Social media basics includes: What is it? Why use it? What’s in it for you? Old Media vs. New Media, Push vs. Pull, Social Media at Work, Advantages vs. Disadvantages, Culture, Social Media Strategy, Creating a social media plan, Blogs, Twitter, Facebook, LinkedIn, Google+, Pinterest, PHOTO/VIDEO, Instagram, You Tube, CHOOSING PLATFORMS, SOCIAL MEDIA POLICY, LEGAL IMPLICATIONS, Creative Commons, PUBLISHING CALENDAR, TIME MANAGEMENT, Hootsuite
3. WHAT IS SOCIAL MEDIA?
It’s an ‘ONLINE COCKTAIL PARTY’
Social = the instinctual need humans have to
connect with other humans
Media = the tools we use to make those
connections with other human beings
Defined = how we use technology to effectively
reach out and connect with other human beings,
create relationships, build trust and be there when
the people in those relationships are ready to buy
our products
4. FUN FACTS
Most people aren’t using multiple social networks. Over
50% of Internet users either don’t use any social
networks, or use just one.
Facebook and Instagram users are the most engaged.
Around 60% of their users sign in every day (compared
to 46% of Twitter users)
Pinterest and LinkedIn are stand-alone networks. There
is much less crossover usage with other networks
(except Facebook).
Pinterest and LinkedIn users are wealthier than the
other networks with a high percentage earning over
$75000 PA.
7. Fundamental Shift in Power
Customers are now controlling brands and messages
It’s word of mouth at the speed of light
Everyone can be a publisher
8. OLD RULES OF MARKETING
Advertising – push strategy
Needed to appeal to the masses
Relied on interrupting people
One-way communication
Creativity was the most important piece
Was important for ad agencies to win awards
Advertising and PR were separate divisions run by
different people
9. NEW RULES OF MARKETING
It’s more than advertising – pull strategy
PR is more than just a mainstream media audience
You are what you publish
People want participation, not propaganda
People want authenticity, not spin
It’s about delivering content at just the precise
moment your audience needs it
10. RULES FOR THE NEW GAME
Treat people well
They will treat you well back
Build a big network
Your network = your net worth
The wider your network, the easier it is to get things
done
The more personal the relationship, the more
straightforward you can be
11. SOCIAL MEDIA AT WORK
Should we use it at work?
If so, for what?
12.
13.
14.
15. SOCIAL MEDIA AT WORK
ADVANTAGES
Facilitates open communication.
Employees are able to discuss ideas, post
news, ask questions and share links.
Provides an opportunity to widen
business contacts.
Targets a wide audience, making it a
useful and effective recruitment tool.
Improves business reputation and client
base with minimal use of advertising.
Expands market research, implements
marketing campaigns, delivers
communications and directs interested
people to specific web sites.
DISADVANTAGES
Opens up the possibility for hackers to
commit fraud and launch spam and
virus attacks.
Increases the risk of people falling
prey to online scams that seem
genuine, resulting in data or identity
theft.
Potentially results in negative
comments from employees about the
company or potential legal
consequences if employees use these
sites to view objectionable, illicit or
offensive material.
Potentially results in lost productivity,
especially if employees are busy
updating profiles, etc.
16. OPEN LEADERSHIP
Respect your customers
and employees have
power
Share constantly to build
trust
Nurture curiosity and
humility
Hold openness
accountable
Forgive failure
17. OPEN CULTURE
Must let go to succeed
Greater transparency can
lead to significant
changes
Being open requires more
rigor and effort than being
in control
People will push back
18. ANALYZE EXSISTING MEDIA
Is it working?
Expense/Conversion (ROI)
Amount spent on marketing last year/total # of new
customers
Who is doing it?
Who are you reaching?
Demographics
Analyze your current demographics
Identify future demographic groups
19. 5 STEPS TO INTEGRATION
Implement
& Measure
Identify
Resources
Integrate
Medias
Social
Media
Trinity
Analyze
20. SOCIAL MEDIA CAN…
Attract customers
Educate buyers
Overcome resistance and address objections
Establish your credibility, trust and authority
Build buzz via social networks
Build fan base and inspire customers to love you
Inspire impulse buys
21. SOCIAL MEDIA STRATEGY
Get clear about your goals
Educate
Sell
Connect
Branding
Define your ‘ideal customers’
Where they are online
Choose social media platforms wisely
Start with one platform and get involved
Consistency is critical
22. SOCIAL MEDIA STRATEGY
Follow the 80/20 RULE
80% of posts must be things of value
Tips, photos, quotes, humor, etc…
Articles, Blogs, new items
20% of posts promote your business or cause
Coupons, specials, web links, promotions
Invites to events
23. SOCIAL MEDIA STRATEGY
Listening
Industry
Competitors
Target market
Potential customers/followers
Monitoring
Is it working?
