Northx Consulting Group, India is conducting Free Web Developer training in collaboration with www.rithanya.com. Register Online
Register in the www.rithanya.com using your Facebook ID:- https://goo.gl/0x8LVr
The document summarizes an Autodesk PLM 360 Success Story presentation about how Inphi implemented PLM 360 to improve its quality management processes. It describes how Inphi grew and needed a scalable solution to manage quality incidents, returns, failures, corrective actions and other processes across locations. It details how Inphi mapped its needs, built out the various quality workspaces using an iterative design process, and integrated with other systems like Salesforce. The implementation helped Inphi improve visibility, reporting, and resolution of quality issues.
UX: (still) the next step for Information ArchitectsPeter Boersma
Peter Boersma's closing keynote presentation at the 2011 Polish IA Summit. By showing the T-model for IA, Peter explains that IAs are User Experience practitioners. Includes resources for IAs to become better UX practitioners.
Agility is about being adaptive. CRM is about being efficient. How do you apply Agile's key values to make the most out of your CRM? How do you drive your CRM deployment in an Agile way?
Presentation for ICCA Boston on October 29, 2008.
Abstract:
The facts are all stacked against us as consultants: 30+% requirements churn for projects, with 50+% of projects completing late or failing entirely and a market mindset of instant gratification. How do small consulting companies compete in today’s environment without having to take incredible risks along the way? This is the key question facing leaders of small firms. Clients are getting harder to find in an economic climate that is eroding so we have to make every client count! To do this effectively is going to require changing the way we do business. One potential solution is use of agile practices and principles to drive an agile process.
This presentation will explore the principles and practices that drive the agile process. In particular it will look at how using an agile approach can help mitigate risk for small consulting businesses. It will also explain the potential client benefits from using an agile approach. When the vendor is providing exceptional value to the client a long-term relationship can be established which benefits both parties. From the perspective of a small consulting company these relationships are the most valuable not just from a revenue perspective, but also as references and for word-of-mouth lead generation. This presentation will describe how having an agile approach in your toolbox may be enable you to unlock additional opportunities.
The document outlines 7 habits of highly effective field service organizations: 1) deliver proactive service through data analysis and predictive maintenance, 2) begin and end with customer feedback by integrating feedback into the service lifecycle management system, 3) prioritize contract renewals and have systems to track entitlements and send renewal notifications, 4) think mobility by giving technicians mobile access to information, 5) understand parts inventory and track the repair process and parts availability, 6) synergize people, processes, and technology through process optimization, and 7) sharpen dispatch and scheduling to ensure the right technicians are assigned. The document was written by CSDP, a software company that provides service relationship management solutions.
The goal might be clear—improve the digital employee experience—but getting it done can be challenging amidst digital transformations and changes to the corporate IT landscape.
Whenever productivity and output are negatively impacted, IT often gets the blame. Despite this, employees continue to raise their expectations of IT and expect their digital experience to “just work” all the time. Jon Cairns, VP Global Solution Consulting explains what IT departments can do to simultaneously close the digital experience expectation gap, focus on innovation, and give employees a superb digital work experience.
This document contains slides from a presentation on Agile Product Management by Mike Cohn. The presentation covers prioritizing product backlog items, establishing a shared project vision through tools like elevator statements and product vision boxes, communicating expectations to developers, and understanding a product's financial model. The agenda includes sections on prioritizing, project chartering, working with developers, and establishing a financial model.
Northx Consulting Group, India is conducting Free Web Developer training in collaboration with www.rithanya.com. Register Online
Register in the www.rithanya.com using your Facebook ID:- https://goo.gl/0x8LVr
The document summarizes an Autodesk PLM 360 Success Story presentation about how Inphi implemented PLM 360 to improve its quality management processes. It describes how Inphi grew and needed a scalable solution to manage quality incidents, returns, failures, corrective actions and other processes across locations. It details how Inphi mapped its needs, built out the various quality workspaces using an iterative design process, and integrated with other systems like Salesforce. The implementation helped Inphi improve visibility, reporting, and resolution of quality issues.
UX: (still) the next step for Information ArchitectsPeter Boersma
Peter Boersma's closing keynote presentation at the 2011 Polish IA Summit. By showing the T-model for IA, Peter explains that IAs are User Experience practitioners. Includes resources for IAs to become better UX practitioners.
Agility is about being adaptive. CRM is about being efficient. How do you apply Agile's key values to make the most out of your CRM? How do you drive your CRM deployment in an Agile way?
Presentation for ICCA Boston on October 29, 2008.
Abstract:
The facts are all stacked against us as consultants: 30+% requirements churn for projects, with 50+% of projects completing late or failing entirely and a market mindset of instant gratification. How do small consulting companies compete in today’s environment without having to take incredible risks along the way? This is the key question facing leaders of small firms. Clients are getting harder to find in an economic climate that is eroding so we have to make every client count! To do this effectively is going to require changing the way we do business. One potential solution is use of agile practices and principles to drive an agile process.
