People can work together while living in different realities because everyone interprets the world in their own way. Assumptions, misunderstandings, information gaps, behavioural habits, biases – these often sit under the radar, affecting performance, motivation, and delivery. We call it ‘The Fog’, and it makes progress difficult, frustrating, and slow.
This session is all about team alignment for effective delivery.
Timothy Gallwey’s acclaimed The Inner Game teaches four parts to the learning process:
awareness of what is
focus of attention
own choice (regarding own decisions)
trust in self and team.
This transfers to the letter when it comes to developing the Agile Mindset and I specialize in helping teams with the first step. In this session, you'll learn about the research behind team alignment, you'll find out a structured team alignment process works, and you'll see results through a case study with Samsung.
We will workshop a few areas around 'perception differences' and I also offer a free Take the Team Test online tool to assess your team's behavioral and cognitive alignment. Anyone attending this session is invited to take the test in advance and share your experiences of it in this interactive session.
More details:
https://confengine.com/agile-india-2019/proposal/8017/take-the-team-test-and-clear-the-fog
Conference link: https://2019.agileindia.org
Collaboration Contracts by Diane Zajac & Doc Norton at #AgileIndia2019Agile India
Not all team decisions need to be made by the entire team. There. Someone said it. In some cases, we can trust a single individual to make the decision because they have the most experience and insight. In other situations, we want a variety of interests and perspectives included to ensure a well-considered, unbiased decision. But how do we decide who and what and when?
Put down the RACI chart - there's a better way! A Collaboration Contract is a simple tool that allows team members to opt into conversations and decisions. With a Collaboration Contract, teams identify the decision makers, and through an open selection process, establish their desired level of autonomy. This is a not a decision-making tool, but a tool for assembling the decision making team with clear expectations and agreements.
Join Diane and Doc in this hands-on workshop where you will learn what it takes to run your own Collaboration Contract. Learn this powerful technique today and establish clearer decision making for your team tomorrow.
More details:
https://confengine.com/agile-india-2019/proposal/8523/collaboration-contracts
Conference link: https://2019.agileindia.org
Agile Principle # 12 defines that at regular intervals, the team reflects on how to become more effective, then tunes and adjusts its behavior accordingly. From Scrum to Kanban and other agile frameworks, this is accomplished through retrospectives and continuos improvement processes. The key to being a successful agile practitioner is to identify areas of improvement and then experiment ways of improving it. But it doesn't stop there; positive improvements ultimately become success stories for other teams and motivates them to experiment with newer ideas which eventually leads to innovation. A negative outcome isn't bad either since it adds to the experience of situations where ideas may not apply. Thus the key to this process lies in being a child, an explorer, and inculcate an experimentation mindset. The SLICE framework addresses this in the following way:
Share: Share an area of improvement
Learn: Explore the area for ways of improvement
Implement: Search & apply the learning to identify the success factors
Collateral: Publish blogs, white papers, presentations, etc. as observations of the implementation
Expansion: Grow, Seed, and Split in order to explore new venues for success
Anti-Patterns are like patterns, only more informative. With anti-patterns you will first see what patterns reoccur in "bad" retrospectives and then you will see how to avoid, or remedy, the situation.
Based on her experience with facilitating retrospectives, join Aino for an entertaining and informative presentation on the anti-patterns she has seen and how to overcome the problems. We also encourage the audience to chip-in with their experiences or questions along the way.
More details:
https://confengine.com/agile-india-2019/proposal/8342/retrospective-anti-patterns
Conference link: https://2019.agileindia.org
Presented to IIBA professional development day on Oct 26, 2017.
Take responsibility for gathering feedback and improving, fopr without t you will be a victim to the future.
A Leadership Survival Guide to Transformation - Aldo Rall & Andy Cooper - Agi...AgileNZ Conference
Agile has become a source of disruption to organisations and leadership. Prevailing trends shows that organisations are de-layering and some are even decimating their hierarchies. This disruption driven by Agile and, more recently, DevOps and Agile Scaling, challenges tradition; there is a call for wider skill sets and controlled, sustainable transformations, pushing leadership and organisations into wider and often conflicting and ambiguous contexts.
