6th International Disaster and Risk Conference IDRC 2016 Integrative Risk Management - Towards Resilient Cities. 28 August - 01 September 2016 in Davos, Switzerland
6th International Disaster and Risk Conference IDRC 2016 Integrative Risk Management - Towards Resilient Cities. 28 August - 01 September 2016 in Davos, Switzerland
Risk Communication by Government and the Role of the Social Media in Crisis C...Global Risk Forum GRFDavos
6th International Disaster and Risk Conference IDRC 2016 Integrative Risk Management - Towards Resilient Cities. 28 August - 01 September 2016 in Davos, Switzerland
6th International Disaster and Risk Conference IDRC 2016 Integrative Risk Management - Towards Resilient Cities. 28 August - 01 September 2016 in Davos, Switzerland
6th International Disaster and Risk Conference IDRC 2016 Integrative Risk Management - Towards Resilient Cities. 28 August - 01 September 2016 in Davos, Switzerland
6th International Disaster and Risk Conference IDRC 2016 Integrative Risk Management - Towards Resilient Cities. 28 August - 01 September 2016 in Davos, Switzerland
5th International Disaster and Risk Conference IDRC 2014 Integrative Risk Management - The role of science, technology & practice 24-28 August 2014 in Davos, Switzerland
Improving Country Risk Management I The Value of Peer Learning, Stephane JACO...Global Risk Forum GRFDavos
6th International Disaster and Risk Conference IDRC 2016 Integrative Risk Management - Towards Resilient Cities. 28 August - 01 September 2016 in Davos, Switzerland
5th International Disaster and Risk Conference IDRC 2014 Integrative Risk Management - The role of science, technology & practice 24-28 August 2014 in Davos, Switzerland
6th International Disaster and Risk Conference IDRC 2016 Integrative Risk Management - Towards Resilient Cities. 28 August - 01 September 2016 in Davos, Switzerland
Risk Communication by Government and the Role of the Social Media in Crisis C...Global Risk Forum GRFDavos
6th International Disaster and Risk Conference IDRC 2016 Integrative Risk Management - Towards Resilient Cities. 28 August - 01 September 2016 in Davos, Switzerland
6th International Disaster and Risk Conference IDRC 2016 Integrative Risk Management - Towards Resilient Cities. 28 August - 01 September 2016 in Davos, Switzerland
6th International Disaster and Risk Conference IDRC 2016 Integrative Risk Management - Towards Resilient Cities. 28 August - 01 September 2016 in Davos, Switzerland
6th International Disaster and Risk Conference IDRC 2016 Integrative Risk Management - Towards Resilient Cities. 28 August - 01 September 2016 in Davos, Switzerland
5th International Disaster and Risk Conference IDRC 2014 Integrative Risk Management - The role of science, technology & practice 24-28 August 2014 in Davos, Switzerland
Improving Country Risk Management I The Value of Peer Learning, Stephane JACO...Global Risk Forum GRFDavos
6th International Disaster and Risk Conference IDRC 2016 Integrative Risk Management - Towards Resilient Cities. 28 August - 01 September 2016 in Davos, Switzerland
5th International Disaster and Risk Conference IDRC 2014 Integrative Risk Management - The role of science, technology & practice 24-28 August 2014 in Davos, Switzerland
Jack Radisch - OECD - 6th OECD Workshop on strategic crisis managementOECD Governance
Presentation by Jack Radisch, Senior Project Manager of the OECD High Level Risk Forum, at the 6th Workshop on Strategic Crisis Management in Geneva on 12-13 June 2017. The event was organised by the OECD and the Swiss Federal Chancellery, bringing together government crisis managers and practitioners from international organisations, industry and leading think-tanks to share strategic insights and cutting-edge policy responses. For further information please see http://www.oecd.org/governance/6th-workshop-strategic-crisis-management.htm
Global Alliance of Disaster Research Institutes (GADRI) Discussion Session, A...Global Risk Forum GRFDavos
6th International Disaster and Risk Conference IDRC 2016 Integrative Risk Management - Towards Resilient Cities. 28 August - 01 September 2016 in Davos, Switzerland
Charles Baubion - OECD - 6th OECD Workshop on strategic crisis managementOECD Governance
Presentation by Charles Baubion, Risk Governance Expert, Public Governance, OECD, at the 6th Workshop on Strategic Crisis Management in Geneva on 12-13 June 2017. The event was organised by the OECD and the Swiss Federal Chancellery, bringing together government crisis managers and practitioners from international organisations, industry and leading think-tanks to share strategic insights and cutting-edge policy responses. For further information please see http://www.oecd.org/governance/6th-workshop-strategic-crisis-management.htm
Making DiDRR a Reality A Three Step Approach to Empowering People with Disabi...Global Risk Forum GRFDavos
