Shahariar Hossein is seeking a challenging position utilizing his knowledge and experience in customer service. He has over 5 years of experience in guest relations and front office roles at various hotels in Dhaka. His experience includes addressing guest needs, handling reservations, and ensuring a high standard of hospitality. He holds a Bachelor's degree in Finance and Banking and speaks Bangla, English, and intermediate French.

1. SHAHARIAR HOSSEIN
Address: House#10/B/2,Road#54/B,Gulshun-2, Dhaka-1212
Cell : +88 01915067369
: +88 01844027419
e-mail : shahariar90@hotmail.com
Career Objective:
Seeking a challenging position, this can give me an opportunity to utilize my knowledge and experience by manual
progress in the service area and different circumstances.
Career Summary:
 Analyze customer feedback and provide strategic direction to continuously improve overall rating
 Ensure and provide flawless, upscale, professional and high class guest service experiences.
 Respond to guests needs and anticipate their unstated ones.
 Expect and react promptly to guests’ requirements and inquires
 Actively listen and resolve guests’ complaints
 Oversee and coordinate all arrivals and departures of special guests (VIPs)
 Promote all amenities, conveniences and programs offered.
 Make changes and confirm reservations by means of the Lodging Management Systems
Employment History:
1.Guest Relation Officer(February 1st,2016 to Continue)
The Way Dhaka Hotels and Resorts Global
Company Location: Gulshun circle-2, Dhaka-1212.
Department: Front Office
2.Sr.Front Office Executive ( January 1, 2014 to 31st January 2016)
Hotel Orchard Suites
Company Location : Banani,Dhaka -1213
Department: Front office
3.Front office Executive (March 1st 2010 to 31st December,2013)

2. Hotel Eastern Residence
Company Location: Banani, Dhaka-1213
Department: Front Office
Duties/Responsibilities:
•Welcome and register guests and offer them services and room rates
•Handle guest check in and checkouts professionally and in a welcoming and specialized manner
•Issue room key and forward instructions to Bell Person
•Make changes and confirm reservations by means of the Lodging Management Systems
•Keep records of room availability and guests accounts
•Post charges of food, room, liquor and telephone to system and manual ledger
•Maintain the hotels high standard of service and hospitality
•Provide the maximum quality of service to the guests
•Verify that all updated reports have been run
•Date stamp, arrange, and track incoming mail
Academic Qualification:
Exam Title Concentration/Major Institute Result Pass. Year Duration
Bachelor of Business
Administration
Finance & Banking National University
CGPA:2.76
out of 4
2013 (held
2015)
4 years
Senior Course of
modern language
French Dhaka University Grade- A 2015 02
H. S. C Business Studies
Shaheed Zia degree
college, Najirpur,
pirojpur
CGPA:4.7
out of 5
2009 02
S. S. C Business Studies
S Haq. Govt. High
School
CGPA:4.63
out of 5
2007 -
Language Proficiency:
Language Reading Writing Speaking
Bangla High High High
English High High High
French Medium Medium Medium

3. Personal Details :
Father's Name : Sarwar Hossen
Mother's Name : Selina Begum
Date of Birth : December 7, 1990
Gender : Male
Marital Status : Unmarried
Nationality : Bangladeshi
National Id No. : 19902613451000779
Religion : Islam
Permanent Address : Vill. – Choto Buichakathi P/O+ P/S –Najirpur Dist. – Pirojpur
Current Location : Dhaka
Reference (s):
Reference: 01 Reference: 02
Name : Mr. Chinmoy Halder Mr.Akhtaruz Zaman Khan Kabir
Organization :
The Way Hotel and Resorts
Global.
Ministry of Civil Aviation & Tourism
Designation : Rooms Division Manager
CEO(Join Secretary),Bangladesh
Tourism Board(BTB)
Mobile : +88-01709 654 333
Ministry of Civil Aviation & Tourism
Bangladesh Govt.Baridhara, Dhaka-
1212
E-mail:kabirakhter@gmail.com
Signature:
Date: