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Objectives
Employer Brand International Senior Associates consulted with
regional partners, companies and vendors to assistin defining
objectives for this research project.
The key objectives of the survey are:
1. To engage with leaders around the world to discover their
opinions and insights on how employer brandingis currently
being applied insidetheir organisationsto attract,engage and
retain talent and their future plans for their employer branding
program.
2. To better understand the regional differences in the evolution of
employer brandingaround the world.
3. To obtain the latestempirical data on employer brandingto
sharewith the Global Community to advanceemployer brand
theory, principles and practice.
4. To identify the key employer brandingtrends duringthe period
2009-2014.
Method
The survey was conducted duringthe period 23rd October 2013 to
28th February 2014.Responses were collected via an onlinesurvey.
The survey was also promoted in social media channels and in
magazine and journal articles written by the Employer Brand
International team. It was also promoted via blogs and banner ads
on websites of our distribution partners.
A total of 1143 responses were received from 18 countries and
regions.Europe (other) includes all European countries except
Poland,Romania and Spain which are included separately in this
study.
Responses have been weighted to remove bias when presenting the
global results and the actual responses havebeen used to present
the regional findings.
Some totals or averages may not add up due to rounding.
The survey consists of 20 closed ended questions.
1.0: EXECUTIVE SUMMARY
Employer Brand International (EBI) is committed to undertaking global research to assist companies and
their leaders to better manage the employment experience and create a better place to work for employees,
whilst assisting to enhance the communities they operate in.
In support of this objectiveEBI conducted its third global study on employer branding trends and this report
provides highlights of the study and insights into what’s changed duringthe period 2009-2014.The differences
in regions across theworld which should be considered by leaders when managingtheir employer brand
strategy is also presented.
The workplacehas changed somewhat sinceour firstemployer brandingstudy published in 2009.
Today the challenges facing many companies in their ability to attract, engage and retain talent who can
contribute to their strategic objectives have become increasingly complex.
In today’s borderless global environmentcompanies areface with challenges such as:
 Political instability
 Social and technological changes
 Immigration quotas
 The need for people systems integration
 Understandingof culture diversity
 Jobless economic recovery in many countries
 Decliningfertility rates
 Inequality in global education standards
 Aging populations in many developed
economies.
These threats come at a time as companies arefindingit increasingly difficultto match availablejobs and
talent with the skilsets required.
Minchington (2005) defines Your Employer Brand as “the image of your organization as a ‘great placeto work’
in the mind of current employees and key stakeholders in the external market (active and passivecandidates,
clients,customers and other key stakeholders).”Employer brandingis therefore concerned with the attraction,
engagement and retention initiatives targeted at enhancingyour company's employer brand.
This report will informleaders around the world across all industries and company sizes on how employer
brandingis evolvingaround the world and presents implications for companies to consider in developing their
employer brand strategic agenda.
Employer Branding Global Insights and Regional Analysis
The global survey was conducted duringthe period
23rd October 2013 to 28th February 2014.
A total of 1143 responses were received from
respondents in nineteen regions across the world
including Asia,Australia, Belarus,Canada/USA,
Europe, India,New Zealand,Poland, Romania,
Russia,Scandinavia,Spain, South Africa,South
America, Turkey, UAE, UK, and Ukraine.
The survey provides detailed insights into the
current status of employer brandingand future
plans for organisations. Italso detailskey trends
over the past fiveyears.
Strategy ownership
We discovered employer brandingis no longer the
soledomain of the HR department, the traditional
custodians. Increasingly teams of HR, Marketing
and Communication professionalsaremanaging
the employer brand strategy. 36% of employer
brand strategies are now managed by HR
departments compared to 31% in our 2009 study
(43% in 2009).
Investment plans
Employer brandingis continuingto receive a larger
resourceallocation with 38%of companies
planning to increasetheir investment or maintain
current expenditure levels (32%) for employer
brandinginitiatives in 2014.
The number of companies planningto increase
their investment is higher than in 2011 (33%) and
comes at a time when economic indicators show
more promisingsigns of economic growth in
Europe, UK and USA.
Clarity of strategy
Whilstthe survey found employer branding
continues to rank highly on the leadership agenda,
many organisations still lack a clearly defined
strategy with only 17% reporting they have
evolved to this status. However this is a 21%
improvement on the 2011 resultof 14%.
More than a third of companies (35%) have an
employer brand strategy but believe itcan be
further developed.
Interestingly,respondents also said havinga
clearly defined strategy is the key to achieving
their employer brand objectives.
The need for a clearly defined strategy is critical
given the plethora of communication channels
availableto promote your employer brand and
employer valuepropositions (EVP’s) to your target
audience.
The onlineenvironment provides companies with
the opportunity for greater market reach and can
be a costeffective tool to integrate the various
channels to market and providea reliablemeasure
of your return on investment.
Employer branding initiatives
The survey found social media is the main activity
(58%) being undertaken by companies to enhance
their employer brand. Career website
development (56%) continues to rate highly along
with recruitment advertising/ employer marketing
(51%), recruitment branding(45%), induction
programs (42%), developing an employer brand
strategy (39%) and defining an EVP’s (39%).
Advocacy
It is widely accepted word of mouth is a credible
and effective form of promotion for products and
services. In an employment context, how
companies areperceived as a placeto work by an
employee’s friends and family is also important.
The survey found 53% of respondents said itis
important other people want to work for their
employer and other people’s perception of the
company they work for is also important(45%).
Measuring return on investment
There is no universal standard of employer
branding effectiveness, nor should there be - all
organisationsaredifferent. Metrics should be
defined which can be assessed againstthe
objectives of the employer brand program.
Companies are usinga range of metrics to
measure ROI of their employer brand projects.
Globally,employee engagement (44%), retention
rates (41%), number of applicants(34%),quality of
hire(33%) and costper hire(33%) are the main
metrics being used to measure ROI.
At the regional level,employee engagement is the
main metric used to measure ROI in places
includingAsia, Canada/USA,Scandinavia, New
Zealand,Turkey and UAE.
Communicating the employer brand
Social media (76%) remains the main
communication channel beingused to promote
the employer brand.Career websites (64%),
trainingand development programs (43%),
internal newsletters (40%), employee referral
program (39%) and onlinejob boards (38%) also
rate highly.The speed at which social media has
been embraced by companies is evident by the
209% increase(between 2009-2011) and 72%
increase(between 2011 to 2014) of companies
usingsocial media channels to communicate their
employer brand.
Strategy effectiveness
The survey demonstrates a lack of measures to
determine the effectiveness of the employer brand
strategy. Many activities such as social media
participation and talentmanagement are lagging
indicators and will requiretimeto assess themost
effective benefits of your strategy
Across regions many companies arestill in the
early stages of their employer brand strategy. 17%
of companies report their most effective initiatives
are not yet clear which a vast improvement on
26% in 2011 is.
The survey found social media participation (11%),
defining EVP’s (11%), talent development strategy
(9%) and career website development (9%) arethe
most effective activities to enhance the employer
brand.
Company videos which have become increasingly
popular for companies to communicate their
employer brand and EVP’s in recent years, rates
low (1%) as an effective initiative. Itwill be
interesting to see how this develops in the coming
years when penetration rates increaseand
company videos evolve from highly scripted
storytellingto more authentic insights aboutwhat
it’s liketo work at the company.
The main benefits
Ease in attractingcandidates (35%),employee
engagement (32%) and recognition as an employer
of choice(28%) are the main benefits gained from
employer brandingprograms.
Other major benefits includereduced recruitment
costs (22%), higher job acceptancerate (19%) and
decrease in staff turnover (19%).
Achieving objectives
Employer branding programs requiretop down
sponsorship by the CEO and Executive. Havinga
clearly defined strategy (average 6.08 on a scaleof
1=leastimportant to 7=most important), engaging
senior management (5.98) and CEO (5.97) rank
highest in importanceto achievingemployer
brandingobjectives.