About Aldo Rall & Andy Cooper:
Aldo has over 18 years’ experience in a range of industries including financial services, healthcare, IT, management consulting and education in Australia, New Zealand, South Africa and the UK. He's worked with a range of clients on Agile transformations as an Agile and Testing Coach. Aldo remains fascinated with continuous change in industry, which ensures there is always something new to learn, regardless of experience levels or qualifications. Over time, Aldo has honed his skills in the practical elements of developing working software but his greatest passion lies in the people dimension of the people-process-technology mix and how this translates into successful IT strategy, teams, projects and practitioners.
Andy Cooper is the Group Manager Global for Software Education. Andy is responsible for developing SoftEd’s training and consulting business outside of Australia and New Zealand and works with clients developing their agility around the world. Andy has a strong interest in Agility for Business as an Agile Marketer at CA Technologies and was a track lead on the Business Agility Track for the International Consortium for Agile (ICAgile). Andy has over 20 years' experience working for technology companies such as CA, Oracle and Informix in business and consulting roles and has managed and worked in teams spanning NZ, Australia, Asia and the US.
Collaboration Contracts by Diane Zajac & Doc Norton at #AgileIndia2019Agile India
Not all team decisions need to be made by the entire team. There. Someone said it. In some cases, we can trust a single individual to make the decision because they have the most experience and insight. In other situations, we want a variety of interests and perspectives included to ensure a well-considered, unbiased decision. But how do we decide who and what and when?
Put down the RACI chart - there's a better way! A Collaboration Contract is a simple tool that allows team members to opt into conversations and decisions. With a Collaboration Contract, teams identify the decision makers, and through an open selection process, establish their desired level of autonomy. This is a not a decision-making tool, but a tool for assembling the decision making team with clear expectations and agreements.
Join Diane and Doc in this hands-on workshop where you will learn what it takes to run your own Collaboration Contract. Learn this powerful technique today and establish clearer decision making for your team tomorrow.
More details:
https://confengine.com/agile-india-2019/proposal/8523/collaboration-contracts
Conference link: https://2019.agileindia.org
Agile Principle # 12 defines that at regular intervals, the team reflects on how to become more effective, then tunes and adjusts its behavior accordingly. From Scrum to Kanban and other agile frameworks, this is accomplished through retrospectives and continuos improvement processes. The key to being a successful agile practitioner is to identify areas of improvement and then experiment ways of improving it. But it doesn't stop there; positive improvements ultimately become success stories for other teams and motivates them to experiment with newer ideas which eventually leads to innovation. A negative outcome isn't bad either since it adds to the experience of situations where ideas may not apply. Thus the key to this process lies in being a child, an explorer, and inculcate an experimentation mindset. The SLICE framework addresses this in the following way:
Share: Share an area of improvement
Learn: Explore the area for ways of improvement
Implement: Search & apply the learning to identify the success factors
Collateral: Publish blogs, white papers, presentations, etc. as observations of the implementation
Expansion: Grow, Seed, and Split in order to explore new venues for success
Anti-Patterns are like patterns, only more informative. With anti-patterns you will first see what patterns reoccur in "bad" retrospectives and then you will see how to avoid, or remedy, the situation.
Based on her experience with facilitating retrospectives, join Aino for an entertaining and informative presentation on the anti-patterns she has seen and how to overcome the problems. We also encourage the audience to chip-in with their experiences or questions along the way.
More details:
https://confengine.com/agile-india-2019/proposal/8342/retrospective-anti-patterns
Conference link: https://2019.agileindia.org
Presented to IIBA professional development day on Oct 26, 2017.
Take responsibility for gathering feedback and improving, fopr without t you will be a victim to the future.
