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HYPER ISLAND
HELLO!
Sarah Drummond
@rufflemuffin
TODAY
10.00 - 11.00
TALK TALK TALK ABOUT REVOLUTIONS AND FIRE IN THE BELLY STUFF
11.00 - 11.15
BREAK IT UP
11.15 - 11.45
METHODS AND MENTAL HEALTH
11.45 - 12.15
JOURNEY MAP AND USER NEEDS
12.15 - 1.15
LUNCHEON
1.15 - 2.00
BEING STRATEGIC ABOUT YOUR FINDINGS
(GLASGOW COUNCIL AND SCOTTISH GOVERNMENT)
2.00 - 3.30
OPEN SESSIONS, TEAMS
3.30
FLOOR IS YOURS
LETS
CO-DESIGN
TODAY
WHAT DO YOU WANT OUT OF IT?
GREAT
THAT’S EXACTLY
WHAT I HAD
PLANNED
1ST RULE OF DESIGN
‘PROFESSIONAL
MAKER UPPERS
AKA.
PROTOTYPERS’
REVOLUTION BY DESIGN
THE ONE HUNDREDTH AND NINETY NINTH METHOD OF NON VIOLENT PROTEST
REVOLUTION BY DESIGN
THE ONE HUNDREDTH AND NINETY NINTH METHOD OF NON VIOLENT PROTEST
SARAH DRUMMOND
@RUFFLEMUFFIN
what would you
start a
revolution about?
what would you
start a
revolution about?
what would you
start a
revolution about?
what would you
start a
revolution about?
THE BANKS
what would you
start a
revolution about?
what would you
start a
revolution about?
THE GOVERNMENT
what would you
start a
revolution about?
what would you
start a
revolution about?
INJUSTICE
what would you
start a
revolution about?
what would you
start a
revolution about?
THE POLICE
what would you
start a
revolution about?
what would you
start a
revolution about?
HEALTH
what would you
start a
revolution about?
what would you
start a
revolution about?
ENERGY
what would you
start a
revolution about?
what would you
start a
revolution about?
MOBILITY
what would you
start a
revolution about?
what would you
start a
revolution about?
DEMENTIA
what would you
start a
revolution about?
what would you
start a
revolution about?
MUSIC
what would you
start a
revolution about?
what would you
start a
revolution about?
SOCIETY
what would you
start a
revolution about?
what would you
start a
revolution about?
EQUAL MARRIAGE
what would you
start a
revolution about?
what would you
start a
revolution about?
DEMOCRACY
what would you
start a
revolution about?
what would you
start a
revolution about?
FOOD
what would you
start a
revolution about?
what would you
start a
revolution about?
FARMING
what would you
start a
revolution about?
what would you
start a
revolution about?
ARCHITECTURE
what would you
start a
revolution about?
what would you
start a
revolution about?
MANUFACTURING
what would you
start a
revolution about?
what would you
start a
revolution about?
CONSUMERISM
what would you
start a
revolution about?
what would you
start a
revolution about?
CANCER
what would you
start a
revolution about?
what would you
start a
revolution about?
DESIGN
WHY IS REVOLUTIONARY
CHANGE NEEDED?
WHY IS REVOLUTIONARY
CHANGE NEEDED?
IF WE GET INTO THE
POSITION WHERE WE ARE
F*CKED AND WE DON’T HAVE
THE TOOLS TO BRING
ABOUT RADICAL CHANGE,
THEN WE ARE F*CKED
IF WE GET INTO THE
POSITION WHERE WE ARE
F*CKED AND WE DON’T HAVE
THE TOOLS TO BRING
ABOUT RADICAL CHANGE,
THEN WE ARE F*CKED
ONE HUNDRED AND
NINETY EIGHT
METHODS OF NON
VIOLENT
REVOLUTION
GENE SHARP
ONE HUNDRED AND NINETY EIGHT
methods of non
violent revolution
gene sharp
ONE HUNDRED AND NINETY EIGHT
methods of non
violent revolution
gene sharp
ONE HUNDRED AND
NINETY EIGHT
METHODS OF NON
VIOLENT
REVOLUTION
GENE SHARP
ONE HUNDRED AND NINETY NINE
methods of non
violent revolution
gene sharp AND HACKED BY SARAH DRUMMOND
ONE HUNDRED AND NINETY NINE
methods of non
violent revolution
gene sharp AND HACKED BY SARAH DRUMMOND
ONE HUNDRED AND NINETY NINE
methods of non
violent revolution
gene sharp AND HACKED BY SARAH DRUMMOND
ONE HUNDRED AND NINETY NINE
methods of non
violent revolution
gene sharp AND HACKED BY SARAH DRUMMOND
DESIGN
DESIGNING
MOBILE HOMES
AGE 7
"THE PROBLEM IS THAT THE CURRENT EDUCATION
SYSTEM WAS DESIGNED AND CONCEIVED AND
STRUCTURED FOR A DIFFERENT AGE… WE EDUCATE
CHILDREN BY BATCHES”
- SIR KEN ROBINSON
INSPIRED
GIN AND TONIC
AGE 14
O U R P R O C E S S
DOUBLE DIAMOND
DESIGN COUNCIL
2007
EMPATHY
PEOPLE-CENTERED
PROTOTYPING
STORY TELLING
VISUAL
PUBLIC SECTOR =
NO DESIGNMASTERS THESIS ON EMBEDDING DESIGN | AGE 21
BUSINESS SHOP VS DESIGN SHOP
“IN THE DESIGN STUDIO, THE
WALLS ARE A CONVERSATION, THE
VERY NOTION OF AN ART SCHOOL
IS ABOUT COLLABORATION”
Senior Civil
Servants
Government
Directorates
Strategy
Unit
Ministers
CEOs
Board
Senior Team
Organisational Directorates
Department Layers
Frontline Staff
Citizens
Operations
Framing wicked problems and
generating future concepts
through prototypes.
Developing action briefs and
human centred policy. Forming
partnership approaches for
design led approaches to
developing public services.
Internal Design Capacity
Embedding Design inside local
government and public bodies
to use design in development
processes
Closing feedback loops
and responding to citizen
feedback and data through
platforms and analytics. On
and offline user engagement
Annual Letters and
Ministerial Briefings
Embedding
Design
DoTank
Communication
Platforms
SNOOK MISSION
DESIGN BEAUTIFUL EXPERIENCES
THAT WORK FOR PEOPLE
INVERT THE PYRAMID
TOOL UP EVERYONE TO CO-DESIGN
THE FUTURE TOGETHER AND
CREATE THE PLATFORMS
TO SUPPORT IMAGINATION
OUR PRINCIPLES
ENSURE ORGANISATIONS
ARE EQUIPPED WITH THE TOOLS,
MINDSET AND FRAMEWORKS TO
CO-DESIGN GREAT EXPERIENCES
CO-DESIGNING CARE
SERVICESCARR GOMM
COUNCIL WASTE
SERVICESGLASGOW CITY COUNCIL
SUGAR AND DIABETES
TRAININGKNOW SUGAR | DESIGN IN ACTION
RE-DESIGNING THE
LEARNER JOURNEYSCOTTISHGOVERNMENT
“BOTH DIY PRODUCTION
ANDOPEN DESIGN
EMPOWER THE USER BY
PUTTING PROFESSIONAL
TOOLS IN THE HANDS OF
THE MASSES"
“BOTH DIY PRODUCTION
ANDOPEN DESIGN
EMPOWER THE USER BY
PUTTING PROFESSIONAL
TOOLS IN THE HANDS OF
THE MASSES"
- TOMMI LATIO (OPEN DESIGN NOW)- TOMMI LATIO (OPEN DESIGN NOW)
"invert the present deep
structure of tools" in order to
"give people tools that
guarantee their right to work
with independent efficiency”
ivan illich
"invert the present deep
structure of tools" in order to
"give people tools that
guarantee their right to work
with independent efficiency”
ivan illich
MOVEMENTS BY DESIGN
OPEN UP DESIGN TO INSPIRE OTHERS CREATIVITY TO CHANGE THE WORLD
MOVEMENTS BY DESIGN
OPEN UP DESIGN TO INSPIRE OTHERS CREATIVITY TO CHANGE THE WORLD
derek sivers on movements
OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE
OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD
3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS
1.6 MILLION PEOPLE REACHED THROUGH
INSTAGRAM AND TWITTER AND JUST OVER 2K ON
FACEBOOK IN 48 HOURS
OVER 100 CYCLEHACKS CREATED AND UPLOADED TO
OUR CATALOGUE WHICH IS STILL GROWING
A GROWING COMMUNITY OF 66 EVENT
ORGANISERS ALL OVER THE WORLD
ONE HUNDRED AND
NINETY EIGHT
METHODS OF NON
VIOLENT
REVOLUTION
GENE SHARP
THE MISSION
CYCLEHACK IS A GLOBAL MOVEMENT ON
A MISSION TO MAKE THE WORLD MORE
SUSTAINABLE BY REDUCING THE
BARRIERS TO CYCLING
CC Edinburghcyclechic
https://www.flickr.com/photos/edinburgh_cycle_chic/16482434651/
THE TOTAL EXPERIENCE
CC Chris Hill
https://www.flickr.com/photos/chdot/7029860763
OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE
OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD
3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS
1.6 MILLION PEOPLE REACHED THROUGH
INSTAGRAM AND TWITTER AND JUST OVER 2K ON
FACEBOOK IN 48 HOURS
OVER 100 CYCLEHACKS CREATED AND UPLOADED TO
OUR CATALOGUE WHICH IS STILL GROWING
A GROWING COMMUNITY OF 66 EVENT
ORGANISERS ALL OVER THE WORLD
ONE HUNDRED AND
NINETY EIGHT
METHODS OF NON
VIOLENT
REVOLUTION
GENE SHARP
THE LEADERS
SARAH
DRUMMOND
JOHANNA
HOLTAN
MATTHEW
LOWELL
OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE
OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD
3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS
1.6 MILLION PEOPLE REACHED THROUGH
INSTAGRAM AND TWITTER AND JUST OVER 2K ON
FACEBOOK IN 48 HOURS
OVER 100 CYCLEHACKS CREATED AND UPLOADED TO
OUR CATALOGUE WHICH IS STILL GROWING
A GROWING COMMUNITY OF 66 EVENT
ORGANISERS ALL OVER THE WORLD
ONE HUNDRED AND
NINETY EIGHT
METHODS OF NON
VIOLENT
REVOLUTION
GENE SHARP
OUR WEAPONS
48 HOUR EVENT TO
DEVELOP PROTOTYPE
CYCLEHACKS
PHYSICAL DIGITAL CAMPAIGN/EVENT POLICY LOCAL PLAN
OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE
OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD
3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS
1.6 MILLION PEOPLE REACHED THROUGH
INSTAGRAM AND TWITTER AND JUST OVER 2K ON
FACEBOOK IN 48 HOURS
OVER 100 CYCLEHACKS CREATED AND UPLOADED TO
OUR CATALOGUE WHICH IS STILL GROWING
A GROWING COMMUNITY OF 66 EVENT
ORGANISERS ALL OVER THE WORLD
ONE HUNDRED AND
NINETY EIGHT
METHODS OF NON
VIOLENT
REVOLUTION
GENE SHARP
OUR TAKEOVER
AND FIRST
FOLLOWERS
“For me, Cyclehack is about bringing together
lots of heads who all equally have their own
experiences and ideas, and bridging this with
design talent to make ideas become a reality.”
