Demonstrate the implications of new technologies through workshops to the students. Assessing infrastructure to identify opportunities for improvement in future IT Industry Designing a customized plan to address global organization’s specific needs. Implementing market-leading solutions that help students to grow and thrive Managing the complete functionality of the entire engagement throughout from workshop till admission.

1. ABDUL BASIT SHAH ae.linkedin.com/in/abdulbasitshah
abshahs@yahoo.com | abshshs@gmail.com
Apt. 402,Bldg. 106 - Discovery Gardens,Dubai,UAE (C) +971 55 871 6480
CAREER OVERVIEW
Certified IT Sales professional specializing in leading high-performing and multi-disciplinary teams from product launches
through successful deliveries to end-user. Accustom to managing multiple projects and priorities in fast-paced environments.
As well as detail-oriented talented latest IT tools who excels at leading product strategy and business development using in-
depth knowledge of market trends. Establishes clear objectives for team members and enforces deadlines to keep projects on
track.
SKILLS
 Information and Technology Solutions
 Professional Sales & Client Service
 IT/Web-Based Media Support
 Customer Service quality Goals
 Product Management and Support
 System Analysis and Implementations
 System Hardware & Requirements Analysis
 Technology Needs Assessment
 Troubleshooting proficiency
 Business Management through ERP
 Quality Management Systems Auditing
 Client Relationship Management
 Business Impact Analysis
 Business Continuity Planning
 Strong Communication Skills
 Technical Documentation
 Customer Services & Support Expert
 Report Design
ACCOMPLISHMENTS
Gold medalist awarded from ACER Company for Acer best Sales and Support
ACER Certified Sales Professional (ACSP) for
Successful IT Sales Professional having outstanding Technical skills as well as excellent interpersonal skills for dealing with clients.
 Providing and Handling Successfully
Marketing, Sales and Support for Financial
Institutions with different products and
different brands according to their project
needs.
 Providing On-line Banking facility to the
Financial Institutions.
 Implementing SWIFT (Society for world-
wide Inter-Bank foreign transaction) system
for local Bank through leased line.
 Managing and Implementing Cluster of
Networking on Windows® NT 4.0 to
different Companies.
EDUCATIONAL QUALIFICATION
MBA in INTERNATIONALBUSINESS from UWIC (University Of Wales, Cardiff) United Kingdom
ACCP (APTECH Computer Certified Professional) from APTECH Computer Education
M.Sc. in Economics from University of Karachi
DCS Diploma in Computer Science from Computer Data Systems (NCC) UK
PROFESSIONAL EXPERIENCE
IT Consultant 09/2012 to Current
Embassy Office – Abu Dhabi, UAE
 Providing strategic guidance to companies with regard to technology,IT infrastructures and enabling major business
processes through enhancements to their business.
 Providing guidance during selection and procurement as well as providing highly expert technical as sistance,and
responsible for user training and feedback.
 Assisting in planning and implementing image enhancement initiatives for the companies as well as the associated
Institutions.
Analyzing the use of appropriate technology in expanding banking
(financial) sectors is one of the key focus areas of my targeted projects.
The banks are using Information Technology (IT) not only to improve
their own internal processes but also to increase facilities and services
to their customers. Therefore efficient use of technology has facilitated
accurate and timely management of the increased transaction volume
of banks that comes with a larger customer database.
Roughly 3,464 systems delivered to HBL, 2,320 to UBL, 1,224 to
MCB and 1,007 to NBP i.e. responsible for averagely
$50,000/month revenue generates for the company.

2.  Advising companies how to use Information Technology in order to meet their business objectives orovercome problems.
 Providing completely support to improve the structure and efficiency of IT systems for various organizations.
 Periodically review Embassy’s outreach initiatives for accuracy, consistency and any readjustment according to the current
IT programs / initiatives.
 IT infra-structure deemed necessary by the Front office.
 Identify investment opportunities, threats and challenges to accurately forecast the company budget.
Customer Relation Manager (IT Department) 04/2009 to 06/2012
Currys (PC World) – London, UK
 Ensure outstanding customersatisfaction by maintaining strong working relationships .
 Guiding and lead team members to deliver products/services that meet or exceed the customer requirements .
 Handling client issues throughout the implementation life cycle in a timely and accurate fashion.
 Managing and train resources to ensure quality and consistency ofservice to customers .
 Schedule and conduct status meetings with appropriate development resources and customers.
 Assisting sales team in business acquisitions,planning, retention and management.
 Maintaining complete and accurate customer correspondence data.
 Assisting in making major business decisions.
 Developing and update client/customer related reports.
 Managing client relationships to build a reputation for excellent service and generate repeat business .
 Negotiating and managing agreements through business contract process.
 Creating online videos,training guides FAQs, etc. to benefit all customers.
 Identifying and developing problem solving methodologies to resolve customer issues.
 Offering exceptional customer service to differentiate and promote the company brand.
 Building customer confidence by actively listening to their concerns and giving appropriate feedback.
 Keeping current as well as future market and product trends to effectively answer customer questions .
 Communicating information to customers about product quality, value and style.
 Balancing the needs of multiple customers simultaneously in a fast-paced retail environment.
 Offering direction and giving constructive feedback to motivate team members.
 Directing strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales .
 Informing customers about all product lines and services offered by the company.
 Maintained up-to-date knowledge of product and service changes.
 Managing work flow to exceed quality service goals.
 Developing highly empathetic client relationships and earned a reputation for exceeding service standard goals.
 Maintained accurate records of past due customer account activity.
 Devised and published metrics to measure the organization's success in delivering world class customer service.
 Effective liaison between customers and internal departments.
 Updated customer orders from start to finish in an accurate and timely manner.
Marketing Manager (IT Department) 07/2001 to 01/2009
Shahs Computer (Acer Franchise) – Karachi, Pakistan
 Analyzing IT requirements within companies and giving independent and objective advice on the use of IT.
 Developing agreed solutions and implementing new systems.
 Meeting with clients to determine requirements.
 Working with clients to define the scope of a project.
 Planning timescales and the resources needed.
 Clarifying a client's systemspecifications, understanding their work practices and the nature of their business.
 Liaising with staff at all levels of a client organization.
 Defining software, hardware and network requirements.
 Presenting solutions in written or oral reports.
 Helping clients with change-management activities.
 Purchasing systems where appropriate.
 Designing, testing,installing and monitoring new systems.
 Preparing documentation and presenting progress reports to customers.
 Organizing training for users and other consultants.
 Identifying potential clients and building and maintaining contacts.

