1. Mable Y Wright
mkjwright@Gmail.com
_____________________________________________________________________
SUMMARY
Accomplished, MS-educated Data center, IT operations and technical-support manager with
years of experience in project-management, Business Continuity, Physical planning and
problem-solving. Highly proficient, with demonstrated ability to identify and define needs,
formulate solutions, direct and supervise multiple participants, and effectively manage several
priorities simultaneously. Experience and committed to delivering high-quality technical
service and support to multiple IT customers concurrently.
PROFESSIONAL EXPERIENCE
Washington Metropolitan Area Transit Authority, Washington, DC 2002-2009
A tri-jurisdictional government agency authorized by Congress, that operates transit service in
the Washington, D.C. metropolitan area, including the Washington Metro and Metrobus.
Manger of Data Center Operations/Supervisor of Computer Operations
Manage data center design, technology implementation, capacity planning/scaling, and
operations for multiple data centers. Maintain a 24x7 Operations Support Center, staff and
SOP’s, including physical security, system and network monitoring, data backup and media
storage/management.
♦ Generated and implemented projects for the removal of obsolete equipment which
resulted in savings of 200K in maintenance fees.
♦ Negotiated IT maintenance contract that saved the company over 100k annually.
♦ Developed and implemented project plans for the deployment and removal of IBM and
DELL Equipment.
♦ Implemented Data Center Design for the installation of additional PDU, HVAC and
Racks to ensure suitable environment for operation. (Standard look to be easier to
identify equipment types.)
♦ Created and promoted the use of SLA’s (Service Level agreement) with customers
resulting in higher performance in other departments.
♦ Developed an IT Disaster recovery Plan, and led annual offsite DR drills.
♦ Created procedures for, and participated on Change Control Board (CCB).
♦ Led IT transformation team to consolidate similar IT functions.
♦ Mitigated risks by designing Data Center re-location plans for alternate site.
♦ Implemented enterprise management systems ( NAGIOS) that identified degradation of
network equipment prior to complete failure, increasing productivity and moving from
re-active process to a proactive process.
♦ Managed and planned the project for a team of seven engineers which installed eighty
(80) servers for (PID’s) Passenger Information Display.
♦ Successfully managed a staff of thirteen (13) computer operators, production control and
system analysts.

2. M. Wright mkjwright@Gmail.com page 2
Cameron Consulting Group, McLean, Virginia: 1999 – 2002
Project Manager
Managed the installation of HP Open View for the US Department of Census. HP Open View
maximized the availability to network components, reduce the time lost by users as a
result of system down time, reduced user interactions by automatically solving redundant issues.
♦ Directed technical resources to ensure project results conform to quality, time and
budgetary stipulations.
♦ Facilitated working conditions that permit project personnel to implement development
work in the most cost-effective manner.
♦ Maintained appropriate relationship with customers and ensure that the project results
were comprehensible.
♦ Assisted with the Integration of HP OvO with third party software.
♦ Designed customer support programs to include; software installation. Troubleshooting,
user assistance and training.
♦ Initiated procedures to provide 24/7 proactive monitoring.
♦ Developed help desk call center policies procedures and standards.
♦ Ensured that resources were properly allocated to meet clients' expectations and needs
while managing cost and resources according to budget.
♦ Prepared and delivered status and performance reports.
♦ Developed and maintained a comprehensive project management timetable (Microsoft
Project).
♦ Plan, facilitate and/or orchestrate successful communication among all stakeholders
including; internal customer’s team members and management.
EDUCATION / TRAINING
Degree/Certificate Field of Study School Date
Certificate Project management in progress
ABCP Disaster Recovery DRI international 2008
Certificates IT project management Villanova 2006
CTOR Contract USDA/Metro 2005
Master’s Science (MS) Telecommunication mgt UMUC 2001
CIO Chief Information Officer UMUC/GSA 2001
Certificate Electronic Engineer Technical Ed Ctr. 1993
Bachelor of Science (BS) University of Arkansas