This presentation will explore the principles and practices that drive the agile process. In particular it will look at how using an agile approach can help mitigate risk for small consulting businesses. It will also explain the potential client benefits from using an agile approach. When the vendor is providing exceptional value to the client a long-term relationship can be established which benefits both parties. From the perspective of a small consulting company these relationships are the most valuable not just from a revenue perspective, but also as references and for word-of-mouth lead generation. This presentation will describe how having an agile approach in your toolbox may be enable you to unlock additional opportunities.
The document outlines 7 habits of highly effective field service organizations: 1) deliver proactive service through data analysis and predictive maintenance, 2) begin and end with customer feedback by integrating feedback into the service lifecycle management system, 3) prioritize contract renewals and have systems to track entitlements and send renewal notifications, 4) think mobility by giving technicians mobile access to information, 5) understand parts inventory and track the repair process and parts availability, 6) synergize people, processes, and technology through process optimization, and 7) sharpen dispatch and scheduling to ensure the right technicians are assigned. The document was written by CSDP, a software company that provides service relationship management solutions.
The goal might be clear—improve the digital employee experience—but getting it done can be challenging amidst digital transformations and changes to the corporate IT landscape.
Whenever productivity and output are negatively impacted, IT often gets the blame. Despite this, employees continue to raise their expectations of IT and expect their digital experience to “just work” all the time. Jon Cairns, VP Global Solution Consulting explains what IT departments can do to simultaneously close the digital experience expectation gap, focus on innovation, and give employees a superb digital work experience.
This document contains slides from a presentation on Agile Product Management by Mike Cohn. The presentation covers prioritizing product backlog items, establishing a shared project vision through tools like elevator statements and product vision boxes, communicating expectations to developers, and understanding a product's financial model. The agenda includes sections on prioritizing, project chartering, working with developers, and establishing a financial model.
Buying enterprise software isn't easy. In fact, it's just as complicated as global sourcing, if not more so (and that's why IT professionals make great global sourcing professionals, as noted in a recent article from Global Services). You're buying something that's immaterial and, these days, ephemeral, but just as costly once all the "hidden" costs are taken into account.
What's worse, a mistake can cost you many times the initial purchase price. Accidentally spot buy 10,000 parts incompatible with your current assembly? You sell them at a 10% loss, take a one time hit, learn your lesson, and move on. Move too quickly on that new, on-premise, e-Sourcing platform to take advantage of that limited time "special discount" and lock in a five year term on a platform that is thoroughly incompatible with your ERP? There's an additional seven to eight figures, up front, of custom integration work plus significant third party maintenance each year to keep the middleware running each time you patch your ERP or your new e-Sourcing platform and "break" the custom middleware.
Thus, when it comes to enterprise software, you need to be prepared. This presentation, which summarizes the 8-part Sourcing Innovation Series on Buying Enterprise Software, walks you through each step of the process and points out what you need to watch out for when making an enterprise software purchase.
Create Success With Analytics: Living With Technical Debt - Balancing Quality...Aggregage
As a Product Manager, you probably have to deal with technical debt. Regularly. Whether you like it or not - because it can’t be avoided. Unexpected details pop up, as small as UX that needs clean-up, and as big as a previously unforeseen flaw in the infrastructure of a project. We have to accept that nobody gets away without some technical debt. And of course, the longer you take to deal with your technical debt, the more difficult it becomes to address fully.
Feeling frustrated? Fortunately, we can take a step back, gain clarity, and see how the decisions we make impact our technical debt. Then, we can make decisions about how we want to balance technical debt with other priorities. Are we willing to live with some level of technical debt in order to ship product and meet deadlines? Can we mitigate technical debt to get to an MVP faster?
Create Success With Analytics: Living With Technical Debt - Balancing Quality...Hannah Flynn
Here are the questions from the chat:
Q: How do you prioritize technical debt pay down vs new features?
A: There's no single right answer, but some things to consider:
- Understand impact of TD on future development
- Estimate effort for TD vs features
- Involve engineers in prioritization
- Set minimum TD paydown each cycle
- Consider TD that enables new features
- Balance long term health with short term wins
Q: How do you estimate technical debt?
A: A few common ways to estimate technical debt:
- Subjective rating (high, medium, low) of code quality issues
- Time estimates to refactor or fix specific code smells
Why is important than How Discuss agile Delhi_2015finalGaurav Rastogi
This Presentation was delivered in Discuss Agile Delhi Conference for Scrum alliance sponsored event 2015
This is to showcase why some companies are successful in agile Transformation while some are not
Minimum Testable Features—A Different Approach to Agile Software DevelopmentDialexa
Go deeper than MVP/MLP and shape your agile software development around minimum testable features. To succeed with digital transformation, business leaders need to get past the mindset that you need a perfect product to go to market. There’s still a place for waterfall processes, but the benefits of agile development are becoming more of a necessity than an option.
http://by.dialexa.com/minimum-testable-features-a-different-approach-to-agile-software-development
Failure is an Option: Scaling Resilient Feature DeliveryOptimizely
Designing a perfect, failproof software delivery system is impossible. Failures will happen. What's more important is the speed and reliability of your recovery.