Attracting talent
Career development (average 6.07) is the most
important attribute in attractingnew talent to a
company alongwith leadership (6.02),work
environment (5.97), corporate reputation and
culture(5.95) and reward and recognition (5.76)
Employee research (4.49), corporatesocial
responsibility (4.81) and communication systems
(4.95) rated the lowest in importance.
The employer brandingprocess is aboutbuilding
and sustainingemployment propositions which are
unique, compellingand relevant to your internal
and external target audience. This is an area where
organisationsneed to apply more focus and use
the collectiveexperience of internal teams and
experts in the broader marketplace to build
capabilities.
The challenges
In today’s uncertain economic climatecompanies
need to ensure money invested in their employer
brand strategy provides shortand longterm value.
The survey found definingan adequate budget
(average 4.89 on a scaleof 1=very littleextent to
7=very great extent) is the biggest challengefacing
companies in managingtheir employer brand
program.
Employer brand messaging across departments
(4.75), being creative and innovativeto distinguish
the employment offering (4.66) and senior
leadership engagement (4.64) and are also major
challenges.
There are many employer branding activities
companies can implement which have a high
impactat a lowcost. However the key to success is
ensuringthe initiativessitwithin a framework
which allows your company to strategically
manage the employer brand strategy across the
business.Leaders require trainingin howto
implement the employer brand strategy and clarity
in how to deliver an optimal employment
experience. In 2012 Employer Brand International
launched the
‘Certificate in Employer Brand Leadership’ to build
leadership capability in this area.
The findings of the survey highlightareas leaders
need to address and take action to ensure their
employer brand strategy is holistic and notone
that is solely focused on recruitingtalent. It needs
to align with talentengagement and retention
programs which will requirecoordination and
input between the different business units
responsiblefor these functions.As talent
shortages become more prevalentaround the
world your employer brand will become an
increasingly valuableassetin ensuringyour
company’s sustainability.
We encourage companies to apply the results of
this survey and critically assesstheregional
differences to better understand the impactof
cultureand geographical location on their
employer brand. Global leaders mustempower
regional leaders to localisethe strategy and
identify which functions will bemanaged at a
global level (e.g. applicanttrackingsystem,
employer brand blueprint, recruitment templates,
etc) and those adaptableatthe local level (e.g.
media, recruitment strategy, leadership
development, etc).
This report highlights the need to educate leaders
about the business benefits of employer branding
and train leaders how to develop and implement
the employer brand strategy. Ask any CEO their
main priorities and ‘attractingand retaining
talent,’ will generally appear in their top three.
Employer brand strategy provides a way forward
for organisations to ensurethey can attractand
retain the talent required for growth.
The pathway to employer brandingsuccess should
be considered an ongoing journey (see appendix A
Employer Brand Excellence Pathway Model).
The evolution of the employer brand concept over
the pastfive years has been significantand what
was for many years considered to be a recruitment
function is now being embraced by companies as a
strategic responseto buildingcompetitive
advantage around their talent.
Companies are fast realising that
“Today’s most successful companies are those
with the BEST PEOPLE, not just the best
products!”
3.0 - PART 1:
GLOBAL SURVEYRESPONDENTS: DEMOGRAPHICS
Demographics (Global)
© Employer Brand International
2013 EmployerBranding GlobalInsights Research Study
Asia 44  Australia 78  Belarus 24  Canada/USA 86  Europe (other) 102  India 36  New Zealand 51  Poland 78  Romania 49
Russia 231  Scandinavia 45  South Africa 36  South America 45  Spain 78 Turkey 30  UAE 24  UK 62  Ukraine 44
59% 41%
Demographics (Global)
Age Employee Number Organisation Type
© Employer Brand International 2014 Employer Branding Global Trends Study
14%
42%
29%
13%
2%
<20-29 30-39 40-49 50-59 60
13%
15%
23%16%
33%
1-10 11-100 101-1000 1001-5000 5000
3%
5%
92%
Government Not for profit For profit
Demographics (Global)
Other industries <3%
© Employer Brand International 2014 Employer Branding Global Trends Study
3%
3%
3%
3%
3%
3%
3%
4%
4%
5%
5%
6%
6%
7%
8%
8%
10%
Electricity, Gas & Water
Financial Services
Health Care
Construction
Telecommunications
Banking
Transportation &…
Retail
Consumer Products-…
Engineering
Education Services
Professional Services
Recruitment/Staffing
Information Technology
Manufacturing
Advertising & Marketing
Consulting
Industry
1%
2%
4%
4%
5%
6%
8%
9%
12%
23%
26%
Chairman
Administrator
Vice President
Supervisor
General Manager
Team leader
Executive
Officer
CEO/Managing Director
Manager
Senior manager
Position Level
5%
12%
14%
14%
15%
16%
24%
20+
< 1
1-2
2-3
10-20
3-5
5-10
Tenure
3.0 - PART 2: GLOBAL & REGIONAL FINDINGS
Employer Brand Responsibility
Figure 1: Whichdepartment(s) iscurrently responsible formanaging your employerbrand?
(>100% as more than one answer is possible)
© Employer Brand International 2014 Employer Branding Global Trends Study
1%
2%
2%
4%
4%
6%
6%
6%
7%
7%
8%
11%
36%
Corporate Affairs
I don't know
Branding
HR & Marketing
Communications
Talent Management
Executive team
HR, Marketing & Communications
Directors
HR & Communications
CEO
Marketing
Human Resources
46
33
38
2009 2011 2014
HR Ownership
5 year trend
percent
Table 1: Inside the regional data - Departments responsible for managing the employer brand
Top 3 responses –the % represents the highest response
Asia Australia Europe (other) New Zealand Scandinavia Spain Canada/USA
Human Resources 55% 35% 40% 73% 40% 60% 53%
Marketing 2 2 2 2
CEO 3 2
Directors 3 3
HR, Marketing & Communications 3
Talent Management 3 3
HR & Communications 2 2
Communications 3
Belarus India Poland Romania Russia South Africa South America
Human Resources 56% 31% 48% 2 2 56%
Marketing 3 2 3 33% 2
Executive team 2 3
CEO 3 3
Directors 2
HR, Marketing & Communications 2
Branding 3
Human Resources & Communications 3
Human Resources & Marketing 27% 25%
Turkey UAE UK Ukraine
Human Resources 65% 2 35% 3
Marketing 3
CEO 38% 2
Talent Management 2
HR & Communications 2 3 2
HR & Marketing 25%
Expenditure Forecast
Figure 2: In 2014 what are your plans for expenditure onemployerbrandingactivities?
© Employer Brand International 2014 Employer Branding Global Trends Study
5%
12%
13%
32%
38%
A decrease in the amount invested
Unsure
Need to justify investment
Approximately unchanged investment
An increase in the amount invested
46
33
38
2009 2011 2014
Increased investment
5 year trend
percent
Table 2: Inside the regional data - Investment plans for employer branding
Top response - the % represents the highest response
Asia Australia Europe (other) New Zealand Scandinavia Spain Canada/USA
An increase in the amount invested 46% 46% 59% 44%
Approximately unchanged investment 37% 53% 45%
Need to justify investment
Unsure
A decrease in the amount invested
Belarus India Poland Romania Russia South Africa South America
An increase in the amount invested 48% 33% 31% 45%
Approximately unchanged investment 41% 44%
Need to justify investment 44%
Unsure
A decrease in the amount invested
Turkey UAE UK Ukraine
An increase in the amount invested 45% 38%
Approximately unchanged investment 36% 37%
Need to justify investment
Unsure
A decrease in the amount invested
Employer Brand Strategy
Figure 3: Has your company developedaclear employerbranding strategy?