How do you know?
ROI
Monetary vs. Branding
24. SOCIAL MEDIA PLAN
Engage the company and/or team
Describe the business
Perform a SWOT analysis of the companies current
marketing strategies
Define goals and objectives
Clarify your marketing message
Coordinate all marketing efforts
25. SOCIAL MEDIA PLAN
Identify tools to match goals
Identify listening priorities
Create a publishing and implementation schedule
Implement consistently
Measure
Review and adjust as necessary
28. CONVERT
Consumption of Content +
Time = Client
• Social media works best
as a tool for attracting
traffic and attention it
does not work well for
converting strangers
into clients
• Best conversion tool is
your own website
29. TRANSFORM
• Built on social proof
• You must do a good job
• Use success to attract more
success
• Testimonials
• Case studies
• Videos
• Audios
• photos
31. BLOG PLATFORMS
Wordpress
Tumblr
Website
Blog Searches
http://blogsearch.google.com
www.technorati.com
Follow industry blogs
32.
33. BLOGS
Who
Should blog for your company?
Who else is blogging in your industry?
What
Should you blog about?
What are others blogging about?
Where
Will it reside?
When
How often?
34. BLOGS
Why
What are your goals?
Why are you blogging?
What do you want your readers to gain?
How
How will you find the time to start and stay
committed?
35. BLOGS
Identify tools
Identify content
Identify plug-ins and widgets
SEO advantages
RSS and Readers
Interconnection
38. CONTENT RULES
Embrace publishing
Insight inspires originality
- know yourself
Build momentum
Speak human
Reimagine, don't
recycle
Be authentic
Know the industry
Share or solve, don't
shill
Show, don't tell
Do something
unexpected
Stoke the campfire
Create wings and
roots
Play to your strengths
39. BLOG POST TEMPLATE
Post title
Let readers know how the blog will be useful to them, use an
element of surprise
First sentence
Hook the reader
Next paragraph
Begins to answer the question you raised earlier or explain your initial
statement
Bulleted or numbered lists
Create a list of your key points
Add an image
Close with a question
40. TWITTER
Microblogging site
Text-based posts up to 140 characters
Connects in real time
Great for SEO [Search Engine Optimization]
Able to create business pages
Can have multiple pages
41. TWITTER
Largest penetration in the US
5,700 tweets happen every second
560 million users
People use it for media consumption
Twitter grew 44% from 2012-2013
Twitter Search
www.search.twitter.com then click on the Advanced
Search to get specific keywords and regions. You don't
have to have a twitter account to find out what people
are talking about.
42. TWITTER JARGON
@reply
Used to directly talk to someone or mention them.
DM or Direct Message.
This is a private message.
# or hashtag
This is a way to break a conversation out into a
type of “chat room”.
RT or Retweet
A way to pass along information from one person
you are following to all your followers.
43. WAYS TO USE TWITTER
Connecting with current
clients
Finding new customers
Forming joint ventures
Watching the competition
Get instant market
feedback
Share your followers
respect
Let people sample your
style and work
Generate quality traffic
Build trust
Generate content
Generate ideas
Find people
Manage your
reputation
44. FACEBOOK
A billion users worldwide
Largest opportunities with consumers
2.5 billion pieces of information shared each day
Facebook is ageing. 45% of Internet users aged
65+ use Facebook65+ use Facebook
46. FACEBOOK
23% of users log in at least 5 times a day
47% of Americans say Facebook is their #1
influencer of purchases
70% of marketers used Facebook to gain new
customers
Facebook Search
www.Facebook.com/Search Select Pages to limit
your search to just Pages. Search on keywords in
your niche to see what people are doing.
47. WAYS TO USE FB PAGES
Company page
Build audience
Use FB as “ ___”
Understanding insights
Advertising
Promote post
Ad promoting page or website
Follow others
Settings
49. LINKEDIN
79% over the age of 35
250 million users
Used by corporate brands
Gives smaller companies an opportunity to network
and connect
The best time to post on LinkedIn is Tuesday
through Thursday, when professionals are either
beginning or finishing their workday.
