Together with the the Democratic Society, we were commissioned by Government Digital Service (GDS) to undertake a 6-week discovery project to explore how the process of online consultations, as delivered by central government, could be improved.
This case study focusses on what we recommended, how our different approaches made our collaboration stronger, and our shared view on the future of citizen engagement.
Emma Parnell and Michelle Brook presented this talk during the Service Design in Government conference.
Plan for Success: An Intro to Open and Sustainable Community Engagement Laurenellen McCann
A hands-on introduction to planning for successful, meaningful community engagement in government open data initiatives, designed and facilitated by Laurenellen McCann (Director of New America DC) at the 2016 What Works Cities Summit. This workshop walks through the basics of human behavior to demonstrate how to develop outreach plans that "meet people where they are" and support the creation of long-term, authentic, *non-extractive* connections between people. Although this presentation caters to open data, this "build with" approach can be a used for a variety of governmental and non-governmental initiatives.
If you're interested in learning more or having Laurenellen teach your team, contact them here http://laurenellen.com/contact
How can an industry that places empathy at the core of its practice ignore the big problems facing South Africa and the continent? In a rapidly changing design landscape will UX designers even be relevant in the future? UX designers exist at a unique interdisciplinary juncture and it gives us the opportunity to create inspiring responses to these questions. With the maturity of design thinking, social innovation, and lean startup, we are uniquely placed to re-apply our skills to find new relevance and greater impact in doing work that matters. But taking action is not easy, even if it can be known what is to be done. In this talk David will explore the new mindsets, skills and attitudes UX designers need to adopt to shift from merely doing design to becoming design activists.
Design for Social Innovation A Brief OverviewPenny Hagen
This presentation is a quick introduction and overview of Design for Social Innovation, including some local examples. The presentation was developed for students of the Design and Business Major at Auckland University of Technology and aims to help show how design extends and is adapted for the challenges of social innovation - with an emphasis on community involvement, collaboration and ownership of 'design' and 'change'.
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...Jess McMullin
UXCamp Ottawa 2013 talk sharing how to do design that makes a difference, especially in government and the public sector. Introduces service architecture framework to help designers and public servants think about larger service delivery system beyond the direct service experience.
Service design futures - how to create 'sociable services'Andrea Cooper
Service design is changing, but how? here's some ideas from a talk I gave at the Institute for Government to Chief Executives of London Local Authorities.
Together with the the Democratic Society, we were commissioned by Government Digital Service (GDS) to undertake a 6-week discovery project to explore how the process of online consultations, as delivered by central government, could be improved.
This case study focusses on what we recommended, how our different approaches made our collaboration stronger, and our shared view on the future of citizen engagement.
Emma Parnell and Michelle Brook presented this talk during the Service Design in Government conference.
Plan for Success: An Intro to Open and Sustainable Community Engagement Laurenellen McCann
A hands-on introduction to planning for successful, meaningful community engagement in government open data initiatives, designed and facilitated by Laurenellen McCann (Director of New America DC) at the 2016 What Works Cities Summit. This workshop walks through the basics of human behavior to demonstrate how to develop outreach plans that "meet people where they are" and support the creation of long-term, authentic, *non-extractive* connections between people. Although this presentation caters to open data, this "build with" approach can be a used for a variety of governmental and non-governmental initiatives.
If you're interested in learning more or having Laurenellen teach your team, contact them here http://laurenellen.com/contact
How can an industry that places empathy at the core of its practice ignore the big problems facing South Africa and the continent? In a rapidly changing design landscape will UX designers even be relevant in the future? UX designers exist at a unique interdisciplinary juncture and it gives us the opportunity to create inspiring responses to these questions. With the maturity of design thinking, social innovation, and lean startup, we are uniquely placed to re-apply our skills to find new relevance and greater impact in doing work that matters. But taking action is not easy, even if it can be known what is to be done. In this talk David will explore the new mindsets, skills and attitudes UX designers need to adopt to shift from merely doing design to becoming design activists.
Design for Social Innovation A Brief OverviewPenny Hagen
This presentation is a quick introduction and overview of Design for Social Innovation, including some local examples. The presentation was developed for students of the Design and Business Major at Auckland University of Technology and aims to help show how design extends and is adapted for the challenges of social innovation - with an emphasis on community involvement, collaboration and ownership of 'design' and 'change'.
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...Jess McMullin
UXCamp Ottawa 2013 talk sharing how to do design that makes a difference, especially in government and the public sector. Introduces service architecture framework to help designers and public servants think about larger service delivery system beyond the direct service experience.
Service design futures - how to create 'sociable services'Andrea Cooper
Service design is changing, but how? here's some ideas from a talk I gave at the Institute for Government to Chief Executives of London Local Authorities.
6 Things We Learned at Innovation Social 2014EvolverHQ
About Innovation Social
Innovation Social aims to unpick what Innovation means for the marketing communications industry and make sense of it all.
This wonderful half day event was held at LBiDigitas on the 26th June 2014 and featured speakers from BBH, Wolf Ollins, Albion, Smithery, & DigitasLBi discussing driving innovation across the industry.
find out more @Innovationsocwww.innovationdisorder.com
thanks to @NadsBads and everyone who was involved
About Evolver
Evolver is a digital strategy consultancy
We help companies master digital. We do this through accelerated evolution – by transforming operations, unlocking new opportunities and helping them achieve their digital vision.
Evolver provides senior executives with an alternative to management consultancies and marketing agencies when they need to make a radical difference.