A Leadership Survival Guide to Transformation - Aldo Rall & Andy Cooper - Agi...AgileNZ Conference
Agile has become a source of disruption to organisations and leadership. Prevailing trends shows that organisations are de-layering and some are even decimating their hierarchies. This disruption driven by Agile and, more recently, DevOps and Agile Scaling, challenges tradition; there is a call for wider skill sets and controlled, sustainable transformations, pushing leadership and organisations into wider and often conflicting and ambiguous contexts.
About Aldo Rall & Andy Cooper:
Aldo has over 18 years’ experience in a range of industries including financial services, healthcare, IT, management consulting and education in Australia, New Zealand, South Africa and the UK. He's worked with a range of clients on Agile transformations as an Agile and Testing Coach. Aldo remains fascinated with continuous change in industry, which ensures there is always something new to learn, regardless of experience levels or qualifications. Over time, Aldo has honed his skills in the practical elements of developing working software but his greatest passion lies in the people dimension of the people-process-technology mix and how this translates into successful IT strategy, teams, projects and practitioners.
Andy Cooper is the Group Manager Global for Software Education. Andy is responsible for developing SoftEd’s training and consulting business outside of Australia and New Zealand and works with clients developing their agility around the world. Andy has a strong interest in Agility for Business as an Agile Marketer at CA Technologies and was a track lead on the Business Agility Track for the International Consortium for Agile (ICAgile). Andy has over 20 years' experience working for technology companies such as CA, Oracle and Informix in business and consulting roles and has managed and worked in teams spanning NZ, Australia, Asia and the US.
Big question:
– Can we "equip" our children with the knowledge and skills they will need to succeed in the 21st century?
Digging it more:
– Are we successfully preparing our students for the increasing 21st century demands of life and career?
– Are our educators successfully addressing the unique and diverse needs of the 21st century children?
– How can we improve even further the quality of our Education offer?
Empowering Agile Self-Organized Teams With Design ThinkingWilliam Evans
My experience and research has shown that design thinking empowers employees and teams, enabling them to create a more resilient, value-focused organizational culture.
Innovation-driven growth at the organizational level requires a multidisciplinary approach to designing systems that create the right conditions for self-organizing teams to explore and create while maintaining system hygiene. To achieve that growth, leaders and managers must adopt a strategy for fostering new thinking, practices, and processes that convert strategy both laterally and vertically into new value. To foster the right kind of environment, you must manage the boundaries of the teams, establishing the right cadence and rituals to ensure trust and psychological safety.
“Organizations that operate from the authoritarian, hierarchical, command and control model, where the top leaders control the work, information, decisions, and allocation of resources, produce employees that are less empowered, less creative, and less reductive.” – Journal of Strategic Studies, Creativity and Innovation: The Leadership Dynamics.
In this talk, we’ll discuss boundaries, policies, cadence for self-organizing teams, then cover the key principles and practices of design thinking and how it can be leveraged by agile teams to collaboratively test new options and create new value. Design thinking all comes down to the collaboration utilizing divergence and convergence: acquire and synthesize insights, formulate hypotheses, prototype solutions, and ruthlessly test them with real customers.
We’ll cover that with a case study of how an infrastructure engineering team transformed themselves from waterfall to agile, while learning the key practices of design thinking to reduce the lead time for delivering services and systems from 9 months to days, and in some cases, hours.
The key aspects of Design Thinking we’ll cover:
The importance of trust, boundaries, and candor for team dynamics;
Customer-Centricity. Who are they? What are their challenges? What are their ‘jobs-to-be-done’?
Empathy and Understanding to engaging with customers in their context;
Validate through experimentation that the team is solving the right problem;
Bringing the whole team together to collaboratively explore the problem space and engage in divergent and convergent exercises;
Prototype lightweight solution hypotheses to ensure that the problems are solved before scaling out and investing in delivering the product or service to customers;
When design thinking is appropriate, and when it’s a waste of time (when a user story is simple, simply do it!)
Webinar presented by Jamie V. Parker for KaiNexus.
