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SHUT	
  UP!	
  …and	
  process	
  it	
  
•  Private	
  Equity	
  Investor	
  
•  Digital	
  Strategies	
  and	
  SEO	
  for	
  7+	
  Years	
  
•  Owner	
  of	
  mulDple	
  businesses	
  
•  University	
  Degree:	
  Entrepreneurship	
  
ME:	
  Grant	
  Merriel…	
  
PROCESS	
  
What	
  /	
  Why	
  	
  
How	
  
Secrets	
  
Examples	
  
WHAT’S	
  in	
  store…	
  
WHAT	
  /	
  WHY	
  process…	
  
•  Processes	
  
•  SOP	
  
•  Procedures	
  
•  Manuals	
  
NAMES	
  of	
  processes…	
  
•  Training	
  Resources	
  
•  To-­‐Do’s	
  
•  Tasks	
  
•  DocumentaDon	
  
•  WriTen	
  DocumentaDon	
  	
  
•  Explain,	
  support	
  and	
  guide	
  
•  Establishes	
  accountability	
  
•  Applicable	
  to	
  everything	
  
DEFINITION	
  of	
  a	
  process…	
  
•  On-­‐Page	
  SEO	
  
•  Link	
  Building	
  
•  Social	
  Media	
  
•  Content	
  Publishing	
  
WHAT	
  TO	
  process…	
  
•  Keyword	
  Research	
  
•  New	
  Hiring	
  
•  Bookkeeping	
  
•  New	
  Client	
  Setup	
  
•  Reduces	
  resource	
  wastage	
  
•  Shows	
  inefficiencies	
  
•  Adapts	
  to	
  change	
  quickly	
  
•  SCALABILITY!!!	
  
BENEFITS	
  to	
  processes…	
  
•  Removing	
  variables	
  
•  Systemizing	
  years	
  of	
  educaDon	
  
•  Time	
  consuming	
  
•  Users	
  misinterpretaDon	
  
DOWNSIDE	
  to	
  processing…	
  
•  No	
  creaDvity	
  
•  Stolen	
  processes	
  
•  Other	
  prioriDes!	
  
•  Sunken	
  cost	
  
OBJECTIONS	
  to	
  processes…	
  
CREATING	
  a	
  process…	
  
 	
  	
  Dropbox:	
  Cannot	
  secDon	
  teams	
  
	
  	
  	
  Wiki:	
  Small	
  coding	
  knowledge	
  needed	
  
	
  	
  	
  Wordpress:	
  Expensive	
  and	
  specialising	
  
	
  	
  	
  Google	
  Docs:	
  Ease	
  to	
  use	
  
Google	
  Docs:	
  Why…	
  
•  Start	
  by	
  working	
  backwards	
  
•  Title:	
  Key	
  ObjecDve	
  /	
  goal?	
  
•  Descrip5on:	
  Target	
  JusDficaDon	
  &	
  Reasons	
  
•  KPI:	
  Individual	
  or	
  Team	
  Target	
  
STEP	
  1:	
  Desired	
  Outcome…	
  
•  Break	
  down	
  Core	
  Stages	
  
•  Less	
  is	
  easier	
  and	
  beTer	
  
•  Process	
  easy	
  to	
  follow	
  
STEP	
  2:	
  Layout	
  Elements…	
  
•  Do	
  NOT	
  detail	
  each	
  step	
  
•  5	
  to	
  10	
  words	
  each	
  point	
  
•  Add	
  points	
  you	
  missed	
  
STEP	
  3:	
  Step	
  Out	
  Each	
  Element…	
  
•  Do	
  process	
  yourself	
  
•  Find	
  missed	
  points	
  
•  Fix	
  inefficiencies	
  
•  Test	
  against	
  KPI’s	
  
STEP	
  4:	
  Test	
  it…	
  
•  Only	
  when	
  tests	
  are	
  successful!	
  
•  Follow	
  the	
  “Process	
  Step	
  Structure”	
  layout	
  
•  TIP:	
  Screenshot	
  /	
  Image	
  for	
  every	
  step	
  
STEP	
  5:	
  Process	
  it!…	
  
•  Heading:	
  Outlines	
  step	
  in	
  a	
  sentence	
  
•  Descrip5on:	
  Details	
  of	
  step	
  and	
  benefit	
  
•  Image:	
  Quick	
  point	
  of	
  reference	
  
BONUS:	
  Process	
  Step	
  Structure…	
  
•  Another	
  member	
  to	
  test	
  
•  Suggest	
  improvements	
  
•  Note	
  mistakes	
  /	
  misunderstanding	
  
•  Try	
  to	
  achieve	
  KPI’s	
  
STEP	
  6:	
  Test	
  it,	
  AGAIN…	
  
•  Easy	
  navigaDon	
  for	
  Processes	
  with	
  mulDple	
  
Process	
  Documents	
  
•  TIP:	
  Add	
  these	
  navigaDons	
  to	
  pages	
  that	
  serve	
  
like	
  a	
  ‘Contents	
  Page’	
  for	
  the	
  department	
  
STEP	
  7:	
  Easy	
  NavigaDon…	
  
•  When	
  is	
  the	
  process	
  to	
  be	
  completed?	
  
•  Daily?	
  Weekly?	
  9:00am?	
  Monthly?	
  Yearly?	
  
