virtual Conference: https://netforum.avectra.com/eweb/DynamicPage.aspx?Site=SEFLIN&WebCode=2014speakers#Felix)
How can you uncover and understand your users’ needs and then create actionable insights? How can these insights enable a user-centered design for your spaces, the services you offer within them, and the way you organize your staff to provide those services? This session will answer these questions in four parts: first, we’ll make the case for user experience as the basis for an integrated design by covering key trends in the how learning and research. Next, we’ll review the mindset and skillset needed for user-centered design. Then, we’ll provide an overview of design tools; for example www.learningspacetoolkit.com. Finally, we’ll offer some tactical advice on how to apply these tools using case studies from BrightSpot's work such as the NC State Hunt Library. This session will provide engagement in each of these sections and highlight lessons learned that can be applied immediately to renew your spaces, services, and organization.
If you are having trouble getting executive support, measuring the business impact or identifying how Yammer could be useful to your organization – your search is over! This is the session for you! In this session we will cover:
•Identifying a Business Case for Enterprise Social
•Where to Begin
•What Can I Do With Communities
•Example Use Cases for Yammer
•Measuring Value
•Measuring Maturity
Elliot felix creating value with design strategyElliot Felix
Presentation / discussion prompt for Parsons Design Think Lab, introducing business models, value propositions, scenario planning, and Osterwalder's' Business Model Canvas
Elliot Felix presented "Outside-In, Inside-Out: Designing Services Within Learning Spaces" at the 2014 EDUCAUSE Learning Initiative Fall Focus Session.
The document discusses social business and implementing social strategies within organizations. It defines social business as the deep integration of social media and social methodologies into an organization to drive business impact. Some key benefits identified include greater alignment with goals, improved collaboration and productivity, and faster access to information. The document provides frameworks and considerations for developing a social business plan and strategy, including addressing challenges, identifying opportunities, and measuring outcomes. It also examines lessons learned from organizations that have implemented social strategies, including the importance of executive support and aligning social initiatives with business needs.
KCS in the real world. You are already using your knowledge—why not capture and reuse it while you work? Knowledge Centered Support (KCS) is gathering momentum, but it is evident that many people are still unsure of its concepts and are also a little skeptical of the benefits of knowledge management in the arena of service management. If you are willing to shift the focus of your support organization from “Call Centric” to ”Knowledge Centric,” then you will reap the benefits that have been realized by many support organizations that have implemented KCS. Paul Jay has been implementing KCS in many large organizations since 2005 and will share many tips and traps that come with rolling out integrated knowledge management solutions leveraging the KCS (Framework).
The document discusses metrics for measuring engagement and success in digital learning. It provides examples of different types of metrics to capture at various stages, from awareness through application. These include metrics on involvement, interaction, intimacy, influence, content consumption, social engagement, and real-world application. Tracking the right metrics at each stage can provide insights into how to improve the learning experience and better meet learner needs.
Lessons from the front line: Next generation knowledge management using socia...Velrada
Now more than ever, we are witnessing the dynamic and interconnected relationship between technology and human interaction impacting the KM space. This is being driven in part by consumer device proliferation and changing user expectations exhibited by the extraordinary rise in use of social networking platforms – with the opportunities and challenges that they bring. The way we are using the web in our personal lives and the effectiveness of this form of online engagement, coupled with a deeper understanding of how social methodologies can be integrated into the business world is forcing large, corporate organisations - which have traditionally been challenged in adopting new ways of working or processing and integrating information – to change their approach to KM, treating information and knowledge as an asset, and can be used to drive value creation through sustaining and improving competitive advantage, delivering insights and enhancing team and organisational productivity.
User centered space services and staffingElliot Felix
Webinar by Elliot Felix on "Designing Your Spaces, Services, and Organization Around Your Users"
(From SEFLIN 2014 Virtual Conference: https://netforum.avectra.com/eweb/DynamicPage.aspx?Site=SEFLIN&WebCode=2014speakers#Felix)
How can you uncover and understand your users’ needs and then create actionable insights? How can these insights enable a user-centered design for your spaces, the services you offer within them, and the way you organize your staff to provide those services? This session will answer these questions in four parts: first, we’ll make the case for user experience as the basis for an integrated design by covering key trends in the how learning and research. Next, we’ll review the mindset and skillset needed for user-centered design. Then, we’ll provide an overview of design tools; for example www.learningspacetoolkit.com. Finally, we’ll offer some tactical advice on how to apply these tools using case studies from BrightSpot's work such as the NC State Hunt Library. This session will provide engagement in each of these sections and highlight lessons learned that can be applied immediately to renew your spaces, services, and organization.
If you are having trouble getting executive support, measuring the business impact or identifying how Yammer could be useful to your organization – your search is over! This is the session for you! In this session we will cover:
•Identifying a Business Case for Enterprise Social
•Where to Begin
•What Can I Do With Communities
•Example Use Cases for Yammer
•Measuring Value
•Measuring Maturity
Elliot felix creating value with design strategyElliot Felix
Presentation / discussion prompt for Parsons Design Think Lab, introducing business models, value propositions, scenario planning, and Osterwalder's' Business Model Canvas
Elliot Felix presented "Outside-In, Inside-Out: Designing Services Within Learning Spaces" at the 2014 EDUCAUSE Learning Initiative Fall Focus Session.