In this webinar you will:
Uncover one common change management teaching that's flat-out wrong (and what to do instead)
Understand the psychology of change and its relation to Respect for People and Continuous Improvement
Discover the one most important factor to help transform to a Lean culture
Learn 8 practical steps to help teams embrace change more quickly
Jamie Parker
Process + Results Leadership Coaching
Jamie has served in operations management roles for 17 years, including six years practicing Lean. So she knows first-hand the challenges, opportunities, and possibilities organizations face. Today Jamie helps organizations practicing Lean move from employee resistance, inconsistent performance, and improvement stagnation to highly engaged frontline teams solving problems and continuously improving toward organizational goals. Jamie does this by helping organizations transform their leaders using her signature Process + Results Lean Leadership Transformation Model. Jamie has facilitated workshops for the Association for Manufacturing Excellence, American Society for Quality, and Fortune 50 executives, in addition to years of coaching and facilitating in her formal management roles. She authored Chapter 6 in the book Practicing Lean and has facilitated webinars and podcasts in partnership with Gemba Academy. Jamie brings passion, fun, and purpose to her work in Lean and leadership.
A talk by Tim Basadur and Ellen Moran PhD
Basadur Applied Innovation & Leadership Dialogues
Many companies are returning to a changed business context and need to quickly solve a range of new problems or reinvent their products and services. This is an exciting opportunity to innovate. Many fewer recognize that achieving these creative results efficiently requires an effective process, specific skills and tools, and the right blend of thinking styles working in sync with one another. When any of these are lacking, teams may struggle to innovate. To help leaders, business owners and HR professionals engage these challenges, Ellen Moran and Tim Basadur will provide an introduction to the Simplexity Method for Applied Innovation which is designed to enable teams and organizations to achieve innovative results quickly.
Session Outcomes:
• Discover the necessary elements for innovative results – The Innovative Results Equation • Learn the four creative problem-solving preferences of team members and how their way of interacting can be a facilitator or roadblock for team innovation. • Understand the four-stage innovation process to move teams through problem-finding, problem-defining, problem solving and solution implementation in a way that drives strong team alignment and commitment. • Leave with practical tools and frameworks that can immediately boost creative collaboration where you work.
Watch REPLAY here:
https://leading-in-crisis.turnkeycoachingsolutions.com/talks/unleashing-the-creative-potential-of-your-teams/
**Leading in a Crisis Free Virtual Summit 40+ Speakers:**
https://leading-in-crisis.turnkeycoachingsolutions.com/
Tuga IT 2017 - Strengthen Culture to drive Business agilityNuno Rafael Gomes
– What is Organizational Culture?
– What is Business agility?
– Why is Culture so important for your Business?
– Can Culture drive your Business?
– How to decode your Culture?
– Can Agile help you strengthen your Organizational Culture?
– How about your Business bottom-line?
Strength in Numbers: Improving from the Bottom-UpKaiNexus
A webinar by Mark Graban - July 27, 2017
Amongst other topics:
In this webinar, you'll learn:
Where your best ideas for improvement come from
Why bottom-up improvement is a critical component of an improvement culture
The ROI of engaging everyone in improvement
How to engage more staff in improvement
How to keep up with all of those new ideas
Managers and the land of the lost 2016 octSteven Martin
hat should you be doing as a Manager who is transitioning / managing in an Agile environment? Learn an exercise you can do with your Managers to help them determine what their role is in a changing Agile environment.
The Science Behind Resistance to Change: What the Research Says & How it Can...KaiNexus
Presented by Mark Jaben, MD
In this webinar, you will learn:
How people form opinions about the validity of continuous improvement
Then neuroscience behind why it's so hard to change minds
Why simply getting "buy-in" doesn't always work
What you need to do to sway opinions, increase engagement, and spread improvement
Big question:
– Can we "equip" our children with the knowledge and skills they will need to succeed in the 21st century?
Digging it more:
– Are we successfully preparing our students for the increasing 21st century demands of life and career?
– Are our educators successfully addressing the unique and diverse needs of the 21st century children?