Shipping with feature flags helps you limit your risk in the first place and recover faster when the unexpected happens.
Today, with Optimizely Agent, companies that build their apps using service-oriented architectures can achieve production-scale faster with their feature delivery and experimentation platform.
The document discusses tracking inspections, assessments, and audits using QuickBase. It introduces speakers from QuickBase and Trinity. The webinar agenda covers what needs to be tracked and measured, using native QuickBase to create relevant apps, tailoring apps for specific use cases, key takeaways, and Q&A. Examples are provided of how QuickBase can be used to create scalable apps for tracking outcomes across various domains like EH&S, accounting, healthcare, and HR.
Discussion on service experience with ServiceNow and Nexthinknexthink
The increasingly rapid emergence of workplace technologies over the past few decades promises a utopia of user satisfaction and uncharted levels of business productivity. So why do we wait for IT services to go wrong before we take action? Why is there a gap between what IT users expect and what they receive?
ServiceNow's Chief Innovation Officer, Paul Hardy and Nexthink's ITSM Practice Lead, David D'Agostino discuss service experience.
Build the "right" regression suite using Behavior Driven Testing (BDT)Anand Bagmar
Slides from the workshop conducted in ThoughtWorks, vodQA Gurgaon on - "What is BDT, and how can you use this technique to identify the 'right' regression suite for your product"
So the technology organisation introduced Agile, DevOps, and Cloud-based delivery. Why do they still suck in the eyes of the business? The answer lies in the management perspective which still relies on the 20th century thinking for 21st-century technologies. Using a major European car manufacturing company as a case study. Alan explains the management change necessary to get a better return on energy after digital transformations.
The document discusses business process mapping tools and reviews 10 top tools. It describes how business process mapping creates a visual representation of steps in a process and is used for project management and quality assurance. The top 10 tools reviewed are BPMApp, Kissflow, Bizagi, Processmaker, Creatio, Bonitasoft, ProWorkflow, iGrafx, Comindware, and Kintone. Each tool is summarized in 1-2 sentences highlighting its key features. The document emphasizes that business process mapping improves efficiency, transparency, accountability and helps identify opportunities for improvement.
McComb's MBA Guest Lecture : Presentation Feb 2014rhirschfeld
This document discusses open source software and how it can be used for both fun and profit. It outlines the Agile Manifesto principles and emphasizes that open source is about creating value through support, validation, and community involvement rather than direct revenue. It discusses lean startup principles and how ideas are a form of inventory. It argues that open source works for vendors by giving them control, feedback, and pace of innovation. It stresses the importance of active contribution and leadership within open source communities to drive influence.
This short document promotes creating presentations using Haiku Deck, a tool for making slideshows. It encourages the reader to get started making their own Haiku Deck presentation and sharing it on SlideShare. In just one sentence, it pitches the idea of using Haiku Deck to easily create engaging slideshows.
Edita Stojic-Karanovic_Regional and CBC Cooperation_Balkan fuzetek 2009Edita Stojic Karanovic
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
This document contains analytical work samples from Chelsea Fenimore's graduate studies. It includes maps and analyses of:
1) Alley trash collection suitability in the Old West End neighborhood of Muncie, Indiana, which determines alleys suitable for trash pickup.
2) A food desert study of Hamilton Heights in Hamilton County, Indiana, which examines access to healthy food retailers.
3) A corridor redevelopment proposal for East 8th Street in Anderson, Indiana.
El documento describe los pasos para ingresar a un aula virtual llamada Genesis. Explica que hay que seguir ciertos pasos para acceder al aula virtual de la Universidad Uniminuto, donde estudian Jenifer Torres y Erika Ortiz en la carrera de Psicología en la ciudad de Villavicencio, Meta, Colombia.
Joseph T. Tennis: Casting Our Eyes Over the Threads of the Cataloguer’s Work:...COST Action TD1210
Joseph T. Tennis (University of Washington, Seattle) “Casting Our Eyes Over the Threads of the Cataloguer’s Work: Population Perspective in Metadata Research”
Keynote at the KnoweScape workshop Evolution and variation of classification systems, March 4-5, 2015 Amsterdam
This document describes the different types of calls and analyses performed in a mobile network. There are two types of calls - mobile originated calls which originate from a mobile station, and trunk originated calls which originate from a PSTN or PBX server. For mobile originated calls, there are further classifications like normal, emergency, service, and data calls. The main analyses performed are pre-analysis, main analysis, and call barring analysis. Pre-analysis checks the call type and main analysis performs routing and charging. Call barring analysis determines if a call can be allowed based on barring supplementary services.
The document lists contact information for various IWW branches, shops, and organizers across the United States, Canada, Europe, Asia, Australia, and beyond. It provides mailing addresses, phone numbers, and email contacts for branches in cities and regions. The extensive listing aims to connect Wobblies and help organize labor across many industries and geographies.