- Customer support organizations face many challenges in consistently providing excellent customer care, such as balancing urgent and important tasks, employee retention, and outdated metrics [Paragraph 1]
- It is difficult to provide a seamless customer experience across different touchpoints like websites, assisted support, and self-service [Paragraph 3]
- The presentation discusses a proven methodology called Knowledge Centered Service (KCS) that focuses on solving issues quickly through reusing and improving knowledge, empowering experts, and driving better metrics like faster resolution times [Paragraphs 8-19]
Trends, Tools, and Tactics for Better Library DesignElliot Felix
Webinar from October 2013 to Blended Librarians Group on the "Trends, Tools, and Tactics for Better Library Design" featuring trends on learning and research, tools from the learning space toolkit (www.learningspacetoolkit.org), and tips for putting them to work to improve your library's spaces, services, and staffing.
Osc share point 2010 make you intranet successful - 17th feb 2012 - publicLee_Ralph
The document discusses how to make an intranet successful through user adoption, change management, governance, and current trends. It highlights key drivers for a successful intranet such as change management, usability, information management, and governance. It provides examples of successful intranets and their features, such as search-driven designs, community features, and support for ratings and comments. It also discusses ensuring good usability, user experience, and accessibility in an intranet.
Enterprise social networking is a garden. Discover how to harvest all the benefits of enterprise social with tibbr!
For more information, please visit http://www.tibbr.com/
The document discusses an Agile approach to knowledge management (KMAgile) that focuses on rapidly implementing pilot projects to deliver quick business value. It involves assessing knowledge and business requirements, conducting sprints to apply knowledge management practices and measure impacts, and using lessons learned to continuously refine the KM strategy over 12 weeks. The goal is to satisfy clients through early results, welcome changing needs, and build the KM framework through collaboration with key stakeholders and work teams.
Learning Space Service Design - ELI2012Elliot Felix
Presentation on Learning Space Service Design at EDUCAUSE Learning Initiative 2012 Annual Meeting. Makes the case for a shift in mindset in the design, operations, and assessment of spaces to integrate services. Then, provides an overview of the process and tools to do so.
The document discusses a capstone project completed by Columbia University students for Fifth Third Bank to benchmark the bank's knowledge management practices, develop guidance for knowledge analytics, improve content management, and establish a community of practice. The project involved assessing Fifth Third Bank's current KM processes and maturity, conducting research and stakeholder interviews, and providing recommendations to enhance the bank's KM strategy, systems, and practices. The collaboration between Fifth Third Bank and Columbia University students provided benefits to both parties through bridging academic theory with practical organizational needs.
This document discusses a presentation given by Bruce Tuncertan on user adoption of SharePoint. It begins by thanking sponsors of SharePoint user groups in Toronto. The agenda includes discussing what user adoption is, the SharePoint world of both online and on-premise implementations, strategies for user adoption including user experience, personalization, and change management. Additional topics are the use of social features and education. The document provides details on each of these topics with the goal of helping users successfully adopt SharePoint solutions.
The document discusses Knowledge Jam, a process for sharing hidden know-how within organizations. It involves bringing together knowledge originators and brokers for a facilitated conversation. The conversation is then translated and circulated to channel insight into action. Knowledge Jam can be useful for initiatives involving large-scale change, mergers, executive transitions, new product development, and offshoring where tacit knowledge is at risk. It defines the roles of facilitator, sponsor, and participants in Knowledge Jam and provides examples of topics from real Knowledge Jams.
This document discusses the evolution of knowledge management (KM) at Accenture, a global consulting firm. It describes how Accenture adopted a KM strategy in the 1990s and built knowledge repositories. Responsibility for KM shifted over time and budgets were cut in 2002, resulting in staff reductions. Accenture transitioned its KM system from Lotus Notes to Microsoft SharePoint and established governance around a new system called the Knowledge Exchange. It also renewed its focus on training as a key investment and developed goals to enhance KM's contributions to the company.
Hive Based Learning Creates Competitive Advantagechrisjbautista
Outlines Frogkick\'s strategy for integrating performance support with knowledge management and social media channels. Our approach also creates a growing network of knowledge capital that evolves through peer and expert contributions.
KM SHOWCASE 2020 - "Implementing Knowledge-as-a-Service through the Digital W...KM Institute
The document discusses implementing Knowledge-as-a-Service (KaaS) through a digital workplace. KaaS blends knowledge management and AI to deliver the right knowledge to users. It discusses using AI for predictive analytics, knowledge mapping and chatbots. A case study describes implementing a KaaS framework and digital workplace at the IMF to improve knowledge sharing, collaboration and process efficiency across devices. Key challenges included integrating tools and developing an extensible information architecture to enable search and machine learning.
Businesses are implementing social software, but not all companies do it right. Find out the right approach for a successful roll out by downloading this PDF.
For more information, please visit http://www.tibbr.com/
The document summarizes the APO KM framework, which provides an introduction to knowledge management. It outlines the framework's key elements: vision/mission, accelerators like leadership and technology, the knowledge process of identifying, creating, storing, sharing and applying knowledge, and expected outcomes like increased productivity, profitability and growth. It also discusses how the framework and knowledge process enable learning and innovation at individual, team and organizational levels.
