The document discusses speaking and listening skills. It defines speaking skills as the ability to communicate information verbally in a way that is understandable to the listener. Effective listening involves looking at the speaker, avoiding interruptions, keeping an open mind, and giving positive non-verbal feedback. Barriers to communication include personal factors like selective attention, as well as content barriers when the listener is not interested or already knows the information. The document also outlines the listening process, effective speaking skills, and barriers to both speaking and listening.

1. UMA CHARAN PATTNAIK ENGINEERING SCHOOL
SPEAKING & LISTENING SKILLS :
A SEMINAR ON
Submitted By :
Branch : Electrical
Regd No. :
Submitted To :

2. 1. What is Speking Skill :aking SKILL :
1. Speaking skills are defined as the skills which allow us to communicate
effectively. They give us the ability to convey information verbally and in a
way that the listener can understand.
2. Speaking is an interactive process where information is shared, and if
necessary, acted upon by the listener. So, it’s important to develop
both speaking and listening skills in order to communicate effectively.

3. 2. Techniques For Effective Listening:aking
SKILL :
 1. LOOK THE SPEAKER IN THE EYES
 2. AVOID INTERRUPTING AND WAIT TO INTERJECT AT THE RIGHT TIME
 3. BE PREPARED TO LISTEN
 4. LEARN TO KEEP YOUR MIND FROM WANDERING
 5. BE OPEN-MINDED
 6. PRACTICE THE ART OF MIRRORING
 7. GIVE POSITIVE NON-VERBAL FEEDBACK

4. 3. Personal Barriers:aking SKILL :
 The Personal Barriers relate to the factors that are personal to the sender and receiver and act as a
hindrance in the communication process. These factors include the life experiences, emotions,
attitudes, behavior that hinders the ability of a person to communicate.
 The most common personal barriers are:
 1. Lack of Listening Skills:
 2. Selective Attention
 3. Lack of knowledge
 4. Lack of vocabulary
 5. Looking for opportunity to interrupt.
 6. Thinking about own response without hearing speaker

5. 4. Content Barriers:aking SKILL :
 1. Listener knowing too much- They feel that their knowledge is so extensive that
there is little left to learn.
 2. Listener knowing too little – They tune out when faced with difficult intellectual or
emotional content. They only listen to information that conforms to their beliefs.
 3. Listener does not interested in subject of discussion.
 4. Listener heard it all before.
 5. Content is too difficult to understand.
 6. Content is repetitious.

6. 5. Perceptual Barriers:aking SKILL :
 Perceptual barriers are the mental blocks that we create because of the perceptions
that we have of certain people, situations or events around us.
 The determinant factors of perceptual barriers include:
 1. Education
 2. Occupation
 3. Needs
 4. Age
 5. Dimension of skill

7. 6. Physiological Barrier:aking SKILL :
 Physiological barriers are related to a person’s health
and fitness.
This may arise due to disabilities of the sendor or the
receiver.
For example : poor eyesight, deafness and uncontrolled
body movement.
Physical defects in one’s body may also disrupt
communication.

8. 7. Psychological Barrier:aking SKILL :
 Psychological barriers are due to the emotional character and mental limitations of human beings.
These barriers result in absent-mindedness, the fear of expressing one’s ideas to others, excitement
and emotional instability—all accounting for an overwhelming number of communication problems
 Some common forms of psychological barriers include:
 1. False assumptions
 2. Anger
 3. Attitudes and Values
 4. Negative Self-mage
 5. Fear and Defensiveness
 6. Implications and Inferences
 7. Abstracting
 8. Close-mindedness, Overconfidence and Apathy
 9. Distortion, filtering and editing

9. 8. Linguistic Barrier:aking SKILL :
 A language barrier is a figurative phrase used primarily to refer to linguistic
barriers to communication, i.e. the difficulties in communication experienced
by people or groups originally speaking different languages, or even dialects
in some cases.
 1. Dialects - While two people may technically speak the same language,
dialectal differences can make communication between them difficult.
 2. Language Disabilities - Language disabilities are physical impediments to
language. Physical language disabilities that cause language barriers include
stuttering, dysphonia or an articulation disorder and hearing loss.