© Employer Brand International 2014 Employer Branding Global Trends Study
2%
14%
17%
32%
35%
I don't know
No, we have not developed a strategy
Yes, we have a clear strategy
No, but we are working on it
Yes, but it can be further developed
16
14
17
2009 2011 2014
Clearstrategy
5 yeartrend
percent
Table 3: Inside the regional data - Status of employer brand strategy
Top response - the % represents the highest response
Asia Australia Europe (other) New Zealand Scandinavia Spain Canada/USA
Yes, we have a clear strategy
Yes, but it can be further developed 41% 48% 41% 53%
No, but we are working on it 32% 35% 42%
No, we have not developed a strategy
I don't know
Belarus India Poland Romania Russia South Africa South America
Yes, we have a clear strategy
Yes, but it can be further developed 46%
No, but we are working on it 39% 33% 31% 39% 47% 56%
No, we have not developed a strategy
I don't know
Turkey UAE UK Ukraine
Yes, we have a clear strategy
Yes, but it can be further developed
No, but we are working on it 40% 38% 29% 45%
No, we have not developed a strategy
I don't know
Employer Branding Initiatives
Figure 4: Whichactivitiesare you currently undertakingto enhance your employerbrand?
(>100% as more than one answer is possible)
© Employer Brand International 2014 Employer Branding Global Trends Study
8%
11%
15%
15%
19%
21%
21%
22%
23%
23%
24%
29%
31%
31%
35%
36%
38%
39%
39%
42%
45%
52%
56%
58%
Focusgroups(external)
Employer brand forumswith leaders
Customer research
Employer brand forumswith external stakeholders
Focusgroupswith current employees
Public relations
Mobile careers site
Alumni program
Competitor analysis
Retention initiatives
Audit of current employer brand
Employer brand positioning
Applicant tracking system
Coaching/mentoring
Current employeeresearch
Employee referral program
Leadership development program
Defining EVP's
Developing employer brand strategy
Induction program
Recruitment branding
Recruitment advertising/employer marketing
Career website development
Social media
14
44
58
2009 2011 2014
SocialMedia
5 yeartrend
percent
Table 4: Inside the regional data - Which activities are you currently undertaking to enhance your employer brand?
Top 3 responses - the % represents the highest response
Asia Australia Europe (other) New Zealand Scandinavia Spain Canada/USA
Career website development 59% 2 2 76% 2 2
Defining employer value proposition(s) 3 3
Employee referralprogram 3 3
Recruitment ad./employer marketing 2 3 2 3
Social media 62% 67% 2 75% 55% 71%
Alumni programs 3
Belarus India Poland Romania Russia South Africa South America
Career website development 2 59% 2
Defining employer value proposition(s) 44%
Developing employer brand strategy 3
Employer brand positioning 2
Employee referralprogram 3
Induction program 67% 3 64% 2
Leadership development program 3
Recruitment ad./employer marketing 83% 2 69%
Recruitment branding 2
Social media 56% 3 3
FG with employees to define EB 3 2
Turkey UAE UK Ukraine
Career website development 2 63% 2
Applicant tracking system 3
Induction program 55%
Recruitment ad./employer marketing 62% 3 2
Social media 3 2 67%
FG with employees to define EB 3
Achieving employer branding objectives
Figure 5: How important are the followinginorder to achievingyour employerbrandingobjectives?
(1 = least important 7= most important)
© Employer Brand International 2014 Employer Branding Global Trends Study
4.8
5.27
5.53
5.56
5.57
5.75
5.84
5.88
5.89
5.97
5.98
6.08
Conducting market research
Participation in social media
Producing communications materials
Conducting internal research
Collaboration b/t different departments
Developing strategies for recruiting talent
Developing strategies for retaining talent
Defining our EVP’s
Communications planning
CEO engagement
Senior management engagement
Having a clearly defined strategy
6.04
5.9
6.08
2009 2011 2014
Clearly defined strategy
5 yearstrategy
percent
Table 5: Inside the regional data - Achieving employer branding objectives
Top response (rating out of 7) - the % represents the highest response
Asia Australia Europe (other) New Zealand Scandinavia Spain Canada/USA
Having a clearly defined strategy 6.06 5.76 6.07 5.93
CEO engagement
Senior management engagement 6.32 6.09 6.13
Belarus India Poland Romania Russia South Africa South America
Having a clearly defined strategy 6.23 5.82 6.78
Senior management engagement 5.90 6.63
Communications planning 6.56 6.49
Turkey UAE UK Ukraine
Having a clearly defined strategy 6.37
CEO engagement 6.50
Senior management engagement 6.09
Defining our EVP 6.13
Attracting talent
Figure 6: How important do you believe the followingemployerbrandattributes are in attracting new talent to your company?
(1 = least important 7= most important)
© Employer Brand International 2014 Employer Branding Global Trends Study
4.49
4.81
4.95
5.26
5.33
5.38
5.43
5.58
5.65
5.76
5.95
5.97
6.02
6.07
Employee research
Corporate Social Responsibility
Communication systems
Innovation
Performance management
Compensation and benefits
Recruitment and induction processes
Mission, vision, values
People management practices and policies
Reward and recognition
Corporate reputation and culture
Work environment
Leadership
Career development
5.99
5.76
6.07
2009 2011 2014
Leadership
5 yeartrend
percent
Table 6: Inside the regional data – The most important employer brand attributes to attract talent
Top response (rating out of 7) - the % represents the highest response
Asia Australia Europe (other) New Zealand Scandinavia Spain Canada/USA
Compensation and benefits 6.32 6.17
Corporate reputation and culture 6.19
Leadership 6.25 5.96 6.33
Work environment 6.09
Belarus India Poland Romania Russia South Africa South America
Career development 6.35 6.40
Compensation and benefits 5.90 5.27
Corporate reputation and culture 6.50 6.33
Recruitment and induction processes 6.67
Turkey UAE UK Ukraine
Career development 6.50
Corporate reputation and culture 6.43
Leadership 5.97
Work environment 6.50
Employer Branding Challenges
Figure 7: What are the challengesyouhave encounteredinmanaging your employerbrand program?
1-7 (1 = very little extent 7= very great extent)
© Employer Brand International 2014 Employer Branding Global Trends Study
3.51
3.81
4.16
4.18
4.42
4.64
4.66
4.75
4.89
Engaging external agency
Communicating EB to suppliers
Communicating EB to customers
CEO engagement
Communicating EB to candidates
Senior leadership engagement
Distinctive employment offering
EB messaging across departments
Obtaining an adequate budget
4.56
4.4
4.75
2009 2011 2014
Employer branding messaging across departments
5 year trend
percent
Table 7: Inside the regional data - Challenges in managing the employer brand program
Top response (rating out of 7) - the % represents the highest response
Asia Australia Europe (other) New Zealand Scandinavia Spain Canada/USA
Being creative and innovative to
distinguish our employment offering
5.17
Senior leadership engagement 4.70 4.38
Obtaining an adequate budget 4.99 4.71 4.91
Communicating key employer brand
messages to potential recruits
5.32
Belarus India Poland Romania Russia South Africa South America
Being creative and innovative to
distinguish our employment offering
4.48
Senior leadership engagement 5.38
Obtaining an adequate budget 5.09 5.89 5.33
Communicating key employer brand
messages to potential recruits
5.13
Co-oordinating employer brand
messages across different departments
5.45
Turkey UAE UK Ukraine
Being creative and innovative to
distinguish our employment offering
4.90
Obtaining an adequate budget 5.40
Co-oordinating employer brand
messages across different departments
5.25 5.07
What’s important?
Figure 8: Whichof the followingismost important to you?
(>100% as more than one answer is possible)
© Employer Brand International 2014 Employer Branding Global Trends Study
14%
21%
24%
29%
30%
45%
53%
None of the above
That my family knows the company I work for
That my friends know the company I work for
My family's perception of the company I work
My friends’ perception ofthe company I work
Other people’sperceptionofthe company I work for
That other people want to work for my employer
53
51
45
2009 2011 2014
Other people’s perceptionof the company
I work for is important
5 year trend
percent
Table 8: Inside the regional data - What is important to people?
Top 3 responses - the % represents the highest response
Asia Australia Europe (other) New Zealand Scandinavia Spain Canada/USA
It is important to me that my friends know
the company I work for
3
My friends’ perception of the company I
work for is important
2 3
It is important to me that my family knows
the company I work for
My family's perception of the company I
work for is important
2 3 3 3 2
It is important that other people want to
work for my employer
46% 2 3 2 2 63% 53%
Other people’s perception of the company
that I work for is important to me.
3 46% 43% 47% 47% 2
Belarus India Poland Romania Russia South Africa South America
It is important to me that my friends know
the company I work for
3 2
My friends’ perception of the company I
work for is important
3 3 3 2 3
It is important to me that my family knows
the company I work for
My family's perception of the company I
work for is important
2 3
It is important that other people want to
work for my employer
75% 67% 69% 67% 75% 67% 60%
Other people’s perception of the company
that I work for is important to me.
2 2 2 3 2
Turkey UAE UK Ukraine
It is important to me that my friends know
the company I work for
3
My friends’ perception of the company I
work for is important
2
It is important to me that my family knows
the company I work for
My family's perception of the company I
work for is important
3 2 3
It is important that other people want to
work for my employer
72% 48% 72%
Other people’s perception of the company
that I work for is important to me.
2 68% 3 2
Employer Brand Metrics
Figure 9: What metrics doesyour company use to measure return on investment(ROI) of your employerbrand strategy?
(>100% as more than one answer is possible)
© Employer Brand International 2014 Employer Branding Global Trends Study
5%
15%
19%
20%
24%
25%
25%
29%
33%
33%
34%
41%
44%
I don't know
Profit per employee
Sourcing effectiveness
Candidate conversion ratio
None defined as yet
Employee referral rate of new hires
Promotion of internal candidates
Ranking in best employer awards
Cost per hire
Quality of hire
Number of applicants
Retention rate
Employee engagement
12
15
29
2009 2011 2014
Ranking in best employerawards
5 yeartrend
percent
Table 9: Inside the regional data - Metrics used to measure return on investment (ROI) of the employer brand strategy
Top 3 responses - the % represents the highest response
Asia Australia Europe (other) New Zealand Scandinavia Spain Canada/USA
Cost per hire 3
Employee engagement 37% 3 2 41% 53% 2 48%
Employee referral rate of new hires 3
Number of applicants 2
Ranking in best employer awards 2 3 46%
Retention rate 2 39% 3 2 3 2
Quality of hire 46% 3
Belarus India Poland Romania Russia South Africa South America
Cost per hire 2 3 2
Employee engagement 2 3 2 2
Employee referral rate of new hires 3 3 3
Number of applicants 46% 3
Ranking in best employer awards 64%
Retention rate 52% 3 48%
Quality of hire 2 49%
None, we haven't defined our metrics as yet 2 44% 52%
Turkey UAE UK Ukraine
Cost per hire 3 53%
Employee engagement 68% 37% 2
Number of applicants 2
Ranking in best employer awards 45%
Retention rate 3
Quality of hire 3 3 2
None, we haven't defined our metrics as yet 2
Employer brand communications
Figure 10: Whatis the main communicationmediumyour company isplanning to use to communicate your EmployerBrand during 2014?
(>100% as more than one answer is possible)
© Employer Brand International 2014 Employer Branding Global Trends Study
4%
10%
11%
11%
16%
16%
19%
22%
22%
22%
22%
31%
32%
32%
33%
34%
37%
38%
39%
40%
43%
64%
76%
I don't know
Trade shows
Newspaper job ads
Mobile app
External newsletters
Alumni events
Sponsorship
Mobile careers site
Blogs
Company events
Performance appraisal
Induction process
Graduate programs
On campus activities
Employee video testimonials
Career fairs
Company brochures
Online job boards
Employee referral program
Internal newsletters (e.g. staff e-news)
Training & development programs
Career website
Social media
14
44
76
2009 2011 2014
Socialmedia
5 yeartrend
percent
Table 10: Inside the regional data - Communicating the employer brand in 2014
Top 3 responses - the % represents the highest response
Asia Australia Europe (other) New Zealand Scandinavia Spain Canada/USA
Career fairs 3
Career website 59% 2 78% 2 2 76%
Employee referral program 3
Internal newsletters (e.g.staff e-news) 2
Online job boards 3
Social media 3 65% 2 70% 72% 57% 2
Training & development programs 3 3 3
Company brochures 2
Belarus India Poland Romania Russia South Africa South America
Career fairs 59% 3
Career website 78% 69% 60% 2 67%
Employee referral program 3 3 3 3
Induction process 2
Internal newsletters (e.g.staff e-news) 2
Social media 2 2
Training & development programs 3 2 2 74%
On campus activities 71%
Company brochures 3
Turkey UAE UK Ukraine
Career website 70% 62% 80% 70%
Company events e.g. AGM, product
launches
Employee referral program 3
Online job boards 3 2
Social media 3 2 2 3
Training & development programs 2
Most Effective Employer Branding Initiatives
Figure 11: Whichactivity has beenmost effective inenhancingyour company’s employerbrand?
© Employer Brand International 2014 Employer Branding Global Trends Study
1%
2%
2%
2%
3%
5%
5%
5%
5%
5%
6%
6%
9%
9%
11%
11%
17%
Company videos
CSR program
Salary increases
Talent relationship management
Introducing work flexibility policies
Employee referral program
Increased comms b/t internal depts
Talent pool development
I don't know
Effective leadership dev. program
Training leaders to manage employment exp
Ranking in best employer awards
Career website development
Talent development strategy
Defining our EVP's
Social media participation
None identified as yet, too early to tell
14
9
11
2009 2011 2014
Defining ourEVP's
5 yeartrend
percent
Table 11: Inside the regional data – Most effective employer branding initiatives
Top 3 responses - the % represents the highest response
Asia Australia Europe (other) New Zealand Scandinavia Spain Canada/USA
Effective leadership development program 2
Career website development 18% 3 2 3
Defining our employer value propositions 2 3
Our ranking in Best Places to Work survey 16%
Social media participation 3 2 2 22%
Talent development strategy 2 30% 3
None identified as yet, too early to tell 3 16% 17% 38% 3 2
Belarus India Poland Romania Russia South Africa South America
Effective leadership development program 3 2 2
Defining our employer value propositions 2 2 3
Employee referral program 2 3 3
Increased communications b/t int. depts. 3 3 2
Social media participation 22%
Talent development strategy 33% 25%
I don't know 2
None identified as yet, too early to tell 30% 23% 20% 41% 3
Turkey UAE UK Ukraine
Career website development 2
Defining our employer value propositions 2 18%
Employee referral program 3
Increased communications b/t int. depts. 2
Our ranking in Best Places to Work survey 2
Social media participation 20% 3
Talent development strategy 3 38%
I don't know
None identified as yet, too early to tell 2 38%
Major benefits
Figure 12: Whatare the main benefitsyouhave gainedfrom your employerbrand program?