6th International Disaster and Risk Conference IDRC 2016 Integrative Risk Management - Towards Resilient Cities. 28 August - 01 September 2016 in Davos, Switzerland
6th International Disaster and Risk Conference IDRC 2016 Integrative Risk Management - Towards Resilient Cities. 28 August - 01 September 2016 in Davos, Switzerland
ENGELBACH-Indicators to compare simulated crisis management strategies-ID1065...Global Risk Forum GRFDavos
5th International Disaster and Risk Conference IDRC 2014 Integrative Risk Management - The role of science, technology & practice 24-28 August 2014 in Davos, Switzerland
5th International Disaster and Risk Conference IDRC 2014 Integrative Risk Management - The role of science, technology & practice 24-28 August 2014 in Davos, Switzerland
HADIDIAN MOGHADAM-Aviation industry and its actions on crisis management proc...Global Risk Forum GRFDavos
5th International Disaster and Risk Conference IDRC 2014 Integrative Risk Management - The role of science, technology & practice 24-28 August 2014 in Davos, Switzerland
6th International Disaster and Risk Conference IDRC 2016 Integrative Risk Management - Towards Resilient Cities. 28 August - 01 September 2016 in Davos, Switzerland
How can governments adapt to rapidly changing social and economic conditions while maintaining the ability to deal with traditional crises? For more information see www.oecd.org/gov/risk/crisis-management.htm
Panel III: "Appropriateness of Resiliency as a National Strategy"
Stefan Brem, Head of Risk Analysis and Research Coordination, Swiss Federal Agency for Civil Protection, Berne, Switzerland
5th International Disaster and Risk Conference IDRC 2014 Integrative Risk Management - The role of science, technology & practice 24-28 August 2014 in Davos, Switzerland
OECD Strategic Crisis Management Workshop, presentation by Dr. Miriam HARITZOECD Governance
This presentation by Dr. Miriam Haritz, Federal Office of Civil Protection and Disaster Assistance, Germany, was made at the 2014 OECD/Swiss Federal Chancellery Strategic Crisis Management Workshop (12-13 June, Geneva).
5th International Disaster and Risk Conference IDRC 2014 Integrative Risk Management - The role of science, technology & practice 24-28 August 2014 in Davos, Switzerland
5th International Disaster and Risk Conference IDRC 2014 Integrative Risk Management - The role of science, technology & practice 24-28 August 2014 in Davos, Switzerland
5th International Disaster and Risk Conference IDRC 2014 Integrative Risk Management - The role of science, technology & practice 24-28 August 2014 in Davos, Switzerland
6th International Disaster and Risk Conference IDRC 2016 Integrative Risk Management - Towards Resilient Cities. 28 August - 01 September 2016 in Davos, Switzerland
Jack Radisch - OECD - 6th OECD Workshop on strategic crisis managementOECD Governance
Presentation by Jack Radisch, Senior Project Manager of the OECD High Level Risk Forum, at the 6th Workshop on Strategic Crisis Management in Geneva on 12-13 June 2017. The event was organised by the OECD and the Swiss Federal Chancellery, bringing together government crisis managers and practitioners from international organisations, industry and leading think-tanks to share strategic insights and cutting-edge policy responses. For further information please see http://www.oecd.org/governance/6th-workshop-strategic-crisis-management.htm
Global Alliance of Disaster Research Institutes (GADRI) Discussion Session, A...Global Risk Forum GRFDavos
6th International Disaster and Risk Conference IDRC 2016 Integrative Risk Management - Towards Resilient Cities. 28 August - 01 September 2016 in Davos, Switzerland
Charles Baubion - OECD - 6th OECD Workshop on strategic crisis managementOECD Governance
Presentation by Charles Baubion, Risk Governance Expert, Public Governance, OECD, at the 6th Workshop on Strategic Crisis Management in Geneva on 12-13 June 2017. The event was organised by the OECD and the Swiss Federal Chancellery, bringing together government crisis managers and practitioners from international organisations, industry and leading think-tanks to share strategic insights and cutting-edge policy responses. For further information please see http://www.oecd.org/governance/6th-workshop-strategic-crisis-management.htm
Making DiDRR a Reality A Three Step Approach to Empowering People with Disabi...Global Risk Forum GRFDavos
6th International Disaster and Risk Conference IDRC 2016 Integrative Risk Management - Towards Resilient Cities. 28 August - 01 September 2016 in Davos, Switzerland
6th International Disaster and Risk Conference IDRC 2016 Integrative Risk Management - Towards Resilient Cities. 28 August - 01 September 2016 in Davos, Switzerland
ENGELBACH-Indicators to compare simulated crisis management strategies-ID1065...Global Risk Forum GRFDavos
