This document discusses SoftServe's Soft Skills Office (SSO), which aims to create a soft skills methodology and framework for developing employees' soft skills. The SSO consists of experts in various soft skills who create training content, recommend resources, and evaluate skills. It identifies five core soft competencies (communication, teamwork, business acumen, personal effectiveness, leadership) and maps skill levels from junior to leader. The SSO seeks to standardize soft skills assessment, provide training and development tools, and improve performance management and recruiting through a common soft skills language.

1. Soft Skills Map & Office
at SoftServe
•
• Lesya Bobyk, HR Director
• 05/21/2015

2. If
You can chose only 1 thing
that will improve Your
capability to grow or marketability.
What it will be?
2

3. 3

4. 4
Why it’s important?
Well trained Soft Skills allow individuals to feel comfortable
interacting with each other
 People with effective soft skills are self starters, good time managers
and goal setters who are organized in their work habits.
 They are excellent team players, open communicators, and
make impressive presentations.
 They form relationships based on trust, respect and rapport and
usually problem solve using critical thinking and creativity.
 Due to their understanding of others, they deal well with conflict and
resolve those issues with more win/win outcomes.

5. 5
Soft Skills
Soft skills are personal attributes that describe an individual's
ability to interact with others.
Soft skills, also known as people skills, complement hard skills
which are the occupational requirements.

6. Key Difference Hard and Soft
Competency
6
Hard Soft

7. 7
Soft Skill Office (SSO)
Soft Skills Office - special sub-direction within
HRD/EPM team.
The main function of SSO is creation of soft skills
methodology - soft skills common language, objective
evaluation and systematic development.
Based on the last world’s tendencies and IT business
needs
20+ experts from Delivery including DDs, VP and EVP
Educational programs prepared (LDP, Mentorship Office
etc.)

8. Why We Need SSO?
8
Company
Increase Int+ employee
retention
Increase % Senior +
Vacancies Staffing by
Internal Candidate
Increase % Positive
Interview with Client
Use Training Budget for
target audience
Employee
SoftSkills
Developmental
Program: from
elementary to advance
Education before
evaluation
People like to talk
about them-self

9. 9
Five Core Soft Competency at SoftServe

10. Project Roles
10
Soft Skills
Office
Coordinator
Training
Coordinator
Skill Eхpert
Trainer

11. Skills Expert Role Description
11
1. Framework content creation:
• To creation/review (if necessary) required/expected behavior for PA form
• To recommend literature (books/articles/blogs)
• To review and improve Internal training content.
• To recommend external training sessions and webinars
• To recommend and action items to improve appropriate skill
• To work with mentors and trainers
2. Framework content updating
3. Quarterly/Half-Yearly Meetings

12. 12

13. SoftSkills with Expert Grouping.
Draft Example
13
Competency Soft Skills Expert
Communication
Writing Written communication
Verbal
communication
Presentation Olha Moroz
Meeting Effectiveness Andriy Mykytyuk
Effective Feedback Lev Rudyi
Conference call Nataliya Zahayska
Non Verbal
communication
Body language
Listening Active Listening
Nataliya Kuba
Negotiations
Persuasion
Questions and work with
objections
Argumentation

14. Expert
Competent
Qualified
14
Soft Skill Level

15. Soft Skill Content: Conference Call.
Draft Example
15

16. 16
Soft Skill Map
Level 1 Level 2 Level 3 Level 4
Junior Intermediate Senior Leader
Competencies Soft Skills
Active listening Qualified Competent
Meeting skill Qualified Competent
Negotiations Qualified Competent Expert
Presentation skills Qualified Competent
Written communication Qualified Competent
Conflict management Qualified Competent
Control Qualified Competent
Delegating Qualified Competent
Feedback Qualified Competent
Developing others Qualified Competent Expert
Team building Qualified Competent
Adaptability to changes Qualified Competent
Analytical skills Qualified Competent
Consulting Qualified Competent
Customer focus Qualified Competent
Networking Qualified Competent
Strategic thinking Qualified Competent
Decision making Qualified Competent Expert
Problem solving Qualified Competent
Professional motivation Qualified Competent
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Effective Communication
Team Work
Business acumen
Personal Effectiveness
Expert
Company level

17. 17
Soft Skills Assessment
Based on Soft Skills Map
Updated:
PA forms
Candidates’ evaluation forms
Will be updated:
Potential identification
tool

18. 18
Soft Skills Development Toolset
Training and Development
TMG LDCMO
Set of
Professional
Development
Tools in Training
Catalog
Base of
Knowledge and
Mentor’s
Competence
Leadership
Development
Program

19. 19
Evaluation Toolset
Improvement
Cover all levels from Junior to Leader+ for
PA
Define expected behavior – for each skill
Use one language for Recruiting and
Performance management processes
Create basis for identifying talent
Employees Development
Improvement
Recommended books, blogs and videos
with links
Recommended trainings for target
audience
Recommended action items to improve
specific skills

20. Thank you!
US OFFICES EUROPE OFFICES
Austin, TX
Fort Myers, FL
Lehi, UT
Newport Beach, CA
Waltham, MA
Bulgaria
Germany
Netherlands
Poland
Russia
Sweden
Ukraine
United Kingdom
www.softserveinc.com