KM SHOWCASE 2020 - "Securing Explicit and Tacit Knowledge" - Dr. Cindy YoungKM Institute
The document discusses how to ensure knowledge is not lost once a project closes. It emphasizes having a knowledge retention mindset and integrating knowledge sharing practices throughout the project life cycle. It provides examples of knowledge management tools that can be used during projects and questions teams should consider in each process group to facilitate knowledge transfer between projects. The overarching goal is to establish methods to retain and share lessons learned so knowledge continues to benefit the organization after a project ends.
Social Meida For Project Success - PMI Australia Conference 2013 PresentationAnfernee Chansamooth
This document discusses using social media for project success. It notes that project managers spend 75-90% of their time communicating. Social media can help by facilitating information sharing and turning communication into an interactive dialogue. However, organizations face challenges in getting people to regularly use social media and integrating it into business processes while addressing security, privacy and wasted time concerns. Case studies show how tools for faster file sharing, collaborative problem solving and knowledge sharing helped improve productivity at an Australian company and coordinate a global event. The document encourages having a clear vision, game plan and being social to make social media work for projects.
Aligning people process and technology in km arma metro ny presentationStephanie Barnes
This document provides an agenda and overview for an educational event on aligning people, process, and technology for knowledge management success. The presentation introduces the speaker and their background in knowledge management consulting. It then covers key topics like the relationship between people, process and technology in KM, developing a KM roadmap, selecting appropriate KM technologies, and requirements for successful KM implementations like having a clear strategy, governance structure, change management process, and measuring return on investment. The presentation concludes with case studies of successful and unsuccessful KM projects at various organizations.
This document summarizes the key findings from the 9th annual survey on the digital workplace conducted by Jane McConnell. The survey gathered responses from 373 people from 280 organizations in 26 countries. It found that while digital workplace capabilities continue increasing, challenges related to organizational mindset have not improved over the last year. The document then examines three groups of organizations that reported 1) a strong, shared sense of organizational purpose, 2) openness to external influences, and 3) an enabled customer-facing workforce. For each group, it identifies correlations with other organizational characteristics and lower reported challenges. It concludes by providing recommendations for addressing common challenges.
Formare la forza vendita
Per costruire un team di vendita stellare non si può prescindere dal congegnare un percorso di formazione costante. La formazione, affinché sia efficace, deve essere breve, frequente e intensa.
This document lists 5 judges and their occupations for an event: Valerie Alfano as an independent hospice consultant, Jeff Layman as a chief investment officer, Julie Randolph as a WIC program supervisor and breast feeding coordinator, Megan Nichols Rowe as a public relations owner, and Tim Siebert as an executive director of Children's Miracle Network Hospitals. It also lists that there is a platinum sponsor and silver sponsor for the event.
- Customer support organizations face many challenges in consistently providing excellent customer care, such as balancing urgent and important tasks, employee retention, and outdated metrics [Paragraph 1]
- It is difficult to provide a seamless customer experience across different touchpoints like websites, assisted support, and self-service [Paragraph 3]
- The presentation discusses a proven methodology called Knowledge Centered Service (KCS) that focuses on solving issues quickly through reusing and improving knowledge, empowering experts, and driving better metrics like faster resolution times [Paragraphs 8-19]
Trends, Tools, and Tactics for Better Library DesignElliot Felix
Webinar from October 2013 to Blended Librarians Group on the "Trends, Tools, and Tactics for Better Library Design" featuring trends on learning and research, tools from the learning space toolkit (www.learningspacetoolkit.org), and tips for putting them to work to improve your library's spaces, services, and staffing.
Osc share point 2010 make you intranet successful - 17th feb 2012 - publicLee_Ralph
The document discusses how to make an intranet successful through user adoption, change management, governance, and current trends. It highlights key drivers for a successful intranet such as change management, usability, information management, and governance. It provides examples of successful intranets and their features, such as search-driven designs, community features, and support for ratings and comments. It also discusses ensuring good usability, user experience, and accessibility in an intranet.
Enterprise social networking is a garden. Discover how to harvest all the benefits of enterprise social with tibbr!
For more information, please visit http://www.tibbr.com/
The document discusses an Agile approach to knowledge management (KMAgile) that focuses on rapidly implementing pilot projects to deliver quick business value. It involves assessing knowledge and business requirements, conducting sprints to apply knowledge management practices and measure impacts, and using lessons learned to continuously refine the KM strategy over 12 weeks. The goal is to satisfy clients through early results, welcome changing needs, and build the KM framework through collaboration with key stakeholders and work teams.
Learning Space Service Design - ELI2012Elliot Felix
Presentation on Learning Space Service Design at EDUCAUSE Learning Initiative 2012 Annual Meeting. Makes the case for a shift in mindset in the design, operations, and assessment of spaces to integrate services. Then, provides an overview of the process and tools to do so.
The document discusses a capstone project completed by Columbia University students for Fifth Third Bank to benchmark the bank's knowledge management practices, develop guidance for knowledge analytics, improve content management, and establish a community of practice. The project involved assessing Fifth Third Bank's current KM processes and maturity, conducting research and stakeholder interviews, and providing recommendations to enhance the bank's KM strategy, systems, and practices. The collaboration between Fifth Third Bank and Columbia University students provided benefits to both parties through bridging academic theory with practical organizational needs.
