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MOVING BEYOND THE 
CONSULTANCY MODEL 
SARAH DRUMMOND, Mdes 
Director, We are Snook 
VALERIE CARR, PHD 
Senior Service Desi...
OUTSIDE INSIDE CONSULT
THERE IS A CULTURE 
OF SOLUTIONISM
EXPLORE 
CO-PRODUCE 
INFORM 
GUIDE LONGER TERM 
DEVELOPMENT 
V S . 
DELIVER 
SOLUTION
“ …FEW SIGNS OF 
PUBLIC SERVICES 
BUILDING UP THE 
CAPACITIES NEEDED TO 
BE GOOD 
COMMISSIONERS OF 
DESIGN” 
MULGIN (2013)
THE PROJECT BUILD 
UP 
1. HEALTH BOARD 
POLICY 
2. ONLINE RESEARCH
WEGOT99.COM
1 IN 10 OF 5-16 YEAR OLDS HAVE 
CLINICALLY SIGNIFICANT MENTAL 
HEALTH DIFFICULTIES 
SELF HARM RATES FOR YOUNG 
PEOPLE REPR...
“I CAN TELL THAT MY 
MENTAL STATE ISN’T AT ITS 
BEST IF I START SPENDING 
TOO MUCH TIME BROWSING 
ON FACEBOOK.” 
- Lisa, 2...
“MY BROTHERS 
SAY I SPEND WAY 
TOO MUCH TIME 
ON YOUTUBE 
AND IT CAUSES 
ARGUMENTS 
SOMETIMES. I 
DON’T THINK I 
DO! WELL,...
“I LIKE TO 
UPLOAD AN 
IMAGE OF 
SOMETHING 
THAT’S MADE 
ME SMILE, 
SOMETHING TO 
BE GRATEFUL 
FOR, EVERYDAY. IT 
SOUNDS C...
“CATS CAN BE USED AS THEY 
NATURALLY MAKE PEOPLE HAPPY” 
- YOUNG PERSON, INTERVIEW
“MA K E I T B E A U T I F U L 
A N D WE WI L L C OME ” 
GLASGOW, 17, PROJECT99
OUTCOMES 
VERSUS 
OUTPUTS
PROJECT 99 AS A CATALYST 
FOR FOCUS ON MENTAL 
HEALTH AND DIGITAL 
TECHNLOGY. 
- CREATING WORKSTREAMS
INFORMATION GOVERNANCE, 
DATA SECURITY, PATIENT 
CONFIDENTIALITY, STAFF 
CONDUCT AND MANAGEMENT 
OF ORGANISATIONAL 
REPUTA...
PACE OF CHANGE 
EXPECTATIONS 
MANAGING STAKEHOLDERS
“…A DESIGN TEAM SHOULD BE INVOLVED AT THE 
EARLIEST STAGE OF COMMISSIONED WORK WITH 
INTERNAL TEAMS USING DESIGN TOOLS TO ...
SOCIAL LABS 
- (HASSAN, 2014) 
EMBEDDING DESIGN TOOLS 
- (NPRU(NESTA, 2007) 
INNOVATION PARTNERSHIPS 
(TAYLORWESSING, 2014...
“GOOD DESIGNERS 
RECOGNISE THAT THEIR 
SKILLS ONLY BECOME USEFUL 
WHEN COMBINED WITH OTHER 
COMPLEMENTARY SKILLS.” 
(MULGI...
DESIGN FOCUSING BEYOND 
SOLUTIONISM AND TOWARDS 
PLATFORMS FOR CO-PRODUCTION
“DEVELOP A DIGITAL 
SPRINGBOARD (OR 
GATEWAY) WITH USER-CENTRED 
CONTENT FOCUSED 
ON SUPPORTING MENTAL 
WELLBEING (NOT SOL...
A SUCCESSFUL DESIGN-CLIENT 
RELATIONSHIP WORKS 
WHEN OTHER SYSTEMIC 
ISSUES ARE IDENTIFIED AS 
PART OF A LARGER WORK 
PACK...
‘BREACHING EXPERIMENT’ 
(SNIGGLE, 2014)
THANK YOU(S) 
ROBERTA KNOX (SNOOK) 
ROXANA BACIAN (SNOOK) 
HANNA MARKGREN (SNOOK) 
WIDER SNOOK TEAM 
YOUNG SCOT 
MENTAL HE...