Designing Government: Transforming the Citizen ExperienceJess McMullin
Keynote at Interaction South America in Buenos Aires on November 21, 2014. Discusses the need for change in government, the opportunity for design to help, and the need to focus design for service, for policy, and for change.
Design thinking applied in Smart City contextdelestre.org
Description of the principles of design thinking as a key to an inclusive Smart City process
- bottom up and an iterative process involving the different citizens and players in the city to come to an integrated approach
- helps moving moving from a silo organized city to a platform based city
Presentation made by Tanguy De Lestré at Kuala Lumpur Marcus Evans event - 8th annual meeting city development: cities and digital transformation on 16th November 2018
Conquering Complexity: Mindset & Tools for Growing Public Design Capability &...Jess McMullin
Opening keynote with Alex MacLennan (Government of British Columbia) at Service Design in Government conference. March 19, 2015
Includes service architecture framework, cases, approaches for building capability, capacity, and teams.
Continuous Innovation of Culture: A Workshop
Facilitated by:
Tyler Patterson, IT Engineering Craft Manager at C.H. Robinson
Lindsay Bennett, IT Manager at C.H. Robinson
Jason Stratton, General Manager at C.H. Robinson
Putting people first: UX through a service design lensSnook
Presentation slides by Alexandra Clarke and Marie Cheung for their talk on 10 June 2016 at UX Scotland.
UX has the word ‘user’ in the title, but how many organisations really recognise the importance of people in creating better digital user experiences? Pixels and code are important to understand, but do you understand the language of the person viewing the content? What if we approached user experience by putting people first; instead of designing websites, think about the design of the whole service, considering the person before, during and after. What about how this links with other services across your organisation – a holistic experience?
Focusing on their work with HullCoin and Glasgow City Council, Snook will show how focusing on digital before people and service can hinder the creation of great user experiences.
Scottish Approach to Service Design: Where next? Snook
A presentation on where we are now in Scotland and where next for Service Design. Delivered for Cat Macauley, Scottish Government on the Scottish approach to Service Design
There's more to service design than meets the post-it notesSnook
Service design is the design of services but what are our guides? A talk by Eve Georgieva at Northern Lights Conference in Aberdeen on Friday, 28 October 2016
Keen to start working in a more user-centric way but not sure where to start?
As part of Service Design Fringe Festival in London, we hosted an evening understanding a range of different techniques for designing user-centred services and engaging citizens in the design process. We explored projects including Good Finance, Cyclehack and our collaborative work with Democratic Society looking at the future of government online consultations.
Putting people first: accessibility through designSnook
When designing a service consider the Holistic view. From current users, vulnerable users, complex users, future users, and those who deliver the service (including those in management) This talk was presented at the Techaus Fest in Glasgow - Digital Festival Launch.
6 Things We Learned at Innovation Social 2014EvolverHQ
About Innovation Social
Innovation Social aims to unpick what Innovation means for the marketing communications industry and make sense of it all.
This wonderful half day event was held at LBiDigitas on the 26th June 2014 and featured speakers from BBH, Wolf Ollins, Albion, Smithery, & DigitasLBi discussing driving innovation across the industry.
find out more @Innovationsocwww.innovationdisorder.com
thanks to @NadsBads and everyone who was involved
About Evolver
Evolver is a digital strategy consultancy
We help companies master digital. We do this through accelerated evolution – by transforming operations, unlocking new opportunities and helping them achieve their digital vision.
Evolver provides senior executives with an alternative to management consultancies and marketing agencies when they need to make a radical difference.
Designing Government: Transforming the Citizen ExperienceJess McMullin
Keynote at Interaction South America in Buenos Aires on November 21, 2014. Discusses the need for change in government, the opportunity for design to help, and the need to focus design for service, for policy, and for change.
Design thinking applied in Smart City contextdelestre.org
Description of the principles of design thinking as a key to an inclusive Smart City process
- bottom up and an iterative process involving the different citizens and players in the city to come to an integrated approach
- helps moving moving from a silo organized city to a platform based city
Presentation made by Tanguy De Lestré at Kuala Lumpur Marcus Evans event - 8th annual meeting city development: cities and digital transformation on 16th November 2018
Conquering Complexity: Mindset & Tools for Growing Public Design Capability &...Jess McMullin
Opening keynote with Alex MacLennan (Government of British Columbia) at Service Design in Government conference. March 19, 2015
Includes service architecture framework, cases, approaches for building capability, capacity, and teams.
Continuous Innovation of Culture: A Workshop
Facilitated by:
Tyler Patterson, IT Engineering Craft Manager at C.H. Robinson
Lindsay Bennett, IT Manager at C.H. Robinson
Jason Stratton, General Manager at C.H. Robinson
Putting people first: UX through a service design lensSnook
Presentation slides by Alexandra Clarke and Marie Cheung for their talk on 10 June 2016 at UX Scotland.
UX has the word ‘user’ in the title, but how many organisations really recognise the importance of people in creating better digital user experiences? Pixels and code are important to understand, but do you understand the language of the person viewing the content? What if we approached user experience by putting people first; instead of designing websites, think about the design of the whole service, considering the person before, during and after. What about how this links with other services across your organisation – a holistic experience?
Focusing on their work with HullCoin and Glasgow City Council, Snook will show how focusing on digital before people and service can hinder the creation of great user experiences.
