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Developing a Social Media Plan & Metrics Presented by:  Gabie Benson, Director of Development              and Public Relations Jennifer Baltz, Branding & Technology 	                      Manager Abri Hochstetler, Public 					Relations Coordinator
Social Media Use 2005 – 5% of all adults were on a social media site
Social Media Use 2011 – 65% of all adults use social media sites -Pew Research Center
Quiz Time What social networks are you on?
Social Networks most used by Nonprofits  Facebook – 86% Twitter – 56% YouTube – 48% LinkedIn – 33% Flickr – 25% Myspace – 14%
Who’s Online?
Who’s Online? Women 18-29 are social media  power users
Who’s Online? No significance in household income, race, education, or environment
Quiz Time Generational Trends Millennials  - 83% Gen X - 70% Boomers - 51%	 Civics- 33%
Who’s Online? Women 55+ are the fastest growing group on Facebook
Part 1: Getting Started  Set your objectives  Identify your audience  Choose your networks  Focus your message
What are three objectives that your affiliate would want to achieve using social media?
Setting Our Objectives Increase brand recognition and organizational transparency Create engagement opportunities Maintain and cultivate relationships Engage new audiences Promote an image of Girls Inc. as tech-savvy, modern, relevant
Identifying Our Audience
Choosing Our Networks Does the site help us meet our objectives? Does the site reach our audience? Is the site secure and can we manage risk?
Focusing Our Message Content is central to your strategy! Website Newsletter Blog
Our Strategy
Activity #1 Get started on your plan
Part 2: Managing Social Media  Establishing policies   Dedicating time and staff  Engaging in the conversation  Monitoring activity  Measuring effectiveness
Establishing Policies Staff Social Media Policy Girl Policy Blog Comment Policy
Dedicating Time & Staff Don’t set it and forget it Consider staff resources, time, and voice Calendar planning content Scheduling
Engaging in the Conversation Comment on and retweet posts about our community, sector, and topics of expertise Respond if someone comments TO you or ABOUT you @your staff, volunteers, sponsors, etc.
Monitoring Activity ,[object Object]
Twitter advanced search
Words, people, places, sentiment
Nearby Tweets
HootSuite – “add location”
Smart Phones – search with “distance” or “location”,[object Object]
Why Use It? Find out about what others are saying about you or your services online without having to run your own daily internet searches. Find relevant and timely content to share with your followers. Discover and respond to commentary quickly.
How do I get started?  Visit  google.com/alerts and enter your query      Enter your email address  Confirm the alert you have created  That's it! Your alert is active, and you'll receive an email whenever Google Alerts finds new results for your search.
Measuring Effectiveness How do you know how you are doing? ,[object Object]
HootSuite
Klout
Facebook Insights,[object Object]
Why Use It? 	Informed site design improvements  	Drive targeted traffic  	Track the effectiveness of marketing        Discover what keywords resonate with 	visitors
How do I get started? Create a Google account or use an existing Google account Visit http://www.google.com/analytics/ and “Sign Up Now”  Follow instructions to get your personalized tracking code and install in the code of your website
A Few Tips Create custom segments for analyzing traffic from social media and other sites. Look for pages with high traffic but also high bounce rates and add internal links in the page content. Track goal conversions and paths (such as volunteer applications) by segments. Track popular content by segment. Use Google URL builder to track traffic by campaign/link.
Visits to Blog
Visitors from Twitter Visitors from Facebook
HootSuite 	What is it? HootSuite is a free social media dashboard that tracks multiple networks, allows for scheduled messages, and offers basic analytics.
Facebook Insights 	What is it? Facebook Insights is an analytics tool that tracks user data and activity as well as interactions with visitors to your Facebook Page.
Part 3: Best Practices  Integration  Creating campaigns  Writing for the web  Following Girls Inc. branding standards
Integration Promote and connect social media in all your communications. ,[object Object]
Newsletter
Thank you notes
Staff email signatures
Business cards
Annual Report
Solicitations
Onsite,[object Object]
Campaigns Scholarship Campaign 2010
Touchstone Awards 2011
Volunteer Recruitment
Writing for the Web ,[object Object]

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Editor's Notes

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  3. For example, Analytics can show you how people found your site, how they explored it, and how you can enhance their visitor experience.
  4. It's one of the most powerful web analytics solutions on the market - and it's free for anyone to use.
  5. GB
  6. GB
  7. JB Google analytics
  8. AH