(>100% as more than one answer is possible)
© Employer Brand International 2014 Employer Branding Global Trends Study
3%
7%
8%
10%
11%
11%
12%
13%
19%
19%
21%
22%
28%
32%
35%
Increased investor engagement
Engaging customers through social media
I don't know
Increased customer engagement
Decreased time-to-fill
Setting a standard/framework for HR
Increase in unsolicited resumes
Increased internal hire rate
Decrease in staff turnover
Higher job acceptance rate
None, too early to tell
Reduced recruitment costs
Recognition as an employer of choice
Increased employee engagement
Ease in attracting candidates
28 28
35
2009 2011 2014
Ease in attracting candidates
5 yeartrend
percent
Table 12: Inside the regional data - Main benefits of employer branding
Top 3 responses - the % represents the highest response
Asia Australia Europe (other) New Zealand Scandinavia Spain Canada/USA
Decrease in staff turnover 3
Ease in attracting candidates 36% 36% 43% 3 33% 3 34
Higher job acceptance rate 3 3
Increased employee engagement 2 2 2 47%
Recognition as an employer of choice 3 2 2
Reduced recruitment costs 2
None identified as yet, too early to tell 35% 28%
Setting a standard & framework for all
HR activity
2
Belarus India Poland Romania Russia South Africa South America
Decrease in staff turnover 2
Decreased time-to-fill 52% 33%
Ease in attracting candidates 2 2 37% 3 30%
Higher job acceptance rate 3
Increase in number of unsol. resumes 2 44%
Increased employee engagement 3 62% 33% 2 3 2
Recognition as an employer of choice 3 3
None identified as yet, too early to tell 3 2
Turkey UAE UK Ukraine
Decrease in staff turnover 2 2 55%
Decreased time-to-fill 2
Ease in attracting candidates 38% 42%
Higher job acceptance rate 60% 3
Increase in number of unsol. resumes 3
Increased employee engagement 3
Recognition as an employer of choice 2
None identified as yet, too early to tell 3
01.short ebi employer_branding_global_survey_report_minchington_2014 (3)

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01.short ebi employer_branding_global_survey_report_minchington_2014 (3)

  • 1. Objectives Employer Brand International Senior Associates consulted with regional partners, companies and vendors to assistin defining objectives for this research project. The key objectives of the survey are: 1. To engage with leaders around the world to discover their opinions and insights on how employer brandingis currently being applied insidetheir organisationsto attract,engage and retain talent and their future plans for their employer branding program. 2. To better understand the regional differences in the evolution of employer brandingaround the world. 3. To obtain the latestempirical data on employer brandingto sharewith the Global Community to advanceemployer brand theory, principles and practice. 4. To identify the key employer brandingtrends duringthe period 2009-2014. Method The survey was conducted duringthe period 23rd October 2013 to 28th February 2014.Responses were collected via an onlinesurvey. The survey was also promoted in social media channels and in magazine and journal articles written by the Employer Brand International team. It was also promoted via blogs and banner ads on websites of our distribution partners. A total of 1143 responses were received from 18 countries and regions.Europe (other) includes all European countries except Poland,Romania and Spain which are included separately in this study. Responses have been weighted to remove bias when presenting the global results and the actual responses havebeen used to present the regional findings. Some totals or averages may not add up due to rounding. The survey consists of 20 closed ended questions.
  • 2. 1.0: EXECUTIVE SUMMARY Employer Brand International (EBI) is committed to undertaking global research to assist companies and their leaders to better manage the employment experience and create a better place to work for employees, whilst assisting to enhance the communities they operate in. In support of this objectiveEBI conducted its third global study on employer branding trends and this report provides highlights of the study and insights into what’s changed duringthe period 2009-2014.The differences in regions across theworld which should be considered by leaders when managingtheir employer brand strategy is also presented. The workplacehas changed somewhat sinceour firstemployer brandingstudy published in 2009. Today the challenges facing many companies in their ability to attract, engage and retain talent who can contribute to their strategic objectives have become increasingly complex. In today’s borderless global environmentcompanies areface with challenges such as:  Political instability  Social and technological changes  Immigration quotas  The need for people systems integration  Understandingof culture diversity  Jobless economic recovery in many countries  Decliningfertility rates  Inequality in global education standards  Aging populations in many developed economies. These threats come at a time as companies arefindingit increasingly difficultto match availablejobs and talent with the skilsets required. Minchington (2005) defines Your Employer Brand as “the image of your organization as a ‘great placeto work’ in the mind of current employees and key stakeholders in the external market (active and passivecandidates, clients,customers and other key stakeholders).”Employer brandingis therefore concerned with the attraction, engagement and retention initiatives targeted at enhancingyour company's employer brand. This report will informleaders around the world across all industries and company sizes on how employer brandingis evolvingaround the world and presents implications for companies to consider in developing their employer brand strategic agenda. Employer Branding Global Insights and Regional Analysis The global survey was conducted duringthe period 23rd October 2013 to 28th February 2014. A total of 1143 responses were received from respondents in nineteen regions across the world including Asia,Australia, Belarus,Canada/USA, Europe, India,New Zealand,Poland, Romania, Russia,Scandinavia,Spain, South Africa,South America, Turkey, UAE, UK, and Ukraine. The survey provides detailed insights into the current status of employer brandingand future plans for organisations. Italso detailskey trends over the past fiveyears. Strategy ownership We discovered employer brandingis no longer the soledomain of the HR department, the traditional custodians. Increasingly teams of HR, Marketing and Communication professionalsaremanaging the employer brand strategy. 36% of employer brand strategies are now managed by HR departments compared to 31% in our 2009 study (43% in 2009). Investment plans Employer brandingis continuingto receive a larger resourceallocation with 38%of companies planning to increasetheir investment or maintain current expenditure levels (32%) for employer brandinginitiatives in 2014.
  • 3. The number of companies planningto increase their investment is higher than in 2011 (33%) and comes at a time when economic indicators show more promisingsigns of economic growth in Europe, UK and USA. Clarity of strategy Whilstthe survey found employer branding continues to rank highly on the leadership agenda, many organisations still lack a clearly defined strategy with only 17% reporting they have evolved to this status. However this is a 21% improvement on the 2011 resultof 14%. More than a third of companies (35%) have an employer brand strategy but believe itcan be further developed. Interestingly,respondents also said havinga clearly defined strategy is the key to achieving their employer brand objectives. The need for a clearly defined strategy is critical given the plethora of communication channels availableto promote your employer brand and employer valuepropositions (EVP’s) to your target audience. The onlineenvironment provides companies with the opportunity for greater market reach and can be a costeffective tool to integrate the various channels to market and providea reliablemeasure of your return on investment. Employer branding initiatives The survey found social media is the main activity (58%) being undertaken by companies to enhance their employer brand. Career website development (56%) continues to rate highly along with recruitment advertising/ employer marketing (51%), recruitment branding(45%), induction programs (42%), developing an employer brand strategy (39%) and defining an EVP’s (39%). Advocacy It is widely accepted word of mouth is a credible and effective form of promotion for products and services. In an employment context, how companies areperceived as a placeto work by an employee’s friends and family is also important. The survey found 53% of respondents said itis important other people want to work for their employer and other people’s perception of the company they work for is also important(45%). Measuring return on investment There is no universal standard of employer branding effectiveness, nor should there be - all organisationsaredifferent. Metrics should be defined which can be assessed againstthe objectives of the employer brand program. Companies are usinga range of metrics to measure ROI of their employer brand projects. Globally,employee engagement (44%), retention rates (41%), number of applicants(34%),quality of hire(33%) and costper hire(33%) are the main metrics being used to measure ROI. At the regional level,employee engagement is the main metric used to measure ROI in places includingAsia, Canada/USA,Scandinavia, New Zealand,Turkey and UAE. Communicating the employer brand Social media (76%) remains the main communication channel beingused to promote the employer brand.Career websites (64%), trainingand development programs (43%), internal newsletters (40%), employee referral program (39%) and onlinejob boards (38%) also rate highly.The speed at which social media has been embraced by companies is evident by the 209% increase(between 2009-2011) and 72% increase(between 2011 to 2014) of companies usingsocial media channels to communicate their employer brand. Strategy effectiveness The survey demonstrates a lack of measures to determine the effectiveness of the employer brand strategy. Many activities such as social media participation and talentmanagement are lagging indicators and will requiretimeto assess themost effective benefits of your strategy Across regions many companies arestill in the early stages of their employer brand strategy. 17% of companies report their most effective initiatives are not yet clear which a vast improvement on 26% in 2011 is. The survey found social media participation (11%), defining EVP’s (11%), talent development strategy (9%) and career website development (9%) arethe most effective activities to enhance the employer brand.
