Sushmita Saxena has over 5 years of experience in benefits and payroll management, mortgage banking, financial services, and order processing. She is currently a Benefits Operations Administrator at AON Pvt. Ltd., where she manages client relationships, operations, quality audits, and process improvements. Previously, she held roles processing orders for Honeywell and Scholastic, and worked in consumer mortgage operations at BA Continuum India Pvt. Ltd. She has a Bachelor's degree in Commerce from Kanpur University and is proficient in Windows OS, computerized operations, and overseas mortgage services.

1. CURRICULUM VITAE
Sushmita Saxena
[A]: 1142,
Sec 31, Housing Board Colony [C]: +91-9999291696
Gurgaon-122001 [E]: diligent.sushmita@gmail.com
Career objective:
Diligently deliver the desired.
Professional Summary:
Career spanning 5 yrs. with knowledge of benefits and payroll management / mortgage
banking / financial services, publications order processing & SAP back-end order
processing for automation industry working currently as an Benefit Operations
Administrator (BOA) with AON Pvt. Ltd. from 22nd
Jan 2015
Highlights
- Emphasized the quality of services.
- Adhere to latest training and support standards and procedures.
- Assist new hires such that they are productive on the floor in the shortest possible time
frame while acting as a mentor to the new joinees.
- Preparing Day end reports report.
- Worked with stringent code of ethics including night shift & no access to cell phone.
- Maintain a current and accurate knowledge
- Keep abreast of competitor activity and recommend any necessary tactical action
- Provide time-phased, qualified reports on achievement and activities
- Plan diary to make effective use of working day
Reverse chronologically ordered organization centric experience:
Start Date: 22 Jan’15 to till date
Company name: AON Pvt. Ltd. Gurgaon
Position Title: BOA
Country: India
Job Profile: A couple of years experience as a BOA. Understanding the backend
business in the US. Work involved:
 Client Management, Operations Management, Escalation Management, Quality
Audit, Process Implementation, Process Improvement
 Conduct day end audit reports & update errors for ensuring quality
 Adhering to AON operating system & processes
 Continual improvement thru error checking & updating to latest standards
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2. Start Date: 17 Feb’14 to 14 Aug’14.
Company name: Honeywell India Pvt. Ltd. Gurgaon
Position Title: Sr. Associate Member (with team of 18 leaded by a team leader)
Country: India
Job Profile: A year experience as a SAP order processing operation as a senior
associate. Understanding the backend business in the Canada. Work involved:
 SAP Order processing for Environmental and Combustion Controls (ECC)
 Conduct day end audit reports & update errors for ensuring quality
 Adhering to Honeywell operating system & processes
 Continual improvement thru error checking & updating to latest standards
Start Date: 17, Dec'12 to 08, Nov'13.
Company name: Scholastic India Pvt. Ltd., Gurgaon
Position Title: Client Support Executive (with team of 15 leaded by a team leader)
Country: India
Job Profile: A year approx. experience as a Client Support Executive, Work
involved:
 Professionally and effectively employs sales skills to achieve targeted sales
 Increase the level of sales and business mix direct from individual clients and via
third party bookers/agencies
 Maintain an accurate and current database
 Identify and develop sources of potential clients
 Effectively communicate with clients to gain commitment to purchase and
products Effectively communicate with clients via telephone, face-to-face and
written Communication
 Overcome client resistance/objections to products
 Advise Sales and Marketing Director and Managing Directors of client feedback/
comments relating to product content and pricing as well as companies
performance Enquiry Handling
 Maintain an effective tracking system for enquiries to confirmation or release
stage "s- Achieve sales activities within specified time scales as directed by
Group Sales and Marketing Director
 Targeted tele-sales campaigns to achieve sales
 Effectively communicate with Key Clients via telephone, face-to-face and written
communication to identify full potential for, and to gain maximum commitment to
purchase products
 Client Entertaining & Promotional Events
 Represent on/irk professional bodies & associations in order to maximize
benefits of membership
Start Date: 19, Jun’11 to 18, Oct’12.
Company name: BA Continuum India Pvt. Ltd. (BACI), Gurgaon
Position Title: Associate Member (with team of 8 leaded by a team leader)
Country: India
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3. Job Profile: 1.5year experience as a banking associate worked with the Consumer Real
Estate operations, a consumer mortgage process- Understanding the Mortgage
business in the US. Work involved:
 Reporting and Development (R&D) - Work with onshore LOB business partners
and delivering reporting and analytics requirements/process in order to
seamlessly convert data into actionable metrics that will help the business
perform day to day operations
 Extract data and analyze it to identify duplicate data or data requiring re-
mapping, compile list of suggested fixes, communicate fixes, obtain approval
process fixes. Process ad hoc data loads from Business Units
 Developing standard set of reports at required frequency to distribute via e-mail
or common site (Share point)
 Monitor internal audit actions coming due and prompt BU contact to follow
 Support Mortgage Services, High-end banking transaction processing in a wide
spectrum ranging from Trade Finance, Treasury Management, Cards
Management, Corporate Investment Banking, and Equity Research across US,
Europe and Asia Pacific.
 Understand Service Level Agreements of clients and ensure guidelines are met
Educational Qualification:
B.Com graduate from Kanpur University.
Computer Literacy:
 Conversant with overseas Mortgage Services.
 Well versed in internet operation.
 Well versed to work in Windows OS.
 Done 6 months certified diploma course in computerized operations.
Personal skills:
Strength:
 Excellent customer service skills.
 Excellent interpersonal and communication skills.
 Enjoy rapport building and customer interaction.
 Target driven and self-motivated.
 Strong persuasive skills.
 Ability to deal with people, & better at grasping emerging technologies.
 Work effectively in a team-environment or as an individual.
Goal:
 Become an asset of a company.
 Deliver better & satisfactory quality to customers.
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4. Personal Profile:
Name : Ms. Sushmita Saxena
Father’s name : Mr. Sunil Saxenaå
Mother’s name : Mrs. Shikha Saxena
Permanent Address : C-5255, Sec-13, Rajajipuram,
Lucknow-226017.
Nationality : Indian
Date of birth : 21-09-1989.
Hobbies : Net surfing, listening to music.
Languages known : Hindi, English & Bengali (only verbal).
Place: NCR Sushmita Saxena
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