Alyssa Montserrat has over 10 years of experience in project management, marketing, sales, and customer service roles. She is currently a Project Manager and Senior Administrative Assistant at Nike, where she manages projects and ensures they are completed on time and on budget. Previously she was a Brand Manager at Henry V where she drove sales through marketing campaigns and social media. She has a Bachelor's degree in Business Administration with a concentration in Marketing.

1. Alyssa Montserrat
(503) 580-9715 • AlyssaMontserrat@aol.com
QUALIFICATIONS: InnovatesBusiness opportunities Builds Relationships Easily
Led Successful Teams Consistent Top Performer
Tenacious Work Ethic Effective Communicator
PROFESSIONAL EXPERIENCE
Nike Inc., Beaverton, OR June 2013-Present
Project Manager/Sr. Administrative Assistant – Brand Design/Marketing
Primary Responsibilities:
 Manages deliverables from a cross-functional team of 12 to ensure quality completion of tasks on
or before project due date
 Manages inventory of digital assets and coordinates placement into appropriate customer-facing
media to maximize impact of presentation and drive sales
 Coordinates and manages outside vendors and agencies; negotiates contracts to ensure project
budget compliance
 Initiates problem solving protocol when adverse events arise to ensure project integrity and
completion within designated timeframe
 Coordinates a full range of meeting, event, and travel arrangements to maximize customer
interaction and create business opportunities
 Utilizes advanced computer skills to create high-quality presentations often within tight timelines
Henry V, Portland, OR January 2012-March 2013
Brand Manager/Brand Ambassador
Primary Responsibilities:
 Drove sales for Tillamook brand as regional representative responsible for 9 state territory
 Created sales content and messaging to promote the Tillamook brand through various media
channels and solicited feedback from targeted focus groups
 Served as the face of the Tillamook brand campaign in TV news features, commercials, and
online digital advertisements
 Leveraged social media to innovate business opportunities, increase product exposure, and drive
sales in local markets
 Sourced, trained, and coordinated local Brand Ambassador street team as needed
 Problem-solved issues on-site for all aspects of tour event responsibilities; transported event
equipment, product, and supplies to tour sites in 9 states

2. Providence Medical Group, Lake Oswego, OR January 2008-August 2011
Patient Relations Representative/ Clinic Charge Reviewer/Trainer
Primary Responsibilities:
 Train Patient Relations Representative employees to manage billing and coding;
 Developed programs, optimized work-flow processes,and improved systems to increase patient
satisfaction
 Resolved customer concerns,inquiries, complaints and billing errors using exceptional problem
solving and negotiating skills
 Increased clinic efficiency through the development and implementation of a LEAN project
Enterprise Rent-A-Car, Beaverton, OR March 2007-January 2008
Management Trainee
Primary Responsibilities:
 Solely managed complete sales portfolio for satellite office; maximized revenue generating
operations to exceed monthly sales goals
 Analyzed business and implemented changes to maximize sales margins per sales contract
 Utilized company resources to broaden marketing campaign and network with local businesses to
increase store traffic and drive sales
 Won Sales Excellence Award; ranked in top 5% Damage Waiver Sales for Q4 2007
 Recognized for excellent customer service at Elite Ceremony highlighting service quality
Kay Jewelers, Eugene, OR July 2003-February 2004
Sales Representative – College Work Experience
Primary Responsibilities:
 Consistent top performer: routinely met or exceeded daily sales quota
 Promoted contests and sales to increase store traffic and drive sales
 Leveraged consultative sales skills to meet customer needs and close on business
EDUCATION University of Oregon, Eugene OR
Charles H. Lundquist College of Business
Bachelor ofScience in Business Administration
Concentration in Marketing, Minor in Economics
SKILLS Proficient in Microsoft Access, Excel, Power Point, Word, Outlook, Adobe Acrobat, Flowcast,
Logician, STAR
INTERESTS University of Oregon Cheerleading Captain (2003-2005), Beauty Vlogger, Makeup Artist
*Professional References available upon request.