•  TIP:	
  Create	
  schedules	
  for	
  each	
  department	
  
STEP	
  8:	
  Schedule	
  &	
  Execute…	
  
SECRETS	
  of	
  processing…	
  
•  Use	
  Google	
  Calendar	
  
•  Colour	
  for	
  each	
  department	
  
•  Sync	
  with	
  teams	
  emails	
  
•  Schedule	
  repeated	
  processes	
  
SCHEDULE	
  with	
  Calendars…	
  
•  Core	
  Dashboard	
  
•  Departmentalize	
  
•  Segment	
  access	
  
ORGANISING	
  processes…	
  
•  Quick	
  to	
  visualise	
  
•  Easy	
  to	
  understand	
  
•  Link	
  to	
  individual	
  documents	
  
FLOW	
  CHART	
  processes…	
  
EXAMPLE	
  of	
  processes…	
  
•  Process:	
  ConverDng	
  Blog	
  Content	
  to	
  HTML	
  
•  Copy:	
  ‘File’	
  -­‐>	
  ‘Make	
  a	
  Copy’	
  
•  Link:	
  www.grantmerriel.com/process-­‐example	
  
COPY	
  IT	
  and	
  keep	
  creaDng…	
  

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Shut up and process it-Granr-Merriel-GDI

  • 1. SHUT  UP!  …and  process  it  
  • 2. •  Private  Equity  Investor   •  Digital  Strategies  and  SEO  for  7+  Years   •  Owner  of  mulDple  businesses   •  University  Degree:  Entrepreneurship   ME:  Grant  Merriel…  
  • 3. PROCESS   What  /  Why     How   Secrets   Examples   WHAT’S  in  store…  
  • 4. WHAT  /  WHY  process…  
  • 5. •  Processes   •  SOP   •  Procedures   •  Manuals   NAMES  of  processes…   •  Training  Resources   •  To-­‐Do’s   •  Tasks   •  DocumentaDon  
  • 6. •  WriTen  DocumentaDon     •  Explain,  support  and  guide   •  Establishes  accountability   •  Applicable  to  everything   DEFINITION  of  a  process…  
  • 7. •  On-­‐Page  SEO   •  Link  Building   •  Social  Media   •  Content  Publishing   WHAT  TO  process…   •  Keyword  Research   •  New  Hiring   •  Bookkeeping   •  New  Client  Setup  
  • 8. •  Reduces  resource  wastage   •  Shows  inefficiencies   •  Adapts  to  change  quickly   •  SCALABILITY!!!   BENEFITS  to  processes…  
  • 9. •  Removing  variables   •  Systemizing  years  of  educaDon   •  Time  consuming   •  Users  misinterpretaDon   DOWNSIDE  to  processing…  
  • 10. •  No  creaDvity   •  Stolen  processes   •  Other  prioriDes!   •  Sunken  cost   OBJECTIONS  to  processes…  
  • 12.      Dropbox:  Cannot  secDon  teams        Wiki:  Small  coding  knowledge  needed        Wordpress:  Expensive  and  specialising        Google  Docs:  Ease  to  use   Google  Docs:  Why…  
  • 13. •  Start  by  working  backwards   •  Title:  Key  ObjecDve  /  goal?   •  Descrip5on:  Target  JusDficaDon  &  Reasons   •  KPI:  Individual  or  Team  Target   STEP  1:  Desired  Outcome…  
  • 14. •  Break  down  Core  Stages   •  Less  is  easier  and  beTer   •  Process  easy  to  follow   STEP  2:  Layout  Elements…  
  • 15. •  Do  NOT  detail  each  step   •  5  to  10  words  each  point   •  Add  points  you  missed   STEP  3:  Step  Out  Each  Element…  
  • 16. •  Do  process  yourself   •  Find  missed  points   •  Fix  inefficiencies   •  Test  against  KPI’s   STEP  4:  Test  it…  
  • 17. •  Only  when  tests  are  successful!   •  Follow  the  “Process  Step  Structure”  layout   •  TIP:  Screenshot  /  Image  for  every  step   STEP  5:  Process  it!…  
  • 18. •  Heading:  Outlines  step  in  a  sentence   •  Descrip5on:  Details  of  step  and  benefit   •  Image:  Quick  point  of  reference   BONUS:  Process  Step  Structure…  
  • 19. •  Another  member  to  test   •  Suggest  improvements   •  Note  mistakes  /  misunderstanding   •  Try  to  achieve  KPI’s   STEP  6:  Test  it,  AGAIN…  
  • 20. •  Easy  navigaDon  for  Processes  with  mulDple   Process  Documents   •  TIP:  Add  these  navigaDons  to  pages  that  serve   like  a  ‘Contents  Page’  for  the  department   STEP  7:  Easy  NavigaDon…  
  • 21. •  When  is  the  process  to  be  completed?   •  Daily?  Weekly?  9:00am?  Monthly?  Yearly?   •  TIP:  Create  schedules  for  each  department   STEP  8:  Schedule  &  Execute…  
  • 23. •  Use  Google  Calendar   •  Colour  for  each  department   •  Sync  with  teams  emails   •  Schedule  repeated  processes   SCHEDULE  with  Calendars…  
  • 24. •  Core  Dashboard   •  Departmentalize   •  Segment  access   ORGANISING  processes…  
  • 25. •  Quick  to  visualise   •  Easy  to  understand   •  Link  to  individual  documents   FLOW  CHART  processes…  
  • 27. •  Process:  ConverDng  Blog  Content  to  HTML   •  Copy:  ‘File’  -­‐>  ‘Make  a  Copy’   •  Link:  www.grantmerriel.com/process-­‐example   COPY  IT  and  keep  creaDng…