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Renovate your communication skills

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Strategies for Active Listening

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   Style 1: Action (What)
     Results, Objectives, Achieving, Doing
   Style 2: Process (How)
     Strategies, Organi...

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   Ask Good Questions
   Listen
   Empathize
   Repeat & Respond
   Take Action

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Renovate your communication skills

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Renovate Your Communication Skills
Strategies for Active Listening
Eighty-percent of effective communication involves learning to be a good listener. This fun-filled, dynamic session will challenge attendees to renovate their active listening skills. To renovate means to revive, reinvigorate and/or make new. In this seminar attendees will learn how to revive their listening skills, reinvigorate the way they communicate their message and will be inspired to create new listening habits. This session is designed for those who want to be more effective in their work, build stronger relationships and make a bigger impact in their world.

Renovate Your Communication Skills
Strategies for Active Listening
Eighty-percent of effective communication involves learning to be a good listener. This fun-filled, dynamic session will challenge attendees to renovate their active listening skills. To renovate means to revive, reinvigorate and/or make new. In this seminar attendees will learn how to revive their listening skills, reinvigorate the way they communicate their message and will be inspired to create new listening habits. This session is designed for those who want to be more effective in their work, build stronger relationships and make a bigger impact in their world.

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Renovate your communication skills

  1. 1. Strategies for Active Listening
  2. 2.  Style 1: Action (What)  Results, Objectives, Achieving, Doing  Style 2: Process (How)  Strategies, Organization, Facts  Style 3: People (Who)  Communication, Relationships, Teamwork  Style 4: Idea (Why)  Concepts, Theories, Innovation
  3. 3.  Ask Good Questions  Listen  Empathize  Repeat & Respond  Take Action
  4. 4.  Ask open ended  Ask a follow up questions question  Who  What  Summarize and ask for  Why clarification  Where  When  Practice as much as possible  Stay silent after asking
  5. 5.  Use the ‘2 minute’ rule  Clear your mind  Show interest  Stay present  Don’t plan ahead  It is a CHOICE
  6. 6.  Write down three or four things your employees and/or coworkers have said this week.  When did you really listen this week?  When could you have listened better?
  7. 7.  Input  Talented people want to share their ideas  Motivations  What do others want from the job and/or you  Challenges  What are the problems and issues
  8. 8. Your employee or coworker says:“I’m having trouble with one of my coworkers. She seems to lack motivation.” What Kind of Trouble? “He’s not as productive as he used to be.” How has productivity dropped? “He gets less work done in a week, and the quality has slipped too.”
  9. 9.  Empathy is the capacity to recognize and, to some extent, share feelings (such as sadness or happiness) that are being experienced by another sentient or semi-sentient being. Someone may need to have a certain amount of empathy before they are able to feel compassion.
  10. 10.  Be Present  Watch for opportunities  Take responsibility  Daily risks  Daily “have to’s”

Editor's Notes

  • Opening Story:
  • Why renovation?
  • Brainstorm in small groups all the different customers we serve and then share as a large group.
  • Write a personal mission statement.“Being a cheerleader of people”
  • We are the cheerleaders at SMCC. We have the ability to transform lives. The lives of students, coworkers and community members. My experience at North Hennepin Community College.
  • Do the communication assessment and then break into small groups and discuss the ways you like to be communicated to.
  • Style 1: Focus on result State one recommendationBe brief Emphasize practicalityUse visual aidsStyle 2:State facts Organize in logical orderbackground, situation, outcomeBreak down recommendations Include optionsDon’t rush Use outlinesStyle 3: Allow small talk Stress relationshipsStress past success indicate support form othersUse an informal writing styleStyle 4:Allow time for discussion Allow for tangentsTry to relate topic to broader idea Emphasize future valueWhen writing: start with overall statement and work towards particulars
  • Alert:*Quick to notice any unusual and potentially dangerous or difficult circumstances; vigilant*Able to think clearly; intellectually active*engaged in or accustomed to close observation*alertness: a state of readiness to respondBeing ALERT:
  • Complete listening assessment
  • How can it not be our job?My role with students. Life happens, are we willing to step out of our comfort zone and focus on people? Share story of pregnant students
  • Get into small groups and decide what you are going to do as the result of today. How will you make a difference here at SMCC? How will you be more ALERT?
  • ENT II Spring 2010Share your success story.

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