Buying enterprise software isn't easy. In fact, it's just as complicated as global sourcing, if not more so (and that's why IT professionals make great global sourcing professionals, as noted in a recent article from Global Services). You're buying something that's immaterial and, these days, ephemeral, but just as costly once all the "hidden" costs are taken into account.
What's worse, a mistake can cost you many times the initial purchase price. Accidentally spot buy 10,000 parts incompatible with your current assembly? You sell them at a 10% loss, take a one time hit, learn your lesson, and move on. Move too quickly on that new, on-premise, e-Sourcing platform to take advantage of that limited time "special discount" and lock in a five year term on a platform that is thoroughly incompatible with your ERP? There's an additional seven to eight figures, up front, of custom integration work plus significant third party maintenance each year to keep the middleware running each time you patch your ERP or your new e-Sourcing platform and "break" the custom middleware.
Thus, when it comes to enterprise software, you need to be prepared. This presentation, which summarizes the 8-part Sourcing Innovation Series on Buying Enterprise Software, walks you through each step of the process and points out what you need to watch out for when making an enterprise software purchase.
Create Success With Analytics: Living With Technical Debt - Balancing Quality...Aggregage
As a Product Manager, you probably have to deal with technical debt. Regularly. Whether you like it or not - because it can’t be avoided. Unexpected details pop up, as small as UX that needs clean-up, and as big as a previously unforeseen flaw in the infrastructure of a project. We have to accept that nobody gets away without some technical debt. And of course, the longer you take to deal with your technical debt, the more difficult it becomes to address fully.
Feeling frustrated? Fortunately, we can take a step back, gain clarity, and see how the decisions we make impact our technical debt. Then, we can make decisions about how we want to balance technical debt with other priorities. Are we willing to live with some level of technical debt in order to ship product and meet deadlines? Can we mitigate technical debt to get to an MVP faster?
Create Success With Analytics: Living With Technical Debt - Balancing Quality...Hannah Flynn
Here are the questions from the chat:
Q: How do you prioritize technical debt pay down vs new features?
A: There's no single right answer, but some things to consider:
- Understand impact of TD on future development
- Estimate effort for TD vs features
- Involve engineers in prioritization
- Set minimum TD paydown each cycle
- Consider TD that enables new features
- Balance long term health with short term wins
Q: How do you estimate technical debt?
A: A few common ways to estimate technical debt:
- Subjective rating (high, medium, low) of code quality issues
- Time estimates to refactor or fix specific code smells
Why is important than How Discuss agile Delhi_2015finalGaurav Rastogi
This Presentation was delivered in Discuss Agile Delhi Conference for Scrum alliance sponsored event 2015
This is to showcase why some companies are successful in agile Transformation while some are not
Minimum Testable Features—A Different Approach to Agile Software DevelopmentDialexa
Go deeper than MVP/MLP and shape your agile software development around minimum testable features. To succeed with digital transformation, business leaders need to get past the mindset that you need a perfect product to go to market. There’s still a place for waterfall processes, but the benefits of agile development are becoming more of a necessity than an option.
http://by.dialexa.com/minimum-testable-features-a-different-approach-to-agile-software-development
Failure is an Option: Scaling Resilient Feature DeliveryOptimizely
Designing a perfect, failproof software delivery system is impossible. Failures will happen. What's more important is the speed and reliability of your recovery.
Shipping with feature flags helps you limit your risk in the first place and recover faster when the unexpected happens.
Today, with Optimizely Agent, companies that build their apps using service-oriented architectures can achieve production-scale faster with their feature delivery and experimentation platform.
The document discusses tracking inspections, assessments, and audits using QuickBase. It introduces speakers from QuickBase and Trinity. The webinar agenda covers what needs to be tracked and measured, using native QuickBase to create relevant apps, tailoring apps for specific use cases, key takeaways, and Q&A. Examples are provided of how QuickBase can be used to create scalable apps for tracking outcomes across various domains like EH&S, accounting, healthcare, and HR.
Discussion on service experience with ServiceNow and Nexthinknexthink
The increasingly rapid emergence of workplace technologies over the past few decades promises a utopia of user satisfaction and uncharted levels of business productivity. So why do we wait for IT services to go wrong before we take action? Why is there a gap between what IT users expect and what they receive?
ServiceNow's Chief Innovation Officer, Paul Hardy and Nexthink's ITSM Practice Lead, David D'Agostino discuss service experience.
Build the "right" regression suite using Behavior Driven Testing (BDT)Anand Bagmar
Slides from the workshop conducted in ThoughtWorks, vodQA Gurgaon on - "What is BDT, and how can you use this technique to identify the 'right' regression suite for your product"
So the technology organisation introduced Agile, DevOps, and Cloud-based delivery. Why do they still suck in the eyes of the business? The answer lies in the management perspective which still relies on the 20th century thinking for 21st-century technologies. Using a major European car manufacturing company as a case study. Alan explains the management change necessary to get a better return on energy after digital transformations.
