Leah Lockhart on how to fail better

1. Failing betterLeah Lockhart @LockhartL @wearesnook
Failing better
Service Design Network
Leah Lockhart

2. @wearesnookFailing betterLeah Lockhart @LockhartL

3. Failing betterLeah Lockhart @LockhartL @wearesnook
I uncover and elevate
the voices of people
who are not often heard

4. Failing betterLeah Lockhart @LockhartL @wearesnook
I want to embed service
design in government

5. Failing betterLeah Lockhart @LockhartL @wearesnook
What happens when clients
don’t understand what they
are commissioning?

6. @wearesnookFailing betterLeah Lockhart @LockhartL
‘We already
knew this.’
‘This isn’t going
to help us.’
‘I don’t like it.’

7. @wearesnookFailing betterLeah Lockhart @LockhartL
‘I feel totally ignored
by everyone.’
‘They told me they
don’t know what
I’m doing or why
I’m here. It makes
me feel crazy.’

8. Failing betterLeah Lockhart @LockhartL @wearesnook
Who decides failure?

9. @wearesnookFailing betterLeah Lockhart @LockhartL
Where I failed

10. Failing betterLeah Lockhart @LockhartL @wearesnook
I didn’t deflect the transfer
of stress and dysfunction

11. Failing betterLeah Lockhart @LockhartL @wearesnook
I didn’t maintain
my leadership role

12. Failing betterLeah Lockhart @LockhartL @wearesnook
I didn’t treat
myself ethically

13. @wearesnookFailing betterLeah Lockhart @LockhartL
How I am
failing better

14. Failing betterLeah Lockhart @LockhartL @wearesnook
Reframe failure as
unclear criticism

15. Failing betterLeah Lockhart @LockhartL @wearesnook
Make psychological safety
a feature of my work

16. Failing betterLeah Lockhart @LockhartL @wearesnook
Build a conversation
and support through
networks like this one

17. Failing betterLeah Lockhart @LockhartL @wearesnook
Thank you
Leah Lockhart