5th International Disaster and Risk Conference IDRC 2014 Integrative Risk Management - The role of science, technology & practice 24-28 August 2014 in Davos, Switzerland
5th International Disaster and Risk Conference IDRC 2014 Integrative Risk Management - The role of science, technology & practice 24-28 August 2014 in Davos, Switzerland
HADIDIAN MOGHADAM-Aviation industry and its actions on crisis management proc...Global Risk Forum GRFDavos
5th International Disaster and Risk Conference IDRC 2014 Integrative Risk Management - The role of science, technology & practice 24-28 August 2014 in Davos, Switzerland
6th International Disaster and Risk Conference IDRC 2016 Integrative Risk Management - Towards Resilient Cities. 28 August - 01 September 2016 in Davos, Switzerland
How can governments adapt to rapidly changing social and economic conditions while maintaining the ability to deal with traditional crises? For more information see www.oecd.org/gov/risk/crisis-management.htm
Panel III: "Appropriateness of Resiliency as a National Strategy"
Stefan Brem, Head of Risk Analysis and Research Coordination, Swiss Federal Agency for Civil Protection, Berne, Switzerland
5th International Disaster and Risk Conference IDRC 2014 Integrative Risk Management - The role of science, technology & practice 24-28 August 2014 in Davos, Switzerland
OECD Strategic Crisis Management Workshop, presentation by Dr. Miriam HARITZOECD Governance
This presentation by Dr. Miriam Haritz, Federal Office of Civil Protection and Disaster Assistance, Germany, was made at the 2014 OECD/Swiss Federal Chancellery Strategic Crisis Management Workshop (12-13 June, Geneva).
5th International Disaster and Risk Conference IDRC 2014 Integrative Risk Management - The role of science, technology & practice 24-28 August 2014 in Davos, Switzerland
5th International Disaster and Risk Conference IDRC 2014 Integrative Risk Management - The role of science, technology & practice 24-28 August 2014 in Davos, Switzerland
5th International Disaster and Risk Conference IDRC 2014 Integrative Risk Management - The role of science, technology & practice 24-28 August 2014 in Davos, Switzerland
6th International Disaster and Risk Conference IDRC 2016 Integrative Risk Management - Towards Resilient Cities. 28 August - 01 September 2016 in Davos, Switzerland
Effective Whole Community Digital Communications PlanningCarol Spencer
This presentation describes the elements of an effective communications plan. Topics include determining demographics, channel creation, interfacing with government agencies and public sector stakeholders, policy development, embracing the whole community approach (including second responders, local actors), marketing strategies and more. Practical information supplements speaker experiences as government and citizen volunteer communicators during Hurricane Irene, Superstorm Sandy, the Joplin (MO) Tornado and other emergencies. This was presented at the 2016 World Conference on Disaster Management in Toronto CA, June 7 - 8, 2016.
The UNDP is providing travel scholarships for up to 25 people for our upcoming Climate Action Hackathon. This is a huge opportunity! Apply today. https://lnkd.in/eFCaq4q
Big Ideas, Visionaries, Amateur Forecasters and Computer Developers Welcome at UNDP Climate Information for a Resilient Africa Event
What’s It All About
Innovation, out-of-the-box-thinking, big ideas, and smart applications of technology have the potential to significantly impact the way weather information is shared across Africa. And in a world where information is power – and climate change is producing more severe storms and temperature fluctuations that affect vulnerable African communities – access to accurate and timely weather forecasts can work toward reducing poverty, empowering rural communities and saving lives.
With the goal of creating an innovation-driven crowd-sourced space for big thinkers and techno-visionaries to come together, the UNDP’s Programme on Climate Information for Resilient Development in Africa (CIRDA) is inviting developers, mobile application gurus, students and developers to this three-day hackathon and innovations incubator.
The Climate Action Hackathon will run in parallel with a multinational UNDP workshop addressing “The Last Mile: Saving lives, improving livelihoods and increasing resiliency with tailored weather information services for a changing climate.”
Participants will have access to leaders in meteorology, technology, sustainable development and communications. They will work individually or in teams to create mobile applications, technology solutions or data-crunching systems that address Africa’s persistent challenges in adapting to climate change, and sharing early warnings and accurate climate information across the continent.
