Sociotechnical systems (STS) recognize the interaction between people and technology in workplaces. STS theory focuses on jointly optimizing technical performance and employee work experience. It involves designing social and technical systems together. Key components of STS include technology, employee behavior, business processes, management practices, and organizational culture. Research on STS examines topics like user experience, system development, business processes, performance, and change management. Understanding systems theory, qualitative analysis, and other analytical tools helps with studying STS.

1. SOCIOTECHNICAL SYSTEMS IN
INFORMATION TECHNOLOGY
RIRI SATRIA

2. What is Sociotechnical systems? (1)
• Sociotechnical systems (STS) in organizational
development is an approach to complex
organizational work design that recognizes the
interaction between people and technology in
workplaces.
• Sociotechnical theory therefore is about joint
optimization, with a shared emphasis on
achievement of both excellence in technical
performance and quality in people's work lives.

3. What is Sociotechnical systems? (2)
• Sociotechnical theory is about joint
optimization, that is designing the
social system and technical system in
tandem so that they work smoothly
together.
• Sociotechnical theory, as distinct
from sociotechnical systems,
proposes a number of different ways
of achieving joint optimization.

4. Components of Sociotechnical Systems
• Technology
• People (behavior)
• Business process
• Management practice
• Organization culture

5. Sociotechnical Systems Framework
(Ian Sommerville, 2012)

6. Sociotechnical Systems Stack

7. Some Research Topics in
Sociotechnical Systems
• User experience and technology acceptance
• User-centered systems development
• IT and business process management
• IT and workload analysis
• IT and performance management
• Organization culture and IT
• Social media impact to organization or society
• IT and organization change management

8. Some Basic Requirements
• General systems theory
• Soft systems methodology (SSM)
• Systems dynamics
• Statistics (regression, SEM, etc)
• Text / qualitative analysis
• Analytics hierarchy process (AHP)

9. Some Useful Readings