– How can we improve even further the quality of our Education offer?
Empowering Agile Self-Organized Teams With Design ThinkingWilliam Evans
My experience and research has shown that design thinking empowers employees and teams, enabling them to create a more resilient, value-focused organizational culture.
Innovation-driven growth at the organizational level requires a multidisciplinary approach to designing systems that create the right conditions for self-organizing teams to explore and create while maintaining system hygiene. To achieve that growth, leaders and managers must adopt a strategy for fostering new thinking, practices, and processes that convert strategy both laterally and vertically into new value. To foster the right kind of environment, you must manage the boundaries of the teams, establishing the right cadence and rituals to ensure trust and psychological safety.
“Organizations that operate from the authoritarian, hierarchical, command and control model, where the top leaders control the work, information, decisions, and allocation of resources, produce employees that are less empowered, less creative, and less reductive.” – Journal of Strategic Studies, Creativity and Innovation: The Leadership Dynamics.
In this talk, we’ll discuss boundaries, policies, cadence for self-organizing teams, then cover the key principles and practices of design thinking and how it can be leveraged by agile teams to collaboratively test new options and create new value. Design thinking all comes down to the collaboration utilizing divergence and convergence: acquire and synthesize insights, formulate hypotheses, prototype solutions, and ruthlessly test them with real customers.
We’ll cover that with a case study of how an infrastructure engineering team transformed themselves from waterfall to agile, while learning the key practices of design thinking to reduce the lead time for delivering services and systems from 9 months to days, and in some cases, hours.
The key aspects of Design Thinking we’ll cover:
The importance of trust, boundaries, and candor for team dynamics;
Customer-Centricity. Who are they? What are their challenges? What are their ‘jobs-to-be-done’?
Empathy and Understanding to engaging with customers in their context;
Validate through experimentation that the team is solving the right problem;
Bringing the whole team together to collaboratively explore the problem space and engage in divergent and convergent exercises;
Prototype lightweight solution hypotheses to ensure that the problems are solved before scaling out and investing in delivering the product or service to customers;
When design thinking is appropriate, and when it’s a waste of time (when a user story is simple, simply do it!)
Webinar presented by Jamie V. Parker for KaiNexus.
In this webinar you will:
Uncover one common change management teaching that's flat-out wrong (and what to do instead)
Understand the psychology of change and its relation to Respect for People and Continuous Improvement
Discover the one most important factor to help transform to a Lean culture
Learn 8 practical steps to help teams embrace change more quickly
Jamie Parker
Process + Results Leadership Coaching
Jamie has served in operations management roles for 17 years, including six years practicing Lean. So she knows first-hand the challenges, opportunities, and possibilities organizations face. Today Jamie helps organizations practicing Lean move from employee resistance, inconsistent performance, and improvement stagnation to highly engaged frontline teams solving problems and continuously improving toward organizational goals. Jamie does this by helping organizations transform their leaders using her signature Process + Results Lean Leadership Transformation Model. Jamie has facilitated workshops for the Association for Manufacturing Excellence, American Society for Quality, and Fortune 50 executives, in addition to years of coaching and facilitating in her formal management roles. She authored Chapter 6 in the book Practicing Lean and has facilitated webinars and podcasts in partnership with Gemba Academy. Jamie brings passion, fun, and purpose to her work in Lean and leadership.
A talk by Tim Basadur and Ellen Moran PhD
Basadur Applied Innovation & Leadership Dialogues
Many companies are returning to a changed business context and need to quickly solve a range of new problems or reinvent their products and services. This is an exciting opportunity to innovate. Many fewer recognize that achieving these creative results efficiently requires an effective process, specific skills and tools, and the right blend of thinking styles working in sync with one another. When any of these are lacking, teams may struggle to innovate. To help leaders, business owners and HR professionals engage these challenges, Ellen Moran and Tim Basadur will provide an introduction to the Simplexity Method for Applied Innovation which is designed to enable teams and organizations to achieve innovative results quickly.