The Climate Action Hackathon Challenge
• Create prototype mobile and information-system-based applications and technological solutions to share actionable weather and climate information with a variety of stakeholders, sectors and end-users.
• Connect technology with people to bridge the last mile.
• Build scalable systems that react to more frequent storms, increase in lightning, erratic weather patterns and long-term climate change.
• Create technological solutions that are built for Africa and solve local challenges.
• Design and develop next-generation applications to improve on existing systems and methodologies to use climate information and reach end users.
• Leverage existing information, networks and human capacity to seed innovation.
• Communicate existing climate information in an innovative and easy-to-understand manner to catalyze action, improve productivity, save lives and empower end-users.
Draft input into the FEMA Situational Awareness workgroup who is supporting the National Level Exercise (NLE) 2011. More information on this workgroup visit http://wiki.crisiscommons.org/wiki/Situational_Workgroup
Putting the community into Total Flood Warning SystemsNeil Dufty
Presentation to the 2018 Floodplain Management Australia National Conference held on the Gold Coast, Australia.
Abstract:
The lead guiding document for the development of the Total Flood Warning System (TFWS) in Australia is ‘Manual 21 – Flood Warning’ (Attorney-General’s Department, 2009). According to Manual 21, the TFWS consists of six components: Prediction; Interpretation; Message Construction; Communication; Response; and, Review.
In a review of these TFWS components in relation to the findings of previous social research and government inquiries into flood warning in Australia, Molino et al. (2011) identified a further six components of a TFWS: Understanding the Flood Risk; Emergency Management Planning; Community Flood Education; Data Collection; Community Participation in the TFWS; and, Integration of the TFWS Components.
The twelve components have since been tested in the assessment of existing warning systems and the development of TFWSs for several communities across Australia.
This paper provides a summary of the findings from these projects with a particular emphasis on the successes and challenges involving the more community-related TFWS components such as Understanding the Flood Risk, Community Flood Education and Community Participation. For example, the TFWS assessments found that:
• Up to 20% of people living in floodplains were unaware of their flood risk
• Community flood education tended to rely on the provision of information
• There was little community participation in flood warning systems.
The findings demonstrated the need to engage with communities about all twelve TFWS components and this paper concludes by explaining how this could be best done using tailored techniques.
The overall objective of FLOOD-serv is to provide a pro-active and personalized citizen-centric public service application that will encourage citizens’ involvement and will the involvement of the citizen and will harness the collaborative power of ICT networks (networks of people, knowledge and sensors) to raise awareness on flood risks and enable collective risk mitigation solutions and response actions.
How to Better Engage the Communites and Local Governments in DisastersBBGgov
The Broadcasting Board of Governors and Voice of America, in partnership with the Aid and Development Forum, held a pre-conference training on media response during disasters. Topics included:
Improving the interaction between media and response teams: how to communicate and develop relationships with humanitarian agencies and address challenges that humanitarian groups face when collaborating with media during a disaster.
Effective communication and new trends: applying social media in disaster relief, how to make the most of new technologies and social networks
How to collaborate with the private sector: using case studies, the session will focus on utilizing partnerships with the private sector companies to rebuild local communities
How to better engage communities and local governments: managing partnerships during a disaster
OMRADES is creating an open‐source, community resilience platform, designed by communities, for communities, to help them reconnect, respond to, and recover from crisis situations. This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 687847 This material reflects only the authors view and the European Commission is not responsible for any use that may be made of the information it contains
6th International Disaster and Risk Conference IDRC 2016 Integrative Risk Management - Towards Resilient Cities. 28 August - 01 September 2016 in Davos, Switzerland
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6th International Disaster and Risk Conference IDRC 2016 Integrative Risk Management - Towards Resilient Cities. 28 August - 01 September 2016 in Davos, Switzerland
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6th International Disaster and Risk Conference IDRC 2016 Integrative Risk Management - Towards Resilient Cities. 28 August - 01 September 2016 in Davos, Switzerland
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6th International Disaster and Risk Conference IDRC 2016 Integrative Risk Management - Towards Resilient Cities. 28 August - 01 September 2016 in Davos, Switzerland
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6th International Disaster and Risk Conference IDRC 2016 Integrative Risk Management - Towards Resilient Cities. 28 August - 01 September 2016 in Davos, Switzerland
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SPEAK Social media and crisis communication during cascading disasters, Elisa SERAFINELLI
1. SPEAK: Crisis
communication during
cascading disasters
Dr. Elisa Serafinelli and Dr. Paul Reilly
University of Sheffield
6th International Disaster and Risk Conference
Davos, Switzerland
31 August 2016
2. Project Overview
• EC FP7 funded project designed to improve our understanding of the cascading
effects in crisis situations and to reduce the consequences of escalating
incidents in complex environments;
• Sheffield team identifies best practices for communication between key agencies
and the public during cascading disasters;
• Review of literature on crisis and risk communication and lessons learnt from
three large scale emergencies (Project X Haren, Pukkelpop festival disaster, and
floods in SW England);
• Critical thematic analysis of 41 semi-structured interviews with key stakeholders
(e.g. police, fire and rescue service personnel).