Government Digital Services (2014). About the Government Digital Service. Retrieved 26th May, 2014, from 
(https://gds.blo...
WEGOT99.COM 
SARAH@WEARESNOOK.COM 
WEARESNOOK.COM 
@WEARESNOOK
Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health
Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health
Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health
Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health
Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health
Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health
Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health
Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health
Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health
Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health
Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health
Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health
Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health
Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health
Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health
Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health
Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health
Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health
Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health
Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health
Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health
Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health
Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health
Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health
Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health
Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health
Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health
Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health
Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health
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Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health

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Our presentation to support paper on Exploring internet based approaches to support youth mental health at the 19th Annual Design Management Conference

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Moving Beyong the Consultancy Model | Exploring internet based approaches to support youth mental health

  1. 1. MOVING BEYOND THE CONSULTANCY MODEL SARAH DRUMMOND, Mdes Director, We are Snook VALERIE CARR, PHD Senior Service Designer, We are Snook DR TREVOR LAKEY Health Improvement and Inequalities Manager - Mental Health, Alcohol and Drugs, GGCNHS
  2. 2. OUTSIDE INSIDE CONSULT
  3. 3. THERE IS A CULTURE OF SOLUTIONISM
  4. 4. EXPLORE CO-PRODUCE INFORM GUIDE LONGER TERM DEVELOPMENT V S . DELIVER SOLUTION
  5. 5. “ …FEW SIGNS OF PUBLIC SERVICES BUILDING UP THE CAPACITIES NEEDED TO BE GOOD COMMISSIONERS OF DESIGN” MULGIN (2013)
  6. 6. THE PROJECT BUILD UP 1. HEALTH BOARD POLICY 2. ONLINE RESEARCH
  7. 7. WEGOT99.COM
  8. 8. 1 IN 10 OF 5-16 YEAR OLDS HAVE CLINICALLY SIGNIFICANT MENTAL HEALTH DIFFICULTIES SELF HARM RATES FOR YOUNG PEOPLE REPRESENT A SIGNIFICANT PUBLIC HEALTH ISSUE ACROSS SCOTLAND; ESTIMATED 1 IN 12 CHILDREN HAVE SELF HARMED
  9. 9. “I CAN TELL THAT MY MENTAL STATE ISN’T AT ITS BEST IF I START SPENDING TOO MUCH TIME BROWSING ON FACEBOOK.” - Lisa, 22
  10. 10. “MY BROTHERS SAY I SPEND WAY TOO MUCH TIME ON YOUTUBE AND IT CAUSES ARGUMENTS SOMETIMES. I DON’T THINK I DO! WELL, I MEAN ... ITS NOT LIKE I HAVE ANYTHING BETTER TO DO.” - Greig, 19
  11. 11. “I LIKE TO UPLOAD AN IMAGE OF SOMETHING THAT’S MADE ME SMILE, SOMETHING TO BE GRATEFUL FOR, EVERYDAY. IT SOUNDS CHEESY BUT IT KEEPS ME GOING.” - Jenny, 24
