SharePoint Saturday London Without Change, There - Would Be No Butterflies: 4 Steps to Business Transformation with Microsoft Teams and Planner
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Without Change, There Would Be No Butterflies: 4 Steps to Business Transformation Consumers expect a new relationship with businesses, which means internal teams need a new way to work – one enabling them to access information quickly and collaborate rapidly on any device at any time. Business transformation is at the heart of every business especially inside everyday processes and driving innovation with purchased productivity tools. The good news is many companies are turning to Microsoft SharePoint and Office 365. The bad news is adoption is sorely lacking. The culprit? Change management. Recent studies find more than half of companies point to poor change management as the top reason for their SharePoint deployments failing. Join Heather Newman, Co-Founder, Chief Evangelist and Chief Marketing Officer of Content Panda, as she uses real-world use cases to provide you the blueprint for a successful change management project. You’ll leave this session with a clear understanding of the pitfalls to avoid and proven tips to jumpstart business transformation and how to implement with your change management initiatives.
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SharePoint Saturday London Without Change, There - Would Be No Butterflies: 4 Steps to Business Transformation with Microsoft Teams and Planner
- 2. Our Sponsors
- 3. SharePint
- 4. SharePint
- 5. Without Change, There Would Be No Butterflies: Microsoft Teams and Planner Adoption Heather Newman, Microsoft MVP Chief Marketing Officer, Content Panda
- 6. Let’s Connect - Leveraging LinkedIn Find Nearby Feature
- 7. Tweet this Talk @heddanewman @contentpanda @SPSNashville #SPSNashville https://medium.com/@heddanewman Heather Newman https://www.slideshare.net/HeatherNewman My pronouns are She/Her.
- 10. https://aka.ms/O365Roadmap Microsoft Resource Cheat Sheet https://aka.ms/TechCommunity https://docs.microsoft.com https://developer.microsoft.com Developer Documentation • Training, documentation, samples & communities for developers IT Pro & Adoption Documentation • Learn how to plan, deliver, adopt and manage Microsoft 365 products Microsoft Technical Community • Product forums and blogs • Driving Adoption forum • O365 Champion’s Corner Office 365 Roadmap • All public feature delivery dates • Filter by product Sign Up
- 12. Content collaboration in the Microsoft cloud
- 13. Teams and business moving at the speed of light
- 14. Modern Workplace Challenges 40% of productivity is lost when switching tasks The average time a knowledge worker spends searching for knowledge is 2.5 hours 50% of the people hold a job that is compatible with at least partial telework
- 15. The market is full of Project Management and Collaboration Choices
- 16. The fact is that businesses do not have emotion. Products do not have emotion. Humans do. Humans want to feel something. And humans make mistakes. Which is why we want to connect, make to-do lists and plans to execute @heddanewman
- 17. Focus on the “Why” Not on the “What” https://www.youtube.com/watch?v=UUDJoHeJbzw
- 18. Technology Acceptance Model Perceived Usefulness The degree to which a person believes that using a particular system would enhance his or her performance Perceived Ease of Use The degree to which a person believes that using a particular system would be free from effort @heddanewman
- 19. Innovators Early Adopters Early Majority Late Majority Laggards @heddanewman
- 20. Adoption Campaign Checklist Define Your Vision Choose Executive Sponsors Define Key Stakeholders Define Use Cases/Business Scenarios Gather Your Champions Release in Phases Adoption Communication Plan End User Training Look to Experts Make it Fun - Gamification Measure, Share, Iterate https://www.contentpanda.com/downloads
- 21. Planning and Awareness Executive Sponsors Business Case Release in Phases @heddanewman
- 22. Serves as a role model Articulate value proposition Issue future company-wide announcements and updates Executive Support @JeffTeper @heddanewman
- 23. Outline Your Vision & Success Factors It’s All About Value Why SharePoint Why Teams? What is your vision? @heddanewman
- 24. “Use Case” Driven Look to the Business Sales and Marketing R&D, Production and Operations Finance and Accounting Information Technology HR and Internal Communications Legal & Compliance @heddanewman
- 25. Release in Phases One division at a time Don’t boil the ocean One workload @heddanewman
- 26. Awareness Plan communication tactics Mobilize SharePoint champions @heddanewman
- 27. Champions Rock Your Project Top down and bottom up – gotta have both The most excited The biggest critic @heddanewman
- 28. Bill of materials Executive announcements Who is your target audience Develop Your communication plan @heddanewman
- 29. Learning Know your audience Sketch out and deliver training schedule Expert guidance @heddanewman
- 30. End User Training In-person On-demand In-context End users learn in many different ways, there are lot of options in the marketplace and Microsoft has resources for training as well. Microsoft 365 Adoption Guide: https://aka.ms/M365AG Planning Workbook: https://aka.ms/M365AGWorkbook @heddanewman
- 31. Expert Opinions & Guidance All of these folks have been working on user adoption a long time and their best practices are excellent. Sue Hanley, Jennifer Mason, Robert Bogue, Tracy van der Schyff, and Darrell Webster @heddanewman
- 32. Adoption Gamification Provide ongoing support Access user satisfaction Measure usage and adoption @heddanewman
- 33. Make it fun (buck the company culture) Use an online scavenger hunt as a fun way to encourage usage Provide recognition for content contribution or usage Gamification & Surveys @heddanewman
- 34. Measure Share Success and Iterate Broaden Engagement Create Surveys Listen to Issues and Pivot on Them @heddanewman
- 35. Demo
- 36. Q&A
- 38. Coffee in the Cloud @CITCTV https://aka.ms/CoffeeintheCloud Get more from Azure & Office 365 Business Solutions Best Practices & How-To’s For Admin’s and Champions
- 39. Microsoft 365 Adoption Guide: https://aka.ms/M365AG Planning Workbook: https://aka.ms/M365AGWorkbook
- 40. Microsoft Teams Toolkit – https://aka.ms/TeamsToolkit
- 41. Teams on Air Podcast https://itunes.apple.com/us/p odcast/a-day-in-the-life-on- teams-mobile- client/id1342881671?i=100041 1520145&mt=2
- 42. Short Video Tidbits End User Training: https://docs.microsoft.com/en- us/microsoftteams/enduser-training This has a great list of short snackable videos for many tips and tricks for using Microsoft Teams.