The document discusses business process mapping tools and reviews 10 top tools. It describes how business process mapping creates a visual representation of steps in a process and is used for project management and quality assurance. The top 10 tools reviewed are BPMApp, Kissflow, Bizagi, Processmaker, Creatio, Bonitasoft, ProWorkflow, iGrafx, Comindware, and Kintone. Each tool is summarized in 1-2 sentences highlighting its key features. The document emphasizes that business process mapping improves efficiency, transparency, accountability and helps identify opportunities for improvement.
McComb's MBA Guest Lecture : Presentation Feb 2014rhirschfeld
This document discusses open source software and how it can be used for both fun and profit. It outlines the Agile Manifesto principles and emphasizes that open source is about creating value through support, validation, and community involvement rather than direct revenue. It discusses lean startup principles and how ideas are a form of inventory. It argues that open source works for vendors by giving them control, feedback, and pace of innovation. It stresses the importance of active contribution and leadership within open source communities to drive influence.
This short document promotes creating presentations using Haiku Deck, a tool for making slideshows. It encourages the reader to get started making their own Haiku Deck presentation and sharing it on SlideShare. In just one sentence, it pitches the idea of using Haiku Deck to easily create engaging slideshows.
Edita Stojic-Karanovic_Regional and CBC Cooperation_Balkan fuzetek 2009Edita Stojic Karanovic
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
This document contains analytical work samples from Chelsea Fenimore's graduate studies. It includes maps and analyses of:
1) Alley trash collection suitability in the Old West End neighborhood of Muncie, Indiana, which determines alleys suitable for trash pickup.
2) A food desert study of Hamilton Heights in Hamilton County, Indiana, which examines access to healthy food retailers.
3) A corridor redevelopment proposal for East 8th Street in Anderson, Indiana.
El documento describe los pasos para ingresar a un aula virtual llamada Genesis. Explica que hay que seguir ciertos pasos para acceder al aula virtual de la Universidad Uniminuto, donde estudian Jenifer Torres y Erika Ortiz en la carrera de Psicología en la ciudad de Villavicencio, Meta, Colombia.
Joseph T. Tennis: Casting Our Eyes Over the Threads of the Cataloguer’s Work:...COST Action TD1210
Joseph T. Tennis (University of Washington, Seattle) “Casting Our Eyes Over the Threads of the Cataloguer’s Work: Population Perspective in Metadata Research”
Keynote at the KnoweScape workshop Evolution and variation of classification systems, March 4-5, 2015 Amsterdam
This document describes the different types of calls and analyses performed in a mobile network. There are two types of calls - mobile originated calls which originate from a mobile station, and trunk originated calls which originate from a PSTN or PBX server. For mobile originated calls, there are further classifications like normal, emergency, service, and data calls. The main analyses performed are pre-analysis, main analysis, and call barring analysis. Pre-analysis checks the call type and main analysis performs routing and charging. Call barring analysis determines if a call can be allowed based on barring supplementary services.
The document lists contact information for various IWW branches, shops, and organizers across the United States, Canada, Europe, Asia, Australia, and beyond. It provides mailing addresses, phone numbers, and email contacts for branches in cities and regions. The extensive listing aims to connect Wobblies and help organize labor across many industries and geographies.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
The document lists names of individuals from various cities in the United States who were murdered by the capitalist class for organizing workers and fighting for an 8-hour workday, ending child labor, and free speech. It also advertises books and merchandise available from the IWW Literature Department, including titles about incarcerated IWW members, encounters between the IWW and Zapatistas, life as a worker, and histories of the IWW and Haymarket affair. The document ends by listing IWW contacts around the world.
This short document promotes the creation of Haiku Deck presentations on SlideShare by stating "Inspired?" and providing a button to "GET STARTED" making your own Haiku Deck presentation. It encourages the reader to try making a presentation using Haiku Deck on the SlideShare platform in 3 words or less without any additional context or explanation.
9 Secrets to Launch on the AppExchange [Webinar]CodeScience
After helping our customers launch 100+ products on the AppExchange, CodeScience understands the critical milestones to go from idea to app. Leverage our insider knowledge to your advantage. This webinar shares our best tips on how to succeed and what pitfalls to avoid.
The basics of Marketing Automation are presented along with three shifts that are being seen in the association/non-profit marketing market that organizations need to adopt. Several types of marketing automation programs are explained. Keys to marketing automation success involve segmentation, aligning operations to buyer behavior and using journey maps and buyer personas to better understand who you are targeting and what will entice them to take action.
The document discusses harnessing mobile digital technology to connect with clients through inbound marketing tactics. It provides an overview of the differences between traditional outbound marketing approaches that push messages versus inbound marketing that facilitates relevant, consumer-driven content. Examples of digital content types that can be used at different stages of the marketing funnel are also presented, from generating awareness to converting leads. The purpose of digital engagement in the insurance industry is discussed, focusing on keeping policyholders engaged through responsive digital experiences and enabling full transactions across mobile devices.