Sarah Drummond, Glasgow
“In a city with no infrastructure for cycling at
all, a few cycling enthusiast are braving the
multiple barriers and opting for their bicycles.
Beirut CycleHack is a much needed initiative to
offer the opportunity to strengthen the cycling
community and give them a space to create
their own solutions and expand their efforts.”
Public Interest Design Levant,
Global Partner, Beirut
“It was a wonderful experience to assemble
some of Melbourne’s cycling enthusiasts,
entrepreneurs, designers and decision
makers under a one roof for 48 hours.
Throughout the weekend we identified
barriers to cycling, and we were extremely
honoured to see all participants working
together for a common goal, a bike friendly
city.”
Jani Modig, Global Partner
Melbourne
MELBOURNE
BEIRUT
GLASGOW
OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE
OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD
3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS
1.6 MILLION PEOPLE REACHED THROUGH
INSTAGRAM AND TWITTER AND JUST OVER 2K ON
FACEBOOK IN 48 HOURS
OVER 100 CYCLEHACKS CREATED AND UPLOADED TO
OUR CATALOGUE WHICH IS STILL GROWING
A GROWING COMMUNITY OF 66 EVENT
ORGANISERS ALL OVER THE WORLD
ONE HUNDRED AND
NINETY EIGHT
METHODS OF NON
VIOLENT
REVOLUTION
GENE SHARP
OUR ARMY
CYCLEHACKERS
TOOLING UP CITIZENS FOR A TWO
WHEELED CITIZENSHIP
OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE
OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD
3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS
1.6 MILLION PEOPLE REACHED THROUGH
INSTAGRAM AND TWITTER AND JUST OVER 2K ON
FACEBOOK IN 48 HOURS
OVER 100 CYCLEHACKS CREATED AND UPLOADED TO
OUR CATALOGUE WHICH IS STILL GROWING
A GROWING COMMUNITY OF 66 EVENT
ORGANISERS ALL OVER THE WORLD
ONE HUNDRED AND
NINETY EIGHT
METHODS OF NON
VIOLENT
REVOLUTION
GENE SHARP
OUR INVENTIONS
CYCLEHACK:
SERVICE DESIGN / LOCAL PLAN
CYCLEHACK:
PHYSICAL / DIGITAL
CYCLEHACK:
PHYSICAL
CYCLEHACK:
DIGITAL
http://cyclehack.com
URBAN
PROTOTYPING
OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE
OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD
3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS
1.6 MILLION PEOPLE REACHED THROUGH
INSTAGRAM AND TWITTER AND JUST OVER 2K ON
FACEBOOK IN 48 HOURS
OVER 100 CYCLEHACKS CREATED AND UPLOADED TO
OUR CATALOGUE WHICH IS STILL GROWING
A GROWING COMMUNITY OF 66 EVENT
ORGANISERS ALL OVER THE WORLD
ONE HUNDRED AND
NINETY EIGHT
METHODS OF NON
VIOLENT
REVOLUTION
GENE SHARP
OUR
RADAR
MacBook Pro
SUBMIT HACKSEE HACKS
LO CATIONHA CK T YP E
SUBMIT HACK
LO CATIONHA CK T YP E
Cyclehacks from all
over the world, in
one place.
Hi John | Sign out
OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE
OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD
3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS
1.6 MILLION PEOPLE REACHED THROUGH
INSTAGRAM AND TWITTER AND JUST OVER 2K ON
FACEBOOK IN 48 HOURS
OVER 100 CYCLEHACKS CREATED AND UPLOADED TO
OUR CATALOGUE WHICH IS STILL GROWING
A GROWING COMMUNITY OF 66 EVENT
ORGANISERS ALL OVER THE WORLD
ONE HUNDRED AND
NINETY EIGHT
METHODS OF NON
VIOLENT
REVOLUTION
GENE SHARP
LAST WEEKEND
CYCLEHACK 2015
OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE
OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD
3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS
1.6 MILLION PEOPLE REACHED THROUGH
INSTAGRAM AND TWITTER AND JUST OVER 2K ON
FACEBOOK IN 48 HOURS
OVER 100 CYCLEHACKS CREATED AND UPLOADED TO
OUR CATALOGUE WHICH IS STILL GROWING
A GROWING COMMUNITY OF 66 EVENT
ORGANISERS ALL OVER THE WORLD
ONE HUNDRED AND
NINETY EIGHT
METHODS OF NON
VIOLENT
REVOLUTION
GENE SHARP
THE UNSEXY
MOVEMENT
OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE
OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD
3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS
1.6 MILLION PEOPLE REACHED THROUGH
INSTAGRAM AND TWITTER AND JUST OVER 2K ON
FACEBOOK IN 48 HOURS
OVER 100 CYCLEHACKS CREATED AND UPLOADED TO
OUR CATALOGUE WHICH IS STILL GROWING
A GROWING COMMUNITY OF 66 EVENT
ORGANISERS ALL OVER THE WORLD
ONE HUNDRED AND
NINETY EIGHT
METHODS OF NON
VIOLENT
REVOLUTION
GENE SHARP
THE
MEDAL
OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE
OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD
3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS
1.6 MILLION PEOPLE REACHED THROUGH
INSTAGRAM AND TWITTER AND JUST OVER 2K ON
FACEBOOK IN 48 HOURS
OVER 100 CYCLEHACKS CREATED AND UPLOADED TO
OUR CATALOGUE WHICH IS STILL GROWING
A GROWING COMMUNITY OF 66 EVENT
ORGANISERS ALL OVER THE WORLD
ONE HUNDRED AND
NINETY EIGHT
METHODS OF NON
VIOLENT
REVOLUTION
GENE SHARP
MEET OUR ARMY
OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE
OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD
3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS
1.6 MILLION PEOPLE REACHED THROUGH
INSTAGRAM AND TWITTER AND JUST OVER 2K ON
FACEBOOK IN 48 HOURS
OVER 100 CYCLEHACKS CREATED AND UPLOADED TO
OUR CATALOGUE WHICH IS STILL GROWING
A GROWING COMMUNITY OF 66 EVENT
ORGANISERS ALL OVER THE WORLD
ONE HUNDRED AND
NINETY EIGHT
METHODS OF NON
VIOLENT
REVOLUTION
GENE SHARP
OUR PROPAGANDA
EVENT ENTRANCE
‘ THE BADGE’
EVENT ENTRANCE
‘ THE BADGE’
EVENT ENTRANCE
‘ THE SPEAKERS’
EVENT ENTRANCE
‘ CYCLEHACK BARRIER AND IDEA CARDS’
OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE
OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD
3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS
1.6 MILLION PEOPLE REACHED THROUGH
INSTAGRAM AND TWITTER AND JUST OVER 2K ON
FACEBOOK IN 48 HOURS
OVER 100 CYCLEHACKS CREATED AND UPLOADED TO
OUR CATALOGUE WHICH IS STILL GROWING
A GROWING COMMUNITY OF 66 EVENT
ORGANISERS ALL OVER THE WORLD
ONE HUNDRED AND
NINETY EIGHT
METHODS OF NON
VIOLENT
REVOLUTION
GENE SHARP
OUR ALLIES
“Cyclehack is an exciting, innovative
movement, bringing the principles of
design thinking and rapid prototyping to
the world of cycling. Sustrans Scotland
recognise the benefits Cyclehack brings,
in addressing barriers, stimulating
innovation, and building support for
cycling initiatives. We look forward to
seeing the product catalogue growing
as participation and popularity grows!”