3.  Engage with clients to understand technical and functional requirements required to deliver business benefit of solutions
provide deep technical understanding to the client solutions and applications within client environments to support the
selection of the best solution.
 Leverage knowledge to build highly credible relationships with each client and provides support in impro ving and
executing each client sales plan, and acts to support a client-specific consultative sales process.
 Researches country and industry technology trends to assist in identifying client-specific needs and opportunities.
 Engages in collaborative discussion with sales, professionalservices, and product management to stimulate innovative
product use and development.
 Act in coordination across one or multiple client teams to ensure that delivery resources and virtual teams supporting
specific engagements are acting with the clients best interests at heart.
 Be part of a Sales Team that develops, delivers and executes successfulsales strategies .
 Managing and contributing to strategic client proposals in the C&R (Collection and Recoveries) and Customer
Management domain.
 Acting as a client advocate with an IT or technology perspective in internal process and planning exercises .
 Being involved in Sales and Support, maintaining contact with client / organizations.
 Initiating market research studies and analyzed findings.
 Applying sales forecasting techniques and strategic planning to verify sales and profitability of products,lines and
services.
 Analyzing business developments and monitored market trends.
 Working with the communications team to drive internal promotion of company programs, initiatives, guiding principles
and mission.
 Coordinating and participating in promotional activities and trade shows.
 Analyzing third-party data and investigated new growth opportunities.
 Collaborating with developers,advertisers and production managers to market products and services .
 Cultivating effective partnerships with engineering, marketing, sales and customer support staff.
 Communicating marketing teams' plans and accomplishments to verify alignment with senior management objectives.
 Traveling nationally to meet with clients and deliver clear company messages.
 Directing product development using in-depth knowledge of vendor landscape and industry insight.
 Developing and implemented campaigns for email, online advertising, search engines and direct mail.
 Defining and tracking campaign effectiveness and adjusted strategies accordingly.
Project Manager (IT Department) 11/1997 to 06/2001
Electro Sales & Services – Karachi, Pakistan
 During this tenure of my work I remained involved in Marketing as well as Project handling and Designing. I was also
busy in meetings with high Professionals and Executives. I was also directly involved in making feasibility report on huge
projects. I was also responsible for making deliveries and payments on time.
 Boosted company revenue by more than 50% by Project Designing for Financial Institutions.
 Spearheaded SWIFT, resulting in successfully launched.
 Directed all phases ofOnline Banking projects, from Head office to Branches all over Pakistan.
 Developed 46 executive presentations and reports to facilitate project evaluation and process improvement.
 Directed planning, budgeting,vendorselection and quality assurance efforts.
 Supervised the work of 9 team members, offering constructive feedback on their work performance.
 Defined clear targets and objectives and communicated them to otherteam members.
 Monitored timelines and flagged potential issues to be addressed.
 Coordinated design meetings and decisions across internal departments and teams.
 Reviewed sales,customer concerns and new opportunities to drive business strategy at weekly planning sessions.
 Implemented a set of comprehensive tracking processes to monitor Online Banking facilities performance.
 Directed quality assurance efforts to maximize outcome and minimize time frame.
 Assessed vendorproducts and maintained positive vendorrelations.
Marketing Executive (IT Department) 05/1997 to 10/1997
Electro Sales & Services – Karachi, Pakistan
 During my first ever professionaljob I was involved in direct Sales and Support to the customer as well as approaching to
new client. I was also responsible for making deliveries on time and keeping full record of the customer/client. I was also
partially involved in diagnosis and trouble shooting.
 Entered and assigned new leads using CRM tools.
 Cultivated and managed relationships with key clients, vendors and community partners.

4.  Proofed and approved production and printing drafts of promotional materials.
 Targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy.
PERSONAL INFORMATION
Father's name Abdul Sattar Shah
Marital Status Married
National ID Card No. Pakistan 42101-1835147-5
Emirates ID No. UAE 784-1970-0313130-3
National Insurance No. United Kingdom SK693150C
Driving License International Driving License
DECLARATION
I hereby declare that all the above information provided in this document is true to my knowledge and genuine certificates a s
well as Degrees can be provided at any time.