  • 4. Company videos which have become increasingly popular for companies to communicate their employer brand and EVP’s in recent years, rates low (1%) as an effective initiative. Itwill be interesting to see how this develops in the coming years when penetration rates increaseand company videos evolve from highly scripted storytellingto more authentic insights aboutwhat it’s liketo work at the company. The main benefits Ease in attractingcandidates (35%),employee engagement (32%) and recognition as an employer of choice(28%) are the main benefits gained from employer brandingprograms. Other major benefits includereduced recruitment costs (22%), higher job acceptancerate (19%) and decrease in staff turnover (19%). Achieving objectives Employer branding programs requiretop down sponsorship by the CEO and Executive. Havinga clearly defined strategy (average 6.08 on a scaleof 1=leastimportant to 7=most important), engaging senior management (5.98) and CEO (5.97) rank highest in importanceto achievingemployer brandingobjectives. Attracting talent Career development (average 6.07) is the most important attribute in attractingnew talent to a company alongwith leadership (6.02),work environment (5.97), corporate reputation and culture(5.95) and reward and recognition (5.76) Employee research (4.49), corporatesocial responsibility (4.81) and communication systems (4.95) rated the lowest in importance. The employer brandingprocess is aboutbuilding and sustainingemployment propositions which are unique, compellingand relevant to your internal and external target audience. This is an area where organisationsneed to apply more focus and use the collectiveexperience of internal teams and experts in the broader marketplace to build capabilities. The challenges In today’s uncertain economic climatecompanies need to ensure money invested in their employer brand strategy provides shortand longterm value. The survey found definingan adequate budget (average 4.89 on a scaleof 1=very littleextent to 7=very great extent) is the biggest challengefacing companies in managingtheir employer brand program. Employer brand messaging across departments (4.75), being creative and innovativeto distinguish the employment offering (4.66) and senior leadership engagement (4.64) and are also major challenges. There are many employer branding activities companies can implement which have a high impactat a lowcost. However the key to success is ensuringthe initiativessitwithin a framework which allows your company to strategically manage the employer brand strategy across the business.Leaders require trainingin howto implement the employer brand strategy and clarity in how to deliver an optimal employment experience. In 2012 Employer Brand International launched the ‘Certificate in Employer Brand Leadership’ to build leadership capability in this area. The findings of the survey highlightareas leaders need to address and take action to ensure their employer brand strategy is holistic and notone that is solely focused on recruitingtalent. It needs to align with talentengagement and retention programs which will requirecoordination and input between the different business units responsiblefor these functions.As talent shortages become more prevalentaround the world your employer brand will become an increasingly valuableassetin ensuringyour company’s sustainability. We encourage companies to apply the results of this survey and critically assesstheregional differences to better understand the impactof cultureand geographical location on their employer brand. Global leaders mustempower regional leaders to localisethe strategy and identify which functions will bemanaged at a global level (e.g. applicanttrackingsystem, employer brand blueprint, recruitment templates, etc) and those adaptableatthe local level (e.g. media, recruitment strategy, leadership development, etc).
  • 5. This report highlights the need to educate leaders about the business benefits of employer branding and train leaders how to develop and implement the employer brand strategy. Ask any CEO their main priorities and ‘attractingand retaining talent,’ will generally appear in their top three. Employer brand strategy provides a way forward for organisations to ensurethey can attractand retain the talent required for growth. The pathway to employer brandingsuccess should be considered an ongoing journey (see appendix A Employer Brand Excellence Pathway Model). The evolution of the employer brand concept over the pastfive years has been significantand what was for many years considered to be a recruitment function is now being embraced by companies as a strategic responseto buildingcompetitive advantage around their talent. Companies are fast realising that “Today’s most successful companies are those with the BEST PEOPLE, not just the best products!”
  • 6. 3.0 - PART 1: GLOBAL SURVEYRESPONDENTS: DEMOGRAPHICS
  • 7. Demographics (Global) © Employer Brand International 2013 EmployerBranding GlobalInsights Research Study Asia 44  Australia 78  Belarus 24  Canada/USA 86  Europe (other) 102  India 36  New Zealand 51  Poland 78  Romania 49 Russia 231  Scandinavia 45  South Africa 36  South America 45  Spain 78 Turkey 30  UAE 24  UK 62  Ukraine 44 59% 41%
  • 8. Demographics (Global) Age Employee Number Organisation Type © Employer Brand International 2014 Employer Branding Global Trends Study 14% 42% 29% 13% 2% <20-29 30-39 40-49 50-59 60 13% 15% 23%16% 33% 1-10 11-100 101-1000 1001-5000 5000 3% 5% 92% Government Not for profit For profit
  • 9. Demographics (Global) Other industries <3% © Employer Brand International 2014 Employer Branding Global Trends Study 3% 3% 3% 3% 3% 3% 3% 4% 4% 5% 5% 6% 6% 7% 8% 8% 10% Electricity, Gas & Water Financial Services Health Care Construction Telecommunications Banking Transportation &… Retail Consumer Products-… Engineering Education Services Professional Services Recruitment/Staffing Information Technology Manufacturing Advertising & Marketing Consulting Industry 1% 2% 4% 4% 5% 6% 8% 9% 12% 23% 26% Chairman Administrator Vice President Supervisor General Manager Team leader Executive Officer CEO/Managing Director Manager Senior manager Position Level 5% 12% 14% 14% 15% 16% 24% 20+ < 1 1-2 2-3 10-20 3-5 5-10 Tenure
  • 10. 3.0 - PART 2: GLOBAL & REGIONAL FINDINGS
  • 11. Employer Brand Responsibility Figure 1: Whichdepartment(s) iscurrently responsible formanaging your employerbrand? (>100% as more than one answer is possible) © Employer Brand International 2014 Employer Branding Global Trends Study 1% 2% 2% 4% 4% 6% 6% 6% 7% 7% 8% 11% 36% Corporate Affairs I don't know Branding HR & Marketing Communications Talent Management Executive team HR, Marketing & Communications Directors HR & Communications CEO Marketing Human Resources 46 33 38 2009 2011 2014 HR Ownership 5 year trend percent
  • 12. Table 1: Inside the regional data - Departments responsible for managing the employer brand Top 3 responses –the % represents the highest response Asia Australia Europe (other) New Zealand Scandinavia Spain Canada/USA Human Resources 55% 35% 40% 73% 40% 60% 53% Marketing 2 2 2 2 CEO 3 2 Directors 3 3 HR, Marketing & Communications 3 Talent Management 3 3 HR & Communications 2 2 Communications 3 Belarus India Poland Romania Russia South Africa South America Human Resources 56% 31% 48% 2 2 56% Marketing 3 2 3 33% 2 Executive team 2 3 CEO 3 3 Directors 2 HR, Marketing & Communications 2 Branding 3 Human Resources & Communications 3 Human Resources & Marketing 27% 25% Turkey UAE UK Ukraine Human Resources 65% 2 35% 3 Marketing 3 CEO 38% 2 Talent Management 2 HR & Communications 2 3 2 HR & Marketing 25%
  • 13. Expenditure Forecast Figure 2: In 2014 what are your plans for expenditure onemployerbrandingactivities? © Employer Brand International 2014 Employer Branding Global Trends Study 5% 12% 13% 32% 38% A decrease in the amount invested Unsure Need to justify investment Approximately unchanged investment An increase in the amount invested 46 33 38 2009 2011 2014 Increased investment 5 year trend percent
  • 14. Table 2: Inside the regional data - Investment plans for employer branding Top response - the % represents the highest response Asia Australia Europe (other) New Zealand Scandinavia Spain Canada/USA An increase in the amount invested 46% 46% 59% 44% Approximately unchanged investment 37% 53% 45% Need to justify investment Unsure A decrease in the amount invested Belarus India Poland Romania Russia South Africa South America An increase in the amount invested 48% 33% 31% 45% Approximately unchanged investment 41% 44% Need to justify investment 44% Unsure A decrease in the amount invested Turkey UAE UK Ukraine An increase in the amount invested 45% 38% Approximately unchanged investment 36% 37% Need to justify investment Unsure A decrease in the amount invested