3. Seeger (2006): characteristics of crisis communication
include:
• Honesty, candour and openness: public agencies should be open about risks in
order to encourage the public to share responsibility for their management;
• Communicate with compassion, concern and empathy: this will enhance the
perceived credibility of the message and sender;
• Accept uncertainty and ambiguity: acknowledging the fluidity and uncertainty of the
situation will help build trust with public;
• Messages of self-sufficiency: giving people advice on how to minimise harm will
help them feel more in control during uncertain situations.
4. SPEAK guidelines for effective crisis communication during
cascading disasters
• Study the information-seeking behaviours of your audience before deciding upon which
communication platforms to use during crisis situations;
• Prepare for the loss of critical infrastructure during such incidents by employing a
communication mix that includes both traditional and digital media;
• Engage key stakeholders e.g. civil society organisations in order to ensure that the
information shared with the general public is both accurate and consistent;
• Always consider the ethical implications of using crowdsourced information obtained
from social media sites; and
• Knowledge gained from previous incidents should be used to inform future
communication strategies.
5. Study the information-seeking behaviours of your
audience before deciding upon which communication
platforms to use during crises
• Collect and analyse data on the local, regional and
national communications infrastructure;
• Identify the communication channels your target
audience are able to access;
• Identify the traditional and social media platforms
that your target audience uses on a regular basis;
• Review the available communications infrastructure
and the information-seeking behaviours of your
audience on an annual basis in order to inform
future communication strategies. Photo by migdus/CC BY-NC-SA 2.0
6. Prepare for the loss of critical infrastructure during
incidents by employing a communication mix (traditional
and digital)
• Study the vulnerabilities of communications
infrastructure in areas likely to be affected by
man-made and natural disasters;
• Identify those communication channels that are
likely to be particularly resilient during disasters
e.g. radio;
• Use a combination of both social and traditional
media in order to reach as many local residents
as possible;
• Low-tech communication channels e.g.
loudspeakers should still have an important role
to play in the communication mix.
Photo by Sergio Bacioiu /CC BY-NC 2.0
7. Engage key stakeholders in order to ensure that information
shared with the public is consistent
• Be aware of the emergency management
structure in your respective region;
• Build good relationships with professional
journalists and other key stakeholders in
order to ensure message consistency;
• Use social media to crowdsource crisis
information and to empower local
communities to share responsibility for its
dissemination to the general public;
• Consider the use of digital volunteers to
analyse social media data during large-
scale incidents.
8. Always consider ethical implications of crowdsourcing
information via social media
• Anonymise, aggregate and validate data supplied by the public before sharing;
• Remind the public that they need to ensure their safety when recording incidents;
• Consider what data you need from members of the public and whether the potential
benefits from having it outweigh the potential costs involved in collecting it;
• Only collect as much data as is needed for operational reasons e.g. to establish
situational awareness;
• Ensure that your use and storage of social media data complies with the relevant
national regulations on data protection and EU privacy laws;
• Inform members of the public about how such data will be used (and stored).
9. Knowledge gained from previous incidents should be used
to inform future communication strategies
• All stakeholders should practice reflection
(what went wrong and what went well);
• Assess communication flows during incidents
from multiple perspectives (e.g. from
emergency services and members of the
public);
• Consider what metrics (e.g. social media
data) should be used to evaluate the reach of
official emergency messages;
• Consider organising a hackathon or an official
enquiry to identify key lessons from incidents.
Photo by Andrew Eland /CC BY-SA 2.0
10. Conclusion
• Emergency managers should assess the information needs and behaviours of the
public at all stages of the disaster in order to maximise the impact of messages
sent by their agencies.
• A strategic communication mix of social media, traditional media and face-to-face
meetings should ideally be employed at all stages of disasters.
• Social media helps these organisations build situational awareness through the
crowdsourcing of crisis information, as well as pushing information that offers
advice and reassurance to those affected by such incidents.
• Key agencies should collaborate in order to ensure that messages are clear,
consistent and accurate.
• Evaluation and reflection should be critical components of crisis communication
practices at both the individual and organisational levels.