Matt MacDonald
Senior Business Development Officer
Sustrans Scotland
SCRUMPTIOUS
PRODUCTIONS
OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE
OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD
3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS
1.6 MILLION PEOPLE REACHED THROUGH
INSTAGRAM AND TWITTER AND JUST OVER 2K ON
FACEBOOK IN 48 HOURS
OVER 100 CYCLEHACKS CREATED AND UPLOADED TO
OUR CATALOGUE WHICH IS STILL GROWING
A GROWING COMMUNITY OF 66 EVENT
ORGANISERS ALL OVER THE WORLD
ONE HUNDRED AND
NINETY EIGHT
METHODS OF NON
VIOLENT
REVOLUTION
GENE SHARP
OUR OPPOSITION
after all @cycle_hack claimed that they were
putting cycling on the map which I feel
undermines all cycle campaigners to date
@rufflemuffin @cyclehackgla & knowing many folks
who have spent lives cycle campaigning I feel you
need to REALLY justify your claim.
OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE
OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD
3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS
1.6 MILLION PEOPLE REACHED THROUGH
INSTAGRAM AND TWITTER AND JUST OVER 2K ON
FACEBOOK IN 48 HOURS
OVER 100 CYCLEHACKS CREATED AND UPLOADED TO
OUR CATALOGUE WHICH IS STILL GROWING
A GROWING COMMUNITY OF 66 EVENT
ORGANISERS ALL OVER THE WORLD
ONE HUNDRED AND
NINETY EIGHT
METHODS OF NON
VIOLENT
REVOLUTION
GENE SHARP
ACTIVISM DOESN’T
HAVE TO BE
BORING
OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE
OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD
3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS
1.6 MILLION PEOPLE REACHED THROUGH
INSTAGRAM AND TWITTER AND JUST OVER 2K ON
FACEBOOK IN 48 HOURS
OVER 100 CYCLEHACKS CREATED AND UPLOADED TO
OUR CATALOGUE WHICH IS STILL GROWING
A GROWING COMMUNITY OF 66 EVENT
ORGANISERS ALL OVER THE WORLD
ONE HUNDRED AND
NINETY EIGHT
METHODS OF NON
VIOLENT
REVOLUTION
GENE SHARP
A REVOLUTION IN
WOMEN’S CYCLING
THEIR WORDS NOT OURS
BIT.LY/PENNYPANTS
PENNY FOR GOOD
OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE
OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD
3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS
1.6 MILLION PEOPLE REACHED THROUGH
INSTAGRAM AND TWITTER AND JUST OVER 2K ON
FACEBOOK IN 48 HOURS
OVER 100 CYCLEHACKS CREATED AND UPLOADED TO
OUR CATALOGUE WHICH IS STILL GROWING
A GROWING COMMUNITY OF 66 EVENT
ORGANISERS ALL OVER THE WORLD
ONE HUNDRED AND
NINETY EIGHT
METHODS OF NON
VIOLENT
REVOLUTION
GENE SHARP
DESIGNERS OF THE
FUTURE CREATE
OPEN PLATFORMS
I AM A FACILITATOR OF IMAGINATION
DESIGNERS OF THE
FUTURE CREATE
OPEN PLATFORMS
I AM A FACILITATOR OF IMAGINATION
what would you
start a
revolution about?
what would you
start a
revolution about?
DEMOCRACY
THE DESIGN EXPERT OF
TODAY IS A FACILITATOR
OF KNOWLEDGE, A
PLATFORM BUILDER,A
CONNECTOR
what would you
start a
revolution about?
what would you
start a
revolution about?
what would you
start a
revolution about?
what would you
start a
revolution about?
THE BANKS
what would you
start a
revolution about?
what would you
start a
revolution about?
THE GOVERNMENT
what would you
start a
revolution about?
what would you
start a
revolution about?
INJUSTICE
what would you
start a
revolution about?
what would you
start a
revolution about?
THE POLICE
what would you
start a
revolution about?
what would you
start a
revolution about?
HEALTH
what would you
start a
revolution about?
what would you
start a
revolution about?
ENERGY
what would you
start a
revolution about?
what would you
start a
revolution about?
MOBILITY
what would you
start a
revolution about?
what would you
start a
revolution about?
DEMENTIA
what would you
start a
revolution about?
what would you
start a
revolution about?
MUSIC
what would you
start a
revolution about?
what would you
start a
revolution about?
SOCIETY
what would you
start a
revolution about?
what would you
start a
revolution about?
EQUAL MARRIAGE
what would you
start a
revolution about?
what would you
start a
revolution about?
DEMOCRACY
what would you
start a
revolution about?
what would you
start a
revolution about?
FOOD
what would you
start a
revolution about?
what would you
start a
revolution about?
FARMING
what would you
start a
revolution about?
what would you
start a
revolution about?
ARCHITECTURE
what would you
start a
revolution about?
what would you
start a
revolution about?
MANUFACTURING
what would you
start a
revolution about?
what would you
start a
revolution about?
CONSUMERISM
what would you
start a
revolution about?
what would you
start a
revolution about?
DESIGN
ONE HUNDRED AND NINETY NINE
methods of non
violent revolution
gene sharp AND HACKED BY SARAH DRUMMOND
ONE HUNDRED AND NINETY NINE
methods of non
violent revolution
gene sharp AND HACKED BY SARAH DRUMMOND
DESIGN
“We are called to
be architects of
the future, not its
victims.”
buckminster fuller
“We are called to
be architects of
the future, not its
victims.”
buckminster fuller
THE DESIGN EXPERT OF
TODAY IS A FACILITATOR
OF KNOWLEDGE, A
PLATFORM BUILDER,A
CONNECTOR
MY
REVOLUTION?
MY
REVOLUTION?
THE DESIGN EXPERT OF
TODAY IS A FACILITATOR
OF KNOWLEDGE, A
PLATFORM BUILDER,A
CONNECTOR
MY
REVOLUTION?
MY
REVOLUTION?
PEOPLE
THE
REVOLUTION
STARTS
WITH YOU
THE
REVOLUTION
STARTS
WITH YOU
what would you
start a
revolution about?
what would you
start a
revolution about?
TECHNICAL
STUFF
LETS TALK METHODS,
TOOLS, TACTICS AND SYSTEMS CHANGE
ORGANISATIONS ARE STACKED WITH
DATA BUT WE DON’T KNOW WHAT TO
DO WITH IT, AND IT’S NOT OFTEN
HUMAN CENTERED OR QUALITATIVE
IT’S THE LEAP FROM DATA TO INSIGHT
THAT’S IMPORTANT
THEN THE LEAP FROM INSIGHT TO
ACTION AND SOLUTIONS
THEN TESTING IT.
AND TESTING IT AGAIN.
THEN DEVELOPING AN ITERATIVE
CULTURE.