Scottish Approach to Service Design: Where next? Snook
A presentation on where we are now in Scotland and where next for Service Design. Delivered for Cat Macauley, Scottish Government on the Scottish approach to Service Design
There's more to service design than meets the post-it notesSnook
Service design is the design of services but what are our guides? A talk by Eve Georgieva at Northern Lights Conference in Aberdeen on Friday, 28 October 2016
Keen to start working in a more user-centric way but not sure where to start?
As part of Service Design Fringe Festival in London, we hosted an evening understanding a range of different techniques for designing user-centred services and engaging citizens in the design process. We explored projects including Good Finance, Cyclehack and our collaborative work with Democratic Society looking at the future of government online consultations.
Putting people first: accessibility through designSnook
When designing a service consider the Holistic view. From current users, vulnerable users, complex users, future users, and those who deliver the service (including those in management) This talk was presented at the Techaus Fest in Glasgow - Digital Festival Launch.
Design revolutions - A short history of designSnook
A presentation we've been giving regularly on why design thinking and service design exists. Now and through the ages of professionalised design to an open series of tools and methods for organisations to put people first.
Sarah Drummond, director of Snook discusses Social Innovation and the issues and opportunities for the tourism sector at the Travel and Tourism Research Association conference in Innsbruck, Austria
Moving Beyong the Consultancy Model | Exploring internet based approaches to ...Snook
Our presentation to support paper on Exploring internet based approaches to support youth mental health at the 19th Annual Design Management Conference
Designing the future of public services: collaboration Snook
CIPD Forum's People Challenges of Collaboration Conference
April 16th 2014
Credit to our friends at 100% Open for sharing their experiences of collaboration which are part of these slides.
Creating digital tools for mental health and employment support: the discover...Department of Health
This report maps out the needs of potential users of an online mental health and work assessment and support service, suggests key user groups and presents a set of design principles for any a potential future service.
A presentation on what communication technology will look like in the year 2026. A review of where we came from with technology and a look into the future of whats still to come.
Technology Trends | How Technology Impacts Our LivesHellocomputer
A trends report looking at how technology has changed our lives and business in recent years. From Uber and Airbnb and other sharing economies, to smart cities and crowdsourcing, the Internet and new technology has made a significant impact on how we function in our society.
By Carla Gontier
We live in an era where there is no turning back.
I am a New York based strategist, and if there is something I do very well is to detect trends and spark new ideas. Enjoy this report and inspire yourself! Join the conversation using #UrbanStalkers and share your thoughts at abraham@urbanstalkers.com
For one week each year Sin City plays host to the next-generation of innovations and technologies before they’re introduced to the marketplace. This year, more than 200,000 attendees came to CES to walk through 2.5 million square feet of trade show space to see the latest drones, connected cars, TVs and smartphones, and even a VR device that gives you the sensation of flying through the sky like a superhero.
Y&R sent some of our brightest minds to take in the sights and sounds of CES 2016. Here’s what they had to say:
Highlights from WPP's Stream (Un)Conference 2015Young & Rubicam
The WPP Stream (Un)Conference was a mash-up of discussions on the industry's biggest challenges, demos of new potentially-disruptive technology, a pitch to solve a major world crises - and so much more!
With no agenda, no PowerPoints and no pre-determined content planned, Y&R worked with an on-site illustrator to capture the loose structure of the conversations, the honesty of the questions, and the openness of the participants.
Enjoy the highlights...and Stream On!
Disruption, Decentralisation and a Debrief of the rest. A round up of the key themes from The Next Web, Amsterdam, May 2014 given as talks to Sky TV, UK.
Includes Duolingo, Bitcoin, Ethereum, Digital Darwinism, Game changers today, Free is a lie, Post-Snowden Web and the Future of shopping.
How Electronic Glasses Will Impact EducationLiveTiles
With the advantages of digital technology, people with visual impairments have more options to improve their their quality of life. Electronic glasses, known as eSight, have impacted education in the following ways.
Anne Dhir - Put on your own oxygen mask before helping othersSnook
Anne Dhir speaking on dealing with mental health within the workplace and how it is important to be in the correct mental health state before helping other people.
Sarah Drummond's Keynote at Doers Conference - BudapestSnook
Sarah talked about the need to recognise that every design decision we make as individuals has an impact on the user experience. We have to learn how to consciously design together as a system to make services work universally for people where they are, for their needs.
DOTI North - Data and Design; Prof Matthew ChalmersSnook
Matthew is a professor in the School of Computing Science at the University of Glasgow. His work focuses on data visualisation and analytics, data ethics and ethical systems design, and mobile and ubiquitous computing.
Matthew worked in industrial research labs, including Xerox PARC in Palo Alto, California, before returning to Scotland in 2000. Since then he’s been an academic at University of Glasgow, leading projects exploring topics such as mobile computing for health and fitness, user experience design that bridges digital and analogue media, using commercial app stores for user trials, and large scale data analytics and visualisation. Today he’ll be talking about an approach to the design of complex systems that could perhaps be better known outside of the world of research: ’seamful design’, that started at PARC in the 1980s, and which he and his research group have advanced over the past years.
Peter is the Chief Information Officer for North Lanarkshire Council. He is responsible for delivering transformation through information, technology and business processes aligned with the strategic ambitions of the Council.
Recently, the Canadian government heard about the work that North Lanarkshire are doing on the master citizen record. They called the council and had a conversation. They liked what they heard so a few days later, they sent a representative from Canada to Motherwell to find out more. They were so impressed by what the council told them that they have said they would take the same approach. Peter is going to share with us what he told them.
