Situational leadership involves assessing a follower's competence and commitment levels to determine the appropriate leadership style. There are four leadership styles based on levels of directive and supportive behavior: directing, coaching, supporting, and delegating. The goal is to match the leadership style to the follower's development level to increase their competence and commitment over time.

1. Situational
Leadership

2. Overview
 Directive and Supportive Behavior
 Leadership Variables
 Situational Leadership II Model

3. Directive & Supportive Behavior

4. Directive/Task Behavior
Involves:
 Clearly Telling People
• What to Do
• How to Do It
• Where to Do It
• When to Do It
 And Then Closely Supervising Their Performance

5. Supportive/Relationship
Behavior
Involves:
 Listening to People
 Providing Support and Encouraging Their
Efforts
 Facilitating Their Involvement in
Problem Solving and Decision Making

6. Leadership Variables

7. Leadership Variables
 Follower
 Boss
 Associates/Peers
 Organization
 Job Demands
 Time

8. Interim Summary
•Directive/Supportive Behavior
•Leadership Variables

9. Situational Leadership Model

10. (High) THE FOUR LEADERSHIP STYLES
S High Supportive and High Directive and
U Low Directive High Supportive
P Behavior Behavior
P
O
R
T
I
V S3 S2
E
B
E
S4 S1
H
A
V
I
O Low Supportive and High Directive and
R Low Directive Low Supportive
Behavior Behavior
(Low) DIRECTIVE BEHAVIOR (High)
HIGH MODERATE LOW
D4 D3 D2 D1
DEVELOPED DEVELOPING
8
DEVELOPMENT LEVEL OF FOLLOWER(S)

11. Subordinate’s
Development Level
 Competence: Task, Knowledge and
Skills
 Commitment: Motivation and Confidence
9

12. Levels of Development
 D1 - “Enthusiastic Beginner”
 D2 - “Disillusioned Learner”
 D3 - “Reluctant Contributor”
 D4 - “Peak Performer”
15

13. Levels of Development
D1
Low Competence, High Commitment
“Enthusiastic Beginner”

14. Levels of Development
D2
Some Competence, Low Commitment
“Disillusioned Learner”

15. Levels of Development
D3
Moderate to High Competence,
Variable Commitment
“Reluctant Contributor”

16. Levels of Development
D4
High Competence, High Commitment
“Peak Performer”

17. Levels of Development
 D1 - Low Competence, High Commitment “Enthusiastic
Beginner”
 D2 - Some Competence, Low Commitment
“Disillusioned Learner”
 D3 - Moderate to High Competence, Variable
Commitment “Reluctant Contributor”
 D4 - High Competence, High Commitment “Peak
Performer”
15

18. Development Level
is
Task Specific!

19. (High) THE FOUR LEADERSHIP STYLES
S High Supportive and High Directive and
U Low Directive High Supportive
P Behavior Behavior
P
O
R
T
I
V S3 S2
E
B
E
S4 S1
H
A
V
I
O Low Supportive and High Directive and
R Low Directive Low Supportive
Behavior Behavior
(Low) DIRECTIVE BEHAVIOR (High)
HIGH MODERATE LOW
D4 D3 D2 D1
DEVELOPED DEVELOPING
18
DEVELOPMENT LEVEL OF FOLLOWER(S)

20. Directing
 High Directive, Low Supportive
 Leader Defines Roles of Followers
 Problem Solving and Decision Making
Initiated by the Leader
 One-way Communication
19

21. (High) THE FOUR LEADERSHIP STYLES
S High Supportive and High Directive and
U Low Directive High Supportive
P Behavior Behavior
P
O
R
T
I
V S3 S2
E
B
E
S4 S1
H
A
V
I
O Low Supportive and High Directive and
R Low Directive Low Supportive
Behavior Behavior
(Low) DIRECTIVE BEHAVIOR (High)
HIGH MODERATE LOW
D4 D3 D2 D1
DEVELOPED DEVELOPING
20
DEVELOPMENT LEVEL OF FOLLOWER(S)

22. Coaching
 High Directive, High Supportive
 Leader Now Attempts to Hear Followers
Suggestions, Ideas, and Opinions
 Two-way Communication
 Control Over Decision Making Remains With
the Leader
21

23. (High) THE FOUR LEADERSHIP STYLES
S High Supportive and High Directive and
U Low Directive High Supportive
P Behavior Behavior
P
O
R
T
I
V S3 S2
E
B
E
S4 S1
H
A
V
I
O Low Supportive and High Directive and
R Low Directive Low Supportive
Behavior Behavior
(Low) DIRECTIVE BEHAVIOR (High)
HIGH MODERATE LOW
D4 D3 D2 D1
DEVELOPED DEVELOPING
22
DEVELOPMENT LEVEL OF FOLLOWER(S)

24. Supporting
 High Supportive, Low Directive
 Focus of Control Shifts to Follower
 Leader Actively Listens
 Follower Has Ability and Knowledge to
Do the Task
23

25. (High) THE FOUR LEADERSHIP STYLES
S High Supportive and High Directive and
U Low Directive High Supportive
P Behavior Behavior
P
O
R
T
I
V S3 S2
E
B
E
S4 S1
H
A
V
I
O Low Supportive and High Directive and
R Low Directive Low Supportive
Behavior Behavior
(Low) DIRECTIVE BEHAVIOR (High)
HIGH MODERATE LOW
D4 D3 D2 D1
DEVELOPED DEVELOPING
24
DEVELOPMENT LEVEL OF FOLLOWER(S)

26. Delegating
 Low Supportive, Low Directive
 Leader Discusses Problems With Followers
 Seeks Joint Agreement on Problem
Definitions
 Decision Making Is Handled by the
Subordinate
 They “Run Their Own Show”
25

27. (High) THE FOUR LEADERSHIP STYLES
S High Supportive and High Directive and
U Low Directive High Supportive
P Behavior Behavior
P
O
R
T
I
V S3 S2
E
B
E
S4 S1
H
A
V
I
O Low Supportive and High Directive and
R Low Directive Low Supportive
Behavior Behavior
(Low) DIRECTIVE BEHAVIOR (High)
HIGH MODERATE LOW
D4 D3 D2 D1
DEVELOPED DEVELOPING
26
DEVELOPMENT LEVEL OF FOLLOWER(S)

28. What Happens If We Have a
Mismatch of Leadership
Style With Development
Level?

29. Increasing Follower
Development Level
 Tell Them What You Want Them to Do
 Show Them What You Want Them to Do
 Let Them Try - There Is Some Risk
 Observe Performance - Focus on the
Positive
 Manage the Consequences

30. Five Step to Training
Winners
 Tell Them What You Want to Do
 Show Them What You Want to Do
 Let Them Try – There is Some Risk
 Observe Performance – Focus on the
Positive
 Manage the Consequences

31. The Leader’s Goal
Build Your Follower’s Development Level So You
Can Start Using Less Time-consuming Styles
(S3 and S4) and Still Get High Quality Results.

32. SUMMARY
 Directive and Supportive Behavior
 Leadership Variables
 Situational Leadership II Model

33. Situational Leadership is not something
you do “TO” people but something you do
“WITH” people.