METHODS OF
THINKING
SYSTEMS MAPPING
CUSTOMER JOURNEY MAPPING (MACRO)
CUSTOMER JOURNEY MAPPING (MICRO)
ETHNOGRAPHY
OBSERVATION
PERSONAS
BLUEPRINTING
USE CASES
STORY TELLING
DIGITAL / AGILE / MOSCOW
THE
TOTAL
EXPERIENCESAY WOMAN SUPPORT SERVICE (2009)
(MACRO SYSTEM)
CUSTOMER JOURNEY
MAPPING
SCOTTISH GOVERNMENT | LEARNER JOURNEY (2012)
(MICRO EXPERIENCE)
CUSTOMER JOURNEY
MAPPING
SOCIAL CARE SECTOR | (2015)
ETHNOGRAPHY
DUNCAN OF JORDANSTONE | LETTERS TO THE FUTURE (2008)
OBSERVATION
MMM GROUP | MOBILITY FOR OLDER GENERATION (2011)
STORYTELLING
AND VISUALISATION
IRISS: ASSET MAPPING FOR PEOPLE CENTERED PLANNING I
N HEALTH AND MENTAL WELL-BEING (2011)
OBSERVATION
MMM GROUP | MOBILITY FOR OLDER GENERATION (2011)
PERSONAS
SYNC | DEVELOPING A DIGITAL PERSONA TOOL (2013)
USER STORIES
AND USE CASES
DWP AND DH | EXPLORING MENTAL HEALTH IN RELATION TO EMPLOYMENT (2015)
USER STORIES
AND USE CASES
AYE MIND | DEVELOPING USE CASES FOR SUPPORTING YOUNG PEOPLE MENTAL HEALTH (2015)
MOSCOW
KNOW HOW | DEVELOPING DIGITAL CAPABILITIES FOR THE ARTS AND CULTURAL SECTOR (2014/15)
PHONE
ONLINE
PAPER
Client
receives
information
pack
Client meets
BDM
Client
receives
application
form
BDM phones
offering
support
BDM
offeri
suppo
Client
receives
email with
forms and
guidance
Clien
draft
for co
Client
receives
email with
information
pdfs
APPROVAL PROCESS
Client
receives sales
call from Bus
Dev Team
Client
considers an
alternative
qualification
provider
Client makes
1st contact
with SQA
Client has
phone
conversation
with BDM
Client
conducts
search for
qualification
provider
Client finds
information
about SQA
Client makes
email enquiry
to SQA
Client
receives
information
pack from
Bus Dev
Client calls
SQA contact
centre
Client picks
up SQA
leaflet at
conference
or trade fair
BDM calls
to discuss
interest/
arrange
meeting
INTERNATIONAL
TEAM
International
partners
build up list
of potential
clients
International
partner
makes
contact with
client
Bus Dev
team make
speculative
phone calls
BDM visits
companies
in their
geographical
area
BDM makes
initial call to
client
Bus Dev
team discuss
viability
of client
(numbers)
BDM receives
client inquiry
from Contact
Centre
BDM starts
pre-approval
process
BDM sends
the massive
email
BDM
up wi
of sup
BDM sends
info pack
to potential
client
BDM visits
client
BDM
assesses goal
of client
BACKSTAGE
(1977) Lynn G. Shostack, Breaking Free from Product Marketing, in Journal of Marketing
(1984) Lynn G. Shostack, Designing services that deliver in Harvard Business Review
BLUEPRINTING
SQA | REDESIGNING THE APPROVALS PROCESS (2012)
O U R P R O C E S S
DOUBLE DIAMOND
DESIGN COUNCIL
2007
PROTOTYPING
SKETCH/MOCK UP
LOW FIDELITY WIREFRAME
HIGH FIDELITY WIREFRAME
CO-DESIGN PROTOTYPE TOOL
EMPATHY TESTS
WIZARD OF OZ
DESKTOP WALKTHROUGHS
IMPROVISATION
SPECULATIVE PROTOTYPE
COMMUNICATIVE ARTEFACTS
USER TESTING
EXPERIENCE PROTOTYPE
MOCK UPENERGY SECTOR | DEVELOPING A CUSTOMER DASHBOARD (2014)
DWP AND DH | EXPLORING MENTAL HEALTH IN
RELATION TO EMPLOYMENT (2015)
LOW
FIDELITY
WIREFRAME
DWP AND DH | EXPLORING MENTAL HEALTH IN
RELATION TO EMPLOYMENT (2015)
HIGH
FIDELITY
WIREFRAME
CO-DESIGN TOOLCARE INFORMATION SCOTLAND | RE-DESIGNING CARE INFORMATION (2013/14)
EMPATHY TOOLSEXPERIO LABS | SERVICE DESIGN NETWORK CONFERENCE (2014)
WIZARD OF OZKNOW HOW | BUILDING A DATA PROCESSOR (2015)
DESKTOP
WALKTHROUGH
SKILLS DEVELOPMENT SCOTLAND | RE-DESIGNING CAREER CENTRES (2009/10)
IMPROVISATION
BRISBANE LIBRARY SERVICES | RE-DESIGNING THE 21ST LIBRARY EXPERIENCE (2012)
COMMUNICATIVE
ARTEFACT
CARR GOMM | DEVELOPING IN HOUSE INNOVATION UNIT (2015)
COMMUNICATIVE
ARTEFACT
GLASGOW CITY COUNCIL | RE-DESIGNING FUTURE WASTE SERVICES
MYPOLICE | UK FIRST ONLINE POLICE PLATFORM (2009 - 2011)
SPECULATIVE
SOCIAL PROTOTYPE
GLASGOW CITY COUNCIL | TESTING THE NEW GCC WEBSITE (2015)
USER TESTING
GLASGOW CITY COUNCIL | TESTING THE NEW GCC WEBSITE (2015)
USER TESTING
GLASGOW CITY COUNCIL | TESTING THE NEW GCC WEBSITE (2015)
USER TESTING
WEEK WEEK WEEK WEEK WEEK WEEK
PROJECT PLAN &
PROJECT REPORT
BUILD NEW
BETA
MAY
APRIL
JUNE
OCTOBER
USER TESTING
GLASGOW CITY COUNCIL | TESTING THE NEW GCC WEBSITE (2015)
GLASGOW CITY COUNCIL | TESTING THE NEW GCC WEBSITE (2015)
USER TESTING
GLASGOW CITY COUNCIL | TESTING THE NEW GCC WEBSITE (2015)
USER TESTING
GLASGOW CITY COUNCIL | TESTING THE NEW GCC WEBSITE (2015)
USER TESTING
228
EXPERIENCE
PROTOTYPING
KNOW SUGAR - TAKING TRAINING AND INFORMATION TO THE HIGH STREET (2014)
VALUE OF
DIGITAL FOR
MENTAL HEALTH
GDS/DEPT. HEALTH/DEPT. WORK+PENSIONS
CREATING DIGITAL TOOLS
FOR MENTAL HEALTH
AND EMPLOYMENT
SUPPORT
THE POINT PEOPLE
SNOOK
CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT
THE POINT PEOPLE
SNOOK
CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT
THE POINT PEOPLE
SNOOK
DISCOVERY
HOLDING BACK FROM
SOLUTIONS
ARTICULATING NEEDS
AND JOBS TO BE DONE
CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT
THE POINT PEOPLE
SNOOK
CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT
THE POINT PEOPLE
SNOOK
CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT
THE POINT PEOPLE
SNOOK
Timeline
] Most usedMost used Least usedLeast used
Least trusted
Point of Contact:
Online
Phone
Face to Face
Kind of support:
Work related
Mental health related
Both
Other
Most trusted
]
CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT
THE POINT PEOPLE
SNOOK
CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT
THE POINT PEOPLE
SNOOK
CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT
THE POINT PEOPLE
SNOOK
The employment journey
Three user groups
CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT
THE POINT PEOPLE
SNOOK
CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT
THE POINT PEOPLE
SNOOK
Three user groups
Unemployed
Insecure Employment
Fulltime Employed
CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT
THE POINT PEOPLE
SNOOK
CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT
THE POINT PEOPLE
SNOOK
CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT
THE POINT PEOPLE
SNOOK
CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT
THE POINT PEOPLE
SNOOK
UNEMPLOYED
UNDERSTANDING WHICH JOBS TO APPLY FOR
DEALING WITH THE EMOTIONAL SIDE
OF JOB-HUNTING
DEALING WITH THE PRACTICAL SIDE
OF JOB-HUNTING (CVS/INTERVIEWS)
HELPING PEOPLE BUILD NETWORKS
AND EXPERIENCE
CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT
THE POINT PEOPLE
SNOOK
UNEMPLOYED
As someone who is unemployed, I need encouragement
and tools that give me belief in my own abilities, because
I have low self-esteem.
Unemployment can be fundamentally confidence sapping,
uncertain and stressful.
“Feeling a fundamental lack of confidence and sureness about
the future, not knowing if you are ever going to get a job…
Being skint, you know, which brings all the other things like
not being able to pay the bills or finding that stressful, getting
knock-backs, not hearing from jobs or not getting interviews”
Sarah (35)
CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT
THE POINT PEOPLE
SNOOK
DIGITAL VALUE
Information
Support and Community
Tracking Health and wellbeing
CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT
THE POINT PEOPLE
SNOOK
PRE-ALPHA
SERVICE DESIGN:
MULTIPLE SOLUTIONS AND LAYERS
TO SERVING COMPLEX NEEDS
CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT
THE POINT PEOPLE
SNOOK
CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT
THE POINT PEOPLE
SNOOK
CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT
THE POINT PEOPLE
SNOOK
CREATING DIGITAL TOOLS FOR MENTAL WELLBEING AND EMPLOYMENT SUPPORT
INTEGRATED PERSONAL SUPPORT SYSTEM
Support level 2 - Integrated personal support system
Here users would have a deeper level of interaction, creating a personal account that would allow
them to track their progress and aggregate tailored information, data and tools relating to mental
wellbeing and employment.
INTERACTIVE SUPPORT ON DEMAND
Support level 1 - Interactive support on demand
Here users would enter basic data (without necessarily logging in) to obtain tailored guidance about
issues they require support with, such as managing time or stress. Content would be dynamic. The
site would also signpost users to tools from external providers. These support applications could be
hosted on government sites, third sector sites, or provided by private developers.
STATIC INFORMATION
Information level 1 - General Information
Here users would access statutory and required information. This content is already available on
gov.uk, NHS Choices etc. A new digital service could both aggregate this and provide additional
content.
TAILORED INFORMATION
Information level 2 - Tailored information
At this level, users could tailor their search obtaining further information and insight. Content is
more dynamic (e.g. videos). This information could be hosted on existing government platforms.
Additionally widgets could be embedded in a range of sites commonly accessed sites for
employment or mental health needs, such as Monster, Prospect, MIND etc.
OPTIONS FOR LEVEL OF
DEVELOPMENT
The digital functions we’ve designed have different possible levels of interaction,
depending both on user preferences and the capacity of government. We’ve
broken these down into four different options with increasing levels of
development and interaction.
CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT
THE POINT PEOPLE
SNOOK
CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT
THE POINT PEOPLE
SNOOK
CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT
THE POINT PEOPLE
SNOOK
CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT
THE POINT PEOPLE
SNOOK
CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT
THE POINT PEOPLE
SNOOK
CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT
THE POINT PEOPLE
SNOOK
WHERE NOW?
MENTAL HEALTH DIGITAL
CHALLENGE (UK)
DWP AND UNIVERSAL CREDITS
NHS CHOICES
JOURNEY
MAPPING FOR
INSIGHT
JOURNEY MAP YOUR NEIGHBOUR’S FESTIVAL JOURNEY
FIND OUT THEIR STRESSES AND HIGH POINTS
USE CASE 3 OF THEIR NEEDS IN RELATION TO EMPLOYMENT
PITCH THESE BACK
AS A _________
I/THEY NEED TO _________
SO THAT THEY CAN ___________
RE-DESIGNING THE
LEARNER
JOURNEY
SCOTTISH GOVERNMENT
CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT
THE POINT PEOPLE
SNOOK
WHERE NOW?