Enterprise Client Onboarding Complete Process Free Template.Kashish Trivedi
By far the most valuable clients a company can get are enterprises. Not only do they bring a lot of monetary value, they can also be powerful advocates for the products and services they use and trust. Not to brag, but at Process Street, we have a number of enterprise clients, including There are others, but you get the gist. Because we have clients of this magnitude, we know it’s not enough to just land these sales. The real work begins after the contract is signed. The most important step in building a relationship with enterprise clients is the onboarding process. We’ve spent a lot of time and energy building our onboarding process for our enterprise clients. For this article, we picked the brains of our Director of Customer Success and one of our Customer Success Managers to fully understand what onboarding enterprise clients entails.
This document provides a checklist of questions for vetting call center software providers. It covers key areas to evaluate such as uptime, scalability, redundancy, service level agreements, pricing, data security, support, implementation, APIs, integrations, operations, and compliance. For each area, 3-4 example questions are given to assess the provider's capabilities and policies in that area. The conclusion emphasizes that support quality should not be underestimated and the best providers revolutionize their industry by prioritizing customer needs.
This document discusses how visual knowledge management can improve customer service by streamlining agent training and standardizing processes. It recommends a 5-step approach: 1) categorizing call types and mapping initial workflows; 2) linking knowledge articles to call types; 3) integrating systems into workflows; 4) mapping full workflows including variations; 5) testing workflows with agents. Customers saw benefits like reduced training time, increased efficiency and consistency, and improved customer satisfaction. Visual knowledge management engages agents and leads to better customer and employee experiences.
Kevin Christopher-George - Quantifying Your Desired Outcomes from Investments...NetSquared Vancouver
Video from TechSoup Connect Western Canada's "The Top Digital + Technology Trends for Nonprofits in 2022"
Recorded January 12, 2022.
Event: https://events.techsoup.org/e/m466a5/
The event was a fast-paced afternoon of Ignite-style mini-presentations on the trends, tools, and techniques nonprofits should use to create more impact.
TRENDS
Cryptocurrency trends to watch in 2022 with Jason Shim
Quantifying Your Desired Outcomes from Investments in SaaS/Cloud with Kevin Christopher-George
AI, Ethics, and Nonprofits with Kirk Schmidt
The triple threat of cheap and cheerful market research with Darren Barefoot
How to grow awareness by leveraging the audiences of others with Alison Knott
Video marketing: easier, cheaper, more effective with David Phu
How mobile and express payment options impact online giving with Salvatore Salpietro
Building donor relationships in 2022 with Sara Hoshooley
2022 Trends in Tech with John Bromley
Learning the latest trends in individual giving and donor stewardship with Shelina Dilgir
Technology Helps's Top Tech Trends with Charles Buchanan
Investing in Your Fundraising Skills with Rowena Veylan
User Experience FTW with Jai Djwa
This document summarizes a presentation about Sales Cloud best practices and new features. It discusses five best practices for sales teams: prospecting, growing accounts, managing opportunities, closing deals, and analyzing results. It also highlights new features in Sales Cloud like collaborative forecasting, opportunity splits, mobile access, analytics dashboards, and over 50 new features in the last year. Customer case studies show improvements in key metrics like increased sales, higher conversion rates, and better productivity.
InfinityQS_7 Habits of Quality Obsessed Manufacturers_Print finalVanessa Stirling
The document discusses how manufacturers can effectively demonstrate their quality to buyers. It argues that manufacturers should openly share quantifiable quality metrics and real-time data with buyers, rather than just compulsory statistics, to differentiate themselves and build trust. Capturing and monitoring the right production process data can help identify and address quality issues more quickly. The document advocates extending quality monitoring throughout the entire supply chain for improved results.
If you’re looking for a comprehensive step-by-step process to guide you to an effective and less time-consuming vendor onboarding, you’re in the right place. Process Street has long been managing vendor onboarding processes and developing ways to make them effortless and less stressful. That’s why we know all the challenges firsthand and want to share our knowledge, solutions, best practices, and tips to help you execute efficient vendor onboarding the very first time. And thanks to our free vendor onboarding workflow template below, you’ll soon be on your way to designing the best onboarding experience for your vendors.
Surviving the Software Selection ProcessAnthony D'Ugo
I presented at a CMA Ontario professional development event to 50+ attendees on Dec 3, 2009, and again on Dec 17, 2009 due to a sold out first session with an accompanying waiting list. I shared insights and approaches with the attendees to help them find opportunities to reduce the costs, risks, and time associated with software evaluation and selection. I was then asked to write an article on the topic for the CMA Ontario Member Newsletter because of the high level of interest from their members - published on Jan 2010.