We begin by exploring what is meant by cognitive impairment, and some of the difficulties and challenges faced by people with varying levels of cognitive impairment, including specifics issues related to adaptation and abstraction. We consider how designers (who can also be viewed as ‘outsiders’) can act as enablers, supporting people with cognitive impairments to contribute their insights and ideas to design services that work for them. We emphasise the importance of mindset and methodological framework, and, in the spirit of sharing and collaborating, use examples from practice to illustrate the iterative development of a range of methods and tools to create a safe and supportive co-design environment.
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
Transforming Brand Perception and Boosting Profitabilityaaryangarg12
In today's digital era, the dynamics of brand perception, consumer behavior, and profitability have been profoundly reshaped by the synergy of branding, social media, and website design. This research paper investigates the transformative power of these elements in influencing how individuals perceive brands and products and how this transformation can be harnessed to drive sales and profitability for businesses.
Through an exploration of brand psychology and consumer behavior, this study sheds light on the intricate ways in which effective branding strategies, strategic social media engagement, and user-centric website design contribute to altering consumers' perceptions. We delve into the principles that underlie successful brand transformations, examining how visual identity, messaging, and storytelling can captivate and resonate with target audiences.
Methodologically, this research employs a comprehensive approach, combining qualitative and quantitative analyses. Real-world case studies illustrate the impact of branding, social media campaigns, and website redesigns on consumer perception, sales figures, and profitability. We assess the various metrics, including brand awareness, customer engagement, conversion rates, and revenue growth, to measure the effectiveness of these strategies.
The results underscore the pivotal role of cohesive branding, social media influence, and website usability in shaping positive brand perceptions, influencing consumer decisions, and ultimately bolstering sales and profitability. This paper provides actionable insights and strategic recommendations for businesses seeking to leverage branding, social media, and website design as potent tools to enhance their market position and financial success.
Hello everyone! I am thrilled to present my latest portfolio on LinkedIn, marking the culmination of my architectural journey thus far. Over the span of five years, I've been fortunate to acquire a wealth of knowledge under the guidance of esteemed professors and industry mentors. From rigorous academic pursuits to practical engagements, each experience has contributed to my growth and refinement as an architecture student. This portfolio not only showcases my projects but also underscores my attention to detail and to innovative architecture as a profession.
Book Formatting: Quality Control Checks for DesignersConfidence Ago
This presentation was made to help designers who work in publishing houses or format books for printing ensure quality.
Quality control is vital to every industry. This is why every department in a company need create a method they use in ensuring quality. This, perhaps, will not only improve the quality of products and bring errors to the barest minimum, but take it to a near perfect finish.
It is beyond a moot point that a good book will somewhat be judged by its cover, but the content of the book remains king. No matter how beautiful the cover, if the quality of writing or presentation is off, that will be a reason for readers not to come back to the book or recommend it.
So, this presentation points designers to some important things that may be missed by an editor that they could eventually discover and call the attention of the editor.
Unleash Your Inner Demon with the "Let's Summon Demons" T-Shirt. Calling all fans of dark humor and edgy fashion! The "Let's Summon Demons" t-shirt is a unique way to express yourself and turn heads.
https://dribbble.com/shots/24253051-Let-s-Summon-Demons-Shirt
7. OUR MISSION
!
USE DESIGN AND TECHNOLOGY TO
CRAFT A BETTER FUTURE AND
CHALLENGE BIG SOCIAL PROBLEMS
!
SARAH DRUMMOND
WEARESNOOK.COM
8. WE DESIGN
PRODUCTS AND
SERVICES
!
WORK WITH ORGANISATIONS AND THE
PUBLIC TO EQUIP THEM WITH THE TOOLS
AND METHODS TO CONTINUE TO DESIGN
AND ITERATE THEMSELVES
SARAH DRUMMOND
WEARESNOOK.COM
10. APATHY?
!
“WE LIVE IN A WORLD
THAT ACTIVELY
DISCOURAGES
ENGAGEMENT BY PUTTING
OBSTACLES + BARRIERS IN
OUR WAY
!
!
THE ANTIDOTE TO APATHY - DAVE MESLIN
!
http://wearesnook.com
SARAH DRUMMOND
WEARESNOOK.COM
@wearesnook
@rufflemuffin
15. BEFORE
!
“If there are any points on which you require
explanation or further particulars we shall be
glad to furnish such additional details as may
be required by telephone”
!
AFTER
!
“If you have any questions, please phone”
http://wearesnook.com
SARAH DRUMMOND
WEARESNOOK.COM
@wearesnook
@rufflemuffin
25. “BOTH DIY PRODUCTION
AND OPEN DESIGN
EMPOWER THE USER BY
PUTTING PROFESSIONAL
TOOLS IN THE HANDS OF
THE MASSES.”!
-Tommi Laitio
!
http://wearesnook.com
SARAH DRUMMOND
WEARESNOOK.COM
@wearesnook
@rufflemuffin
29. OPEN DESIGN IS PART OF
A SHIFT FROM ‘WOW
DESIGN’ TO ‘WE DESIGN’.!
!
!
!
-Tommi Laitio
!
http://wearesnook.com
SARAH DRUMMOND
WEARESNOOK.COM
@wearesnook
@rufflemuffin
30. "WE ARE 21ST-CENTURY CITIZENS,
DOING OUR VERY, VERY BEST TO
INTERACT WITH 19TH CENTURY-
DESIGNED INSTITUTIONS THAT
ARE BASED ON AN INFORMATION
TECHNOLOGY OF THE 15TH
CENTURY"
!
!
!