COLLEGE APPROACH
WAIT ON DIGITAL SERVICES TO
CATCH UP
CFE/EDUCATION FOLLOW UP
RE-DESIGNING
GLASGOW COUNCIL
WEB (AND CULTURE)
GLASGOW CITY COUNCIL
CULTURAL DESIGN
CONTENT DEVELOPMENT WORKSHOPS
CITIZEN PANEL
END TO END SERVICE RESEARCH
DEVELOP PERSONAS
CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT
THE POINT PEOPLE
SNOOK
WHAT NEXT?
GET ON THE FRAMEWORK
BITESIZE REPORT ‘NEWSPAPER’
USER TESTING
24 MONTH STRATEGY/COACHING
KNOW SUGAR
DESIGN IN ACTION
331
EXPERIENCE
PROTOTYPING
KNOW SUGAR - TAKING TRAINING AND INFORMATION TO THE HIGH STREET (2014)
SUGAR AND DIABETES
RE-BRANDINGKNOW SUGAR | DESIGN IN ACTION
333
KNOW SUGAR
KNOW SUGAR - TAKING TRAINING AND INFORMATION TO THE HIGH STREET (2014)
354
355
358
361
sarah@wearesnook.com
@rufflemuffin
@wearesnook
@cycle_hack
@dearestscotland

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Hyper Island

  • 2. TODAY 10.00 - 11.00 TALK TALK TALK ABOUT REVOLUTIONS AND FIRE IN THE BELLY STUFF 11.00 - 11.15 BREAK IT UP 11.15 - 11.45 METHODS AND MENTAL HEALTH 11.45 - 12.15 JOURNEY MAP AND USER NEEDS 12.15 - 1.15 LUNCHEON 1.15 - 2.00 BEING STRATEGIC ABOUT YOUR FINDINGS (GLASGOW COUNCIL AND SCOTTISH GOVERNMENT) 2.00 - 3.30 OPEN SESSIONS, TEAMS 3.30 FLOOR IS YOURS
  • 5. 1ST RULE OF DESIGN ‘PROFESSIONAL MAKER UPPERS AKA. PROTOTYPERS’
  • 6. REVOLUTION BY DESIGN THE ONE HUNDREDTH AND NINETY NINTH METHOD OF NON VIOLENT PROTEST REVOLUTION BY DESIGN THE ONE HUNDREDTH AND NINETY NINTH METHOD OF NON VIOLENT PROTEST SARAH DRUMMOND @RUFFLEMUFFIN
  • 7. what would you start a revolution about? what would you start a revolution about?
  • 8. what would you start a revolution about? what would you start a revolution about? THE BANKS
  • 9. what would you start a revolution about? what would you start a revolution about? THE GOVERNMENT
  • 10. what would you start a revolution about? what would you start a revolution about? INJUSTICE
  • 11. what would you start a revolution about? what would you start a revolution about? THE POLICE
  • 12. what would you start a revolution about? what would you start a revolution about? HEALTH
  • 13. what would you start a revolution about? what would you start a revolution about? ENERGY
  • 14. what would you start a revolution about? what would you start a revolution about? MOBILITY
  • 15. what would you start a revolution about? what would you start a revolution about? DEMENTIA
  • 16. what would you start a revolution about? what would you start a revolution about? MUSIC
  • 17. what would you start a revolution about? what would you start a revolution about? SOCIETY
  • 18. what would you start a revolution about? what would you start a revolution about? EQUAL MARRIAGE
  • 19. what would you start a revolution about? what would you start a revolution about? DEMOCRACY
  • 20. what would you start a revolution about? what would you start a revolution about? FOOD
  • 21. what would you start a revolution about? what would you start a revolution about? FARMING
  • 22. what would you start a revolution about? what would you start a revolution about? ARCHITECTURE
  • 23. what would you start a revolution about? what would you start a revolution about? MANUFACTURING
  • 24. what would you start a revolution about? what would you start a revolution about? CONSUMERISM
  • 25. what would you start a revolution about? what would you start a revolution about? CANCER
  • 26. what would you start a revolution about? what would you start a revolution about? DESIGN
  • 27. WHY IS REVOLUTIONARY CHANGE NEEDED? WHY IS REVOLUTIONARY CHANGE NEEDED?
  • 28. IF WE GET INTO THE POSITION WHERE WE ARE F*CKED AND WE DON’T HAVE THE TOOLS TO BRING ABOUT RADICAL CHANGE, THEN WE ARE F*CKED IF WE GET INTO THE POSITION WHERE WE ARE F*CKED AND WE DON’T HAVE THE TOOLS TO BRING ABOUT RADICAL CHANGE, THEN WE ARE F*CKED
  • 29. ONE HUNDRED AND NINETY EIGHT METHODS OF NON VIOLENT REVOLUTION GENE SHARP ONE HUNDRED AND NINETY EIGHT methods of non violent revolution gene sharp ONE HUNDRED AND NINETY EIGHT methods of non violent revolution gene sharp
  • 30. ONE HUNDRED AND NINETY EIGHT METHODS OF NON VIOLENT REVOLUTION GENE SHARP ONE HUNDRED AND NINETY NINE methods of non violent revolution gene sharp AND HACKED BY SARAH DRUMMOND ONE HUNDRED AND NINETY NINE methods of non violent revolution gene sharp AND HACKED BY SARAH DRUMMOND
  • 31. ONE HUNDRED AND NINETY NINE methods of non violent revolution gene sharp AND HACKED BY SARAH DRUMMOND ONE HUNDRED AND NINETY NINE methods of non violent revolution gene sharp AND HACKED BY SARAH DRUMMOND DESIGN
  • 33. "THE PROBLEM IS THAT THE CURRENT EDUCATION SYSTEM WAS DESIGNED AND CONCEIVED AND STRUCTURED FOR A DIFFERENT AGE… WE EDUCATE CHILDREN BY BATCHES” - SIR KEN ROBINSON
  • 35.
  • 36. O U R P R O C E S S DOUBLE DIAMOND DESIGN COUNCIL 2007
  • 38.
  • 39. PUBLIC SECTOR = NO DESIGNMASTERS THESIS ON EMBEDDING DESIGN | AGE 21
  • 40. BUSINESS SHOP VS DESIGN SHOP
  • 41. “IN THE DESIGN STUDIO, THE WALLS ARE A CONVERSATION, THE VERY NOTION OF AN ART SCHOOL IS ABOUT COLLABORATION”
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  • 44. Senior Civil Servants Government Directorates Strategy Unit Ministers CEOs Board Senior Team Organisational Directorates Department Layers Frontline Staff Citizens Operations Framing wicked problems and generating future concepts through prototypes. Developing action briefs and human centred policy. Forming partnership approaches for design led approaches to developing public services. Internal Design Capacity Embedding Design inside local government and public bodies to use design in development processes Closing feedback loops and responding to citizen feedback and data through platforms and analytics. On and offline user engagement Annual Letters and Ministerial Briefings Embedding Design DoTank Communication Platforms
  • 45.
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  • 48. SNOOK MISSION DESIGN BEAUTIFUL EXPERIENCES THAT WORK FOR PEOPLE
  • 49. INVERT THE PYRAMID TOOL UP EVERYONE TO CO-DESIGN THE FUTURE TOGETHER AND CREATE THE PLATFORMS TO SUPPORT IMAGINATION
  • 50. OUR PRINCIPLES ENSURE ORGANISATIONS ARE EQUIPPED WITH THE TOOLS, MINDSET AND FRAMEWORKS TO CO-DESIGN GREAT EXPERIENCES
  • 53. SUGAR AND DIABETES TRAININGKNOW SUGAR | DESIGN IN ACTION
  • 55. “BOTH DIY PRODUCTION ANDOPEN DESIGN EMPOWER THE USER BY PUTTING PROFESSIONAL TOOLS IN THE HANDS OF THE MASSES" “BOTH DIY PRODUCTION ANDOPEN DESIGN EMPOWER THE USER BY PUTTING PROFESSIONAL TOOLS IN THE HANDS OF THE MASSES" - TOMMI LATIO (OPEN DESIGN NOW)- TOMMI LATIO (OPEN DESIGN NOW)
  • 56. "invert the present deep structure of tools" in order to "give people tools that guarantee their right to work with independent efficiency” ivan illich "invert the present deep structure of tools" in order to "give people tools that guarantee their right to work with independent efficiency” ivan illich
  • 57. MOVEMENTS BY DESIGN OPEN UP DESIGN TO INSPIRE OTHERS CREATIVITY TO CHANGE THE WORLD MOVEMENTS BY DESIGN OPEN UP DESIGN TO INSPIRE OTHERS CREATIVITY TO CHANGE THE WORLD
  • 58. derek sivers on movements
  • 59.
  • 60. OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD 3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS 1.6 MILLION PEOPLE REACHED THROUGH INSTAGRAM AND TWITTER AND JUST OVER 2K ON FACEBOOK IN 48 HOURS OVER 100 CYCLEHACKS CREATED AND UPLOADED TO OUR CATALOGUE WHICH IS STILL GROWING A GROWING COMMUNITY OF 66 EVENT ORGANISERS ALL OVER THE WORLD ONE HUNDRED AND NINETY EIGHT METHODS OF NON VIOLENT REVOLUTION GENE SHARP THE MISSION
  • 61. CYCLEHACK IS A GLOBAL MOVEMENT ON A MISSION TO MAKE THE WORLD MORE SUSTAINABLE BY REDUCING THE BARRIERS TO CYCLING CC Edinburghcyclechic https://www.flickr.com/photos/edinburgh_cycle_chic/16482434651/
  • 62. THE TOTAL EXPERIENCE CC Chris Hill https://www.flickr.com/photos/chdot/7029860763
  • 63.