Session Outcomes:
• Discover the necessary elements for innovative results – The Innovative Results Equation • Learn the four creative problem-solving preferences of team members and how their way of interacting can be a facilitator or roadblock for team innovation. • Understand the four-stage innovation process to move teams through problem-finding, problem-defining, problem solving and solution implementation in a way that drives strong team alignment and commitment. • Leave with practical tools and frameworks that can immediately boost creative collaboration where you work.
Watch REPLAY here:
https://leading-in-crisis.turnkeycoachingsolutions.com/talks/unleashing-the-creative-potential-of-your-teams/
**Leading in a Crisis Free Virtual Summit 40+ Speakers:**
https://leading-in-crisis.turnkeycoachingsolutions.com/
Tuga IT 2017 - Strengthen Culture to drive Business agilityNuno Rafael Gomes
– What is Organizational Culture?
– What is Business agility?
– Why is Culture so important for your Business?
– Can Culture drive your Business?
– How to decode your Culture?
– Can Agile help you strengthen your Organizational Culture?
– How about your Business bottom-line?
Strength in Numbers: Improving from the Bottom-UpKaiNexus
A webinar by Mark Graban - July 27, 2017
Amongst other topics:
In this webinar, you'll learn:
Where your best ideas for improvement come from
Why bottom-up improvement is a critical component of an improvement culture
The ROI of engaging everyone in improvement
How to engage more staff in improvement
How to keep up with all of those new ideas
Managers and the land of the lost 2016 octSteven Martin
hat should you be doing as a Manager who is transitioning / managing in an Agile environment? Learn an exercise you can do with your Managers to help them determine what their role is in a changing Agile environment.
The Science Behind Resistance to Change: What the Research Says & How it Can...KaiNexus
Presented by Mark Jaben, MD
In this webinar, you will learn:
How people form opinions about the validity of continuous improvement
Then neuroscience behind why it's so hard to change minds
Why simply getting "buy-in" doesn't always work
What you need to do to sway opinions, increase engagement, and spread improvement
Many companies today strive to be “thought leaders,” but only a select few truly live up to that aspiration. Thought leadership requires a unique point of view, the ability to provide valuable information, and a layered approach to disseminating that information. For the few companies who achieve it, thought leadership is proven to drive long-term and higher-value customer relationships and increase brand affinity and loyalty.
Stacey King Gordon of Suite Seven led a workshop during LoyaltyExpo 2014 in Orlando, Florida. The workshop explored what makes a thought leader, best practices for thought leadership, and how to develop a publishing and content strategy to help companies grow into true thought leaders — helping with everything from navigating internal politics to prioritizing resources.
A look at the underlying ethos of collaboration, and a series of strategies and approaches to encourage the development of collaborative human behaviours.
A review of the technical and cultural benefits and barriers to adopting social media inside the organization to aid in collaboration, knowledge management.
Mark Edwards, Leadership and Strategy Programme Director at London Business School, considers ways of improving the stickiness of learning by examining a range of aspects, from the desire to learn to the ways the learned lessons can be applied.
Mark will be hosting a webinar, on 7 October, in which he will explain how you can embed effective learning and understand employees’ motivations. Sign-up: http://www.changeboard.com/events/exclusive-changeboard-webinar-the-stickiness-of-learning-how-to-ensure-your-learning-strategy-makes-an-impact
Anna Taylor (Speaker) West Coast DEI Lead, VMLY&R
Demographic transference within organizations is shifting and there will continue to be an upsurge of more diverse and inclusive organizations as they outperform homogeneous organizations. But this is a slow progression, where can we start making organizational transformation now? We can start from the bottom; employees have more power than they may realize, to affect change. And although this may seem like a daunting call-to-action, employees have the power irrespective of budget or team size, to make an indelible impact on organizational change. Like many effectual grassroots movements, employees have the ability to create a new model that renders the existing model obsolete and lead the evolution of organizational transformation.