This document discusses a presentation given by Bruce Tuncertan on user adoption of SharePoint. It begins by thanking sponsors of SharePoint user groups in Toronto. The agenda includes discussing what user adoption is, the SharePoint world of both online and on-premise implementations, strategies for user adoption including user experience, personalization, and change management. Additional topics are the use of social features and education. The document provides details on each of these topics with the goal of helping users successfully adopt SharePoint solutions.
The document discusses Knowledge Jam, a process for sharing hidden know-how within organizations. It involves bringing together knowledge originators and brokers for a facilitated conversation. The conversation is then translated and circulated to channel insight into action. Knowledge Jam can be useful for initiatives involving large-scale change, mergers, executive transitions, new product development, and offshoring where tacit knowledge is at risk. It defines the roles of facilitator, sponsor, and participants in Knowledge Jam and provides examples of topics from real Knowledge Jams.
This document discusses the evolution of knowledge management (KM) at Accenture, a global consulting firm. It describes how Accenture adopted a KM strategy in the 1990s and built knowledge repositories. Responsibility for KM shifted over time and budgets were cut in 2002, resulting in staff reductions. Accenture transitioned its KM system from Lotus Notes to Microsoft SharePoint and established governance around a new system called the Knowledge Exchange. It also renewed its focus on training as a key investment and developed goals to enhance KM's contributions to the company.
Hive Based Learning Creates Competitive Advantagechrisjbautista
Outlines Frogkick\'s strategy for integrating performance support with knowledge management and social media channels. Our approach also creates a growing network of knowledge capital that evolves through peer and expert contributions.
KM SHOWCASE 2020 - "Implementing Knowledge-as-a-Service through the Digital W...KM Institute
The document discusses implementing Knowledge-as-a-Service (KaaS) through a digital workplace. KaaS blends knowledge management and AI to deliver the right knowledge to users. It discusses using AI for predictive analytics, knowledge mapping and chatbots. A case study describes implementing a KaaS framework and digital workplace at the IMF to improve knowledge sharing, collaboration and process efficiency across devices. Key challenges included integrating tools and developing an extensible information architecture to enable search and machine learning.
Businesses are implementing social software, but not all companies do it right. Find out the right approach for a successful roll out by downloading this PDF.
For more information, please visit http://www.tibbr.com/
The document summarizes the APO KM framework, which provides an introduction to knowledge management. It outlines the framework's key elements: vision/mission, accelerators like leadership and technology, the knowledge process of identifying, creating, storing, sharing and applying knowledge, and expected outcomes like increased productivity, profitability and growth. It also discusses how the framework and knowledge process enable learning and innovation at individual, team and organizational levels.
KM SHOWCASE 2020 - "Securing Explicit and Tacit Knowledge" - Dr. Cindy YoungKM Institute
The document discusses how to ensure knowledge is not lost once a project closes. It emphasizes having a knowledge retention mindset and integrating knowledge sharing practices throughout the project life cycle. It provides examples of knowledge management tools that can be used during projects and questions teams should consider in each process group to facilitate knowledge transfer between projects. The overarching goal is to establish methods to retain and share lessons learned so knowledge continues to benefit the organization after a project ends.
Social Meida For Project Success - PMI Australia Conference 2013 PresentationAnfernee Chansamooth
This document discusses using social media for project success. It notes that project managers spend 75-90% of their time communicating. Social media can help by facilitating information sharing and turning communication into an interactive dialogue. However, organizations face challenges in getting people to regularly use social media and integrating it into business processes while addressing security, privacy and wasted time concerns. Case studies show how tools for faster file sharing, collaborative problem solving and knowledge sharing helped improve productivity at an Australian company and coordinate a global event. The document encourages having a clear vision, game plan and being social to make social media work for projects.
Aligning people process and technology in km arma metro ny presentationStephanie Barnes
This document provides an agenda and overview for an educational event on aligning people, process, and technology for knowledge management success. The presentation introduces the speaker and their background in knowledge management consulting. It then covers key topics like the relationship between people, process and technology in KM, developing a KM roadmap, selecting appropriate KM technologies, and requirements for successful KM implementations like having a clear strategy, governance structure, change management process, and measuring return on investment. The presentation concludes with case studies of successful and unsuccessful KM projects at various organizations.
This document summarizes the key findings from the 9th annual survey on the digital workplace conducted by Jane McConnell. The survey gathered responses from 373 people from 280 organizations in 26 countries. It found that while digital workplace capabilities continue increasing, challenges related to organizational mindset have not improved over the last year. The document then examines three groups of organizations that reported 1) a strong, shared sense of organizational purpose, 2) openness to external influences, and 3) an enabled customer-facing workforce. For each group, it identifies correlations with other organizational characteristics and lower reported challenges. It concludes by providing recommendations for addressing common challenges.
Formare la forza vendita
Per costruire un team di vendita stellare non si può prescindere dal congegnare un percorso di formazione costante. La formazione, affinché sia efficace, deve essere breve, frequente e intensa.