  • 64. OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD 3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS 1.6 MILLION PEOPLE REACHED THROUGH INSTAGRAM AND TWITTER AND JUST OVER 2K ON FACEBOOK IN 48 HOURS OVER 100 CYCLEHACKS CREATED AND UPLOADED TO OUR CATALOGUE WHICH IS STILL GROWING A GROWING COMMUNITY OF 66 EVENT ORGANISERS ALL OVER THE WORLD ONE HUNDRED AND NINETY EIGHT METHODS OF NON VIOLENT REVOLUTION GENE SHARP THE LEADERS
  • 66. OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD 3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS 1.6 MILLION PEOPLE REACHED THROUGH INSTAGRAM AND TWITTER AND JUST OVER 2K ON FACEBOOK IN 48 HOURS OVER 100 CYCLEHACKS CREATED AND UPLOADED TO OUR CATALOGUE WHICH IS STILL GROWING A GROWING COMMUNITY OF 66 EVENT ORGANISERS ALL OVER THE WORLD ONE HUNDRED AND NINETY EIGHT METHODS OF NON VIOLENT REVOLUTION GENE SHARP OUR WEAPONS
  • 67. 48 HOUR EVENT TO DEVELOP PROTOTYPE CYCLEHACKS
  • 68.
  • 69. PHYSICAL DIGITAL CAMPAIGN/EVENT POLICY LOCAL PLAN
  • 70. OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD 3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS 1.6 MILLION PEOPLE REACHED THROUGH INSTAGRAM AND TWITTER AND JUST OVER 2K ON FACEBOOK IN 48 HOURS OVER 100 CYCLEHACKS CREATED AND UPLOADED TO OUR CATALOGUE WHICH IS STILL GROWING A GROWING COMMUNITY OF 66 EVENT ORGANISERS ALL OVER THE WORLD ONE HUNDRED AND NINETY EIGHT METHODS OF NON VIOLENT REVOLUTION GENE SHARP OUR TAKEOVER AND FIRST FOLLOWERS
  • 71. “For me, Cyclehack is about bringing together lots of heads who all equally have their own experiences and ideas, and bridging this with design talent to make ideas become a reality.” Sarah Drummond, Glasgow “In a city with no infrastructure for cycling at all, a few cycling enthusiast are braving the multiple barriers and opting for their bicycles. Beirut CycleHack is a much needed initiative to offer the opportunity to strengthen the cycling community and give them a space to create their own solutions and expand their efforts.” Public Interest Design Levant, Global Partner, Beirut “It was a wonderful experience to assemble some of Melbourne’s cycling enthusiasts, entrepreneurs, designers and decision makers under a one roof for 48 hours. Throughout the weekend we identified barriers to cycling, and we were extremely honoured to see all participants working together for a common goal, a bike friendly city.” Jani Modig, Global Partner Melbourne MELBOURNE BEIRUT GLASGOW
  • 72. OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD 3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS 1.6 MILLION PEOPLE REACHED THROUGH INSTAGRAM AND TWITTER AND JUST OVER 2K ON FACEBOOK IN 48 HOURS OVER 100 CYCLEHACKS CREATED AND UPLOADED TO OUR CATALOGUE WHICH IS STILL GROWING A GROWING COMMUNITY OF 66 EVENT ORGANISERS ALL OVER THE WORLD ONE HUNDRED AND NINETY EIGHT METHODS OF NON VIOLENT REVOLUTION GENE SHARP OUR ARMY
  • 73. CYCLEHACKERS TOOLING UP CITIZENS FOR A TWO WHEELED CITIZENSHIP
  • 74. OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD 3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS 1.6 MILLION PEOPLE REACHED THROUGH INSTAGRAM AND TWITTER AND JUST OVER 2K ON FACEBOOK IN 48 HOURS OVER 100 CYCLEHACKS CREATED AND UPLOADED TO OUR CATALOGUE WHICH IS STILL GROWING A GROWING COMMUNITY OF 66 EVENT ORGANISERS ALL OVER THE WORLD ONE HUNDRED AND NINETY EIGHT METHODS OF NON VIOLENT REVOLUTION GENE SHARP OUR INVENTIONS
  • 80. OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD 3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS 1.6 MILLION PEOPLE REACHED THROUGH INSTAGRAM AND TWITTER AND JUST OVER 2K ON FACEBOOK IN 48 HOURS OVER 100 CYCLEHACKS CREATED AND UPLOADED TO OUR CATALOGUE WHICH IS STILL GROWING A GROWING COMMUNITY OF 66 EVENT ORGANISERS ALL OVER THE WORLD ONE HUNDRED AND NINETY EIGHT METHODS OF NON VIOLENT REVOLUTION GENE SHARP OUR RADAR
  • 81. MacBook Pro SUBMIT HACKSEE HACKS LO CATIONHA CK T YP E SUBMIT HACK LO CATIONHA CK T YP E Cyclehacks from all over the world, in one place. Hi John | Sign out
  • 82. OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD 3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS 1.6 MILLION PEOPLE REACHED THROUGH INSTAGRAM AND TWITTER AND JUST OVER 2K ON FACEBOOK IN 48 HOURS OVER 100 CYCLEHACKS CREATED AND UPLOADED TO OUR CATALOGUE WHICH IS STILL GROWING A GROWING COMMUNITY OF 66 EVENT ORGANISERS ALL OVER THE WORLD ONE HUNDRED AND NINETY EIGHT METHODS OF NON VIOLENT REVOLUTION GENE SHARP LAST WEEKEND CYCLEHACK 2015
  • 83.
  • 84.
  • 85. OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD 3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS 1.6 MILLION PEOPLE REACHED THROUGH INSTAGRAM AND TWITTER AND JUST OVER 2K ON FACEBOOK IN 48 HOURS OVER 100 CYCLEHACKS CREATED AND UPLOADED TO OUR CATALOGUE WHICH IS STILL GROWING A GROWING COMMUNITY OF 66 EVENT ORGANISERS ALL OVER THE WORLD ONE HUNDRED AND NINETY EIGHT METHODS OF NON VIOLENT REVOLUTION GENE SHARP THE UNSEXY MOVEMENT
  • 86.
  • 87. OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD 3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS 1.6 MILLION PEOPLE REACHED THROUGH INSTAGRAM AND TWITTER AND JUST OVER 2K ON FACEBOOK IN 48 HOURS OVER 100 CYCLEHACKS CREATED AND UPLOADED TO OUR CATALOGUE WHICH IS STILL GROWING A GROWING COMMUNITY OF 66 EVENT ORGANISERS ALL OVER THE WORLD ONE HUNDRED AND NINETY EIGHT METHODS OF NON VIOLENT REVOLUTION GENE SHARP THE MEDAL
  • 88.
  • 89. OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD 3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS 1.6 MILLION PEOPLE REACHED THROUGH INSTAGRAM AND TWITTER AND JUST OVER 2K ON FACEBOOK IN 48 HOURS OVER 100 CYCLEHACKS CREATED AND UPLOADED TO OUR CATALOGUE WHICH IS STILL GROWING A GROWING COMMUNITY OF 66 EVENT ORGANISERS ALL OVER THE WORLD ONE HUNDRED AND NINETY EIGHT METHODS OF NON VIOLENT REVOLUTION GENE SHARP MEET OUR ARMY
  • 90.
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  • 107. OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD 3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS 1.6 MILLION PEOPLE REACHED THROUGH INSTAGRAM AND TWITTER AND JUST OVER 2K ON FACEBOOK IN 48 HOURS OVER 100 CYCLEHACKS CREATED AND UPLOADED TO OUR CATALOGUE WHICH IS STILL GROWING A GROWING COMMUNITY OF 66 EVENT ORGANISERS ALL OVER THE WORLD ONE HUNDRED AND NINETY EIGHT METHODS OF NON VIOLENT REVOLUTION GENE SHARP OUR PROPAGANDA
  • 108. EVENT ENTRANCE ‘ THE BADGE’ EVENT ENTRANCE ‘ THE BADGE’ EVENT ENTRANCE ‘ THE SPEAKERS’ EVENT ENTRANCE ‘ CYCLEHACK BARRIER AND IDEA CARDS’
  • 109.
  • 110. OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD 3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS 1.6 MILLION PEOPLE REACHED THROUGH INSTAGRAM AND TWITTER AND JUST OVER 2K ON FACEBOOK IN 48 HOURS OVER 100 CYCLEHACKS CREATED AND UPLOADED TO OUR CATALOGUE WHICH IS STILL GROWING A GROWING COMMUNITY OF 66 EVENT ORGANISERS ALL OVER THE WORLD ONE HUNDRED AND NINETY EIGHT METHODS OF NON VIOLENT REVOLUTION GENE SHARP OUR ALLIES
  • 111. “Cyclehack is an exciting, innovative movement, bringing the principles of design thinking and rapid prototyping to the world of cycling. Sustrans Scotland recognise the benefits Cyclehack brings, in addressing barriers, stimulating innovation, and building support for cycling initiatives. We look forward to seeing the product catalogue growing as participation and popularity grows!” Matt MacDonald Senior Business Development Officer Sustrans Scotland
  • 113. OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD 3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS 1.6 MILLION PEOPLE REACHED THROUGH INSTAGRAM AND TWITTER AND JUST OVER 2K ON FACEBOOK IN 48 HOURS OVER 100 CYCLEHACKS CREATED AND UPLOADED TO OUR CATALOGUE WHICH IS STILL GROWING A GROWING COMMUNITY OF 66 EVENT ORGANISERS ALL OVER THE WORLD ONE HUNDRED AND NINETY EIGHT METHODS OF NON VIOLENT REVOLUTION GENE SHARP OUR OPPOSITION
  • 114. after all @cycle_hack claimed that they were putting cycling on the map which I feel undermines all cycle campaigners to date @rufflemuffin @cyclehackgla & knowing many folks who have spent lives cycle campaigning I feel you need to REALLY justify your claim.
