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Kim & Chris Social Team GDS How we use social media at GDS
Kim & Chris Social Team GDS How do we monitor?
Kim & Chris Social Team GDS
Kim & Chris Social Team GDS
Kim & Chris Social Team GDS How do we engage?
Kim & Chris Social Team GDS
Kim & Chris Social Team GDS
Kim & Chris Social Team GDS User growth Engagement Amplification CTRs Favourites Our response time What are our KPIs ?
Kim & Chris Social Team GDS
Kim & Chris Social Team GDS
Kim & Chris Social Team GDS What is a community manager ?
Kim & Chris Social Team GDS Customer services Raise awareness Share relevant content Garner product feedback Understand community sentiment
Kim & Chris Social Team GDS Brandwatch is coming!
Kim & Chris Social Team GDS
Kim & Chris Social Team GDS Social Media Analyst + Monitoring software OR Community Manager + SM Management software
Kim & Chris Social Team GDS In the meantime…
Kim & Chris Social Team GDS What’s your overall monitoring objective? Who do you want to listen to? Where do these people live online? What are you going to do with the data you gather? Things to think about
Kim & Chris Social Team GDS More information can be found on our social blog: https://gdssocialmedia.blog.gov.uk/ and by following @gdsteam on Twitter
Kim & Chris Social Team GDS Thank you!

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Sprint policy social media in GDS

  • 1. Kim & Chris Social Team GDS How we use social media at GDS
  • 2. Kim & Chris Social Team GDS How do we monitor?
  • 3. Kim & Chris Social Team GDS
  • 4. Kim & Chris Social Team GDS
  • 5. Kim & Chris Social Team GDS How do we engage?
  • 6. Kim & Chris Social Team GDS
  • 7. Kim & Chris Social Team GDS
  • 8. Kim & Chris Social Team GDS User growth Engagement Amplification CTRs Favourites Our response time What are our KPIs ?
  • 9. Kim & Chris Social Team GDS
  • 10. Kim & Chris Social Team GDS
  • 11. Kim & Chris Social Team GDS What is a community manager ?
  • 12. Kim & Chris Social Team GDS Customer services Raise awareness Share relevant content Garner product feedback Understand community sentiment
  • 13. Kim & Chris Social Team GDS Brandwatch is coming!
  • 14. Kim & Chris Social Team GDS
  • 15. Kim & Chris Social Team GDS Social Media Analyst + Monitoring software OR Community Manager + SM Management software
  • 16. Kim & Chris Social Team GDS In the meantime…
  • 17. Kim & Chris Social Team GDS What’s your overall monitoring objective? Who do you want to listen to? Where do these people live online? What are you going to do with the data you gather? Things to think about
  • 18. Kim & Chris Social Team GDS More information can be found on our social blog: https://gdssocialmedia.blog.gov.uk/ and by following @gdsteam on Twitter
  • 19. Kim & Chris Social Team GDS Thank you!