50. WAYS TO USE LINKEDIN
Share professional information
Establish your expertise
Identify industry trends
Highlight blog
Showcase work samples
See who has viewed you
Build a powerful network
51. GOOGLE+
Interacts with all Google apps
Must have a Google account
Run by the #1 search engine
in the world
Content can rank in search
results
Circles
Hangouts
Integrates easily with other platforms
52. GOOGLE+
925,000 new users every day
400 million active users
Not as many brands participating but the ones
that are find strong followings
45 to 54 year old bracket increased its usage on
Google+ by 56% since 2012
53. PINTEREST
Mission is to “connect everyone in the world through
the ‘things’ they find interesting“
Pinboard-style social
photo sharing website
Pinboards are themed so that
pins can easily be organized,
categorized and discovered by
other users.
54. PINTEREST
All about discovery
68% female
Largest opportunities
Fashion, home décor, babies, wedding and recipes
70 million active users
Poised to become one of the top four platforms
55. INSTAGRAM
Online photo-sharing, video-sharing and social
networking
Able to apply photo filters
Share photos on other networks
No advertising
Follower model like Twitter
Easy to use
56. INSTAGRAM
All about pictures and now short [15 second]
videos
Brands are participating using #hashtags and
posting pictures consumers can relate to
Most followed brand is MTV
150 million active users
Most users under the age of 35
57. YOU TUBE
Over 2 billion video views per day
Over 35 hours of video uploaded per minute
70% of YouTube traffic comes from outside the U.S.
2 billion video views per week are monetized
Every auto-shared tweet results in six new YouTube.com
browsing sessions.
YouTube was initially funded by bonuses received
following the eBay buy-out of PayPal
Google paid $1.65 billion for YouTube in November
2006
58. BEST VIDEOS FOR BUSINESS
How to videos – make sure title them “How to ___”
Frequently asked questions video about your
business.
Describe how your business is different. What is
your unique offering to your clients?
Customer Testimonials
59. BEFORE YOU FILM
Watch some of the most shared videos
Practice creating some videos for fun
Do NOT spend lots of money – there is no need
Research your industry
Decide to give it a try
60. YOU TUBE
‘Video is 50 times more likely to appear on the first
page of a search result than standard text based
content’ recent Forrester Research report
Every minute 24 hours where the video was
uploaded to YouTube alone
62. GOOGLE ALERTS
Create alerts against your searches
Six categories
News
Web
Blogs
Images
Videos
Groups
63. Creating a Social Media Policy
In today's virtual working world, social media will
inevitably come up. It's critical to define what your
company expects early on, so you can benefit
from the positive aspects of the medium rather
than try to fight against them.
64. SOCIAL MEDIA POLICY
Examine corporate culture and social media goals
Get buy in at the appropriate levels
Define the scope
One policy for the entire company? Or separate policies
for different departments?
Research state and federal laws
Clarify policy rules
Address personal vs. professional
Keep in short
65. #1 The Strict Policy
Employees often must state disclaimers separating
themselves from their company
Their workers are not able to ever communicate as
customer service unless granted permission
Employees cannot share logos of the company
Social media is not allowed or tolerated in the
workplace at all
66. #2 The Common Sense Policy
Users should be respectful and courteous
Employees are expected to be honest about who
they are
Workers can't publish any confidential company
information
Expected to respect the privacy of other
coworkers and clients
67. #3 The Balanced Policy
Allowed to promote company events and
integrate the company respectfully
Avoid controversial topics to steer clear of bad
press and labeling
Encouraged to interact with marketing online
Allowed to state what company they work for and
talk about the company, within reason
68. Ford’s Social Media Policy
Use your common sense.
Beware of privacy issues.
Play nice, and be honest.
69. LEGAL IMPLICATIONS
Disclosure of Confidential
Information
Unauthorized Use of
Trademarks
Unauthorized Use of
Copyright-Protected
Works
Defamation Issues
Electronic Discovery
Dynamic Information
Human Resources Issues
Securities
Privacy/Publicity
Endorsements
Employee safety
Computer hacking
70. CREATIVE COMMONS
Creative Commons (CC) has
released several copyright-
licenses known as Creative
Commons licenses free of
charge to the public. These
licenses allow creators to
communicate which rights
they reserve, and which
rights they waive for the
benefit of recipients or other
creators.