  • 115. OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD 3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS 1.6 MILLION PEOPLE REACHED THROUGH INSTAGRAM AND TWITTER AND JUST OVER 2K ON FACEBOOK IN 48 HOURS OVER 100 CYCLEHACKS CREATED AND UPLOADED TO OUR CATALOGUE WHICH IS STILL GROWING A GROWING COMMUNITY OF 66 EVENT ORGANISERS ALL OVER THE WORLD ONE HUNDRED AND NINETY EIGHT METHODS OF NON VIOLENT REVOLUTION GENE SHARP ACTIVISM DOESN’T HAVE TO BE BORING
  • 116.
  • 117.
  • 118.
  • 119. OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD 3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS 1.6 MILLION PEOPLE REACHED THROUGH INSTAGRAM AND TWITTER AND JUST OVER 2K ON FACEBOOK IN 48 HOURS OVER 100 CYCLEHACKS CREATED AND UPLOADED TO OUR CATALOGUE WHICH IS STILL GROWING A GROWING COMMUNITY OF 66 EVENT ORGANISERS ALL OVER THE WORLD ONE HUNDRED AND NINETY EIGHT METHODS OF NON VIOLENT REVOLUTION GENE SHARP A REVOLUTION IN WOMEN’S CYCLING THEIR WORDS NOT OURS
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  • 140. OVER 600 PEOPLE CYCLEHACKING OVER THE COURSE OF THE WEEKEND IN 25 CITIES ALL OVER THE WORLD 3,500 TWEETS ABOUT CYCLEHACK OVER 48 HOURS 1.6 MILLION PEOPLE REACHED THROUGH INSTAGRAM AND TWITTER AND JUST OVER 2K ON FACEBOOK IN 48 HOURS OVER 100 CYCLEHACKS CREATED AND UPLOADED TO OUR CATALOGUE WHICH IS STILL GROWING A GROWING COMMUNITY OF 66 EVENT ORGANISERS ALL OVER THE WORLD ONE HUNDRED AND NINETY EIGHT METHODS OF NON VIOLENT REVOLUTION GENE SHARP DESIGNERS OF THE FUTURE CREATE OPEN PLATFORMS I AM A FACILITATOR OF IMAGINATION DESIGNERS OF THE FUTURE CREATE OPEN PLATFORMS I AM A FACILITATOR OF IMAGINATION
  • 141. what would you start a revolution about? what would you start a revolution about? DEMOCRACY
  • 142.
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  • 168.
  • 169. THE DESIGN EXPERT OF TODAY IS A FACILITATOR OF KNOWLEDGE, A PLATFORM BUILDER,A CONNECTOR what would you start a revolution about? what would you start a revolution about?
  • 170. what would you start a revolution about? what would you start a revolution about? THE BANKS
  • 171. what would you start a revolution about? what would you start a revolution about? THE GOVERNMENT
  • 172. what would you start a revolution about? what would you start a revolution about? INJUSTICE
  • 173. what would you start a revolution about? what would you start a revolution about? THE POLICE
  • 174. what would you start a revolution about? what would you start a revolution about? HEALTH
  • 175. what would you start a revolution about? what would you start a revolution about? ENERGY
  • 176. what would you start a revolution about? what would you start a revolution about? MOBILITY
  • 177. what would you start a revolution about? what would you start a revolution about? DEMENTIA
  • 178. what would you start a revolution about? what would you start a revolution about? MUSIC
  • 179. what would you start a revolution about? what would you start a revolution about? SOCIETY
  • 180. what would you start a revolution about? what would you start a revolution about? EQUAL MARRIAGE
  • 181. what would you start a revolution about? what would you start a revolution about? DEMOCRACY
  • 182. what would you start a revolution about? what would you start a revolution about? FOOD
  • 183. what would you start a revolution about? what would you start a revolution about? FARMING
  • 184. what would you start a revolution about? what would you start a revolution about? ARCHITECTURE
  • 185. what would you start a revolution about? what would you start a revolution about? MANUFACTURING
  • 186. what would you start a revolution about? what would you start a revolution about? CONSUMERISM
  • 187. what would you start a revolution about? what would you start a revolution about? DESIGN
  • 188. ONE HUNDRED AND NINETY NINE methods of non violent revolution gene sharp AND HACKED BY SARAH DRUMMOND ONE HUNDRED AND NINETY NINE methods of non violent revolution gene sharp AND HACKED BY SARAH DRUMMOND DESIGN
  • 189. “We are called to be architects of the future, not its victims.” buckminster fuller “We are called to be architects of the future, not its victims.” buckminster fuller
  • 190. THE DESIGN EXPERT OF TODAY IS A FACILITATOR OF KNOWLEDGE, A PLATFORM BUILDER,A CONNECTOR MY REVOLUTION? MY REVOLUTION?
  • 191. THE DESIGN EXPERT OF TODAY IS A FACILITATOR OF KNOWLEDGE, A PLATFORM BUILDER,A CONNECTOR MY REVOLUTION? MY REVOLUTION? PEOPLE
  • 193. what would you start a revolution about? what would you start a revolution about?
  • 194. TECHNICAL STUFF LETS TALK METHODS, TOOLS, TACTICS AND SYSTEMS CHANGE
  • 195. ORGANISATIONS ARE STACKED WITH DATA BUT WE DON’T KNOW WHAT TO DO WITH IT, AND IT’S NOT OFTEN HUMAN CENTERED OR QUALITATIVE IT’S THE LEAP FROM DATA TO INSIGHT THAT’S IMPORTANT THEN THE LEAP FROM INSIGHT TO ACTION AND SOLUTIONS THEN TESTING IT. AND TESTING IT AGAIN. THEN DEVELOPING AN ITERATIVE CULTURE.
  • 196. METHODS OF THINKING SYSTEMS MAPPING CUSTOMER JOURNEY MAPPING (MACRO) CUSTOMER JOURNEY MAPPING (MICRO) ETHNOGRAPHY OBSERVATION PERSONAS BLUEPRINTING USE CASES STORY TELLING DIGITAL / AGILE / MOSCOW
  • 198. (MACRO SYSTEM) CUSTOMER JOURNEY MAPPING SCOTTISH GOVERNMENT | LEARNER JOURNEY (2012)
  • 200. ETHNOGRAPHY DUNCAN OF JORDANSTONE | LETTERS TO THE FUTURE (2008)
  • 201. OBSERVATION MMM GROUP | MOBILITY FOR OLDER GENERATION (2011)
  • 202. STORYTELLING AND VISUALISATION IRISS: ASSET MAPPING FOR PEOPLE CENTERED PLANNING I N HEALTH AND MENTAL WELL-BEING (2011)
  • 203. OBSERVATION MMM GROUP | MOBILITY FOR OLDER GENERATION (2011) PERSONAS SYNC | DEVELOPING A DIGITAL PERSONA TOOL (2013)
  • 204. USER STORIES AND USE CASES DWP AND DH | EXPLORING MENTAL HEALTH IN RELATION TO EMPLOYMENT (2015)
  • 205. USER STORIES AND USE CASES AYE MIND | DEVELOPING USE CASES FOR SUPPORTING YOUNG PEOPLE MENTAL HEALTH (2015)
  • 206. MOSCOW KNOW HOW | DEVELOPING DIGITAL CAPABILITIES FOR THE ARTS AND CULTURAL SECTOR (2014/15)
  • 207. PHONE ONLINE PAPER Client receives information pack Client meets BDM Client receives application form BDM phones offering support BDM offeri suppo Client receives email with forms and guidance Clien draft for co Client receives email with information pdfs APPROVAL PROCESS Client receives sales call from Bus Dev Team Client considers an alternative qualification provider Client makes 1st contact with SQA Client has phone conversation with BDM Client conducts search for qualification provider Client finds information about SQA Client makes email enquiry to SQA Client receives information pack from Bus Dev Client calls SQA contact centre Client picks up SQA leaflet at conference or trade fair BDM calls to discuss interest/ arrange meeting INTERNATIONAL TEAM International partners build up list of potential clients International partner makes contact with client Bus Dev team make speculative phone calls BDM visits companies in their geographical area BDM makes initial call to client Bus Dev team discuss viability of client (numbers) BDM receives client inquiry from Contact Centre BDM starts pre-approval process BDM sends the massive email BDM up wi of sup BDM sends info pack to potential client BDM visits client BDM assesses goal of client BACKSTAGE (1977) Lynn G. Shostack, Breaking Free from Product Marketing, in Journal of Marketing (1984) Lynn G. Shostack, Designing services that deliver in Harvard Business Review BLUEPRINTING SQA | REDESIGNING THE APPROVALS PROCESS (2012)
  • 208. O U R P R O C E S S DOUBLE DIAMOND DESIGN COUNCIL 2007
  • 209. PROTOTYPING SKETCH/MOCK UP LOW FIDELITY WIREFRAME HIGH FIDELITY WIREFRAME CO-DESIGN PROTOTYPE TOOL EMPATHY TESTS WIZARD OF OZ DESKTOP WALKTHROUGHS IMPROVISATION SPECULATIVE PROTOTYPE COMMUNICATIVE ARTEFACTS USER TESTING EXPERIENCE PROTOTYPE
  • 210. MOCK UPENERGY SECTOR | DEVELOPING A CUSTOMER DASHBOARD (2014)
  • 211. DWP AND DH | EXPLORING MENTAL HEALTH IN RELATION TO EMPLOYMENT (2015) LOW FIDELITY WIREFRAME
  • 212. DWP AND DH | EXPLORING MENTAL HEALTH IN RELATION TO EMPLOYMENT (2015) HIGH FIDELITY WIREFRAME
  • 213. CO-DESIGN TOOLCARE INFORMATION SCOTLAND | RE-DESIGNING CARE INFORMATION (2013/14)
  • 214. EMPATHY TOOLSEXPERIO LABS | SERVICE DESIGN NETWORK CONFERENCE (2014)
