The document provides guidance on implementing smart process applications (SPAs). It discusses identifying targets for SPAs, understanding requirements, designing SPAs with integrated capabilities and configurable deployment, and implementing SPAs through configuration, personalization, and mining patterns from usage to enable continuous improvement. The goal is to maximize business gains by automating processes, incorporating best practices and regulations, and providing configurable systems that can adapt to changing needs.

1. Sandy Kemsley l www.column2.com l @skemsley
A Practical Guide To
Implementing Smart
Process Applications
Kofax Transform
San Diego 2014

2. What’s In A Smart Process App?
Smart
Process
App
Process
Mgmt
Capture
Content
Mgmt
External
Events
Rules/
Best
Practices User
Exper-
ience
Collab-
oration
Analytics
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3. Competing/Complementary
Product Categories
Content
• Capture
• ECM
• Correspondence mgmt
Process
• BPM
• Case mgmt
Analytics
• Business intelligence
• Realtime analytics
User
Experience
• Social
enterprise
• Portals
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4. Phases Of Creating SPAs
Planning
• Identifying
targets
• Understanding
requirements
Designing
• Design goals
• Core
capabilities
• Deployment
configurability
Implementing
• Configuration &
personalization
• Mining for
runtime patterns
Copyright Kemsley Design Ltd., 2014

5. Planning: Identifying Targets
l Complex knowledge worker environment
l Multiple systems required to get job done
l Manual workarounds and data transcription
l Excessive customization by specialists
l Systems can’t respond to changing needs
l Inability to replatform to cloud and/or mobile
l Insufficient incorporation of best practices
l Long training time
l High error rates and compliance risk
l No predictions/recommendations
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6. Planning: Identifying Targets
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How current issues impact
your business
Efficiency
Accuracy
Competitive
Advantage
Multiple systems required ✔
Manual workarounds required ✔ ✔
Inflexible systems ✔
Lack of cloud/mobile support ✔ ✔
Long training ✔ ✔
High error rates ✔ ✔
No predictive analytics ✔ ✔ ✔

7. Planning: Understanding
Requirements
l Structured standard/regulatory processes
l Ad hoc tasks/processes
l Rules for compliance and best practices
l Informational context via content/analytics
l Events from external systems/devices
l Participants and personas
l Internal/external collaboration
l Metrics and analytics
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8. Planning Example:
Loan Origination
l Predefined processes and rules for
compliance
l Customer relationship information as context
l Ad hoc tasks and on-demand collaboration for
exception handling, constrained by declarative
rules
l Customer as participant with limited
functionality
l Predictive recommendations based on
customer and aggregate loan data
Copyright Kemsley Design Ltd., 2014

9. Planning Example:
Loan Origination
9
Customer
Information
Ad hoc Tasks &
Collaboration
Predefined
Processes
Events
Compliance
Rules
Analytics &
Recommendations
Copyright Kemsley Design Ltd., 2014

10. Designing: Design Goals
l Integrated environment for all functions
l Goal: improved work efficiency and automation
l Domain knowledge and best practices
l Goal: improved work quality
l Configuration-only deployment
l Goal: rapid deployment, business ownership
l Integrated analytics
l Goal: improved insights and recommendations
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11. Designing: SPA Layers
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SPA Platform (Vendor)
App A
(Vendor)
AppA/Instance1
AppAInstance2
App C
(Partner)
AppC/Instance1
App B
(In-house)
AppB/Instance1
AppB/Instance2
AppB/Instance3
Configure
and deploy
Buy and/or
build
Buy
Common InfrastructurePre-existing

12. Designing: Core Capabilities
l Common reusable functions/structures
l Data/case models
l Organizational models
l Pre-defined processes and checklists
l Organization-wide rules
l Regulatory/compliance requirements
l Industry best practices
l Auditing and logging
l Analytics and reporting infrastructure
l Platform support
l Cloud and mobile
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13. Designing: What Can Be
Configured During Deployment?
l Functionality
l Models and templates
l Processes
l Rules
l Participants
l Personas and roles
l Access control, including mobile
l User experience
l Branding
l Personalization
Copyright Kemsley Design Ltd., 2014

14. Implementing: Configuration
l Configured by semi-technical analyst
l Guides for instance-specific configuration
l Creation of environments for user personas
l Creation of templates for standard functions
l Personalization by end-user
l Layout personalization
l Creation and sharing of templates/checklists
Copyright Kemsley Design Ltd., 2014

15. Implementing & Iterating:
Mining For Patterns
l Audit trail tracks participants and actions
l Process and content mining to detect
emergent patterns
l Identify and integrate common patterns for
continuous improvement:
l Add to core SPA capabilities
l Modify deployment configuration
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16. Summary: Best Practices
l Identify SPA targets to maximize business
gains
l Exploit capabilities of SPA platform to
maximize functionality
l Widen the participants to include
customers
l Integrate and automate where possible
l Maximize deployment configurability within
best practice guidelines
Copyright Kemsley Design Ltd., 2014

17. Sandy Kemsley
Kemsley Design Ltd.
email: sandy@kemsleydesign.com
blog: www.column2.com
twitter: @skemsley
Copyright Kemsley Design Ltd., 2014
Slides at www.slideshare.net/skemsley