Sumit Bhutani is a dedicated customer service professional with over 10 years of experience in customer service and account management roles. He is currently working as a Business Manager at HT Computers in New Delhi, where he is responsible for negotiating prices and terms, responding to customer issues, and managing a portfolio of 8 accounts totaling 7 Cr in sales. Previously, he worked at Bosch Limited as an Assistant Manager, where he resolved customer inquiries, met call guidelines, upsold additional services, and established a local repair center.

1. SUMIT BHUTANI
NEW DELHI • CONTACT: +91 9958609556 • SUMIT.BHUTANI2@GMAIL.COM
Dedicated Customer Service Professional motivated to maintain customer satisfaction and contribute to
company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and
driven with strong time management and prioritization abilities.
HT Computers •••• New Delhi •••• Nov 2015 - Present
BUSINESS MANAGER
Negotiated prices, terms of sales and service agreements
Responding to all customer escalations thoroughly and professionally
Document all customer inquiries and comments thoroughly and quickly
Processed advance and credit orders rapidly and accurately
Researched clients' business issues and goals to offer appropriate solutions
Developed comparison tables of products and services by researching product pricing, ratings and performance
Managing a portfolio of 8 accounts totaling 7 Cr in sales
KEY ACCOMPLISHMENT
Created new revenue streams by cultivating successful partnerships worth more than INR 3 Cr
Set up and maintained account management and reporting tools and processes
Bosch limited •••• New Delhi •••• Sep 2009 – Oct 2015
ASSISTANT MANAGER
Investigated and resolved customer inquiries and complaints in an empathetic manner using variety of
diagnostic tools
Met all customer call guidelines including service levels, handle time and productivity
Followed up with clients to ensure optimal customer satisfaction
Upsold services like hotline support and warranty extension to increase business revenue
Cross-trained and backed up other customer service members
Facilitated inter-departmental communication to effectively provide customer support
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
Maintained up-to-date knowledge of product and service changes
Established local repair center for various OE diagnostic products. Example GM, Suzuki, JLR etc.
KEY SKILLS
Strong client relations Process improvement Specialist
Adherence to high customer service standards Inventory Control
Customer focused Negotiation Expert
Exceptional interpersonal communication Microsoft Office
Excellent time management skills SAP and ERP Knowledge
Effective problem solver Microsoft certified system expert
WORK EXPERIENCE

2. KEY ACCOMPLISHMENT
Achieved high growth in service revenue in 2014 and 2015 by developing comprehensive sales plan
Probation period shortened by 3 months by Bosch Management in view of my performance
Contributed to cost reduction of repair center by establishing repair hub in India
Resolved more than 90% customer complaints within 48 hour
MBA (Sales and Marketing) 2010
DAV INSTITUTE OF MANAGEMENT (MADURAI KAMRAJ UNIVERSITY) | FARIDABAD
B COM 2008
UNIVERSITY OF DELHI | NEW DELHI
HIGHER SECONDARY CERTIFICATE (COMMERCE) 2004
ST. JOHN’S SCHOOL (CBSE) | FARIDABAD
SECONDARY SCHOOL CERTIFICATE 2002
ST. JOHN’S SCHOOL (CBSE) | FARIDABAD
DOB : 02.11.1986
Marital Status : Married
Language : English, Hindi, Punjabi
Residence : Green valley apartments Plot No 18 Sector 22 Dwarka New Delhi
Passport No. : H6638945
Place :
Date :
Sumit Bhutani
EDUCATION
ADDITIONAL INFORMATION