2. Oral or verbal communication
describes any type of
interaction between
individuals which makes use
of words and involves
speaking and listening. In oral
communication, the sender
and receiver exchange their
thoughts or ideas verbally
either in face-to-face
discussion or through any
mechanical or electrical
device like telephone or VOIP
system like Skype. The ability
to communicate effectively
through speaking is highly
valued in business.
Oral Communication
Definition Characteristics Vices
Oral communication is
effective when it is clear,
precise, relevant, tactful,
considerate, concise,
informative and adapted to the
needs of the listener. The
delivery of effective
communication requires a
speaker to consider his or her
vocal pitch, rate, and volume.
It is important to incorporate
changes in vocal pitch to add
emphasis and/or avoid
• unless the conversation is
recorded there is no formal
record of what was said
• it may not be suitable for
confidential or personal
information
• often more time-consuming
than say an e-mail
• it relies on the presenter's
verbal skills
• formal presentations are
time-consuming to prepare
3. Breathing
Is the process of moving air into and out of the lungs to
facilitate gas exchange with the internal environment,
mostly by bringing in oxygen and flushing out carbon
dioxide.
4. Kinds
Costal Breathing
This type of breathing is
characterised by an outward,
upward movement of the chest
wall. In chest breathing the
expansion is centred at the
midpoint and consequently it
aerates the middle part of the
lung most.
Abdominal Breathing
The principal muscle involved
in abdominal breathing is the
diaphragm, a strong dome-
shaped sheet of muscle that
separates the chest cavity from
the abdomen.
5. The Intonation
Intonation describes how the voice rises and falls in
speech. The three main patterns of intonation in English
are: falling intonation, rising intonation and fall-rise
intonation
Falling Intonation Rising Intonation Fall-rise Intonation
Falling intonation describes
how the voice falls on the final
stressed syllable of a phrase or
a group of words. A falling
intonation is very common
in wh-questions.
Rising intonation
describes how the voice
rises at the end of a
sentence. Rising
intonation is common
in yes-no questions.
Fall-rise intonation describes
how the voice falls and then
rises. We use fall-rise intonation
at the end of statements when
we want to say that we are not
sure, or when we may have
more to add,
6. Diction
Diction can be defined as style of speaking or writing, determined by the
choice of words by a speaker or a writer. Diction, or choice of words, often
separates good writing from bad writing. It depends on a number of
factors. Firstly, the word has to be right and accurate. Secondly, words
should be appropriate to the context in which they are used. Lastly, the
choice of words should be such that the listener or reader understands
easily.