Roland Tanchuan has over 10 years of experience in business administration, management, and human resources. He holds an MBA from California State University East Bay and a Bachelor's degree in Business Administration. His career includes positions as Assistant Store Manager at Wells Fargo, Front End Supervisor at Costco Wholesale, HR Assistant, and Management Intern. He is proficient in MS Office, HTML, SPSS, and has strong communication, organizational, and interpersonal skills.

1. ROLAND TANCHUAN MBA
151 N Newbern Way • Aurora, CA • 80018
Cell: (510) 258-4985
Rolandtanchuan@gmail.com
CAREER PROFILE
To obtain a position which may enable me to fully apply the effective tools, concepts, and skills, which I have learned
from experience and mastered from Graduate School
EDUCATIONAL BACKGROUND
Master of Business Administration
California State University East Bay (March 2016)
GPA- 3.54 (Cum Laude)
Bachelor of Science in Business Administration
St. Paul University Quezon City
Key Courses: Corporate Finance, Economics for Managers Global Econ, Data Analysis and Decision Modeling,
Operations and Supply Chain Management, Financial Accounting, Marketing Research, Financial
Management, Managerial Accounting, , Human Resource Management, Marketing Management, International
Management, Stress and Change Management,
HIGHLIGHTS OF QUALIFICATIONS and Skills
 HTML coding
 SPSS, PPC, and SEM knowledge
 Sports Manager for St. Paul University College of Business and Technology (2007-2009)
 Outstanding interpersonal skills and organizational skills
 Excellent in oral and written communication
 Expert in MS Office (MS Access ,MS Word, MS Excel, MS PowerPoint, MS Outlook)
EMPLOYMENT HISTORY
Assistant Store Manager (December 2013- Present)
Wells Fargo Denver, CA
 Supervise the activities of the assigned branch staff. Manage overall branch office operations.
 Manage difficult situations with customers and provide them with a resolution, information or
additional options.
 Review staff members for formal performance evaluations. Counsel employees when needed.
Coordinate staff training when needed.
 Ensure the audit/compliance procedures of the branch is followed
 Continuously sourcing new clients including business consulting to cross-sell business banking
related products such as merchant services and payroll services
 All business banking for business customers with up to 2.5 million yearly gross sales which include
opening business accounts, business line and loan applications, business banking related account
changes
 Organize off-site marketing events at local companies and universities to source personal accounts
 Act as manager during absence of Branch Manager
 Supervise, coach, and develop tellers and New Account staff regarding policies, procedures,
products systems and banking transactions.
 Schedule staff for adequate coverage at all times.
Front End Supervisor (June 2010- December, 2013)
Costco Wholesale Fremont, CA
 Accomplishes warehouse human resource objectives by selecting, orienting, training, assigning,
scheduling, coaching, counseling, and disciplining employees; communicating job expectations;
planning, monitoring, appraising job contributions; adhering to policies and procedures
 In charge of maintaining the inventory at the front end, and ensuring all products are correctly
labeled and in the correct place.

2.  Organizing all new team member papers, new promotions for the store, and new corporate memos
for the team.
 Daily delegation of tasks to roughly 40 employees at a time in the front end which include
scheduling
 Evaluated and resolved customer issues and complaints, meeting corporate standards and
assuring customer satisfaction and retention
 Maintained office filing and storage systems
 Balanced the daily deposits and safe counts as required.
HR Assistant (September 2012- December 2012)
Serpico Landscaping Hayward, CA
 Updates and maintains employee files, processes various forms and requests, prepares reports
and provides information to employees and managers regarding established HR programs, policies
and procedures.
 Provides general assistance with various HR projects, including newsletters and various
compensation programs under the direction of the HR Manager.
 Provides administrative support for all phases of work force planning, employee movement
including on-boarding new hires, transfers, and exits.
 Interviews references for potential new hires.
 Assists office manager in program implementation when necessary
Management Intern (June 2009 – October 2009)
Robinson’s Land Corporation (Multinational Real Estate Company) Manila, Philippines
 Responsible for organizing, coordinating and scheduling meetings for department managers reporting to
the Vice President
 Composed and distributed inter-departmental memorandums (e-mail and documentary) ensuring timely
delivery and receipt of important information while maintaining confidentiality
 Maintain and keep vital reports updated and accurate, sorted and organized files, scanned and received
contracts from vendors
 Prepared weekly reports on business transactions
SEMINARS ATTENDED
Seminar in Entrepreneurship: Corporate Social Responsibility and Environment Advocacy &
Stewardship in Business as Executive Leadership, AVR2 at St. Paul University Quezon City, July
23, 2008
Seminar in Entrepreneurship: Business Process Outsourcing, AVR2 at St. Paul University Quezon
City, August 20, 2008
Seminar in Entrepreneurship: The Essence of Entrepreneurship in the Economy, AVR2 at St. Paul
University Quezon City, August 27, 2008
Seminar in Entrepreneurship - Career & Personality Development: Moving Towards a Brighter
Future, AVR2 at St. Paul University Quezon City, September 3, 2008
Seminar in Entrepreneurship: A Career Challenge to Graduating Students, AVR2 at St. Paul
University Quezon City, September 17, 2008
REFERENCES
Available upon request