This document lists 5 judges and their occupations for an event: Valerie Alfano as an independent hospice consultant, Jeff Layman as a chief investment officer, Julie Randolph as a WIC program supervisor and breast feeding coordinator, Megan Nichols Rowe as a public relations owner, and Tim Siebert as an executive director of Children's Miracle Network Hospitals. It also lists that there is a platinum sponsor and silver sponsor for the event.
This short document promotes creating presentations using Haiku Deck, a tool for making slideshows. It encourages the reader to get started making their own Haiku Deck presentation and sharing it on SlideShare. In just one sentence, it pitches the idea of using Haiku Deck to easily create engaging slideshows.
1) The document discusses two types of counters: asynchronous and synchronous.
2) It provides two handouts, one asking to complete a timing diagram for a circuit, and another asking about designing a 32-bit ripple counter with a maximum frequency.
3) In summary, the document discusses different types and applications of counters in sequential logic design, how counters can increment or decrement, be enabled or have their value set, and ways that counters can be constructed from basic components or modified from existing designs.
This document contains contact information for Ashley Anna along with images and descriptions of interior design work. It discusses bringing together elements of a home like space, light, color, and texture to form its character so that everyday life can unfold for the people living there. Images show concept boards, materials boards, hand drafting, AutoCAD drawings, space plans, finish and furniture boards, and hand renderings with markers for hallway and kitchen remodels.
The document provides a lesson plan for teaching about counters to vocational students. It includes:
1. Details about the learning context including the trainees, classroom, and college. The trainees have a background in natural sciences and their skills range from performers to average.
2. A didactic reflection analyzing the curriculum, content, and appropriate teaching methods. The content will focus on counters down and the methods will include lecture, group work, and individual exercises.
3. The lesson plan outlines the objectives, process, principles, and materials. The objectives include defining counters and their components. The process includes introduction, explanation, exercises, and summary. Principles focus on classroom discussion and individual assessment. Materials include a project
This document provides guidance on how to give good design feedback. It explains that feedback should include establishing common goals up front, asking why certain design choices were made, looking for specific pain points or issues, and considering the bigger picture and overall goals of the project. Bad feedback includes vague comments, dictating specific design changes without input, or taking a vote without discussion. The document encourages feedback that finds opportunities to improve rather than just faults, while being honest and using exercises to facilitate constructive discussions.
20150113 - Agenda Kusuntu Orrick Conference Winter2015_ Booklet_Program - FINALKusuntu le Club
This document outlines the agenda for the 3rd Africa Finance Conference on "Impacts and Returns through Responsible Investments in Corporate Africa". The one-day conference is organized by KUSUNTU-le-CLUB, ORRICK RAMBAUD MARTEL, and Investisseurs & Partenaires and supported by organizations like PROPARCO and Trident Fund Services. It will feature keynote speeches and panels on topics like impact investing in Africa, integrating ESG principles into private equity investments, and how development finance institutions are driving impact investing on the continent. The conference aims to connect professional investors, African companies and entrepreneurs, and other economic actors to discuss investment opportunities and building sustainable development in Africa.
A brief information about hospital services and design By: Heersh o.farajHerish Ofmi
Hospital engineering services, planning and design, Hospital must meet two basic fundamental needs:
Must meet the needs of the patient it is going to serve adequately.
It must be in a size and proportions which the owners or promoters will be able to build and operate
This document outlines various methods for industrial wastewater treatment. It begins by stating the objectives of industrial wastewater treatment are to allow effluents to be disposed of without harming human health or the environment. It then discusses the characteristics of industrial wastewater including physical, chemical, and biological properties. Several common treatment methods are described such as mechanical, physical, chemical, and physio-chemical processes. Specific technologies like screening, sedimentation, flotation, neutralization, and dissolved air flotation are explained.
The document is a resume for Saumil Shah, who has an M.Tech in Biotechnology. He currently works as a Junior Research Associate at Xcelris Genomics, where his responsibilities include sequencing reactions, data analysis, genotyping, maintaining microbial cultures, and various purification and extraction techniques. Previously he completed a 12-month M.Tech project on bioleaching of nanoparticles. He has over a year of work experience and expertise in areas like genomics, molecular biology, and instrumentation like PCR and DNA sequencing.
Este documento contiene cuatro párrafos que discuten diferentes temas sociales: 1) El trabajo de la mujer fuera del hogar y los desafíos de equilibrar las responsabilidades del hogar y el trabajo. 2) El derecho a voto y su reconocimiento como un derecho fundamental aunque no ejercido universalmente. 3) Las relaciones premaritales entre novios que se aman pero aún no pueden casarse. 4) Los debates sobre las formas de autoridad de los maestros hacia los estudiantes y las opiniones encontradas sobre si la educación requiere o no
Pioneers expanded west across North America in the 1800s, settling the frontier beyond the Mississippi River across what is now the western United States. Travel was primarily by horse-drawn coach or carriage, or on foot or horseback until railroads were introduced later in the century. Housing commonly used materials available on the frontier like mud bricks or logs. Clothing consisted of multiple layers and full coverage of the body, including hats and bonnets, to cope with the environment and conditions of the time.
This document discusses objectives for a training course and provides guidance on developing objectives. Objectives define what students will be able to do after completing a course. They serve as an agreement between the instructor and students and help motivate students. Objectives should guide course development and structure content into discrete skills. Objectives can be derived from curriculum needs, technical requirements, or existing student knowledge. The document recommends writing labs first then deriving objectives from the skills needed to complete the labs.