-Pia Manchini
!
http://wearesnook.com
SARAH DRUMMOND
WEARESNOOK.COM
@wearesnook
@rufflemuffin
34. 1 IN 10 OF 5-16 YEAR OLDS HAVE
CLINICALLY SIGNIFICANT MENTAL
HEALTH DIFFICULTIES
!
SELF HARM RATES FOR YOUNG
PEOPLE REPRESENT A SIGNIFICANT
PUBLIC HEALTH ISSUE ACROSS
SCOTLAND; ESTIMATED 1 IN 12
CHILDREN HAVE SELF HARMED
!
35.
36.
37.
38. “I CAN TELL THAT MY
MENTAL STATE ISN’T AT ITS
BEST IF I START SPENDING
TOO MUCH TIME
BROWSING ON
FACEBOOK.”
!
- Lisa, 22
39. “MY BROTHERS
SAY I SPEND WAY
TOO MUCH TIME
ON YOUTUBE
AND IT CAUSES
ARGUMENTS
SOMETIMES. I
DON’T THINK I
DO! WELL, I MEAN
... ITS NOT LIKE I
HAVE ANYTHING
BETTER TO DO.”
!
- Greig, 19
40. “I LIKE TO
UPLOAD AN
IMAGE OF
SOMETHING
THAT’S MADE
ME SMILE,
SOMETHING TO
BE GRATEFUL
FOR, EVERYDAY. IT
SOUNDS CHEESY
BUT IT KEEPS ME
GOING.”
!
- Jenny, 24
41.
42.
43.
44. “CATS CAN BE USED AS THEY
NATURALLY MAKE PEOPLE HAPPY”
!
- YOUNG PERSON, INTERVIEW
45.
46.
47.
48.
49.
50.
51.
52.
53.
54.
55.
56.
57.
58. “DEVELOP A DIGITAL
SPRINGBOARD (OR
GATEWAY) WITH USER-
CENTRED CONTENT FOCUSED
ON SUPPORTING MENTAL
WELLBEING (NOT SOLELY
FOCUSED ON MENTAL
HEALTH ISSUES)”
!
- PROJECT 99 REPORT
72. GLASGOWWORLD
2013 2014 2015 2016
Rise of online education
and education integrated
in smartphones
Mass use of 3D printing
Self-assembling structures,
adaptive car tyres and
responsive sportswear
will reshape our future
Wearable technology
and NO-TOUCH interfaces
Pebble ios+android
compatible smart watch
born as Kickstarter project,
becomes mainstream
Smarty rings
Google Glasses
Smart home technology
Intelligent climate control
and the internet of
household things. "Smart"
consumer products aim
to help you see patterns
in your life, giving you the
information you need to
change them for the better
Nest, the smart home
thermostat, WIFI enabled,
compatible with iOS and
Android
Nest smoke detectors
Lockitron lets you lock
doors via smartphone
and other internet ready
security devices
People take ownership
and want control over
personal data
Big Data Visualisation
Ads in everything
Brand supported content,
ads embedded in tv series
Cloud storage becomes
mainstream. Cloud storage
producers will conduct an
education, pricing and
marketing offensive
4K (next up from 3D)
content will steadily rise
in availability
Anti-obesity hi-tech sensors
can measure food intake
and activity
2014
Robotic manufacturing
Drone delivery services
Generic Drone helpers
Gaming and Sociology
Behavioural scientists will
be using online gaming
communities to study
offline society
Trash transformed
& Circular Economy
Beginning to build a new
relationship with waste to
see the value in recycling,
upcycling, and reusing
Engineering transformation
nano-tech, electrified roads,
elevated buses
Molecular-level technology
becomes reality
Virtual reality/
Augmented reality contact
lenses
Rise of Virtual
Showrooming
Experientialeconomy
It’s not what you buy,
it’s what you do
Digital detox
Flexible Workplaces
US space tourism
Gamification of medical
training. Simulators will
transform surgical
instruction, while helping
students retain
Bioprinting Vaccinations.
Portable bioprinters will
be able to synthesise
vaccinations en-route and
on the field
Smart, self-healing or
self-cleaning materials
Memory metals that can
revert to their original
shapes
Advanced nano materials
E.g. graphene and carbon
nanotubes and materials
that could be used in
pharmaceutical industry for
targeted drug treatment
Cell-powered vehicles
Toyota
Curved and flexible phone
displays become the new
trend first ones might be
available as early as 2016
surely become a consistent
part of the market in 2023
Collaborative
consumption
Sharing economy
Crowdfunding
Microfinance
Peer to Peer economy
transactions and goods
exchange happen directly
between individuals and
not companies
Digital wallets and
alternative currencies
based on shared believes
2015/2020 Emerging of affordable
android “avatars”
Hyperlocal food
eaten in season
Reduced packaging, more
products are sold loose to
eliminate waste at the origin
Scottish Independence
Augmented reality
in the city
Automated vehicles
Glasgow leads the Smart
City agenda
Algae fuel, alternative
energy source
VR holidays and work
Wearable health monitoring
systems widely used
Molecular food printers Lab grown meat
?