73. PUBLISHING CALENDAR
DAILY
Twitter 5-20 times per day
Facebook 1-2 posts per day
Pineterest
LinkedIn
Respond to news items
Respond to blog comments
User generated content on your own site
74. PUBLISHING CALENDAR
Weekly
One new blog post, two or three if you can
manage
Short video
How-to article
Participation in related forums
Update your primary websites pages or sections
Add all new contacts on LinkedIn
75. PUBLISHING CALENDAR
MONTHLY
A meatier blog or article based on deeper research
Create and mail an e-mail newsletter
Produce a short video
Produce an audio podcast
Produce a PowerPoint presentation and post it to SlideShare
Organize and promote a meet up
Contribute a guest post or article to another blog
Produce a webinar
Publish a case study or customer success story
77. PUBLISHING CALENDAR
Annual:
Live or virtual event
Executive Roundtable
Industry White paper
Speak at an annual conference
Announce and launch a contest or sweepstakes
iPhone app
Update your web presence with a new story feature
Produce a game
78.
79. TIME MANAGEMENT
Consistency is key
One platform at a time
Enlist others
Set a timer
Set aside technology-free
zones and/or times
Use Hootsuite
80. HOOTSUITE
Site allowing you to post to multiple social media
sites
Facebook, Twitter, LinkedIn, Etc..
Schedule posts for later dates
Great for organizing multiple
channel social media campaigns
Time management tool
Measure campaigns across platforms
WHY SOCIAL MEDIA:It’s all about two- way communication, We no longer control the corporate or company message, People want information from people they KNOW, New way to sell is to not sell at all, Everyone is now a publisher] People are saying what you need to hear, A more natural and comfortable way to sell, 20 people can quickly become 20,000, Become part of the real-time culture, The rules of marketing have changed,
Customer behavior and expectations have changed
SOCIAL MEDIA CAN:
Attract customers
Educate buyers
Overcome resistance and address objections
Establish your credibility, trust and authority
Build buzz via social networks
Build a base of fans and inspire customers to love you
Inspire impulse buys
SOCIAL MEDIA CATEGORIES:
Social Networking, Publishing, Photo Sharing, Audio, Video, Microblogging, Livecasting, Virtual Worlds, Gaming, Productivity Applications, Aggregators, RSS, Search, Mobile, Interpersonal
NEW RULES OF MARKETING:
It’s more than advertising
PR is more than just a mainstream media audience
You are what you publish
People want participation, not propaganda
People want authenticity, not spin
It’s about delivering content at just the precise moment your audience needs it
It’s not about the masses
PR is not about your boss seeing your company on TV – it’s about your buyers senior company on the web
It’s not about winning awards it’s about winning business
Companies drive people into purchasing through great online content
It’s direct communication with customers
The lines between PR and marketing are now blurred
What are you doing to ATTRACT?
How can you CONVERT potential buyers?
What will it take to TRANSFORM customers into lifelong buyers?
STATS: Over 1 billion tweets per week, Twitter’s most-followed user, Lady Gaga, is rapidly closing in on 20 million followers, 69 percent of users follow others based on recommendations from friends, 34% of marketers have generated leads using Twitter
55% of Twitter users access the platform via their mobile
WHY USE TWITER: Share information, Create buzz, Listen to and learn from any industry, Get feedback in real time, Tell your story, Increase SEO, find new customers, form joint ventures, real time, global human search engine
TERMS:
tweet(ing): the act of posting to Twitter
tweets: posts on Twitter by twitterers
tweeps: Twitter people that follow each other from one social media/network to another
tweetup: when twitterers meet in person – a Twitter meet up
Twittosphere: the collective group of people who tweet.
ReTweet or RT is a re-posting of someone else's Tweet
DM is a Direct Message sent to a twitter user
@ sign is used to call out usernames in Tweets
# People use the hashtag symbol before relevant keywords (no spaces) in their Tweet to categorize those Tweets and help them show more easily in Twitter Search.
STATS: 500+ million active users, Average user has 130 friends, Average user spends an average 15+ hours FB per month. WHY USE FACEBOOK for BUSINESS: Easy to use, its where people are, access to many different demographics, develop brand awareness, build and maintain relationships, targeted ads and posts
PERSONAL PROFILE: Must have a personal account to set up a business page, but you do not need to identify that you are connected with the business page. GROUPS: Facebook Groups are the place for small group communication and for people to share their common interests and express their opinion. Groups allow people to come together around a common cause, issue or activity to organize, express objectives, discuss issues, post photos and share related content. There are three types of groups, open, closed and private. Open groups are open to all and any can see the content posted, closed groups can be searched on FB but in order to see the content individuals must request to join the group, private groups are only visible to those in the group. PAGES: Facebook Pages enable public figures, businesses, organizations and other entities to create an authentic and public presence on Facebook. Unlike your profile, Facebook Pages are visible to everyone on the internet by default. You can set up business page with multiple administrators [different people from the organization can have different levels of access to the page], people can like your page and you can invite people to like the page. INSIGHTS: Pages have an insights section that administrators can use to track results [i.e. demographics of your fans, when they are online and what they are most interested in] ADVERTISING: There are multiple ways to advertise on FB. You can target very specific target markets.