This document contains the order of service for a Catholic mass, including opening prayers, readings from scripture, a homily, prayers of the faithful, and concluding prayers. The mass focuses on preparing for the coming of Jesus and remembering the marvels God has worked. It includes prayers, scripture readings, and call-and-response portions to engage the congregation in worship.
The document is a catalog from BubuzZ International Co., Ltd promoting their line of 45cm football player figurines licensed from various clubs. It includes photos and product details of figurines depicting stars from Barcelona, Chelsea, Arsenal, and Liverpool. Contact information is provided at the end for orders and distribution inquiries.
Dokumen ini membahas tentang isolasi enzim amilase dari kecambah biji dan reaksi pencoklatan enzimatis. Metode isolasi enzim amilase dari kecambah biji tolo dan kacang hijau dijelaskan, beserta uji aktivitasnya secara kualitatif dan reaksi pencoklatan enzim pada buah. Hasil menunjukkan aktivitas amilase lebih tinggi pada kecambah biji tolo dibanding kacang hijau.
Integrated Science Fertilization & Fruit FormationeLearningJa
The document discusses the process of fruit formation after fertilization occurs in flowers. It begins by explaining that once pollination happens in flowers, fertilization must also occur for the development of seeds and fruits. Fertilization involves the fusion of male gametes from pollen with female gametes in the ovule, resulting in the formation of a seed containing an embryo. The ovary of the flower then begins to enlarge and develop into a fruit, protecting and housing the seed. As this process occurs, other floral parts like petals and sepals typically shrivel and fall off. Different fruits have various structures and seed arrangements adapted for seed dispersal. The key events that mark the transition from flower to fruit are fertilization
All presentation SharePoint O365 and everything else Ken Barnes
SharePoint 2013 provides enhanced capabilities for content management, social collaboration, enterprise search, business intelligence, and custom application development. Key improvements include improved document management features like document sets and records management, stronger compliance tools such as eDiscovery and in-place records, an enhanced social collaboration platform, and a redesigned app model. SharePoint 2013 also features improved BI functionality through Excel Services and PerformancePoint integration as well as enhanced metadata, taxonomy, and content publishing capabilities.
Getting Started with Enterprise Social NetworkingDavid Stephens
This presentation is to introduce social software and social networking. It includes a demo of Lotus Connections and some information on how to get started quickly with a Lotus Connections deployment.
This document provides guidance on measuring the business value of social/enterprise social networks. It begins by outlining 6 potential areas where social networks can provide value: safety and sustainability, shareholder value, production/volume and costs, agility, workforce effectiveness, and people engagement. Example use cases and metrics for measuring value are then presented. The document concludes by discussing measuring network maturity and tying metrics to different maturity stages from experimenting to established. The overall message is that social networks can provide business value, and that value should be measured both quantitatively and qualitatively as networks mature.
What's Your LMSs Status? Online Learning Conference 2014Brandon Williams
Has your LMS become irrelevant in your greater learning strategy? Are you employees finding it difficult to use? Do administrators find it old and stodgy or want to get rid of it altogether? Take a look at this presentation (originally prepared for Training Magazine's Online Learning Conference in Chicago on September 23, 2014) for some insight into why you may want to keep your LMS around and how you might be able to transform it into a more useful and usable piece of technology in your portfolio.
Please contact me if you have any questions.
Is collaboration the future of business IT? - Patrick Bolger, HornbillSITS - The ITSM Show
To improve IT agility and value, we must change the way we work. Getting closer to customers is hard enough when you’re in the same building, but is tougher still when working across different borders and cultures. Collaboration technologies could provide the answer, but before you consider adoption, this session will help you ask the right questions.
It’s no secret that B2B events can pump out some dull social content. But just because B2B may have a more serious tone does not mean it needs to be boring!
In this webinar, run in partnership with OgilvyOne Business, we share simple ideas for making your conference a social success. We discuss how companies can turn their events into a platform for driving leads and building customer relationships, and how to apply the same strategy for your event.
In this session you will learn:
- How to use social to get people to meet you face to face
- How to capture more leads from events
- How to make your content more interesting
- How to get your customers to tell their colleagues and peers how great you are
The document discusses proving the business value of social networks through six pillars: identifying a business case, measuring value, measuring maturity, getting started, customer success stories, and defining success. It provides examples of how social networks can increase collaboration, knowledge sharing, and efficiency. Metrics for measuring value include engagement levels, topics of discussion, and integration within business processes. The key is focusing initiatives on measurable use cases and business objectives.
Moving from Collaboration Pilot to Successful ImplementationChristian Buckley
One of the most common SharePoint and Office 365 failures is deploying the platform without a pilot. The collaboration pilot is an essential step for any enterprise deployment – and there are most definitely “best practices” you should consider.
Presentation given by Beezy Chief Evangelist and 6-time Microsoft MVP Christian Buckley walking through a repeatable process for running successful collaboration pilots, from management buy-in through to customer adoption planning.
10 Tasks for L&D Departments in 2014 - Learning Insights Report Webinar Feb 2014KineoPacific
Technology is shaking the foundation that L&D was built on. Nowadays, learning is becoming more collaborative, continuous connected and community-based. In this webinar, we’re identifying 10 emerging learning technology trends that learning and development professionals need to look out for, and 10 practical ways to implement them in the workplace.
