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Agile Servant Leadership practices
with Moral Authority: @LeanDog
             Jon Stahl


                            Woof
@jonRstahl
jon.stahl@leandog.com                         BS in CIS
                                                + Econ Minor
    @jonRstahl


                                      Co-Founded in 2009

Grew up in Pittsburgh, in Cleveland last 18 years
LeanDogStudies
• Scrum
• eXtreme Programming
• Lean


                        • Psychology
                        • Sociology

   (On A Boat)
Agenda
Key Concepts                7 Pillars at LeanDog
• Agile                     • Has foresight
• Servant Leadership        • Moral Authority
• Moral Authority           • Compassionate Collaborator
• Woof                      • System Thinker
• Informational Radiators
                            • Putting people first
                            • Person of character
                            • Skilled communicator
What is Agile
In 2001, 15 Industry leaders sympathetic to
   the need for an alternative to
   documentation driven, heavyweight
   software development processes….
Servant Leadership
A servant leader is a person of character who
puts people first. He or she is a skilled
communicator, a compassionate
collaborator who has foresight, is a systems
thinker, and leads with moral authority.
7 Pillars of Servant Leadership
A servant leader is a person of character (1)
who puts people first (2). He or she is a
skilled communicator (3), a compassionate
collaborator (4) who has foresight (5), is a
systems thinker (6), and leads with moral
authority (7).
The Challenge
So how do we do practice servant leadership at
  all levels, not just software projects?

Agile Values & Principles +
Servant Leadership


       Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Agile: Information Radiators
• A display posted in a place where people can see it
  as they work or walk by.
• It shows readers information they care about without
  having to ask anyone a question.
• This means more communication with fewer
  interruptions.
• Large & easily visible to the casual,
  interested observer
• Understood at a glance
• Changes periodically, so worth visiting
• Is easily kept All Rightsto date copy or distribute without permission.
        Copyright ©2013
                        up Reserved. Do not                       InventedbyAlistair Cockburn
Clear communication is the foundation




                      “I’m glad we all agree.”
     Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Get those mental models out on the table




                                       “Ah...”
     Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
A genuinely shared understanding




      “I’m glad we’re all agreed then.”
Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Agile: Information Radiators
   Transparency
   Should include:
       Story card wall
       Road block board
       Burn Down Charts
       QA status
       Production stats
       Retrospective items                          Source:Alistair Cockburn


   Should also include anything necessary to keep team and
    customer informed on status and progress
           Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Has Foresight
• Imagines possibilities, anticipates the future,
  and proceeds with clarity of purpose
  – Visionary
  – Displays Creativity
  – Takes Courageous and
    Decisive Action



       Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Has Foresight
Shared Vision: Strategic and Tactical




      Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Leads with Moral Authority
• Worthy of respect, inspires trust and confidence
  and establishes quality standards for
  performance
  – Values moral authority over positional authority
  – Empowers with responsibility and authority
  – Set clear, firm yet flexible boundaries
  – Establishes, models and enforces quality standards
    for conduct and performance


        Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Leads with Moral Authority
• Core Competencies
  – Creates a Culture of
    Accountability
  – Accepts and Delegates
    Responsibility
  – Shares Power & Control



      Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Moral Authority
    Setting clear, firm, yet flexible boundaries

•   Key Performance Indicators (KPI)
•   Program Alignment Wall (PAW)
•   Sales Alignment Wall (SAW)
•   Dog Alignment Wall (DAW)
•   Marketing Alignment Walls (MAW)
•   Customer Alignment Wall (CAW)
        Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Creates a Culture
                                                               of Accountability
                                                             Key Performance
                                                                Indicators
                                                                   (KPI)




Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Creates a Culture
                        of Accountability:
                     KPI Examples




                           FAKE DATA, OF COURSE 

Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Creates a Culture of Accountability