  • 15. Employer Brand Strategy Figure 3: Has your company developedaclear employerbranding strategy? © Employer Brand International 2014 Employer Branding Global Trends Study 2% 14% 17% 32% 35% I don't know No, we have not developed a strategy Yes, we have a clear strategy No, but we are working on it Yes, but it can be further developed 16 14 17 2009 2011 2014 Clearstrategy 5 yeartrend percent
  • 16. Table 3: Inside the regional data - Status of employer brand strategy Top response - the % represents the highest response Asia Australia Europe (other) New Zealand Scandinavia Spain Canada/USA Yes, we have a clear strategy Yes, but it can be further developed 41% 48% 41% 53% No, but we are working on it 32% 35% 42% No, we have not developed a strategy I don't know Belarus India Poland Romania Russia South Africa South America Yes, we have a clear strategy Yes, but it can be further developed 46% No, but we are working on it 39% 33% 31% 39% 47% 56% No, we have not developed a strategy I don't know Turkey UAE UK Ukraine Yes, we have a clear strategy Yes, but it can be further developed No, but we are working on it 40% 38% 29% 45% No, we have not developed a strategy I don't know
  • 17. Employer Branding Initiatives Figure 4: Whichactivitiesare you currently undertakingto enhance your employerbrand? (>100% as more than one answer is possible) © Employer Brand International 2014 Employer Branding Global Trends Study 8% 11% 15% 15% 19% 21% 21% 22% 23% 23% 24% 29% 31% 31% 35% 36% 38% 39% 39% 42% 45% 52% 56% 58% Focusgroups(external) Employer brand forumswith leaders Customer research Employer brand forumswith external stakeholders Focusgroupswith current employees Public relations Mobile careers site Alumni program Competitor analysis Retention initiatives Audit of current employer brand Employer brand positioning Applicant tracking system Coaching/mentoring Current employeeresearch Employee referral program Leadership development program Defining EVP's Developing employer brand strategy Induction program Recruitment branding Recruitment advertising/employer marketing Career website development Social media 14 44 58 2009 2011 2014 SocialMedia 5 yeartrend percent
  • 18. Table 4: Inside the regional data - Which activities are you currently undertaking to enhance your employer brand? Top 3 responses - the % represents the highest response Asia Australia Europe (other) New Zealand Scandinavia Spain Canada/USA Career website development 59% 2 2 76% 2 2 Defining employer value proposition(s) 3 3 Employee referralprogram 3 3 Recruitment ad./employer marketing 2 3 2 3 Social media 62% 67% 2 75% 55% 71% Alumni programs 3 Belarus India Poland Romania Russia South Africa South America Career website development 2 59% 2 Defining employer value proposition(s) 44% Developing employer brand strategy 3 Employer brand positioning 2 Employee referralprogram 3 Induction program 67% 3 64% 2 Leadership development program 3 Recruitment ad./employer marketing 83% 2 69% Recruitment branding 2 Social media 56% 3 3 FG with employees to define EB 3 2 Turkey UAE UK Ukraine Career website development 2 63% 2 Applicant tracking system 3 Induction program 55% Recruitment ad./employer marketing 62% 3 2 Social media 3 2 67% FG with employees to define EB 3
  • 19. Achieving employer branding objectives Figure 5: How important are the followinginorder to achievingyour employerbrandingobjectives? (1 = least important 7= most important) © Employer Brand International 2014 Employer Branding Global Trends Study 4.8 5.27 5.53 5.56 5.57 5.75 5.84 5.88 5.89 5.97 5.98 6.08 Conducting market research Participation in social media Producing communications materials Conducting internal research Collaboration b/t different departments Developing strategies for recruiting talent Developing strategies for retaining talent Defining our EVP’s Communications planning CEO engagement Senior management engagement Having a clearly defined strategy 6.04 5.9 6.08 2009 2011 2014 Clearly defined strategy 5 yearstrategy percent
  • 20. Table 5: Inside the regional data - Achieving employer branding objectives Top response (rating out of 7) - the % represents the highest response Asia Australia Europe (other) New Zealand Scandinavia Spain Canada/USA Having a clearly defined strategy 6.06 5.76 6.07 5.93 CEO engagement Senior management engagement 6.32 6.09 6.13 Belarus India Poland Romania Russia South Africa South America Having a clearly defined strategy 6.23 5.82 6.78 Senior management engagement 5.90 6.63 Communications planning 6.56 6.49 Turkey UAE UK Ukraine Having a clearly defined strategy 6.37 CEO engagement 6.50 Senior management engagement 6.09 Defining our EVP 6.13
  • 21. Attracting talent Figure 6: How important do you believe the followingemployerbrandattributes are in attracting new talent to your company? (1 = least important 7= most important) © Employer Brand International 2014 Employer Branding Global Trends Study 4.49 4.81 4.95 5.26 5.33 5.38 5.43 5.58 5.65 5.76 5.95 5.97 6.02 6.07 Employee research Corporate Social Responsibility Communication systems Innovation Performance management Compensation and benefits Recruitment and induction processes Mission, vision, values People management practices and policies Reward and recognition Corporate reputation and culture Work environment Leadership Career development 5.99 5.76 6.07 2009 2011 2014 Leadership 5 yeartrend percent
  • 22. Table 6: Inside the regional data – The most important employer brand attributes to attract talent Top response (rating out of 7) - the % represents the highest response Asia Australia Europe (other) New Zealand Scandinavia Spain Canada/USA Compensation and benefits 6.32 6.17 Corporate reputation and culture 6.19 Leadership 6.25 5.96 6.33 Work environment 6.09 Belarus India Poland Romania Russia South Africa South America Career development 6.35 6.40 Compensation and benefits 5.90 5.27 Corporate reputation and culture 6.50 6.33 Recruitment and induction processes 6.67 Turkey UAE UK Ukraine Career development 6.50 Corporate reputation and culture 6.43 Leadership 5.97 Work environment 6.50
  • 23. Employer Branding Challenges Figure 7: What are the challengesyouhave encounteredinmanaging your employerbrand program? 1-7 (1 = very little extent 7= very great extent) © Employer Brand International 2014 Employer Branding Global Trends Study 3.51 3.81 4.16 4.18 4.42 4.64 4.66 4.75 4.89 Engaging external agency Communicating EB to suppliers Communicating EB to customers CEO engagement Communicating EB to candidates Senior leadership engagement Distinctive employment offering EB messaging across departments Obtaining an adequate budget 4.56 4.4 4.75 2009 2011 2014 Employer branding messaging across departments 5 year trend percent
  • 24. Table 7: Inside the regional data - Challenges in managing the employer brand program Top response (rating out of 7) - the % represents the highest response Asia Australia Europe (other) New Zealand Scandinavia Spain Canada/USA Being creative and innovative to distinguish our employment offering 5.17 Senior leadership engagement 4.70 4.38 Obtaining an adequate budget 4.99 4.71 4.91 Communicating key employer brand messages to potential recruits 5.32 Belarus India Poland Romania Russia South Africa South America Being creative and innovative to distinguish our employment offering 4.48 Senior leadership engagement 5.38 Obtaining an adequate budget 5.09 5.89 5.33 Communicating key employer brand messages to potential recruits 5.13 Co-oordinating employer brand messages across different departments 5.45 Turkey UAE UK Ukraine Being creative and innovative to distinguish our employment offering 4.90 Obtaining an adequate budget 5.40 Co-oordinating employer brand messages across different departments 5.25 5.07
  • 25. What’s important? Figure 8: Whichof the followingismost important to you? (>100% as more than one answer is possible) © Employer Brand International 2014 Employer Branding Global Trends Study 14% 21% 24% 29% 30% 45% 53% None of the above That my family knows the company I work for That my friends know the company I work for My family's perception of the company I work My friends’ perception ofthe company I work Other people’sperceptionofthe company I work for That other people want to work for my employer 53 51 45 2009 2011 2014 Other people’s perceptionof the company I work for is important 5 year trend percent
