Shadab Afroz is a business development and sales operations professional with over 14 years of experience in key account management, direct sales, channel sales, and corporate sales in the media and telecommunications industries in India. He is currently the Zonal Manager at Tata Teleservices Ltd. in Hyderabad, India, where he manages sales operations and a large sales team. Previously he held roles such as Channel Business Manager and Account Manager at Bharti Airtel Ltd. and Corporate Sales Account Executive at Hutchison Essar South India Ltd.

1. Shadab Afroz
Hyderabad, India
Flat No 512, Block E, Janapriya Lake Front, Kapra, Hyderabad, India – 500 062
Contact Detail :
Mobile - +91 903 009 9661
E Mail : shadabafroz@yahoo.com, Shadab.afroz@gmail.com
 Business Development & Sales Operations Professional 
14+ years of quantifiable experience in Key Account Management, Direct, Channel, Corporate & FMCG
Sales
Started career with Media Industry- Concecpt selling and now in to Business Development Management.
PROFESSIONAL SYNOPSIS CORE COMPETENCIES
• Competent and resourceful Sales & Marketing
Operations professional with 14+ years of demonstrated
success and excellent understanding of business
dynamics
• Demonstrated excellence in independently
handling and driving Sales & Marketing Operations in the
assigned geography
• Presently associated as Zonal Manager with Tata
Teleservices Ltd. in Hyderabad, India
• Expertise in Channel, Direct & Corporate Sales
• Proficient in Key Account Management &
Distributor /Channel Management
• Experience in Client Relationship Management to
ensure long-term business partnership
• Versatile and multi-skilled with ability to manage
multiple responsibilities simultaneously; An effective
communicator with strong analytical, problem solving &
organizational skills
• An experienced self starter and team manager with
keen attention to organization needs and details
• Experience in managing and driving well diversified
& multi cultural work environments
♦ Sales & Marketing|Business Development
♦ Channel Sales
♦ Direct Sales
♦ Corporate Sales
♦ Key Account Management
♦ Retail Management
♦ Revenue Enhancement
♦ Channel / Distributor Engagement
♦ Corporate Presentations
♦ Customer Life Cycle / Churn Management
♦ Marketing Operations
♦ Sales Promotion
♦ Product Campaign
♦ New Product launch
♦ Scheme Administration & Management
♦ Competitor Mapping & Analysis
♦ Client Relationship Management
♦ Team Management
EXPERIENCE SUMMARY
Company Name From To Designation
Tata Tele Services Limited Dec 2009 Till Date Channel Business Manager/ Zonal Manager
Bharti Airtel Ltd. May 2005 Oct 2009 Corporate Account Relationship/ Account Manager
Hutchison Essar South Ind Ltd
Dec 2003 April 2005 Corporate Sales Account Executive
Freshnella Foods Pvt Ltd June 2002 Nov 2003 Sales Officer

2. Osmanpura Reporter & Informer July 2001 May 2002 Consultant Editor
QUALIFICATION SUMMARY
QUALIFICATION BOARD/University INSTITUTE
YEAR OF
PASSING
% Division
MBA Avadh University
Sherwood College of
Management ,Lucknow
2001 74.0 % First
B. COM
Allahabad
University
Allahabad University (U.P) 1999 59.0 % Higher Second
Class XII U.P. Board
Shibli National Inter College,
Azamgarh
1996 72.0 % First
Class X U.P. Board
National Inter College,
Mohammdabad Gohna,Mau-UP
1994 53.5 % Second
CAREER SUMMARY
Tata Teleservices Ltd., Hyderabad, Telangana, India Dec’09 -
Till date
Zonal Manager Apr’12 -
Till date
Channel Business Manager Dec’09 –
Mar’12
Bharti Airtel Ltd., Hyderabad, Telangana, India May’05 –
Oct’09
Account Manager May’06 –
Oct’09
Corporate Account Relationship- Pay roll- Kou-Chan Knowledge Convergence (P) Ltd. May’05 –
Apr’06
Hutchisson Essar South India Ltd., Hyderabad, Telangana, India Dec’03 –
Apr’05
(Now Vodafone India)
Corporate Sales Account Executive – Pay roll- Sayees Consultancy Services Pvt Ltd
Freshnella Foods Pvt Ltd., Pune, Maharashtra, India Jun’02-
Nov’03
Sales Officer
Osmanpura Reporter & Informer, Aurangabad, Maharshtra, India Jul’01 –
May’02
Consultant Editor
PROFESSIONAL EXPERIENCE
Tata Teleservices Ltd., Hyderabad, India Dec’09
till date
Zonal Manager Apr’12
till date
Significant Attainments
 Recognized and awarded for exemplary performance for FYs 2010, 2011 & 2012
 Successfully increased
o Monthly acquisitions to 6800 Nos from 250 Nos in 24 months
o Channel partners from 2 to 18 partners in 2 years

3. Key Accountabilities
 Mainline responsibility for stewarding the sales operations for the assigned territory
 Lead and manage productivity of a large sales team to achieve budgeted goals
 Be responsible for
o Business planning and market segmentation involving market targeting and tracking, manpower
dimensioning/productivity, competition analysis etc.
o Revenue enhancement, gross/net adds for postpaid, data and other mobility solutions
o Devising acquisition strategies and initiatives in line with the AOP budget
o Acquisition channel dimensioning & monitoring – Dealer channel, DST etc.
o Monthly performance, productivity norms, sales force deployment etc.
o Monthly sales – budgeting, monitoring and compliance
o Identifying and acquiring key account customers
o Making segment pitch (COCP/IOIP) as per account behavior - Segment approach for Data/ BB, SMS
customers
o VAS Up-Sell for higher returns to increase the revenue growth
o Coordination with retention team to incentivize for > 6 months AON customer
o Devising, monitoring & executing incentive schemes – Scheme implementation and disbursals
o Monitoring of financial spend compliance of channel programs
o Liaising cross functionally to facilitate order fulfillment, retentions, collections etc.
o Deployment at completion string account to increase the CMS
o Resolving customer issues, in coordination with CSD, within TATs to provide customer delight
o Executing engagement programs for channel and sales teams – Events and recognitions
o Ensuring optimal resource utilization across the business by maximizing effect of acquisition budgets
o Launching multiple sales automation initiatives
o Tracking competitor activities – Tariff plans, new launches, trade and consumer schemes etc.
 Generate various MIS reports for review by Senior Management
Channel Business Manager Dec’09 –
Mar’12
Key Accountabilities
 Primary responsibility for handling Sales from enterprise accounts
 Be responsible for
o Sales through the channel network; Monitor the productivity of channel partner and FOS
o Achieving gross/net adds targets based on AOP budgets
o Handling BlackBerry sales
o Monitoring FOS productivity as accounts bifurcations through various verticals at Enterprise Accounts
o Conducting roadshows activity at client places for building brand preferences
o Prospecting and identifying potential accounts through large scale pipeline building activities
o Performing channel reviews to identify various gap areas; Recommending and monitoring corrections
o New channel partner appointment on a need basis
o Fostering relationships with key influencers at client places to build counter shares
o CFT meets to resolve issues within TATs to provide customer delight
o Conducting training programs on sales process and new products to enhance productivity
 Comply with reporting methodology on a regular as well as on a need basis
Bharti Airtel Ltd., Hyderabad, India May’05 –
Oct’09
Account Manager May’06 –
Oct’09
Significant Attainments
 Recognized
o And Awarded for Best Customer Relationship Management
o As a True Asset to the organization for support and best of services delivered to VOC- HSBC EDPI
 Successfully ensured channel partners achieving ROI within 0-3 Months of operation
Key Accountabilities

4.  Primary responsibility for handling sales from BFSI, IT, ITES, M&S and M&D verticals through the Indirect Operation
 Be responsible for
o Channel & FOS dimensioning in line with market size estimates and AOP budget
o Devising and conducting large scale promotional campaigns to build prospects funnel
o Devising and implementing trade schemes to increment sales; Timely disbursal of schemes
o Ensuring accurate documentation is inline with prescribed norms
o Resolving any customer complaints within TATs by coordinating with backend team
o Coordinating cross functionally including F&A to resolve channel queries and facilitate timely channel
payments
o Conducting channel performance reviews on a monthly basis
Corporate Account Relationship May’05 –
Apr’06
Key Accountabilities
 Primary responsibility for handling and fostering client relationships
 Be responsible for
o Enhancing counter share in client accounts through strategic service interventions
o Managing relationships with most valued listed / SME accounts
o Enhancing revenues through up selling, retentions etc.
o Analyzing the health of the A/Cs by conducting workshops for VAS programs, customer service programs,
relationship programs etc.
o Service responsibility for BFSI, Media & Services, Manufacturing & Distribution vertical A/Cs
o Ensuring grievances/issues are resolved as per SLAs to facilitate further business enhancement
o Coordinating with Marketing to conduct promotional activities in client places for brand preference
o QOS being captured for corporate customers including feedback and suggestions to enhance service levels
o Assisting collections to ensure prompt payments
 Comply with reporting methodology on a regular as well on a need basis
Hutchisson Essar South India Ltd., Hyderabad, Telangana, India Dec’03 –
Apr’05
(Now Vodafone India)
Corporate Sales Account Executive
Key Accountabilities
 Primary responsible for handling Sales from corporate business accounts for IOIP connections.
 Account building relationship with key admin/HR functions for better reach to the prospects
 Road show activity programme at various parks/corporate business houses
 Regular accounts visit for health check along with CRM /service team to provide quick & better resolution.
 Additional responsibility to support & manage team of 5 account executives.
Freshnella Foods Pvt Ltd., Pune, Mahrashtra, India Jun’02 –
Nov’03
Sales Officer
Key Accountabilities
 Primary responsibility for handling Primary & Secondary sale of Frozen Ice Cream Products
 Be responsible for
o Sales through the distribution network
o Regular visits to retail shop as per beat plan day wise
o Stock availability check & feed back on fast moving product.
o Pick up order from retail stores and ensure deliverables through area distributor
o Deployment of De-freezer to ensure the exclusivity of brand .
o Coordination with back end team for distributor settlement
o Regular product stock maintenance check for primary sale billing.
o Raod show conduct at various hotels/retrau to capture product feedback.

5. Osmanpura Reporter & Informer, Aurangabad, Mahrashtra, India Jul’01 –
May’02
Consultant Editor
Key Accountabilities
o Concept Selling to Shopkeepers to increase the Market Share.
o Regular Feedback from Community residents about Information given on Yellow Pages
o Mediate between Buyer & seller for both beneficiaries.
o Monthly Plan to Tab & Meet the Sellers within 5 Kms range of community
ADDITIONAL ACHIEVEMENTS
 Appreciated
o For exceptional work done in BFSI vertical – Awarded Truly an Asset to the Organization for Q1 in FY ’06 – ‘07
o For great support provided to M/s Apex corp. at Bharti for Q4 in FY ’05 – ‘06
o Providing quality customer support to HSBC in May ‘06
o With Certificate of Appreciation on Promotion of higest E- Bill Registration in July’09-‘10
o Kudos Certificate for Achieving “ Blackberry “ Incremental Targets in July’09-‘10
o With Certificate of Recognition for execution of Fun Do Activity with Enterprise Clientele base for FY ’10 – ‘11
 Successfully awarded with
o Certificate of Recognition for Best Customer Relationship Management for Q1 in FY ’06 – ‘07
o Best Voice Account Manager- South in FY’08-‘09
o Star of the Month-Certificate of Appreciation in Feb ’10 – ‘11
o Star of the Month-Certificate of Appreciation in Jun ’11 – ‘12
o Star of the Month-Certificate of Appreciation in Nov ’11 – ‘12
o Star Award in Dec ’12 – ‘13
ACADEMIC CREDENTIALS
 Master of Business Administration (MBA) specializing in Marketing, Avadh University, India, 2001
 Bachelor of Commerce (B. Com), Allahabad University, India, 1999
TRAININGS / WORKSHOPS ATTENDED
⇒ 2 Days workshop on Account Management Skills
⇒ Advance Selling Skills
⇒ Negotiation Skills
⇒ Guest Lecture to Management Student at “ Times Group Management Institute”
CO-CURRICULAR ACTIVITIES
 Won the 1st
Prize in Mock & Rock Game
 Selected as member of Football and Cricket teams at School & College levels (1994 – 96 & 1999 – 2001)
 Stood first in Shayriz, Mushayara competition at College Annual Festival (1999 – 2001)
 Awarded Book Prize for scoring highest in Essential of Business Maths (1999 – 2001) during 1st
Year of MBA
IT SKILLS & PROFICIENCY
Operating Systems Windows
Application Packages MS Office
Internet Application & Tools
HOBBIES & INTERESTS
 Sports Enthusiast – Play Football and Cricket

6.  Travelling
 Reading
PERSONAL DOSSIER
Date of Birth : 17th
July 1977
Marital Status : Married
Linguistic Abilities : English, Hindi, Urdu (Professional proficiency)
Passport Details : Indian Passport M 4788240
Location Preference : Ready to relocate any where in GCC Country

7.  Travelling
 Reading
PERSONAL DOSSIER
Date of Birth : 17th
July 1977
Marital Status : Married
Linguistic Abilities : English, Hindi, Urdu (Professional proficiency)
Passport Details : Indian Passport M 4788240
Location Preference : Ready to relocate any where in GCC Country