       Some KPI’s at LeanDog
•   Funnel to backlog      •   Customer Delight
•   Sales funnel           •   Revenue
•   Cash position          •   Cost of Good Sold
•   Billable utilization   •   Profitability
•   Accounts Recievable    •   Waste
•   Business Mix           •   Dog Mix
•   People Delight
Accepts & Delegates Responsibility
Program Alignment Wall (PAW)




  Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Accepts & Delegates Responsibility
  Sales Alignment Wall (SAW)




  Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Accepts & Delegates Responsibility
Dog Alignment Wall (DAW)




  Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Accepts & Delegates Responsibility
Marketing Alignment Wall (MAW)




   Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Accepts &
Delegates
Responsibility

Customer
Alignment
Wall (CAW)



    Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Shares Power and Control
              3 Concepts

Fist to Five


Six Thinking
Hats
Collaboration 8



        Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
COMING VERY SOON

    There’s an App for That




    Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Leads with Moral Authority:
           Shares Power & Control
               Collaboration 8




                                                                                     Credit to
Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.   JurgenAppelo
Leads with Moral Authority:
           Shares Power & Control
               Collaboration 8




                                                                                     Credit to
Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.   JurgenAppelo
Leads with Moral Authority:
           Shares Power & Control
               Collaboration 8




                                                                                     Credit to
Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.   JurgenAppelo
Leads with Moral Authority:
           Shares Power & Control
               Collaboration 8




                                                                                     Credit to
Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.   JurgenAppelo
Leads with Moral Authority:
           Shares Power & Control
               Collaboration 8




                                                                                     Credit to
Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.   JurgenAppelo
Leads with Moral Authority:
           Shares Power & Control
               Collaboration 8




                                                                                     Credit to
Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.   JurgenAppelo
Leads with Moral Authority:
           Shares Power & Control
               Collaboration 8




                                                                                     Credit to
Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.   JurgenAppelo
Leads with Moral Authority:
           Shares Power & Control
               Collaboration 8




                                                                                     Credit to
Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.   JurgenAppelo
Collaboration 8 – Your Turn
• Form teams around the room – 4 to 6 people
• Your challenge: plan and run CodeMash
• Put high level tasks down the left
• Talk about your skills and determine what
  level of involvement you should have
• Put your names on small post it notes and
  move them around
      Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Thoughts?


Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Collaboration 8 Example




  Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Compassionate Collaborator
• Strengthens relationships, supports diversity
  and creates a sense of belonging
  – Expresses Appreciation
  – Builds Teams and
    Communities
  – Negotiates Conflict



       Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Extreme Meeting




 Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
System Thinker
• Thinks and acts strategically, leads change
  effectively and balances the whole with the
  sum of its parts
  – Comfortable with
    Complexity
  – Demonstrates
    Adaptability
  – Considers the
    ‘Greater Good’
       Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Fist to 5




Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
6 Thinking Hats




Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
6 Thinking Hats




Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
6 Thinking Hats




Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
6 Thinking Hats




Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
6 Thinking Hats




Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
6 Thinking Hats




Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
6 Thinking Hats




Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Puts People First
• Helps others meet their highest priority
  – Displays a Servant’s Heart
  – Is Mentor-Minded
  – Show Care and Concern




        Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Put People First
• Fitness Center, Fitbit, Dietician
  & Food
• Retrospectives                                                                            Leader board




       Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Person of Character
• Makes insightful, ethical and principle-
  centered decision
  – Maintains Integrity
  – Demonstrates Humility
  – Serves a Higher Purpose




       Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Person of Character
– Give to Get
– GiveCamp




    Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Skilled Communicator
• Listens earnestly and speaks effectively
  – Demonstrate Empathy
  – Invites Feedback
  – Communicate
    Persuasively




       Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Some stuff we covered….
• Lots of Information Radiators – Starts with a
  vision and KPI’s
• Cadence, Show & Tell, Retrospective
• Fist to 5
• 6 Thinking Hats
• Collaboration 8
• Extreme Meetings
• Healthy Stuff
• Giving
       Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Free until
                                  Groundhogs
                                  Day




Woof

 Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
Questions,
Comments?


440.527.1183
Jon.Stahl@leandog.com

   @jonRstahl
    Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.

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Servant Leadership with Moral Authority @LeanDog by Jon R. Stahl

  • 1. Agile Servant Leadership practices with Moral Authority: @LeanDog Jon Stahl Woof @jonRstahl
  • 2. jon.stahl@leandog.com BS in CIS + Econ Minor @jonRstahl Co-Founded in 2009 Grew up in Pittsburgh, in Cleveland last 18 years
  • 3. LeanDogStudies • Scrum • eXtreme Programming • Lean • Psychology • Sociology (On A Boat)
  • 4. Agenda Key Concepts 7 Pillars at LeanDog • Agile • Has foresight • Servant Leadership • Moral Authority • Moral Authority • Compassionate Collaborator • Woof • System Thinker • Informational Radiators • Putting people first • Person of character • Skilled communicator
  • 5. What is Agile In 2001, 15 Industry leaders sympathetic to the need for an alternative to documentation driven, heavyweight software development processes….
  • 6.
  • 7.
  • 8. Servant Leadership A servant leader is a person of character who puts people first. He or she is a skilled communicator, a compassionate collaborator who has foresight, is a systems thinker, and leads with moral authority.
  • 9. 7 Pillars of Servant Leadership A servant leader is a person of character (1) who puts people first (2). He or she is a skilled communicator (3), a compassionate collaborator (4) who has foresight (5), is a systems thinker (6), and leads with moral authority (7).
  • 10. The Challenge So how do we do practice servant leadership at all levels, not just software projects? Agile Values & Principles + Servant Leadership Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 11. Agile: Information Radiators • A display posted in a place where people can see it as they work or walk by. • It shows readers information they care about without having to ask anyone a question. • This means more communication with fewer interruptions. • Large & easily visible to the casual, interested observer • Understood at a glance • Changes periodically, so worth visiting • Is easily kept All Rightsto date copy or distribute without permission. Copyright ©2013 up Reserved. Do not InventedbyAlistair Cockburn
  • 12. Clear communication is the foundation “I’m glad we all agree.” Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 13. Get those mental models out on the table “Ah...” Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 14. A genuinely shared understanding “I’m glad we’re all agreed then.” Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 15. Agile: Information Radiators  Transparency  Should include: Story card wall Road block board Burn Down Charts QA status Production stats Retrospective items Source:Alistair Cockburn  Should also include anything necessary to keep team and customer informed on status and progress Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 16. Has Foresight • Imagines possibilities, anticipates the future, and proceeds with clarity of purpose – Visionary – Displays Creativity – Takes Courageous and Decisive Action Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 17. Has Foresight Shared Vision: Strategic and Tactical Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 18. Leads with Moral Authority • Worthy of respect, inspires trust and confidence and establishes quality standards for performance – Values moral authority over positional authority – Empowers with responsibility and authority – Set clear, firm yet flexible boundaries – Establishes, models and enforces quality standards for conduct and performance Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 19. Leads with Moral Authority • Core Competencies – Creates a Culture of Accountability – Accepts and Delegates Responsibility – Shares Power & Control Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 20. Moral Authority Setting clear, firm, yet flexible boundaries • Key Performance Indicators (KPI) • Program Alignment Wall (PAW) • Sales Alignment Wall (SAW) • Dog Alignment Wall (DAW) • Marketing Alignment Walls (MAW) • Customer Alignment Wall (CAW) Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 21. Creates a Culture of Accountability Key Performance Indicators (KPI) Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 22. Creates a Culture of Accountability: KPI Examples FAKE DATA, OF COURSE  Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 23. Creates a Culture of Accountability Some KPI’s at LeanDog • Funnel to backlog • Customer Delight • Sales funnel • Revenue • Cash position • Cost of Good Sold • Billable utilization • Profitability • Accounts Recievable • Waste • Business Mix • Dog Mix • People Delight