Digital Workplace Conference NZ - Microsoft Teams and Planner Heather Newman
We all want to be quicker, more productive and collaborate rapidly on any device at any time. The good news is that our technology continues to innovate at the speed of light. The bad news is true adoption is sorely lacking, we often stick to what we know. Join Heather Newman, Microsoft MVP and Chief Marketing Officer of Content Panda, as she uses real-world use cases to provide you the blueprint for a metamorphic change in employee productivity and simple tips and tricks for using Microsoft Teams and Microsoft Planner on the go. You’ll leave this session with a clear understanding of how your employees can leverage both Microsoft Teams and Planner together with OneNote, OneDrive and SharePoint. Shazam!
Key features to move Yammer users from casual to power users. Yammer adoption continues to rapidly expand, but like any other collaboration platform, most people understand the basic capabilities yet fail to dig down into the "power user" capabilities that help any user to move from causal use to high-productivity. This session walks through 15 tips and tricks to help participants get the most out of the Yammer platform.
Struggling with getting executive buy-in or demonstrating how & why Yammer could be useful for your organization, regardless of which version of SharePoint you are using? Then this session is for you! This fast moving presentation will balance quick wins with longer term aspirations. You’ll learn how to adjust the approach for different sets of stakeholders and have a framework to show how these qualitative and quantitative approaches come together.
Presentation to Enterprise Collaboration Techfest (March 2016) on the need for Intranets and ESNs to deliver consumer-quality user experiences in order to drive business value.
Webinar: Software Adoption Crash Course for Customer Education LeadersServiceRocket
According to Maria Manning-Chapman, vice president of education services research at TSIA, "Education Services organizations truly have the opportunity to be a game-changer in driving product usage and adoption, because training is at the core of both." In the wake of XaaS business models, "adoption services" are at the forefront of driving company and customer success. Manning-Chapman argues that education services teams are in the best position to drive adoption because education is a one-to-many model that is scalable.
Manning-Chapman joins this ServiceRocket webinar to discuss:
1. What is adoption and why it's important
2. Why customer education is ideal for driving adoption
3. Customer education and the adoption curve
4. Examples of results organizations are achieving using education to drive adoption
Webinar: Software Adoption Crash Course for Customer Education Leaders
ATD_AdamArthur
1. Adam B. Arthur
Virtual Platform Initiative (VPI) Director
Health Communications Specialist
Perpetual Venues:
Extend ROI
Through Touch
Point Engagement
& MicroLearning
3. The opportunities and/or occurrences of online technology use that facilitates social
or strategic training, learning, research, collaboration, and/or other types of
information transfer.
Virtual Engagements
6. Finding What is Important to the Digital Participant
• There is a need to analyze and weigh the value of the
information to the individual, mission, organization
• Information delivery must happen when the Participant
wants it
Finding the Digital Participant’s Points of Engagement
Where does the Participant get their preferred information?
Information needs to be disseminated across a variety of
preferred technologies, groups, sites, portals and devices to
reach the Digital Participant
Understanding the Spectrum of Virtual Engagement
7. Points to Remember
Participants want to feel like they are important and that their opinions matter
Participants want to feel like they are a part of a movement or a caring community
Participants want to support initiatives and causes that line-up to their values or popular
opinion
Touch Point Engagement Points
15. • Experience your organization through your participant’s eyes
Touch Point Success
• Include all Touch Point owners in scoring and corrective actions
• Accept the fact that every interaction matters
• Everyone is responsible for delivering a great experience
16. MicroLearning
What is MicroLearning?
• Provides “bite-size” information to the learner
• Information delivery happens when, where and how
the learner wants it
• Solves problems of dwindling attention spans, limited
time, shrinking budgets, and evolving technology
• Offers accessibility from a variety of devices such as
phones, laptops, and tablets
• Flexible and learner-driven
• Modular and cost effective
• Holistic and meaningful
• Repeatable and broad
17. MicroLearning Size
What is a Correct Length?