  • 26. Table 8: Inside the regional data - What is important to people? Top 3 responses - the % represents the highest response Asia Australia Europe (other) New Zealand Scandinavia Spain Canada/USA It is important to me that my friends know the company I work for 3 My friends’ perception of the company I work for is important 2 3 It is important to me that my family knows the company I work for My family's perception of the company I work for is important 2 3 3 3 2 It is important that other people want to work for my employer 46% 2 3 2 2 63% 53% Other people’s perception of the company that I work for is important to me. 3 46% 43% 47% 47% 2 Belarus India Poland Romania Russia South Africa South America It is important to me that my friends know the company I work for 3 2 My friends’ perception of the company I work for is important 3 3 3 2 3 It is important to me that my family knows the company I work for My family's perception of the company I work for is important 2 3 It is important that other people want to work for my employer 75% 67% 69% 67% 75% 67% 60% Other people’s perception of the company that I work for is important to me. 2 2 2 3 2
  • 27. Turkey UAE UK Ukraine It is important to me that my friends know the company I work for 3 My friends’ perception of the company I work for is important 2 It is important to me that my family knows the company I work for My family's perception of the company I work for is important 3 2 3 It is important that other people want to work for my employer 72% 48% 72% Other people’s perception of the company that I work for is important to me. 2 68% 3 2
  • 28. Employer Brand Metrics Figure 9: What metrics doesyour company use to measure return on investment(ROI) of your employerbrand strategy? (>100% as more than one answer is possible) © Employer Brand International 2014 Employer Branding Global Trends Study 5% 15% 19% 20% 24% 25% 25% 29% 33% 33% 34% 41% 44% I don't know Profit per employee Sourcing effectiveness Candidate conversion ratio None defined as yet Employee referral rate of new hires Promotion of internal candidates Ranking in best employer awards Cost per hire Quality of hire Number of applicants Retention rate Employee engagement 12 15 29 2009 2011 2014 Ranking in best employerawards 5 yeartrend percent
  • 29. Table 9: Inside the regional data - Metrics used to measure return on investment (ROI) of the employer brand strategy Top 3 responses - the % represents the highest response Asia Australia Europe (other) New Zealand Scandinavia Spain Canada/USA Cost per hire 3 Employee engagement 37% 3 2 41% 53% 2 48% Employee referral rate of new hires 3 Number of applicants 2 Ranking in best employer awards 2 3 46% Retention rate 2 39% 3 2 3 2 Quality of hire 46% 3 Belarus India Poland Romania Russia South Africa South America Cost per hire 2 3 2 Employee engagement 2 3 2 2 Employee referral rate of new hires 3 3 3 Number of applicants 46% 3 Ranking in best employer awards 64% Retention rate 52% 3 48% Quality of hire 2 49% None, we haven't defined our metrics as yet 2 44% 52% Turkey UAE UK Ukraine Cost per hire 3 53% Employee engagement 68% 37% 2 Number of applicants 2 Ranking in best employer awards 45% Retention rate 3 Quality of hire 3 3 2 None, we haven't defined our metrics as yet 2
  • 30. Employer brand communications Figure 10: Whatis the main communicationmediumyour company isplanning to use to communicate your EmployerBrand during 2014? (>100% as more than one answer is possible) © Employer Brand International 2014 Employer Branding Global Trends Study 4% 10% 11% 11% 16% 16% 19% 22% 22% 22% 22% 31% 32% 32% 33% 34% 37% 38% 39% 40% 43% 64% 76% I don't know Trade shows Newspaper job ads Mobile app External newsletters Alumni events Sponsorship Mobile careers site Blogs Company events Performance appraisal Induction process Graduate programs On campus activities Employee video testimonials Career fairs Company brochures Online job boards Employee referral program Internal newsletters (e.g. staff e-news) Training & development programs Career website Social media 14 44 76 2009 2011 2014 Socialmedia 5 yeartrend percent
  • 31. Table 10: Inside the regional data - Communicating the employer brand in 2014 Top 3 responses - the % represents the highest response Asia Australia Europe (other) New Zealand Scandinavia Spain Canada/USA Career fairs 3 Career website 59% 2 78% 2 2 76% Employee referral program 3 Internal newsletters (e.g.staff e-news) 2 Online job boards 3 Social media 3 65% 2 70% 72% 57% 2 Training & development programs 3 3 3 Company brochures 2 Belarus India Poland Romania Russia South Africa South America Career fairs 59% 3 Career website 78% 69% 60% 2 67% Employee referral program 3 3 3 3 Induction process 2 Internal newsletters (e.g.staff e-news) 2 Social media 2 2 Training & development programs 3 2 2 74% On campus activities 71% Company brochures 3 Turkey UAE UK Ukraine Career website 70% 62% 80% 70% Company events e.g. AGM, product launches Employee referral program 3 Online job boards 3 2 Social media 3 2 2 3 Training & development programs 2
  • 32. Most Effective Employer Branding Initiatives Figure 11: Whichactivity has beenmost effective inenhancingyour company’s employerbrand? © Employer Brand International 2014 Employer Branding Global Trends Study 1% 2% 2% 2% 3% 5% 5% 5% 5% 5% 6% 6% 9% 9% 11% 11% 17% Company videos CSR program Salary increases Talent relationship management Introducing work flexibility policies Employee referral program Increased comms b/t internal depts Talent pool development I don't know Effective leadership dev. program Training leaders to manage employment exp Ranking in best employer awards Career website development Talent development strategy Defining our EVP's Social media participation None identified as yet, too early to tell 14 9 11 2009 2011 2014 Defining ourEVP's 5 yeartrend percent
  • 33. Table 11: Inside the regional data – Most effective employer branding initiatives Top 3 responses - the % represents the highest response Asia Australia Europe (other) New Zealand Scandinavia Spain Canada/USA Effective leadership development program 2 Career website development 18% 3 2 3 Defining our employer value propositions 2 3 Our ranking in Best Places to Work survey 16% Social media participation 3 2 2 22% Talent development strategy 2 30% 3 None identified as yet, too early to tell 3 16% 17% 38% 3 2 Belarus India Poland Romania Russia South Africa South America Effective leadership development program 3 2 2 Defining our employer value propositions 2 2 3 Employee referral program 2 3 3 Increased communications b/t int. depts. 3 3 2 Social media participation 22% Talent development strategy 33% 25% I don't know 2 None identified as yet, too early to tell 30% 23% 20% 41% 3 Turkey UAE UK Ukraine Career website development 2 Defining our employer value propositions 2 18% Employee referral program 3 Increased communications b/t int. depts. 2 Our ranking in Best Places to Work survey 2 Social media participation 20% 3 Talent development strategy 3 38% I don't know None identified as yet, too early to tell 2 38%
  • 34. Major benefits Figure 12: Whatare the main benefitsyouhave gainedfrom your employerbrand program? (>100% as more than one answer is possible) © Employer Brand International 2014 Employer Branding Global Trends Study 3% 7% 8% 10% 11% 11% 12% 13% 19% 19% 21% 22% 28% 32% 35% Increased investor engagement Engaging customers through social media I don't know Increased customer engagement Decreased time-to-fill Setting a standard/framework for HR Increase in unsolicited resumes Increased internal hire rate Decrease in staff turnover Higher job acceptance rate None, too early to tell Reduced recruitment costs Recognition as an employer of choice Increased employee engagement Ease in attracting candidates 28 28 35 2009 2011 2014 Ease in attracting candidates 5 yeartrend percent
  • 35. Table 12: Inside the regional data - Main benefits of employer branding Top 3 responses - the % represents the highest response Asia Australia Europe (other) New Zealand Scandinavia Spain Canada/USA Decrease in staff turnover 3 Ease in attracting candidates 36% 36% 43% 3 33% 3 34 Higher job acceptance rate 3 3 Increased employee engagement 2 2 2 47% Recognition as an employer of choice 3 2 2 Reduced recruitment costs 2 None identified as yet, too early to tell 35% 28% Setting a standard & framework for all HR activity 2 Belarus India Poland Romania Russia South Africa South America Decrease in staff turnover 2 Decreased time-to-fill 52% 33% Ease in attracting candidates 2 2 37% 3 30% Higher job acceptance rate 3 Increase in number of unsol. resumes 2 44% Increased employee engagement 3 62% 33% 2 3 2 Recognition as an employer of choice 3 3 None identified as yet, too early to tell 3 2 Turkey UAE UK Ukraine Decrease in staff turnover 2 2 55% Decreased time-to-fill 2 Ease in attracting candidates 38% 42% Higher job acceptance rate 60% 3 Increase in number of unsol. resumes 3 Increased employee engagement 3 Recognition as an employer of choice 2 None identified as yet, too early to tell 3