New approach to change in the education sector focuses on Adaptation as the new skill. The three imperatives: Leadership, Collaboration and Communication to address the networked environment.
When To Use What In Office 365 (Enterprise User Guidance)Richard Harbridge
Your users may struggle with these questions: Should I share a message via Skype for Business instead of Yammer, Office 365 Groups, or Exchange? Should I collaborate on data using an Excel sheet or a SharePoint list? Should I share a file in Outlook, in a meeting, from OneDrive for Business, on Yammer, in a Group, or in a SharePoint site? This session is the ‘How To’ user’s guide What happens when your users can't decide what technology or feature to use? They use what they know, or what’s easy; even if better options exist. In this session, Richard and Kanwal help you maximize the value of your Office 365 investment by providing the guidance you need to help your users make better, more effective decisions on how they get work done.
When To Use What In Office 365 (Enterprise User Guidance)Kanwal Khipple
Your users may struggle with these questions: Should I share a message via Skype for Business instead of Yammer, Office 365 Groups, or Exchange? Should I collaborate on data using an Excel sheet or a SharePoint list? Should I share a file in Outlook, in a meeting, from OneDrive for Business, on Yammer, in a Group, or in a SharePoint site? This session is the ‘How To’ user’s guide What happens when your users can't decide what technology or feature to use? They use what they know, or what’s easy; even if better options exist. In this session, Richard and Kanwal help you maximize the value of your Office 365 investment by providing the guidance you need to help your users make better, more effective decisions on how they get work done.
Similar to Take the Team Test and Clear The Fog by Lindsay Uittenbogaard at #AgileIndia2019 (20)
Everyone has stories of failure. That time you fell off your bike. The day you wore your jumper backwards without realising . That wireframe that confused your customers. The new feature no one used.
Failure is an inevitable part of life and as our delivery practices have matured we’ve celebrated the role that failure plays in building our products.
We Fail Fast. We Fail Forward. We Fail Better.
It almost feels like we want to fail.
It’s as if failure itself is our goal.
Has this obsession with failure clouded our thinking and distracted us from what we are actually trying to achieve?
In this session I will explore the prevailing ideas around failure and how they limit our ability to grow our teams and, just as importantly, the individuals that make up those teams. This talk will leave you with practical actions you can take to create a culture of learning and empowerment…and ultimately create a culture of success rather than failure.
More details:
https://confengine.com/agile-india-2019/proposal/8456/lessons-about-failure-from-the-girl-who-came-last
Conference link: https://2019.agileindia.org
As part of Nedbank's nWoW initiative we also started implementing DevOps practices within product teams; breaking down cultural biases, redefining new processes and standardizing on our DevOps toolchain. Today, months later we’re successfully doing production releases on a weekly basis, fully automated.
More details:
https://confengine.com/agile-india-2019/proposal/8422/devops-in-action-how-nedbank-went-from-quarterly-to-weekly-releases-in-no-time
Conference link: https://2019.agileindia.org
Join me for a very short Design Sprint, where we go through the motions meant for 5 days in just 90 minutes, with a commentary from me about my personal experience in facilitating these.
More details:
https://confengine.com/agile-india-2019/proposal/8407/a-very-short-design-sprint
Conference link: https://2019.agileindia.org
Based on 12 years of experience in numerous transformations, some small, some mammoth, some successful and some not, this talk will outline how to craft a successful Agility transformation from scratch to finish.
The talk will address the following million-dollar questions:
Why would you even want to transform and why is Business Agility one of the most popular options today?
Once you’ve decided to transform, where do you start and how to plan and set up the transformation for success?
What are the parts of a business or organization that need to be transformed? Think of the 3 ‘S’s – Structure, Systems, and Style.
What is the target transformation state?
How do you manage the transformation and tackle the issue of scale?
What to do when the organizational antibodies come for you?
What does success look like and how do you measure it?
When should you stop and get the hell out?
A talk filled with real-world stories and ‘too funny to be true’ incidents that will show you the way, or what to avoid?