  • 24. Accepts & Delegates Responsibility Program Alignment Wall (PAW) Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 25. Accepts & Delegates Responsibility Sales Alignment Wall (SAW) Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 26. Accepts & Delegates Responsibility Dog Alignment Wall (DAW) Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 27. Accepts & Delegates Responsibility Marketing Alignment Wall (MAW) Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 28. Accepts & Delegates Responsibility Customer Alignment Wall (CAW) Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 29. Shares Power and Control 3 Concepts Fist to Five Six Thinking Hats Collaboration 8 Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 30. COMING VERY SOON There’s an App for That Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 31. Leads with Moral Authority: Shares Power & Control Collaboration 8 Credit to Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission. JurgenAppelo
  • 32. Leads with Moral Authority: Shares Power & Control Collaboration 8 Credit to Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission. JurgenAppelo
  • 33. Leads with Moral Authority: Shares Power & Control Collaboration 8 Credit to Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission. JurgenAppelo
  • 34. Leads with Moral Authority: Shares Power & Control Collaboration 8 Credit to Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission. JurgenAppelo
  • 35. Leads with Moral Authority: Shares Power & Control Collaboration 8 Credit to Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission. JurgenAppelo
  • 36. Leads with Moral Authority: Shares Power & Control Collaboration 8 Credit to Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission. JurgenAppelo
  • 37. Leads with Moral Authority: Shares Power & Control Collaboration 8 Credit to Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission. JurgenAppelo
  • 38. Leads with Moral Authority: Shares Power & Control Collaboration 8 Credit to Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission. JurgenAppelo
  • 39. Collaboration 8 – Your Turn • Form teams around the room – 4 to 6 people • Your challenge: plan and run CodeMash • Put high level tasks down the left • Talk about your skills and determine what level of involvement you should have • Put your names on small post it notes and move them around Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 40. Thoughts? Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 41. Collaboration 8 Example Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 42. Compassionate Collaborator • Strengthens relationships, supports diversity and creates a sense of belonging – Expresses Appreciation – Builds Teams and Communities – Negotiates Conflict Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 43. Extreme Meeting Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 44. System Thinker • Thinks and acts strategically, leads change effectively and balances the whole with the sum of its parts – Comfortable with Complexity – Demonstrates Adaptability – Considers the ‘Greater Good’ Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 45. Fist to 5 Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 46. 6 Thinking Hats Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 47. 6 Thinking Hats Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 48. 6 Thinking Hats Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 49. 6 Thinking Hats Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 50. 6 Thinking Hats Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 51. 6 Thinking Hats Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 52. 6 Thinking Hats Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 53. Puts People First • Helps others meet their highest priority – Displays a Servant’s Heart – Is Mentor-Minded – Show Care and Concern Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 54. Put People First • Fitness Center, Fitbit, Dietician & Food • Retrospectives Leader board Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 55. Person of Character • Makes insightful, ethical and principle- centered decision – Maintains Integrity – Demonstrates Humility – Serves a Higher Purpose Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 56. Person of Character – Give to Get – GiveCamp Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 57. Skilled Communicator • Listens earnestly and speaks effectively – Demonstrate Empathy – Invites Feedback – Communicate Persuasively Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 58. Some stuff we covered…. • Lots of Information Radiators – Starts with a vision and KPI’s • Cadence, Show & Tell, Retrospective • Fist to 5 • 6 Thinking Hats • Collaboration 8 • Extreme Meetings • Healthy Stuff • Giving Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 59. Free until Groundhogs Day Woof Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.
  • 60. Questions, Comments? 440.527.1183 Jon.Stahl@leandog.com @jonRstahl Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.