  • 215. WIZARD OF OZKNOW HOW | BUILDING A DATA PROCESSOR (2015)
  • 216. DESKTOP WALKTHROUGH SKILLS DEVELOPMENT SCOTLAND | RE-DESIGNING CAREER CENTRES (2009/10)
  • 217. IMPROVISATION BRISBANE LIBRARY SERVICES | RE-DESIGNING THE 21ST LIBRARY EXPERIENCE (2012)
  • 218. COMMUNICATIVE ARTEFACT CARR GOMM | DEVELOPING IN HOUSE INNOVATION UNIT (2015)
  • 219. COMMUNICATIVE ARTEFACT GLASGOW CITY COUNCIL | RE-DESIGNING FUTURE WASTE SERVICES
  • 220. MYPOLICE | UK FIRST ONLINE POLICE PLATFORM (2009 - 2011) SPECULATIVE SOCIAL PROTOTYPE
  • 221. GLASGOW CITY COUNCIL | TESTING THE NEW GCC WEBSITE (2015) USER TESTING
  • 222. GLASGOW CITY COUNCIL | TESTING THE NEW GCC WEBSITE (2015) USER TESTING
  • 223. GLASGOW CITY COUNCIL | TESTING THE NEW GCC WEBSITE (2015) USER TESTING
  • 224. WEEK WEEK WEEK WEEK WEEK WEEK PROJECT PLAN & PROJECT REPORT BUILD NEW BETA MAY APRIL JUNE OCTOBER USER TESTING GLASGOW CITY COUNCIL | TESTING THE NEW GCC WEBSITE (2015)
  • 225. GLASGOW CITY COUNCIL | TESTING THE NEW GCC WEBSITE (2015) USER TESTING
  • 226. GLASGOW CITY COUNCIL | TESTING THE NEW GCC WEBSITE (2015) USER TESTING
  • 227. GLASGOW CITY COUNCIL | TESTING THE NEW GCC WEBSITE (2015) USER TESTING
  • 228. 228 EXPERIENCE PROTOTYPING KNOW SUGAR - TAKING TRAINING AND INFORMATION TO THE HIGH STREET (2014)
  • 229. VALUE OF DIGITAL FOR MENTAL HEALTH GDS/DEPT. HEALTH/DEPT. WORK+PENSIONS
  • 230. CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT THE POINT PEOPLE SNOOK
  • 231. CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT THE POINT PEOPLE SNOOK
  • 232. CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT THE POINT PEOPLE SNOOK
  • 233. DISCOVERY HOLDING BACK FROM SOLUTIONS ARTICULATING NEEDS AND JOBS TO BE DONE CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT THE POINT PEOPLE SNOOK
  • 234. CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT THE POINT PEOPLE SNOOK
  • 235. CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT THE POINT PEOPLE SNOOK Timeline
  • 236. ] Most usedMost used Least usedLeast used Least trusted Point of Contact: Online Phone Face to Face Kind of support: Work related Mental health related Both Other Most trusted ]
  • 237. CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT THE POINT PEOPLE SNOOK
  • 238. CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT THE POINT PEOPLE SNOOK
  • 239. CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT THE POINT PEOPLE SNOOK
  • 240. The employment journey Three user groups CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT THE POINT PEOPLE SNOOK
  • 241. CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT THE POINT PEOPLE SNOOK Three user groups Unemployed Insecure Employment Fulltime Employed
  • 242. CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT THE POINT PEOPLE SNOOK
  • 243. CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT THE POINT PEOPLE SNOOK
  • 244. CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT THE POINT PEOPLE SNOOK
  • 245. CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT THE POINT PEOPLE SNOOK UNEMPLOYED UNDERSTANDING WHICH JOBS TO APPLY FOR DEALING WITH THE EMOTIONAL SIDE OF JOB-HUNTING DEALING WITH THE PRACTICAL SIDE OF JOB-HUNTING (CVS/INTERVIEWS) HELPING PEOPLE BUILD NETWORKS AND EXPERIENCE
  • 246. CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT THE POINT PEOPLE SNOOK UNEMPLOYED As someone who is unemployed, I need encouragement and tools that give me belief in my own abilities, because I have low self-esteem. Unemployment can be fundamentally confidence sapping, uncertain and stressful. “Feeling a fundamental lack of confidence and sureness about the future, not knowing if you are ever going to get a job… Being skint, you know, which brings all the other things like not being able to pay the bills or finding that stressful, getting knock-backs, not hearing from jobs or not getting interviews” Sarah (35)
  • 247. CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT THE POINT PEOPLE SNOOK
  • 248. DIGITAL VALUE Information Support and Community Tracking Health and wellbeing CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT THE POINT PEOPLE SNOOK
  • 249. PRE-ALPHA SERVICE DESIGN: MULTIPLE SOLUTIONS AND LAYERS TO SERVING COMPLEX NEEDS CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT THE POINT PEOPLE SNOOK
  • 250. CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT THE POINT PEOPLE SNOOK
  • 251. CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT THE POINT PEOPLE SNOOK
  • 252. CREATING DIGITAL TOOLS FOR MENTAL WELLBEING AND EMPLOYMENT SUPPORT INTEGRATED PERSONAL SUPPORT SYSTEM Support level 2 - Integrated personal support system Here users would have a deeper level of interaction, creating a personal account that would allow them to track their progress and aggregate tailored information, data and tools relating to mental wellbeing and employment. INTERACTIVE SUPPORT ON DEMAND Support level 1 - Interactive support on demand Here users would enter basic data (without necessarily logging in) to obtain tailored guidance about issues they require support with, such as managing time or stress. Content would be dynamic. The site would also signpost users to tools from external providers. These support applications could be hosted on government sites, third sector sites, or provided by private developers. STATIC INFORMATION Information level 1 - General Information Here users would access statutory and required information. This content is already available on gov.uk, NHS Choices etc. A new digital service could both aggregate this and provide additional content. TAILORED INFORMATION Information level 2 - Tailored information At this level, users could tailor their search obtaining further information and insight. Content is more dynamic (e.g. videos). This information could be hosted on existing government platforms. Additionally widgets could be embedded in a range of sites commonly accessed sites for employment or mental health needs, such as Monster, Prospect, MIND etc. OPTIONS FOR LEVEL OF DEVELOPMENT The digital functions we’ve designed have different possible levels of interaction, depending both on user preferences and the capacity of government. We’ve broken these down into four different options with increasing levels of development and interaction. CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT THE POINT PEOPLE SNOOK
  • 253. CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT THE POINT PEOPLE SNOOK
  • 254. CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT THE POINT PEOPLE SNOOK
  • 255. CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT THE POINT PEOPLE SNOOK
  • 256. CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT THE POINT PEOPLE SNOOK
  • 257. CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT THE POINT PEOPLE SNOOK WHERE NOW? MENTAL HEALTH DIGITAL CHALLENGE (UK) DWP AND UNIVERSAL CREDITS NHS CHOICES
  • 258. JOURNEY MAPPING FOR INSIGHT JOURNEY MAP YOUR NEIGHBOUR’S FESTIVAL JOURNEY FIND OUT THEIR STRESSES AND HIGH POINTS USE CASE 3 OF THEIR NEEDS IN RELATION TO EMPLOYMENT PITCH THESE BACK
  • 259. AS A _________ I/THEY NEED TO _________ SO THAT THEY CAN ___________
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  • 281. CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT THE POINT PEOPLE SNOOK WHERE NOW? COLLEGE APPROACH WAIT ON DIGITAL SERVICES TO CATCH UP CFE/EDUCATION FOLLOW UP
  • 282. RE-DESIGNING GLASGOW COUNCIL WEB (AND CULTURE) GLASGOW CITY COUNCIL
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  • 327. CULTURAL DESIGN CONTENT DEVELOPMENT WORKSHOPS CITIZEN PANEL END TO END SERVICE RESEARCH DEVELOP PERSONAS CREATING DIGITAL TOOLS FOR MENTAL HEALTH AND EMPLOYMENT SUPPORT THE POINT PEOPLE SNOOK
  • 328.
  • 329. WHAT NEXT? GET ON THE FRAMEWORK BITESIZE REPORT ‘NEWSPAPER’ USER TESTING 24 MONTH STRATEGY/COACHING
  • 331. 331 EXPERIENCE PROTOTYPING KNOW SUGAR - TAKING TRAINING AND INFORMATION TO THE HIGH STREET (2014)
  • 332. SUGAR AND DIABETES RE-BRANDINGKNOW SUGAR | DESIGN IN ACTION
  • 333. 333 KNOW SUGAR KNOW SUGAR - TAKING TRAINING AND INFORMATION TO THE HIGH STREET (2014)
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