The document discusses the importance of self-care when designing services and experiences for others. It outlines six areas of focus for self-care: 1) self-care practices for individuals, 2) creating a supportive studio culture, 3) thoughtful project design, 4) risk management in project management, 5) staff well-being, and 6) avoiding retraumatization of participants. The overall message is that designers must first take care of themselves in order to ethically and effectively help others through their work.

1. Anne Dhir | @brightkaos
Put on your own mask
before helping others
Anne Dhir
ServDes 2018
Milan

2. Anne Dhir | @brightkaos
Why this talk?

3. Emergency
care
Unemployment
Young people
in care
Youth mental
health
Domestic
Violence
Emergency
Helplines
Social
Housing

4. Anne Dhir | @brightkaos

5. Anne Dhir | @brightkaos
We can’t design
future experiences
at the cost of
present ones

6. Anne Dhir | @brightkaos
I. Self-care
II.Studio culture
III.Project design
IV.Project management
V.Staff
VI.Participants

7. Self-care
Breathe
Ground yourself
Shake it off
Anne Dhir | @brightkaos

8. Culture
It’s OK not to be OK
Learn to communicate better
Set boundaries
Anne Dhir | @brightkaos

9. Project design
Bring in the experts
Work with communities
Assign project mindfully
Anne Dhir | @brightkaos

10. Project
management
Slow down
Manage risks
Anne Dhir | @brightkaos

11. Staff
Internal support
External support
Anne Dhir | @brightkaos

12. Participants
Give before you take
Retelling stories can be traumatic
Design the interaction
Anne Dhir | @brightkaos

13. Anne Dhir | @brightkaos
Grazie
Anne Dhir
anne@wearesnook.com