  12. 12. “CATS CAN BE USED AS THEY NATURALLY MAKE PEOPLE HAPPY” - YOUNG PERSON, INTERVIEW
  13. 13. “MA K E I T B E A U T I F U L A N D WE WI L L C OME ” GLASGOW, 17, PROJECT99
  14. 14. OUTCOMES VERSUS OUTPUTS
  15. 15. PROJECT 99 AS A CATALYST FOR FOCUS ON MENTAL HEALTH AND DIGITAL TECHNLOGY. - CREATING WORKSTREAMS
  16. 16. INFORMATION GOVERNANCE, DATA SECURITY, PATIENT CONFIDENTIALITY, STAFF CONDUCT AND MANAGEMENT OF ORGANISATIONAL REPUTATION ISSUES, DIGITAL DIVIDE, DIGITAL PERCEPTIONS, CO-DESIGN, SKILL BUILDING
  17. 17. PACE OF CHANGE EXPECTATIONS MANAGING STAKEHOLDERS
  18. 18. “…A DESIGN TEAM SHOULD BE INVOLVED AT THE EARLIEST STAGE OF COMMISSIONED WORK WITH INTERNAL TEAMS USING DESIGN TOOLS TO HELP EXPLORE AND SHAPE THE REQUIREMENT PRIOR TO ANY PROCUREMENT BEING ESTABLISHED. THIS AVOIDS THE RISK OF ‘GETTING THE RIGHT ANSWER TO THE WRONG PROBLEM’.” (POLICY CONNECT, 2013)
  19. 19. SOCIAL LABS - (HASSAN, 2014) EMBEDDING DESIGN TOOLS - (NPRU(NESTA, 2007) INNOVATION PARTNERSHIPS (TAYLORWESSING, 2014)
  20. 20. “GOOD DESIGNERS RECOGNISE THAT THEIR SKILLS ONLY BECOME USEFUL WHEN COMBINED WITH OTHER COMPLEMENTARY SKILLS.” (MULGIN, 2013)
  21. 21. DESIGN FOCUSING BEYOND SOLUTIONISM AND TOWARDS PLATFORMS FOR CO-PRODUCTION
  22. 22. “DEVELOP A DIGITAL SPRINGBOARD (OR GATEWAY) WITH USER-CENTRED CONTENT FOCUSED ON SUPPORTING MENTAL WELLBEING (NOT SOLELY FOCUSED ON MENTAL HEALTH ISSUES)” - PROJECT 99 REPORT
  23. 23. A SUCCESSFUL DESIGN-CLIENT RELATIONSHIP WORKS WHEN OTHER SYSTEMIC ISSUES ARE IDENTIFIED AS PART OF A LARGER WORK PACKAGE AND ARE CARRIED THROUGH IN PROCUREMENT.
  24. 24. ‘BREACHING EXPERIMENT’ (SNIGGLE, 2014)
  25. 25. THANK YOU(S) ROBERTA KNOX (SNOOK) ROXANA BACIAN (SNOOK) HANNA MARKGREN (SNOOK) WIDER SNOOK TEAM YOUNG SCOT MENTAL HEALTH FOUNDATION NHS GGC DR TREVOR LAKEY VALERIE CARR
  26. 26. Government Digital Services (2014). About the Government Digital Service. Retrieved 26th May, 2014, from (https://gds.blog.gov.uk/about/) Hands, D., Murphy, E. (2012). Wisdom of the crowd: how participatory design has evolved design briefing. Sweden: Swedish Design Research Journal. Volume 2. Hassan, Z. (2014) The Social Lab Revolution. Retrieved, 25th May, 2014, from (http://social-labs.org/) Mulgin, G. (2013). By Us, For Us: The power of co-design and co-delivery. Retrieved 25th May, 2014, from (http://www.nesta.org.uk/publications/us-us-power-co-design-and-co-delivery) NESTA. (2007). Driving Innovation through public procurement. London: NESTA. Policy Connect. (2013). Restarting Britain 2: Design and public services. Retrieved, 25th May, 2014, from (http://www.policyconnect.org.uk/apdig/research/report-restarting-britain-2-design-public-services) Project99. (2013). Project 99. Retrieved, 25th May, 2014, from (http://wegot99.com) Project99. (2013). Project 99. Retrieved, 25th May, 2014, from (http://wegot99.com/service-map) Scottish Government. (2011). Christie Commission on the future delivery of Public Services. Retrieved, 25th May, 2014, from (http://www.scotland.gov.uk/Resource/Doc/352649/0118638.pdf). Scottish Government. (2011). Public-social partnerships. Retrieved, 25th May, 2014, from (http://www.scotland.gov.uk/News/Releases/2011/07/08133636) Sniggle.net. Breaching Experiments. Retrieved, 25th May, 2014, from (http://sniggle.net/breaching.php) Taylorwessing. (2014). Public Procurement Directives. Retrieved, 25th May, 2014, from (http://www.taylorwessing.com/fileadmin/files/docs/EU-New-Public-Procurement-Directives_Feb14.pdf) The Royal Society of Edinburgh. (2014). Spreading the benefits of digital participation. Retrieved, 25th May, 2014, from (http://www.royalsoced.org.uk/1136_FinalReport.html)
  27. 27. WEGOT99.COM SARAH@WEARESNOOK.COM WEARESNOOK.COM @WEARESNOOK

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