Soft skills


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Soft skills

  1. 1. Soft Skills
  2. 2. Introduction  Apart from basic soft skills like communication and self confidence people should also possess some important attributes as well and they are: 1. Body Language 2. Analytical Skills 3. Critical Thinking 4. Individual Interaction 5. Job Performance 6. Career Prospects
  3. 3. Body Language  Body language is a form of mental and physical ability of human non-verbal communication, consisting of body posture, gestures, facial expressions and eye movements.  Humans send and interpret such signals almost entirely subconsciously.  Body language may provide clues as to the attitude or state of mind of a person. For example, it may indicate aggression, attentiveness, boredom, relaxed state, pleasure, amusement, and intoxication.  Body language is significant to communication and relationships. It is relevant to management and leadership in business and also in places where it can be observed by many people.
  4. 4. How to understand Body Language: 7 Steps
  5. 5. Step 1: Understand the meanings of looking  When you look strangers in the eye, you are saying, "I want to know more about you.“  When you look people in the mouth, you are saying, "I am not comfortable looking into your eyes" .  When your eyes are locked onto a specific part of a person's face you are saying, "I am nervous.“  When you look away from a person routinely or lean away from them, you are saying, "I don't like you.“  When you raise one eyebrow, you are saying, "oh really?”  When you roll your eyes upwards, you are saying, "I am imagining“  When you close your eyes halfway, you are saying, "I am suspicious.“  When you look down, you are saying, "I'm thinking.“  When you widen your eyes, you are saying, "I am amazed."
  6. 6. Step 2: Express yourself through facial features  When you wink you are saying, "It's our little secret.“  When you smile subtly, you are saying, "Here is a gesture of approval.“  When you smile with teeth and close your eyes a bit, you are saying, "I am very happy.“  When you walk constantly looking at the ground, you are feeling unconfident.  When you frown, you are saying, "I am bored/unhappy.“  When you drop your jaw, you are saying, "I don't believe it.“  When you bite your bottom lip, you are saying, "I'm flirty."
  7. 7. Step 3: Move your head  When your head is up, you are saying, "I don't mind people looking at me.“  When your head is down, you are saying, "I don't want people to look at me.“  When you turn your head to look at someone, you are saying, "I enjoy looking at you.“
  8. 8. Step 4: Understand meanings of the placement of legs  When you hold your legs close together, you are saying, "I am modest.“  When you hold your legs far apart, you are saying, "I am not modest.“
  9. 9. Step5: Placing your shoulders  When your shoulders are open and wide, you are saying, "I would like to meet new people.“  When your shoulders are closed and hunched, you are saying, "Leave me alone, please.“
  10. 10. Step 6: Understand the meanings of physical contact  When you touch someone on the arm, you are saying, "I want us to be close.“  When you touch someone on the waist/neck/face, you are saying, "I am physically attracted to you.“
  11. 11. Step 7: Understand the general condition  When you are tense, you are saying, "I am not comfortable.“  When you are relaxed, you are saying, "I am comfortable.“  When you fidget, you are saying, "I want to find something better to do.“
  12. 12. Analytical Skills  What exactly are Analytical Skills?  The ability to apply logical thinking to the gathering and analyzing of information.  The ability to visualize, articulate, and solve problems and concepts.  The ability to make decisions that make sense based on available information.
  13. 13. Why analyze information  The political we make can change the course of legislation locally, regionally and globally.  The economic decisions we make impact how we live and the future of companies and markets.  The personal decisions we make can affect the relationships you have with family, friends and co-workers.  The business decisions we make can enhance the quality of our work and even open doors to new opportunities.
  14. 14. 5 Tips to better Analytical Skills  Ask the right questions.  Realize what you don’t know.  Make no assumptions.  Don’t take what you see at face value.  Turn information into knowledge.
  15. 15. #1- Ask the right questions  What do we know already?  What do we need to know?  What are the expected results?  How will we act on this once we have the data?  How much time am I allotted on this research?  When is the information needed?  Note: The most critical question is “HOW” will the information will be used by the requestor?
  16. 16. #2- Realize what you don’t know  Don’t be embarrassed to ask simple questions.  Start from the bottom to ensure you cover all the bases.  Allow your research to guide you into different directions.
  17. 17. #3- Make no assumptions  Does the requestor really know what they want?  Are you sure that the information will be easily found?  Is it possible that someone may have gathered similar information?  Do you have enough time to complete the task?  If in doubt about the results or the format of the report.. Ask.
  18. 18. #4- Don’t take things at Face Value  Errors occur by both man and machine.  Cross-reference statistics and research when possible.  Look deeper to determine the real value in the information.  Validate sources to ensure their credibility, especially those online.
  19. 19. #5- Turn information into knowledge  After collecting information, review and assemble it.  Create categories that help organize it.  Look for patterns of recurring data.  Add your perspective to what you have uncovered.  Summarize analysis to crystallize the findings.  Bring value to the information by keeping your requestor in mind.
  20. 20. Critical Thinking  Critical thinking has been defined as “the mental process of actively and skillfully conceptualizing, applying, analyzing, synthesizing and evaluating information to reach an answer or conclusion.  Critical thinking is a way of deciding whether a claim is always true, sometimes true, partly true, or false.  Critical thinking employs not only logic (either formal or, much more often, informal) but also broad intellectual criteria such as clarity, credibility, accuracy, precision, relevance, depth, bread th, significance and fairness.
  21. 21. Skills required for Critical Thinking The list of core critical thinking skills includes observation, interpretation, analysis, inference, evaluation, expl anation, and meta-cognition. There is a reasonable level of consensus that an individual or group engaged in strong critical thinking gives due consideration to establish: 1. Evidence through observation. 2. Context Skills 3. Relevant criteria for making judgment well 4. Applicable methods or techniques for forming the judgment 5. Applicable theoretical constructs for understanding the problem and the question at hand. In addition to possessing strong critical-thinking skills, one must be disposed to engage problems and decisions using those skills.
  22. 22. Procedure followed for Critical Thinking  Critical thinking calls for the ability to: 1. Recognize problems, to find workable means for meeting those problems 2. Understand the importance of prioritization and order of precedence in problem solving. 3. Gather and marshal pertinent (relevant) information. 4. Recognize unstated assumptions and values. 5. Comprehend and use language with accuracy, clarity, and discernment. 6. Interpret data, to appraise evidence and evaluate arguments. 7. Draw warranted conclusions and generalizations. 8. Reconstruct one's patterns of beliefs on the basis of wider experience.
  23. 23. In Short All these attributes will only improve your chances to be a great leader and will lead to a great career. THANK YOU