STATS: More than 150 million members in over 200 countries
LinkedIn members did nearly 4.2 billion professionally-oriented searches on the platform in 2011
More than 2 million companies have LinkedIn Company Pages
More than one million LinkedIn Groups
50% of LinkedIn users have a bachelor’s degree or higher
WHY USE LINKEDIN:
Create an online resume
Build professional network
It’s a database you do not need to update
Find a job
Get connected in your industry
Research tool
PROFILE TIPS:
Take time developing this
Use your resume as a guide
Have someone else critique it
Look at others in your field
Create a great headline
Use a professional photo
Fill in your specialties
Update status weekly
STATS:
WHY USE GOOGLE+ FOR BUSINESS: Affects search results on Google, Can improve your click through rates, Allows you to segment your audience, It’s easy to track , It’s real-time, Allows you to save searches, Share relevant content with the right people, Follow content posted by people you find interesting, Each piece of contents has its own URL – making content and its interaction able to rank in search results
MORE INFO:
*CIRCLES
Circles are private
No one in a circle can see who else is in the circle. They also don’t know what you’ve names the circle, or how many other people are in it.
Groups are very different from circles in three important ways: Circles are not groups
All Group members know the name of the group
All Group members know the purpose of the group
All members know who’s in the Group
*PAGESAllows you to set up a business page to promote your business or cause
Must have a personal page first
Google+ Pages automatically unfollow you if you unfollow them.
Pages don’t receive notifications via email, text, or in the Google bar.
STATS: Over 10.4 million users, Pinterest is retaining and engaging users 2-3 times better than Twitter, 80% of users are women, Accounts for about 3.6% of referral traffic, Over 80% of Pinterest pins are ‘repins’, 30% of Pinterest users are between 25-34 years, 25% 35-44 & 17% 18-24 years old, American users spend an average of 1 hour 17 minutes on the site, 50% of users have kids
WHY USE PINTEREST FOR BUSINESS:To create a visual resume, profile
To promote your brand
To connect with others
To build your SEO and online presence
Research industries and target groups
MORE INFO:
TERMS: Pin: A Pin is an image added to Pinterest, A pin can be a added from a website using the ‘Pin It Button’, or you can upload images from your computer. Each pin added using the Pin It button links back to the site it came from.
Repin: Is adding an image you find while browsing Pinterest to your own board. When you repin an image, the user who first pinned the image will also get credit. Repins maintain the source-link of the image no matter how many times it’s repinned.
STATS: 200 million active monthly users, Over 90% of the 150 million people on Instagram are under the age of 35, 68% of users are women, Instagram is almost as popular as Facebook, 57% of Instagram users check their accounts daily compared with 63% of Facebook users, 55 million photos uploaded every day, 43% post more than once a day, engagement 15x that of Facebook
WHY USE INSTAGRAM FOR BUSINESS: Take, share and find photos, Tell your story with photos, over 75% of leading brands already present on the platform, show your products, show how your product is made, go behind the scenes, make your followers feel special, take customers ‘with’ you, share your employees,
MORE INFO: Instagram squares your photos, Polaroid-style, then applies your choice of filters to create a variety of interesting looks. Use Instagram badges – these are icons that allow you to link other social media accounts all with the click of a button. Instagram doesn’t have business-specific profiles, built-in visibility or engagement metrics, or paid advertising options. Instagram’s technology helps you easily create stunning images that you can easily use on your other social networks.
STREAMS: Facebook, Twitter, LinkedIn, Foursquare, My Space, PingFM, WordPress and Mixi
WHY USE HOOSUITE FOR BUSINESS:
Manage multiple networks from one place
Access social media sites from anywhere
Assign tasks
Monitor mentions and respond in real time
Find new business
Use to build relationships
Grow reach
Share blog feeds automatically
FEATURES:
Publisher
Scheduler
Analytics
Assignments
Contacts
RSS
Add Social Networks