4. Involves:
Clearly Telling People
• What to Do
• How to Do It
• Where to Do It
• When to Do It
And Then Closely Supervising Their Performance
Directive/Task Behavior
10. 8
S3
S1
S4
S2
Low Supportive and
Low Directive
Behavior
High Directive and
Low Supportive
Behavior
High Directive and
High Supportive
Behavior
High Supportive and
Low Directive
Behavior
DEVELOPMENT LEVEL OF FOLLOWER(S)
DEVELOPED DEVELOPING
HIGH LOW
MODERATE
D4 D1
D2
D3
THE FOUR LEADERSHIP STYLES
DIRECTIVE BEHAVIOR
(High)
(High)
(Low)
S
U
P
P
O
R
T
I
V
E
B
E
H
A
V
I
O
R
19. 18
S3
S1
S4
S2
Low Supportive and
Low Directive
Behavior
High Directive and
Low Supportive
Behavior
High Directive and
High Supportive
Behavior
High Supportive and
Low Directive
Behavior
THE FOUR LEADERSHIP STYLES
DIRECTIVE BEHAVIOR
(High)
(High)
(Low)
S
U
P
P
O
R
T
I
V
E
B
E
H
A
V
I
O
R
DEVELOPMENT LEVEL OF FOLLOWER(S)
DEVELOPED DEVELOPING
HIGH LOW
MODERATE
D4 D1
D2
D3
20. 19
Directing
High Directive, Low Supportive
Leader Defines Roles of Followers
Problem Solving and Decision Making
Initiated by the Leader
One-way Communication
21. 20
DEVELOPMENT LEVEL OF FOLLOWER(S)
S3
S1
S4
S2
Low Supportive and
Low Directive
Behavior
High Directive and
Low Supportive
Behavior
High Directive and
High Supportive
Behavior
High Supportive and
Low Directive
Behavior
THE FOUR LEADERSHIP STYLES
DIRECTIVE BEHAVIOR
(High)
(High)
(Low)
S
U
P
P
O
R
T
I
V
E
B
E
H
A
V
I
O
R
DEVELOPED DEVELOPING
HIGH LOW
MODERATE
D4 D1
D2
D3
22. 21
Coaching
High Directive, High Supportive
Leader Now Attempts to Hear Followers
Suggestions, Ideas, and Opinions
Two-way Communication
Control Over Decision Making Remains With
the Leader
23. 22
S3
S1
S4
S2
Low Supportive and
Low Directive
Behavior
High Directive and
Low Supportive
Behavior
High Directive and
High Supportive
Behavior
High Supportive and
Low Directive
Behavior
THE FOUR LEADERSHIP STYLES
DIRECTIVE BEHAVIOR
(High)
(High)
(Low)
S
U
P
P
O
R
T
I
V
E
B
E
H
A
V
I
O
R
DEVELOPMENT LEVEL OF FOLLOWER(S)
DEVELOPED DEVELOPING
HIGH LOW
MODERATE
D4 D1
D2
D3
24. 23
Supporting
High Supportive, Low Directive
Focus of Control Shifts to Follower
Leader Actively Listens
Follower Has Ability and Knowledge to
Do the Task
25. 24
S3
S1
S4
S2
Low Supportive and
Low Directive
Behavior
High Directive and
Low Supportive
Behavior
High Directive and
High Supportive
Behavior
High Supportive and
Low Directive
Behavior
DEVELOPMENT LEVEL OF FOLLOWER(S)
DEVELOPED DEVELOPING
HIGH LOW
MODERATE
D4 D1
D2
D3
THE FOUR LEADERSHIP STYLES
DIRECTIVE BEHAVIOR
(High)
(High)
(Low)
S
U
P
P
O
R
T
I
V
E
B
E
H
A
V
I
O
R
26. 25
Delegating
Low Supportive, Low Directive
Leader Discusses Problems With Followers
Seeks Joint Agreement on Problem
Definitions
Decision Making Is Handled by the
Subordinate
They “Run Their Own Show”
27. 26
S3
S1
S4
S2
Low Supportive and
Low Directive
Behavior
High Directive and
Low Supportive
Behavior
High Directive and
High Supportive
Behavior
High Supportive and
Low Directive
Behavior
DEVELOPMENT LEVEL OF FOLLOWER(S)
DEVELOPED DEVELOPING
HIGH LOW
MODERATE
D4 D1
D2
D3
THE FOUR LEADERSHIP STYLES
DIRECTIVE BEHAVIOR
(High)
(High)
(Low)
S
U
P
P
O
R
T
I
V
E
B
E
H
A
V
I
O
R
28. What Happens If We Have a
Mismatch of Leadership
Style With Development
Level?
29. Tell Them What You Want Them to Do
Show Them What You Want Them to Do
Let Them Try - There Is Some Risk
Observe Performance - Focus on the
Positive
Manage the Consequences
Increasing Follower
Development Level
30. Tell Them What You Want to Do
Show Them What You Want to Do
Let Them Try – There is Some Risk
Observe Performance – Focus on the
Positive
Manage the Consequences
Five Step to Training
Winners
31. The Leader’s Goal
Build Your Follower’s Development Level So You
Can Start Using Less Time-consuming Styles
(S3 and S4) and Still Get High Quality Results.
33. Directive and Supportive Behavior
Leadership Variables
Situational Leadership II Model
SUMMARY
"Opportunity is missed by most people because it is
dressed in overalls and looks like work." -- Thomas Edison