TRANSPORTATION
ECONOMY
BEHAVIORS
TECHNOLOGY
SCIENCE
ENERGY
EDUCATION
Evolution of energy storage
systems, increased
autonomy, stability and
type of energy that can be
stored
Advanced battery storage
systems can help with the
integration of solar and
wind power
Injury-proof car
Volvo
2020/2025 Hybrid
bio-electronic
devices
Autonomous
life-support system
for the human brain
linked to a robot,
‘avatar’, will save
people whose body
is completely worn
out or irreversibly
damaged
Curved/flexible
phone displays
become a consistent
part of the market
Hoverboards
THE END OF
ONLINE/OFFLINE
"The membrane between
the online world and the
offline will effectively
disappear, as continuously
connected devices fully
disappear into our pockets,
clothing, our jewellery,
ourselves”
Nearly 75% of the world
population will live in cities
GLASGOWWORLD
2020 2022
Shape-shifting
programmable matter
gadgets built out
of millions of tiny
micro-robots that are
able to shape shift
Next-generation genomics
marry advances in the
science of sequencing and
modifying genetic material
with the latest big data
analytics capabilities
Synthetic biology
The ability to precisely
customize organisms by
“writing” DNA. These
inventions will impact
medicine, agriculture, bio
fuels production and speed
up drug discovery process
Autonomous and
near-autonomous vehicles.
Self driven cars will increase
safety, sustainability and
reduce CO2 emissions
2030/2035 Computer model
of the brain and
human consciousness
2025 2030 2050
Biofuel plane
Paris-Tokyo in less then 3
hours on a supersonic
plane powered by
seaweed
By 2050
FUSION POWER AND
ALTERNATIVE ENERGIES
fusion power should be
up and running,
alongside efficient solar
power, thorium based
nuclear, shale gas power
generation, and various
other forms of energy
production
Space elevator NASA
City farming Glasgow (Scotland)
achieves CO2
emissions target
ENVIRONMENT
Micro Economy
currency
The Glasgow £
Open roads,
shared space
GCC GIS Datasets open
Pressure sensitive
electronic road paint
First murder conviction
due to internet of things
First 3D printed heart
transplant
Co-Commute
No more personal transport
People will retire at an
older age, /0 years old
still working
Back to the barter
system
Global Economy
Fossil fuel runs out
Brain to Brain interfaces
Average life expectancy
beyond 100
FUTURE TECH TRENDS
76. POTHOLES
MOUNT FLORIDA
50+
TRANSPORTATION
Hello Sarah! + LOGOUT MENU
MYGLASGOW
WIDGIT SETUP
HOME
WIDGITS SETUP
Mt Florida, G429DX
POTHOLES
MOUNT FLORIDA
50+
High Risk. The tree pollen risk will
be moderate in England and
Wales today but and remaining
low in Scotland. Rain will reduce
the risk to low in most areas
thereafter. Alder is the main
allergenic pollen type. Birch
pollen will start end of March to
early April.
Hay Fever forecast
22/04/2014
TAPS AFF!
28º 14º 67%
MAX.
TODAY TOMORROW
MIN. HOW WET
WEATHER
TRAIN TIMES
(MOUNT FLORIDA)
CITY CENTRE BUSINESS GLASGOW TWITTER FEED
SEASONAL FOODS
SARAH’S WIDGITS
GRADUATE JOBSEEKERS
GRADUATE JOB SEEKERS
47%
WIDGITS LIBRARY
Drag and drop to add to your profile
TOPICS
TOPIC 2
TOPIC 3
TOPIC 4
ROAD DELAYS
M8
GREAT WESTERN ROAD
M80
M77
EXPRESSWAY
KINGSTON BRIDGE
CLYDE TUNNEL
NEXT INNER
1min
3minNEXT OUTER
ST. GEORGE CROSS
SUBWAY TIMES
139.22p
Unleaded (up 2p from last week)
141.84p
Deisel (down 3p from last week)
AVERAGE PETROL PRICES
127.13p
Unleaded (up 4p from last week)
142.22p
Deisel (down 1p from last week)
AVERAGE PETROL PRICES
DRAG & DROP
77. “I used to take pictures of the potholes, using that
Myglasgow App but it’s too fiddly on the phone, a
lot of small details to put in. I’d just prefer to quickly
take a photo and have it know where you are”
- Taxi Driver, Glasgow
SMART ROAD CONDITIONS AND
REPORTING
78. Mt Fl or ida, G429 DX
GRITTING
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ROAD CONDITIONS
NOWF UTURE
SOLUTIONSISSUES
ACTIONSACTIONS
USERSUSERS
SERVICES
ROAD REPAIRS
REPORT AN ISSU E
INFORMATION
WORK SCHE DULE
ROADWORKS
POTHOLES
PAVEMENT
Morning Sarah, no delays
on your usual journey.
Estimated time 15 minutes,
you should live in 10,
Remember your helmet!
ROADWORKS
PLANNED ROADWORKS
79. 1
IDEA
ECO-SYSTEM
Road condition and weather
forecast data combined, to
predict potholes and prioritise
roadworks.
Citizens engagement, active
travel initiatives and existing
data streams used to build a
visual map of road conditions
in the City.
Closed fedback loop between citizens
and councils. Smart and relevant
communication thanks to predictive
technologies. Recognition for civic citizens.
Transparency around council services,
accessible and real time information.
twitter.com/_sweeply
youtube.com/watch?v=vCI5H2JCw4Y (Concept
presentation)
An example of how social media sites can be integrated
with council services. Citizens could report potholes
via Twitter and receive thank you tweets from the
council. Sweeply would allow the reporting of an issue,
trace it and respond to it all in one platform.
www.kickstarter.com/projects/panstudio/run-an-
empire-the-real-world-territory-control-gam
Existing kickstarter campaign for a smartphone game
where you compete against others to capture
territory in your local environment. To capture
somewhere you have to run, jog, or walk around.