Agile software development methodology is sweeping the IT Industry. Many organizations are experimenting with Agility and there are many “brands” of Agile including Scrum, XP, Lean, Crystal Clear and DSDM. Adoption of one of these methodologies could be wholesale in the case of a small well defined project that has no dependencies on other projects and can be completely delivered by a trained and motivated team. As these types of adoptions are rare organizations are looking for ways to ease into Agile practices without losing productivity.
This session is designed to discuss and identify ways that agile enablers can facilitate the transition to Agile practices. Participants learn basic Agile practices as well as techniques for introducing them to the software delivery team. This session will present common software delivery problems and the Agile path to solutions.
Five Steps to a Martech Power Stack (2021)Josh Hill
Josh Hill and Kelly Jo Horton update and enhance their popular 2019 Adobe stack management presentation.
What we will cover in this session. Five practical steps to creating a power stack.
Know where you are. What’s in your stack, who owns the technologies
Identifying Gaps & Overlaps. Do you really need everything you have? Streamlining, consolidating, adding to fill gaps
Making a case. How do you justify a new purchase?
Vetting vendors. How to control the vendor vetting process and negotiations
Change management. Change is hard. How to find your champions and foster adoption
Patricia Davidson discusses measuring customer experience across multiple touchpoints. She addresses deciding what to measure and what is essential to the customer's experience, overcoming challenges of measuring customer experience across touchpoints, and evaluating measurement results to identify key areas for improvement.
The competition is very high in the software or digital business
space, and you can’t leave room for any form of error. A QA
consultant is of utmost importance to you!
To know more about QA consulting, visit: https://www.kiwiqa.com/test-center-consulting.html
The document provides 7 tips for selecting an affirmative action plan consultant: 1) conduct a self-assessment of needs and resources; 2) conduct an industry assessment to identify the appropriate type of consultant; 3) check the consultant's reputation by speaking with references and reviewing client lists; 4) evaluate the consultant's experience level and years in business; 5) review the consultant's support structure and staffing; 6) consider the consultant's industry affiliations and involvement; 7) understand the consultant's pricing structure and additional costs. The overall document advises conducting thorough due diligence to find a consultant that fully meets the company's affirmative action and compliance needs.
Service Cloud: The Perfect Pitch for TelesalesDianne Conley
This document provides an agenda and materials for a presentation on using Salesforce Service Cloud for telesales operations. The presentation includes an intro to Service Cloud for telesales, product demos of K12.com and Groupon.com's implementations, and a Q&A panel. Key highlights include how Service Cloud provides capabilities for lead and campaign management, forecasting, social profiles, agent consoles, automation of sales processes, analytics, and empowering business teams. Case studies from K12.com and Groupon.com demonstrate impacts like improved conversion rates, agent productivity, visibility, and smarter operations.
Empowering You to Empower Them: Why the Product Message Should Come From Prod...Aggregage
Join Jordan Bergtraum, Head of Product at Equip ID & Consultant, as he tells you why Product Management should create the initial Product message and how to create a compelling Product message!
This document discusses lean product management approaches for independent software vendors (ISVs) building apps on the Salesforce AppExchange. It recommends validating customer needs through discovery interviews and minimum viable product (MVP) testing before building full apps. Metrics should focus on user actions like trials and purchases rather than vanity metrics. The document outlines a four step process from customer discovery to scaling: discovery, validation, creation, and execution/scaling. It provides resources for ISVs to design, build, market and sell apps on AppExchange.
Similar to 10 Immutable Steps to Mobilize Your Business (20)
2. / According to research firm Gartner
“The rise of bring your own device (BYOD)
programs is the single most radical shift in
the economics of client computing for
business since PCs invaded the workplace.”
9. Use “Swim Lanes” to organize your process
APPROVALS
Customer Sales Contracts Legal Fulfillment
Customer
submits PO
Rep Logs PO,
Enters Order
Contracts Agents
Reviews Order
Standard Terms?
Agent Approves
Order
Agent Requests
Approval
Agent Cancels
Order
Order is Not
Shipped
Rep is Notified
Attorney Marks it
OK, Returns to
Agent
Changes
Acceptable?
Attorney Marks it
No, Returns to
Agent
Pick Order
Log Shipment
Order is Shipped
No
Yes
Yes
No
10. Understand when one process ends and a new one starts.
APPROVALS
Customer Sales Contracts Legal Fulfillment
Customer
submits PO
Rep Logs PO,
Enters Order
Contracts Agents
Reviews Order
Standard Terms?
Agent Approves
Order
Agent Requests
Approval
Agent Cancels
Order
Order is Not
Shipped
Rep is Notified
Attorney Marks it
OK, Returns to
Agent
Changes
Acceptable?
Attorney Marks it
No, Returns to
Agent
Pick Order
Log Shipment
Order is Shipped
No
Yes
Yes
No
11. APPROVALS
Customer Sales Contracts Legal Fulfillment
Customer
submits PO
Rep Logs PO,
Enters Order
Contracts Agents
Reviews Order
Standard Terms?
