- Saferr Ali is a Guest Relationship Officer at Al-Sante Healthcare services in Pakistan, where he has worked since January 2016. - Prior to that, he worked as a Customer Support Officer at Aga Khan University Hospital Karachi from March 2011 to January 2016. - He has a Bachelor of Commerce degree from the University of Karachi and a Master's in Administrative Sciences also from the University of Karachi.

1. SAFERR ALI
Pakistan, PK • safeerali1192@yahoo.com
 Glo-Sante.com
Guest Relationship Officer. at Al-Sante Healthcare services(A project of global
Medical)
Summary
Meeting Minutes and Preparation Scheduling and Travel Arrangements Data Entry / 10-Key / Typing 60 WPM
Records Management Document Scanning / Faxing Project Coordination and Management Event Planning
and Customer Service Problem Solving and Critical Thinking Front Desk Reception Clerical Operations and
Organization Spreadsheets and Word Processing Technical Writing.
Work History
Jan 2016 - Present Guest Relationship Officer.
Al-SanteHealthcare services(A project of global Medical)
Greets and directs and offers assistance;including incoming calls,while maintaining office common
areas and facilitating meetings.
Demonstrates appropriate discretion and judgment when handling sensitive and confidential
information.
Manage the reception area to ensure effective telephone and e-mail communications both internally
and externally to maintain professional image .
Registration and Billings, appointment fixing.
ESSENTIAL FUNCTIONS:
Must be reliable,punctual,organized,and have demonstrated ability to handle multiple priorities in a
very busy clinic.
Coordinate with multiple departments to ensure necessary approvals etc.for timely deliverables.
Excellent interpersonal skills,pleasant phone manner,typing ability(data entry),and familiarity with
Word and Outlook.
Enter patient information onto the computer database/application/system as required and as
appropriate and within the agreed timelines with utmost accuracy.
Alert Management on patients records.
Keep the reception area clean,tidy and free from clutter at all times.
Deal with all general enquiries,explain procedures process flow and make new and follow-up
appointments.
Advice patients of relevant charges for private services,accept payment and issue receipts for same.
Maintenance of customer satisfaction .
Effective customer service(external and internal)&secretarial support functions:Customer
feedback/surveys/Patients and customers satisfaction level.
Reports to center Manager and /or Manager-Admin and customer services.
Mar 2011 - Jan 2016 Customer Support Officer.
Aga Khan University Hospital Karachi.
Identifies trends etterideas by researching industry and related events, Publications, and
announcements; tracking individual contributors and their accomplishments.
Screens potential business deals by analyzing market strategies, deal requirements, potential, and
financials; evaluating options; resolving internal priorities; recommending equity investments.
Cash Handling, giving appointment, dealing with customers.
https://www.visualcv.com/saferr-ali

2. Education
Receiving calls, giving information about executive checkup.
Doing confirmation calls, making packages.
Guest Relationship at Executive clinic.
Excellent service to our clients.
Doing confirmation calls.
Doing cancellation calls.
Giving information about our executive checkup.
Answering incoming and outgoing email.
Making staff roaster.
Dealing with US immigration.
Jan 2006 - Aug 2008 Accountant.
Electro Computer wareHouse Canadian Franchise Karachi
Responsible to complete all procedures and documents for staff hiring and firing in coordination with
management team.
Follow up of contracts, IDs, Memos and updating timely and kept appropriately.
Preparing monthly time sheet, attendance sheet, leave farm for all HQ staff.
Preparing monthly administrative report (staff database)
Collect staff time sheet and prepare monthly staff salary in cooperation with finance
Preparing of Monthly Salary and vehicle payroll.
Controlling the staff attendance, time sheets, and inventories based on project activities.
To train and support Admin responsible of provincial office regarding all admin issue.
To prepare, maintain and update personnel files of all the staff of project in the field.
Updating of employees leave balance and provide information on monthly bases.
Preparing and processing documents for interviewing new staff.
Support meetings and maintains documentation of data related to meetings.
Calculation of Tax(salary, house rent, vehicles, internet all contracts)
Ensure the BARAN admin rules and policies are followed by the employees.
Contracts follow up (Vehicle, House, Internet & fuel etc.).
Responsible for an appropriate control over Cash and the cashbook, amount receivable and expenses
records and regularly check of the physical cash balance against the cashbook balance.
Part 2 – Logistic responsibilities:
Plans direct and coordinate all logistic/procurement process.
Following up all Procurement/logistics’ daily activities, checking quotations, purchase order,
requisitions, bid summaries and way bills properly before process and
Ensure that all stock present and coming equipment are properly recorded.
To prepare purchase order for the items s/he purchases for any assigned section if requires to be fill.
And translate all receipts properly after purchasing.
To clear all receipts on time with finance section before requesting the other cash.
To submit the item/equipment properly after completion of asset/inventory report before sending out
to any location.
To provide updated asset and inventory lists for audit issue.
To provide daily, weekly, monthly, quarterly and annually written report to the project manager
regarding to logistic activities.
Responsible for transport and supply management for the office and field.
Providing all project supplies according to the approved and properly requisition and documents on
time.
Jun 2011 - Oct 2014 MAS
University of Karachi
Master In Administrative Sciences
Mar 2008 - Sep 2010 B.Com
University Of Karachi
Bachelor of Commerce
https://www.visualcv.com/saferr-ali

3. Skills
Certifications
PERSONAL PROFILE
Father name : Ghazi khan
Date of Birth : 05-02-1988
N.I.C No. : 42101-4694123-7
Marital Status : Single
Religion : Islam
Contact: 0341-2614712
May 2005 - Jan 2008 I.Com
Karachi Intermediate Board
Accounting &Management
Jan 2003 - Dec 2004 Matriculation
Govt.High School Brep Chitral
Humanities&General Arts
Excellent oral and written communication skills.
Administration skills:Ability to manage multiple assignments.
Good analytical and problem solving skills.
Strong analytical and self-initiative skills.
Time management skills and ability to work under pressure.
Good leadership and excellent communication skills.
Cash Handling experience.
Active listening and customer service orientation.
May 2009 - Jun 2010 English Certificate
Sir Shams Anglophile
English Language
Jan 2008 - Oct 2009 Microsoft Office Automation
Nobel Ismaili Students'welfare Association
Office Administration
Aug 2008 - Oct 2009 Career Development
Ask Development (pvt.)Ltd & USAID Pakistan.
Certificate
https://www.visualcv.com/saferr-ali