80. CITIZEN ISSUE COLLECTION
• Use existing technology and resources to
collect basic data on road conditions
• Use social media to engage with citizens and
acknowledge their efforts
• Simplify potholes reporting process
LIVE ROAD STATUS AND DATA
• Gather and analyse more precise data on road
conditions
• Predictive technology to prioritise roadworks
• Social media analytics to provide careful
feedback
AUTOMATIC RESPONSE TO ROAD CONDITIONS
• Push data back to the city, make it visible and
accessible
• Use data and social media to predict and
prevent citizens’ discomfort
NOW
2014
FUTURE
2025
NEAR FUTURE
2020
www.cityofboston.gov/doit/apps/citizensconnect.asp
Citizens Connect, City of Boston’s award-winning
effort to empower residents to be the City’s
“eyes and ears.” Alert the City to neighborhood
issues such as potholes, damaged signs and graffiti.
To start reporting, download the app, send us a text
or tweet, visit our website, or give us a call.
All available 24/7/365.
datasmart.ash.harvard.edu/news/article/chicago-mayors-challenge-367
Open Source Municipal Analytics, pioneered by the city of Chicago. Chicago’s SmartData project will build the first
open-source, predictive analytics platform – aggregating and analyzing information to help leaders make smarter,
faster decisions and prevent problems
before they develop.
104. People who live in the area have a sense of being part of and
participating in a strong, supportive community
*
The community is able to respond to its own needs accessing
support/assistance from public and private sector agencies when
required
*
People see the area as a good place to live and successes are well
publicised
Produce a guide (available in multiple formats) on how people can
be involved in community activities
*
Establish a mechanism with local people to regularly set
local priorities and to consider how services and projects are
contributing to achieving them
*
Encourage community groups to be welcoming to new members
*
Ask community members to identify local heroes and tell their
stories through local media, Total Craigroyston Blog, schools or
other places
*
Promote the local Timebank scheme
*
Total Craigroyston to hold 6 monthly‘where are we now’sessions
to monitor progress
Create a comprehensive and sustainable model for engaging with
the wider community
*
Create ways for people in the community to actively participate in
the development of services and running of activities, including
engaging with Craigroyston Community High School student
council and the North Youth Forum
*
Community Link Up will develop a number of the ideas proposed
by the community. For example local radio, food markets, play out
sessions, gardening etc
*
Work with Craigroyston Community High School to create
volunteering opportunities for students within the local
community
*
Work with the Volunteer Centre to identify opportunities for
increased volunteering
Whatpeoplewanttosee Actionsshortterm Actionslongterm
APlacetoBelong APlacetoBelong APlacetoBelong
Local people want to have a say in the overall development of their
community and want to work together to achieve their ideas and
aspirations.
Residents described the type of activities they would like to see
developed, like gardening clubs, a community radio station, food
markets, and play activities for children and gave an undertaking
to get involved in setting them up where they are not already
happening.
Inspiring Scotland has recognised the importance of the
development of strong communities by funding the Community
Link Up project. This seeks to develop new ways to bring people
together into social and community groups in order to create a
strong network of community associations and increase social
capital. Community Link Up will work directly on this element of
Total Craigroyston.
other with issues they may be facing. They felt that this approach
could be expanded, through schemes like the Time Bank, so that
there was less reliance on public services.
The Neighbourhood Partnership has worked well to engage with
the local community through the involvement of community
councils and holding regular public meetings on particular issues.
However, local people involved in the consultation felt that there
were many other groups in the community who have important
in the existing partnership structures. To promote a sense of
community, to involve them in community decision making, and to
aplacetobelong
ROUTEMAPTHEME1:
sense of community spirit and belonging already exists within the area and there is a strong desire to
build on and develop this.
““It would be great to be
rewarded for doing work in the
community and have some kind of
incentive”
- Local Resident
Total Craigroyston Road Map: A Place to Belong
“I’d definitely volunteer to run
groups in the area. You just
need to make it easy for me to
do this”
“keyideas
TIMEBANKING
COMMUNITYPROJECTS
ROLEMODELS
“Working in the way
we have done with
the Total Craigroyston
initiative feels like we
have actually been
listened to. It feels
different this time”
- Local Resident at Co-Creation session
“
SARAH DRUMMOND
WEARESNOOK.COM
@wearesnook
@rufflemuffin
http://totalcraigroyston.co.uk
109. - Four Family Fun Days were held over the summer 2012 targeting families with children
starting primary one. Again these attracted a large number of people and included a
range of storytelling and singing activities.
!
- Community Learning and Development staff developed a programme of out of school
activities starting in early September 2012 including groups involving the Lyceum Youth
Theatre and the Outdoor Learning Team. In total 11 new activities were introduced,
including four new homework clubs. Numbers in these clubs have been consistently
good. Special mention should be made of the homework clubs which have changed the
way that children perceive the library and its use as an educational resource. A changed
format of class visits to the library has been tested and will be introduced to all the
schools in the area. Local teachers have reported an improved attitude to school from the
children attending the homework clubs.
!
- The exam results at Craigroyston High School improved in August 2012 and were the
best for 10 years.
!
- A social work team leader was given the lead responsibility for children looked after at
home to ensure that all available support was in place for them. Outcomes of this work
included ensuring that all children looked after by the local authority have an appropriate
plan in place that is effectively reviewed, where possible finding people from the wider
family group to act as kinship carers and creating a better link with housing colleagues to
ensure that social work staff are alerted to families getting into housing crises through
rent arrears. Children looked after by the local authority were actively encouraged through
their ongoing contact with social work staff to take part in extracurricular activities.