Agent Approves
Order
Agent Requests
Approval
Agent Cancels
Order
Order is Not
Shipped
Rep is Notified
Attorney Marks it
OK, Returns to
Agent
Changes
Acceptable?
Attorney Marks it
No, Returns to
Agent
Pick Order
Log Shipment
Order is Shipped
No
Yes
Yes
No
START
Understand when one process ends and a new one starts.
12. APPROVALS
Customer Sales Contracts Legal Fulfillment
Customer
submits PO
Rep Logs PO,
Enters Order
Contracts Agents
Reviews Order
Standard Terms?
Agent Approves
Order
Agent Requests
Approval
Agent Cancels
Order
Order is Not
Shipped
Rep is Notified
Attorney Marks it
OK, Returns to
Agent
Changes
Acceptable?
Attorney Marks it
No, Returns to
Agent
Pick Order
Log Shipment
Order is Shipped
No
Yes
Yes
No
Understand when one process ends and a new one starts.
START
END
13. APPROVALS
Customer Sales Contracts Legal Fulfillment
Customer
submits PO
Rep Logs PO,
Enters Order
Contracts Agents
Reviews Order
Standard Terms?
Agent Approves
Order
Agent Requests
Approval
Agent Cancels
Order
Order is Not
Shipped
Rep is Notified
Attorney Marks it
OK, Returns to
Agent
Changes
Acceptable?
Attorney Marks it
No, Returns to
Agent
Pick Order
Log Shipment
Order is Shipped
No
Yes
Yes
No
Identify the players within your process.
14. APPROVALS
Customer Sales Contracts Legal Fulfillment
Customer
submits PO
Rep Logs PO,
Enters Order
Contracts Agents
Reviews Order
Standard Terms?
Agent Approves
Order
Agent Requests
Approval
Agent Cancels
Order
Order is Not
Shipped
Rep is Notified
Attorney Marks it
OK, Returns to
Agent
Changes
Acceptable?
Attorney Marks it
No, Returns to
Agent
Pick Order
Log Shipment
Order is Shipped
No
Yes
Yes
No
Identify the players within your process.
Will the mobile solution enhance the
process and accelerate information sharing?
27. signatures
/ Do we need to capture just text or dynamic content?
What app features do you need?
credit card processing barcode scanning
photos & sketch Geo-stamp location calculations
28. + tip
It’s not about cool app feature, it’s about how
they can be leveraged to reach your objectives:
increase productivity, efficiency, compliance…
30. User and device settings
and preferences
User and group-level privileges
management
Location and time tracking?
Data connection capabilities
Standard reporting vs
Big Data analytics
Data formats: Word, PDF, Excel…
What admin controls do you need?
31. + tip
Admin tools can help you track ROI,
deployment progress and project success.
32. Only 5 more
steps to go!
No time to read now?
Click here to download this presentation in PDF format
34. + the cloud can extend mobile team capabilities
35. + the cloud can extend mobile team capabilities
+ connecting to multiple cloud services
should not involve complex IT configuration
36. + the cloud can extend mobile team capabilities
+ deeper integration may require an Open API
+ connecting to multiple cloud services
should not involve complex IT configuration
37. + tip
Ensure your mobile solution has a built-in,
out-of-the-box integration options to allow
deeper cloud connectivity
43. One phase at a time…
phase 1
Experiment, try before
you buy. Should be free.
44. One phase at a time…
phase 1
Experiment, try before
you buy. Should be free.
phase 2
Proof of concept & ROI
45. One phase at a time…
phase 1
Experiment, try before
you buy. Should be free.
phase 2
Proof of concept & ROI
phase 3
Deploy: DIY or with
professional services
46. phase 1
Experiment, try before
you buy. Should be free.
phase 2
Proof of concept & ROI
phase 3
Deploy: DIY or with
professional services
phase 4
Grow user base and expand to
other processes or divisions
One phase at a time…
47. + tip
If you feel like you’re being
rushed… walk away.
49. Buy or build: 3 things to consider
1
Mobile
architecture
and related
complexity
50. Buy or build: 3 things to consider
1
Mobile
architecture
and related
complexity
2
Speed of
change. Can
you keep up
with the pace?
51. Buy or build: 3 things to consider
1
Mobile
architecture
and related
complexity
2
Speed of
change. Can
you keep up
with the pace?
3
Adaptability of
the solution to
other business
processes
52. + tip
If you need a customer facing “Brand App”,
90% of the time it’s a custom build.
55. Reputation capital
Recognition
Is your chosen
mobile solution
partner reputable
Are you in safe
hands?
Customers
Who’s using the
solution?
What are the
customers saying?
Any success stories
in your line of
business?
56. Recognition
Is your chosen
mobile solution
partner reputable
Are you in safe
hands?
Customers
Who’s using the
solution?
What are the
customers saying?
Any success stories
in your line of
business?
Partners
What are the
solution’s business
partners saying?
Reputation capital
57. + tip
Ask for references…
Your reputation is connected to the
success of this deployment.