10. 9. Environmental Barrier:aking SKILL :
 Environmental-based communication barriers often result due to certain factors which lie
outside the communication thread—in the surroundings or external environment where
communication takes place.
 Environmental communication barriers include but not limited to the following seven
types:
1. 1. Physical barrier
2. 2. Technological barrier
3. 3. Chronomatic barrier
4. 4. Organizational (hierarchical) barrier
5. 5. Gender-related barrier
6. 6. Cultural barrier
7. 7. Ethical barrier.

11. 10. Barrier to Effective Listening:aking SKILL :
 Great listening skills in the workplace can make a big difference. The ability to listen
actively without active listening barriers allows us to absorb information and
understand it so we can use it effectively at work.
 Five different barriers to effective listening are :
1. 1. Information Overload
2. 2. Personal Concerns
3. 3. Outside Distraction
4. 4. Prejudice
5. 5. Rate of Speech and Thought

12. 11. Barrier to Listening:aking SKILL :
 A barrier to listening is anything that is physically or philologically hindering you from
recognizing, understanding, and accurately interpreting the message that you are receiving.
1. Ten different barriers to listening are :
2. 1. Judgement
3. 2. Getting Ready
4. 3. Distraction
5. 4. Connecting
6. 5. Making Assumptions
7. 6. Giving Advice
8. 7. Agreeing
9. 8. Looking Through Your Len’s
10.9. Getting into a Debate
11.10. Comparison

13. 12. Difference between Hearing and Listening:aking
SKILL :
Hearing : The natural ability or an inborn trait that allows us to
recognize sound through ears by catching vibrations is called the
hearing. In simple terms, it is one of the five senses; that makes
us aware of the sound. It is an involuntary process, whereby a
person receives sound vibrations, continuously.
Listening : Listening is defined as the learned skill, in which we
can receive sounds through ears, and transform them into
meaningful messages. To put simply, it is the process of diligently
hearing and interpreting the meaning of words and sentences
spoken by the speaker, during the conversation.

14. 13. The Listening Process:aking SKILL :
The listening process involves four stages:
1. Receiving
2. Understanding
3. Evaluating
4. Responding.
Basically, an effective listener must hear and identify the speech sounds
directed toward them, understand the message of those sounds,
critically evaluate or assess that message, remember what’s been said,
and respond (either verbally or nonverbally) to information they’ve
received. Effectively engaging with all five stages of the listening process
lets us best gather the information we need from others.

15. 14. Listening Skills:aking SKILL :
 Listening is the ability to accurately receive and interpret messages in the
communication process.
 Listening is key to all effective communication. Without the ability to listen
effectively, messages are easily misunderstood. As a result, communication breaks
down and the sender of the message can easily become frustrated or irritated.
 Listening Process :
 1. Receiving
 2. Understanding
 3. Remembering
 4. Evaluating
 5. Feedback

16. 15. Effective Speaking Skills:aking SKILL :
 Speaking effectively is defined as speaking in such a way that your message is
clearly heard and, if possible, acted upon. There are two main elements to
speaking effectively: what you say, and how you say it.
 Some Speaking Skills are :
 1. Be prepared and practice.
 2. Know your audience
 3. Interact with your audience
 4. Speak with sincerity and passion.
 5. Close your speech in a memorable way.
 6. Fluency

17. 16. Barriers of Speaking:aking SKILL :
There are certain barriers of speaking :
1. Uncelar messages.
2. Lack of consistency in the communication process
3. Incomplete sentences.
4. Not understanding the receiver
5. Words can have different meanings to different listener.
6. Use of negative words.

18. 17. Importance of Speaking Skills:aking SKILL :
1. Help create understanding.
2. Help express oneself to others.
3. Help a person grow socially in his personal and
professional life.
4. Help avoid conflicts.

19. Thank You