• Keep it short and accessible
• Between only 90 seconds to 5 minutes
• Learning can even takes place quickly
• Keep content less than an hour
• If longer than an hour, use clickable content headings
18. Know where you’re headed before you begin
Determine Learning Objective
Employ an Instructional Design Methodology
Design easy to access and navigate modules or you will lose
the learner before they begin
Determine the current state and needs of the learner
Define the end goal of instruction
Create interventions to assist in the transition
Work Backwards From Your End Goal
Determine the learning objective
• Identify what to include or exclude in course content
• Select a design and format
19. Build it fast to keep them engaged
Choose a Rapid Creation Format
Go for Rapid Creation
Select and use a rapid development software
Select a CMS or LMS
Select a content repository
Choose a Format
Videos, Games or Quizzes
Meet the needs of the content
Meet the needs of the technological infrastructure
Meet the needs of the target audience
Meet the needs of time and budget
20. Think ‘Less is More’
Organize & Analyze the Content
Create an Outline
Conduct a content audit
Determine, prioritize and outline the hierarchy of course
Separate ‘must-be-learned’ and supportive content
Prioritize and position essential content up-front
Do A Memory Check
Think ‘Recall Memory’
• Use 4 or 5 items
• Use meaningful visuals
• Meet the needs of the target audience
• Use meaningful and relevant content
21. Less is More with a Micro Lesson
Make it ‘Chunky’
Chunk Your Content
Break content into small units
Reduces complexity
Fits into an application’s appropriate timeslot
Watchable at any time, in any order
Presents a broad, holistic perspective of the content
Keep the Goal in Mind
Ensure units are objective-oriented
Ensure units are based on experienced need
22. Context Takes Precedence Over Content
Make it Engaging
Use Context
Forge a connection between micro content and context
Allow learners to provide examples from their world
Use Visuals
Use bullets
Use numbered lists
Use graphics
Use Stories
Told easily with a picture, animation or few words
Aid in ‘instant learning’
Adds ‘stickiness’ to content
23. Develop Your Content in Ways that Stay With Learners
Make it Sticky
Select a Small Idea
Forge a connection between micro content and context
Allow learners to provide examples from their world
‘Sticky’ Definition:
Encourages transfer by giving the real world application and a cultural or social context
to your content
Add an Event
Imagine a relevant scenario
Describe the scenario as an example
Embed the Idea
Play out the event
Embed the idea in the example
Make it ‘Swirl’
Facilitate connections by allowing content to “swirl”
24. Augment Your Content to Make it Better, Faster, Stronger
Make it Effective
Add Reference Tools
Add easy-to-navigate reference tools
Consider clickable table of contents or mobile apps
Use Gamification
Gamify content through participant satisfaction
Use Attention Formulas
Use the 90 min/20 min/8 min rule when developing modules (minimum)
Aim for a 90 sec/30 sec/4 min formula when developing modules
25. High Performance is a Product of Continuous Strategic Alignment
Test and Retest
Test & Retest Your Learners
Generate exams, assessments, surveys and branded certificates for learners
Track participation, engagement, and completion rates
Test & Retest Your System
Gather feedback, repeat and plan the next training faster
Use an LMS to present your MicroLearning modules, and to gather deep reporting and data
analysis to build data-driven learning
26. VPI was established in 2011 to
address the gap in CDC’s ability to
conduct frequent, cost-effective
knowledge exchange activities with
stakeholders
VPI has been a game-changer, with
the mission to innovate – by
leveraging products from industry
that can be enhanced to create new
solutions for addressing
collaboration challenges in
government
Virtual Platform Initiative (VPI)
27. Virtual Engagement Solution (VES)
Description: VES is the immersive web-
based communication and collaboration
platform that allows users to navigate life-
like virtual rooms, encounter live and pre-
developed content, and interact with other
virtual participants using a variety of built-
in networking tools.
Suggested Use: Medium to Large-scale
events (250 – 3,000 people)
Status: In use at CDC
Shown: CDC Public Health Informatics Virtual Event
Virtual Platform Initiative (VPI): VES Project
28. Social Networking
User profiles, networks, text &
video chat, email, content meta
data (tagging)
eLearning
Saba, Captivate; integrates
with Learning Management
Systems
Communications
Webcasting, webinars, streaming
audio & video, web links, podcasts,
RSS feeds
Collaboration
Wiki, Database, SharePoint
Perpetual Venues Concept
VES acts as an immersive code “wrapper” - combining multiple collaborative
technologies together – replicating ‘real-world’ learning and training. Adding to this
model, a Perpetual Venue concept is created by extending this capability persistently.
29. Total Cost Savings Exceed $160M Over 10 Years
Key Financial Figures
Virtual events cost 96.5% less than in-
person events ($16,574 vs. $474,704)
CDC saves an average of $460,000
for each event converted from in-person
to virtual
CDC needs to convert approximately 1
in-person event to virtual to offset
virtual event annual costs
CDC can realize cost savings more than
$160M over 10 years, and introduce
significant budget flexibility
Financial data extrapolated from 2012 HHS
event data, applied to CDC use-cases.
Total Agency Event Costs Decline Dramatically
as More In-Person Events Become Virtual
0% Conversion: $18.6M
50% Conversion: $10.6M
100%
Conversion:
$2.6M
Perpetual Venues: Cost Savings
Question: What cost savings could organizations expect to see using PVs?
30. – Security: Meets strict FISMA and FedRamp security
requirements
– Compliance: Assists in complying with
numerous agency and Executive Branch initiatives
– Accessibility: Reaches geographically dispersed
participants while remaining Section 508 and
21st Century Communications & Video compliance
– Data Analytics: Data of participant activity can be
used to make informed decisions
– Flexibility: System can be customized to
accommodate additional technologies and
functionality as needed
– Fosters Online Communities: Joins colleagues virtually through engaging online
interactions and educational experiences
– Green Alternative: Reduces carbon emissions associated with travel to in-person events
Perpetual Venues: Cost Savings
Question: What other benefits could organizations expect to see using PVs?
33. • Instant access to
existing and new
information
• Mobile
communications
• LMS systems
integration
Prospective PVs: eLearning Integration
Potential Use Case: Learning Management System Integration
34. • Live collaboration
• Live or on-demand
training content
• Document sharing
• Job Training
• Culture Infusion
Prospective PVs: Orientation/On-Boarding