Management as we know it has
undergone a significant shift in recent
years. Previously seen as a technical and
linear way of
doing/thinking, management today
centers on people skills. As a
result, disciplines such as talent
management and coaching have
emerged to support high potentials in
developing managerial skills.
What are the key managerial skills which
ultimately lead businesses to success?
In recent literature about factors that
make a good leader, the following points appear
to be agreed upon:
• Adept and versatile
• Responds to the needs and wants of followers
• Gives followers a sense of security
• Encourages career development or focused
Impact of Learning and Training on
Learning and training leaders focus less on
producing programs for hard/technical skills
because they can often be taught using a
textbook or a simple e-learning module. The
challenge for today’s learning and training
leaders is developing people skills or “soft
Learning and training leaders can develop
an introduction to management training as a
foundation for developing an understanding of
skills such as
communication, delegation, conflict
management, motivational, flexibility and selfawareness, which make up the essential toolkit
of the manager. The rest of the learning
happens socially and on the job.
Develop interpersonal skills and build
relationships. These are the ‘glue’
that hold teams together.
• Befriend your colleague and give them your time
and attention, develop trust.
• Be mindful. Take a step back from each situation
and gauge the effect you have on the other
person. This will help you develop better selfawareness.
• Deal with conflicts in a sensitive and respectful
manner – try and get the full picture and
collaborate with others to find a solution.
Work on communication skills –
verbal, non-verbal and written.
• Practice speaking and writing clearly. Do not
be afraid to ask for constructive feedback and
in return practice giving feedback too.
• Listen actively –retaining information and
empathy shows your interest is real.
• Read other’s body language – what are they
Practice leading by example. It may be helpful
to observe the positive aspects of your role
model and attempt to do the same.
• Take initiative and step outside your comfort
• Practice what you preach – consistency is key
to gain influence and respect.
• Ask for the opinion of others and include shy
members of the team into the conversation.
• Display plenty of positive attitude and
calmness in critical situations.
“Soft Skills” are always helpful
for the managers to maintain their
professionalism towards others. Thus
every manager should practice
professionalism before starting their
management in any organization