- 43. Team Academy for ITPros After consuming the module, the audience will understand to what how Teams leverages Office 365 and what the requirements are for an optimal user experience. The PowerPoint can also be used to run a workshop with infrastructure teams before rolling out Teams. Foundations – Core components: Video | Deck https://www.youtube.com/playlist?list=PLaSO UojkSiGnKuE30ckcjnDVkMNqDv0Vl
- 44. Edx.org courses Microsoft Service Adoption Specialist Enabling Teamwork with Microsoft Teams
- 45. Heather Newman CMO, Co-Founder, Maven, Speaker Heather.newman@contentpanda.com Panda Blog: https://www.contentpanda.com/blog/ Marketing Blog: www.creativemaven.com/blog Twitter & Instagram: @heddanewman
Editor's Notes
- Let’s connect – Open your LinkedIn app – go to the bottom and tap the people icon, second one and go to the top and click find near by (off) you have to have location service on for your LinkedIn App for this to work – folks with appear and you can connect and also have a way to find me later.
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- The technology acceptance model (TAM) is an information systems theory that models how users come to accept and use a technology. The model suggests that when users are presented with a new technology, a number of factors influence their decision about how and when they will use it, notably: Fred Davis in 1989. Davis, F. D.; Bagozzi, R. P.; Warshaw, P. R. (1989), "User acceptance of computer technology: A comparison of two theoretical models", Management Science, 35 (8): 982–1003, doi:10.1287/mnsc.35.8.982
- Diffusion of innovations is a theory that seeks to explain how, why, and at what rate new ideas and technology spread. Everett Rogers, a professor of communication studies, popularized the theory in his book Diffusion of Innovations; the book was first published in 1962, and is now in its fifth edition (2003).[1] Rogers argues that diffusion is the process by which an innovation is communicated over time among the participants in a social system. The origins of the diffusion of innovations theory are varied and span multiple disciplines. Rogers proposes that four main elements influence the spread of a new idea: the innovation itself, communication channels, time, and a social system. This process relies heavily on human capital. The innovation must be widely adopted in order to self-sustain. Within the rate of adoption, there is a point at which an innovation reaches critical mass. The categories of adopters are innovators, early adopters, early majority, late majority, and laggards.[2] Diffusion manifests itself in different ways and is highly subject to the type of adopters and innovation-decision process. The criterion for the adopter categorization is innovativeness, defined as the degree to which an individual adopts a new idea.
- A butterfly starts life as a very small, round, oval or cylindrical egg. The coolest thing about butterfly eggs, especially monarch butterfly eggs, is that if you look close enough you can actually see the tiny caterpillar growing inside of it. This is the beginning of the journey of metamorphosis in business this is where we get out ducks in row – secure support like on this leaf and define use cases, behavior and success.
- Butterfly larvae are actually what we call caterpillars. Caterpillars do not stay in this stage for very long and mostly, in this stage all they do is eat. In business this is where we fuel up just like a caterpillar – gather our team, open feedback channels and determine our communication tactics.
- This is the most intriguing stage of butterfly development, which appears catastrophic from the perspective of the caterpillar. When the little crawler is fully grown and can eat no more, it simply dangles from a branch and spins a protective cocoon around itself so it can safely rest and digest all the food that has been consumed in the previous stage. In business this is where we truly develop the relationship with our audience prepping them for change – learn about them, mapping out a training schedule
- At last in this final stage, the fully developed butterfly is ready to emerge from the chrysalis. After breaking free, the butterfly’s wings are still folded and wet and more rest time is necessary to allow blood to flow into the wings. Finally when the unfurled wings are fully dry, the butterfly is ready to take flight and share its beauty with the world. In business this is where we support, assess and measure all the things that have happened before – we provide ongoing support, and measure success