!
- A social work team leader is testing the use of systemic practice with three families on her
case load in order to identify and address issues at their core.
!
- The 16 plus positive destinations group at Craigroyston High continued to work
proactively to ensure that as many school leavers as possible achieved a positive
destination. This has resulted in a 7.6% improvement in the figures from last year.
Transition groups were offered to P7 children going up to S1 at each local primary school.
Partners included Community Learning and Development, The Haven and Pilton Youth
and Children’s Project. These worked well and were welcomed by the head teachers. An
evaluation was held in the October break 2012 and resulted in transition work starting
earlier in January 2013.
!
- Craigroyston Community High School reorganised the way that it offered support to new
S1 students and was able to offer more intensive learning support to a group of
youngsters who were identified as vulnerable learners. This approach worked well and
helped to ensure that this group of students settled well into the routine of their new
school.
!
- Summer activities were coordinated and a total of 97 activities were offered across the
area to local young people. This included two Play Out days where children were allowed
to play in closed off streets attracting about 500 people.
!
- Muirhouse Youth Development Group along with Craigroyston Community High School
developed a Sports Hub for young people on a Tuesday evening. This has provided open
access to the sports facilities in the Community High School for teenagers.
SARAH DRUMMOND
WEARESNOOK.COM
@wearesnook
@rufflemuffin
http://totalcraigroyston.co.uk
130. SARAH DRUMMOND
WEARESNOOK.COM
@wearesnook
@rufflemuffin
http://www.communityloversguide.org/#!getgo-glasgow/c1alz
Youth&CrimeinWyndford
Communal lighting is on 24/7The
estate is ugly
Rubbish on the streets
Unsafe areas
The physical environment creates a stereotype
of the community members from both outside
and within.
Find opportunities to improve the
physical environment.
The physical environment
manufactures a stereotype
of the community members
from both outside and within.
Lack of communication
between o cial organisations
and the community.
police don’t understand the real issues
CUBE don’t deal with issues
CCTV is not reviewed
Regeneration o ce could be better used
CUBE create problems and then don’t deal w
ith them or try to treat them, not prevent
them in the rst place.
Open communication channels between
CUBE and the community.
Anti-social behaviour
Gangs
There is nothing to do
kids left on their own
vandalism
alcohol
drugs
kids not allowed to go out to activites
Youths lack role models,
inspiration, and challenges.
There are no inter-generational meeting
opportunities.
Parents don’t take time to do things
with their kids.
Opportunities that are attractive for all ages
and creates a community space.
Open communication channels between
youths and adults.
United community spirit
is invisible.
lack of hope
con ict between groups
community spirit is invisible
No place for parents to meet each other
no community voice
con ict of interests
fear
no meeting point
Poor relationships within families and the
community mean kids don’t have role models
and therefore lack aspiration and challenges.
The closure of the school means there is no
meeting point for parents and has led to social
bullying by parents from other schools.
Opportunities for family activities, either as
a single unit or with other families.
Create interaction opportunities for parents
both within and outside of the estate.
Issues Insights Opportunities Co-Creation
131. SARAH DRUMMOND
WEARESNOOK.COM
@wearesnook
@rufflemuffin
http://www.communityloversguide.org/#!getgo-glasgow/c1alz
Councillor Alex Dingwall
The Police
Glasgow City Council
Councillor Dingwall lobbies the Council for better
policy decisions
The council provides funding to the Regeneration
Agency & the Shaky
CUBE’s policies make their
lives harder
Kids like going there Still doesn’t trust the
project
Thinks CUBE’s policies are
detrimental for the area
Finds CUBE’s policies
unhelpful and makes their work
harder
Thinks the Council is
useless
Doesn’t feel trusted by the
police
Regeneration Agency
Wisegroup
!
Key
Would like to do a project in
Wyndford but can’t get the funding
Active but ver y little uptake
Work with the police on minor
offences
Frustrated that CUBE didn’t apply for
funding for a new youth engagement
officer
Wants to create an
environment of trust and
loves within the environment
Negative attitude
Postive attitude
!
!
Could tr y harder!
!
!
Background activities
157. CYCLEHACK IS A GLOBAL MOVEMENT ON A
MISSION TO MAKE THE WORLD MORE
SUSTAINABLE BY REDUCING THE BARRIERS TO
CYCLING
SARAH DRUMMOND
WEARESNOOK.COM
@wearesnook
@rufflemuffin
http://cyclehack.com
159. 48 HOUR EVENT THAT BRINGS PEOPLE
TOGETHER TO DISCUSS THE BARRIERS TO
CYCLING AND DEVELOP AND IDEAS AND
PROTOTYPES THAT SOLVE THEM
SARAH DRUMMOND
WEARESNOOK.COM
@wearesnook
@rufflemuffin
http://cyclehack.com
257. “GIVE PEOPLE THE TOOLS
THAT GUARANTEE THEM THE
RIGHT TO WORK WITH INDEPENDENT
EFFICIENCY”
ILLICH
258. “WE ARE BORN TO BE
ARCHITECTS OF THE FUTURE,
NOT VICTIMS OF OUR PAST”
BUCKMINSTER FULLER
259. DESIGNER AS:
!
PROMOTING OPEN PRINCIPLES
SYNTHESISER
SYSTEMS THINKER
PLATFORM AND SUSTAINABLE
NETWORKER
DESIGN MANAGER
DESIGN CO-PRODUCTION SYSTEMS