Alta J. Warren has over 20 years of experience in benefits administration, operations management, and human resources. She has a proven track record of implementing and managing comprehensive benefits programs, including health, dental, vision, life, and retirement benefits. She also has expertise in payroll administration, vendor management, facilities management, and training. Currently, she is seeking a new opportunity in benefits administration or operations management.

1. Alta J. Warren
Oak Park, IL
312.296.5737  altajwarren@gmail.com
SUMMARY
Benefits Administrator/Operations Professional Well versed in all aspects of employee benefits,
including Medical/Dental, Vision, Wellness, 401(k), Flexible Spending, COBRA, FMLA/Disability
Leave, and Educational Assistance programs. Creative self-starter with strong business values,
excellent presentation skills, technical abilities, risk management, written communication and follow
through skills. Built relationships with vendors and implemented programs to positively impact
employee satisfaction. Expertise includes:
 Benefits Administration  Payroll Administration
 Training and New Hire Orientations  Vendor and Broker Management
 Open Enrollments  Procurement/Facilities Management
PROFESSIONAL EXPERIENCE
MODEL METRICS, A SALESFORCE COMPANY Chicago Illinois
Consulting firm helping enterprise organizations accelerate the adoption of Cloud Computing
Benefits Administrator/Operations Manager (2005 – 2012)
Researched, analyzed, and implemented employee benefits plans, including Medical, Dental, and Vision,
Life, STD and LTD, Cobra, and FSA, FLMA, wellness activities and 401K plans. Assisted employees with
claim issues and qualifying life event plan changes. Administered payroll, managed facility and procurement
activities in a fast paced and dynamic environment with employee growth.
 Attracted top quality employees, allowing the company to grow from 6 to 175 by researching, analyzing
and establishing the first benefit plan offering with EPO Partner providing competitive fortune 500
benefits offerings.
 Maintained quality benefit options for employees, while keeping cost increases under industry average
by managing carrier and vendor relationships
 Created a well-informed employee population by facilitating educational efforts and annual open
enrollment activities, which resulted in employees’ selection of best benefit options for their personal
and family needs
 Conducted 60+ new hire employee orientations educational seminars on benefit offerings and
company culture
 Researched and implemented a well-balanced 401K plan offering, which included plan separation
from EPO and a secondary move to a top national service provider
 Implemented direct deposit and paperless pay campaigns and administered payroll activities, including
deferral elections, loans, leave, lien and tax deferrals in multi-state environment collaborating with ADP
 Coordinated operations activities with wide ranging duties including procurement, facilities
management, client invoicing and financial reporting and other activities as assigned by CEO
KURTH LAMPE Chicago, Illinois
A Public Relations and Media Consultation Firm
Manager, Marketing and Administration (1997 – 2005)
Managed all office administration, human resource activities and assisted with financial filings.
 Developed and presented grass roots educational presentations around the Medicare Approved
Discount Drug Cards making 25+ presentations to seniors and disabled in wide variety of large and
small venues in the Chicago metropolitan area.
 Executed public relations campaigns, media activities, maintenance and development of client websites,
fundraising projects, policy and message consultation for a wide range of non-profit clients
 Planned and coordinated high profile client events with attendees exceeding 200+
Scheduler and Fundraiser, John Schmidt For Attorney General (2002-2003)
 Reported directly to high-profile candidate in quickly changing situations
 Coordinated candidate schedule and travel with senior staff to determine best time allocation

2. ALTA J. WARREN
OMRON SYSTEMS Schaumburg, Illinois
A Manufacturer of Point of Sale Retail and Restaurant Systems
Manager, Inside Sales Department (1995-1997)
Managed inside sales/customer service team of 6, implemented team dynamic sales and customer
satisfaction programs; responsible for departmental budget and planning.
 Exceeded departmental sales goals by 50%
 Reduced outstanding returns by 50% over a six-month period and managed customer service
activities, new customer recruitment, order processing, shipping and return management
 Administered direct client projects, including billing and maintenance programs along with coordinating
help desk dispatch programs to a dealer channel
Inside Sales Representative (1994 – 1995)
 Achieved 105% of individual sales goals and client relationship goals
ADDITIONAL RELATED EXPERIENCE
FUJITSU/ICL SYSTEMS INC. (formerly Datachecker, Inc.) Schaumburg, Illinois
A Manufacturer of Point of Sale Retail Systems
Project Manager
INFORMATION RESOURCES INC. Chicago, Illinois
A Market Research Company
Manager, Technical Support- Scan Operations
HANNAFORD BROTHERS INC. Portland Maine
A Supermarket Wholesaler/Retailer Company
Customer Service Manager
Point Of Sales Systems Control Specialist
Retail File Maintenance Specialist
EDUCATION
 University of Southern Maine Portland Maine Continuing Education
PROFICIENCIES
 Salesforce.com CRM  ADP Payroll System and Portal
 MS Office 2010, Windows  Adobe Products, Apple Products
 Multiple Benefit Admin Portals  Financial Systems
PROFESSIONAL AFFILIATIONS
Society of Human Resources Managers (SHRM)
Spaulding House in Ogden Jones Condominium Board, Treasurer