1. SOUMYA RANJAN BEHERA
Bangalore, India
soumyaranjanbehera1986@gmail.com
+91 9437240343
soumyabehera85
JOB OBJECTIVE
My goal is to secure a dynamic, challenging opportunity that contributes to the outstanding success of the business via my skill
set and IT knowledge. A proven Inside Sales professional who has a positive attitude and the ability to excel under pressure.
Maxine is always at the centre of a company’s expansion and growth and is someone who prides himself on achieving
exceptional results.
PROFILE SUMMARY
• B.Tech. (Information Technology) with 3.2 Years of experience in Technical Support in IT sector
• Skilled in executing IT projects involving requirement analysis, scheduling, tracking, system study, designing, coding,
testing, de-bugging, documentation and troubleshooting
• Adept in managing stakeholders with the accountability of informing them on future scenario, maintaining key relations
with clients by acquiring feedback on critical issues and taking suitable actions to ensure positive experience
• Well versed with HTML, Repairing Tablets & Oracle DBA
• An innovative, loyal & creative professional with strong communication, interpersonal & negotiation skills
• Expert at finding new sale opportunities.
• Generates sales of new products while maintaining current deals.
CORE COMPETENCIES
• Steering the successful rollout of projects with accountability of defining scope, setting timelines, analysing
requirements, prioritising tasks, identifying dependencies and evaluating risks & issues as per pre-set budgets
• Looking after desktop / tablet faults, accordingly conducting root-cause analysis and suggesting technical / repair
solutions for overcoming the same
• Addressing queries of clients regarding IT applications for troubleshooting problems related to performance tuning &
application conflicts; providing technical support for various issues by keeping a close track on recent developments
• Serving as hotline escalation point of contact 24*7; managing resources in both deployment & support areas and
driving change orders, rollback & error logs for monthly change analysis
• Self-motivated, highly energetic, have excellent organizational skills and follow-up skills
• Strong analytical approach and sound technical skills, ability to work with impressive and well-defined specifications; interest
to know new technologies of my interests
• Experience in a leadership role.
• Keeping up to date with the developments of new technologies.
• Persistent but ethical approach towards winning new clients.
ORGANISATIONAL EXPERIENCE
Mar’12 till May’15 HCL Infosystem MEA, Dubai, UAE as Technical Support
-Customer Support Engineer
Role:
• Served as Desktop Support Engineer & Tablet Repair Engineer (L1 & L2)
• Handled the authorized service partners across all the countries where the ASP’s for HCL Tablets are available for repair and
managing the team; checking the logistics for selection of IT software, tracking that TAT does not exceed and providing
technical resolution for any problem
• Played a key role in making surety of the spare availability and delivery on time and checking for the spares stock on hand
report and providing the buffer spares forecasting the failure rate based on sales figure & repair volume
Highlights:
• Streamlined the repair process by forecasting the failure rates and providing the buffer spares, so that the TAT (Turnaround
Time) does not exceed more than 3 days, now ASP’s TAT is not more than 3 days

2. Jan’16 till May’16 Proficio-Business Solution Bangalore, India as Inside Sales Representative
Role:
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understand customer needs and requirements
• Route qualified opportunities to the appropriate sales executives for further development and closure and achieve
quarterly quotas
• Research accounts, identify key players and generate interest
• Maintain and expand your database of prospects within your assigned territory
• Team with channel partners to build pipeline and close deals
TRAINING
• Dynamics AX 2012 Functional Finance, Hyderabad, Telangana in 2015
• Oracle DBA, Hyderabad, Telangana in 2015 from Kelly Institute of Technology
IT SKILLS
Languages: C, C#, SQL
Tools: Visual Studio 4.0 & Adobe Dreamweaver
Operating Systems: Windows 7 & XP
Modules: HTML & Tridion Content Creation
Database/DBMS: Oracle 11G DBA
Database Administration: Database architecture, Administration, Backup & Recovery, Cloning, Installation, creation,
configuration.
KEY SKILLS
o Good analytical and planning skills
o Strong verbal and personal communication skills
o Good decision making skills
o Self-motivated and initiator
o Ability to work under pressure
o Good presentation skills
EDUCATION
2011 B.Tech. (Information Technology) from Biju Patnaik University of
Technology, Orissa with CGPA 6.06/10
PERSONAL DETAILS
Date of Birth: 17th
January 1986
Languages Known: English, Hindi and Oriya
Skype Name soumyabehera85
DECLARATION
I hereby declare that the facts given in this resume are true, complete and correct to the best of my knowledge.
Place: Soumya Ranjan Behera
Date:
Yours faithfully