More details:
https://confengine.com/agile-india-2019/proposal/8363/how-to-successfully-craft-a-business-agility-transformation
Conference link: https://2019.agileindia.org
Getting new teams to work together is hard. Really. Hard.
Is it because there is so much hype around new Agile teams? Or is it because there is such a focus on “doing things right” (or “doing” Agile right), that we forget about the people actually doing the work? Regardless of the reason, before we can change the way people work... we need to focus on the things that are important for teamwork to work!
We believe that the key to high-performance teams is creating an intentional culture that respects and embraces diversity - whether it be race, gender, class, culture, age, beliefs, language, skills or background. So join us as we explore the Team Canvas – sort of like a Business Model Canvas for teamwork - covering nine essential teamwork elements:
Purpose - Why we are doing what we are doing?
People & Roles - What are our names, roles and responsibilities?
Common goals - What do we as a group want to achieve together?
Personal goals - What do I as an individual want to achieve?
Team values - What do we really stand for and believe in?
Needs and expectations - What do each of us need to be successful in a diverse team?
Rules & Activities - How do we communicate and keep everyone up to date?
Strengths & Assets - What skills do we have in the team?
Weaknesses & Risks - What are the weaknesses we have, as an individual and as a team?
We will walk through our agenda for team lift-offs, facilitation posters and preparation work required, materials needed, and facilitation tips and tricks. All packaged in a handy pocket guide, that you can use to explore tried and tested techniques for each essential element. We will also have an opportunity to practice some of these techniques during the session.
Get ready to lift-off your team in T-minus 10... 9... 8...
More details:
https://confengine.com/agile-india-2019/proposal/8348/t-minus-10-9-8-we-have-lift-off
Conference link: https://2019.agileindia.org
Test Encapsulation has its basis in a research paper I wrote about a decade back for Testing Experience magazine and later presented in a some conferences. At the heart of test encapsulation is introspection - making 'test' the most powerful component of the test automation engine, providing all meta data to it so that it can make run time decisions for itself. It's a complete rethinking of the way test automation engines are architected internally.
The ideas were at a very nascent stage at that time. And well, they were just ideas and I was told how impossible they were. So, I ended up experimenting with the concept for almost a decade, creating 20+ automation engines, big and small, touching the philosophies to various levels. They had varying amount of success w.r.t. where I wanted them to be.
At last, I have got it right to a fair extent. This presentation would be more than theoretical exploration of possibilities. I would demonstrate a test engine that achieves many of the ideas that I discuss. The engine would be free and open-sourced so that attendees can freely experiment further.
More details:
https://confengine.com/agile-india-2019/proposal/8347/test-encapsulation-automated-tests-that-decide-for-themselves
Conference link: https://2019.agileindia.org
What a joy to be in a key leadership position in one of the largest-ever corporate experiments - the transition to new ways of working. I'm accountable for establishing and operating the Centre of Expertise, New Ways of Delivering - how we uplift culture, delivery & technical capability. We're doing this through consulting, coaching, educating, facilitating & mentoring.
The scope - 5000 people, 500 squads, 6 regions.
The process - Think systemically, optimise locally.
The result - it's a process...
More details:
https://confengine.com/agile-india-2019/proposal/8344/from-dogma-to-pragma-helping-500-squads-on-the-road-to-agile-maturity
Conference link: https://2019.agileindia.org
Today success comes from building products people love, creating loyal customers and serving the broader stakeholder community. In this thoughtful exploration on the future of work, the authors explore the past, present and future of the “project”. And why, in today’s fast changing & hyper-competitive world, running a temporary endeavour is the wrong approach to building sustainable products and how #noprojects is fundamentally changing the way companies work.
The metrics by which we have historically defined success are no longer applicable and we need to re-examine the way value is delivered in the new economy. This book starts from the premise that our goal is to create value, for the customer, for the organisation and for society as a whole and shows how to empower and optimise our teams to achieve this.
The authors draw on modern management approaches to provide proven techniques and tools for producing, and sustaining, creative products that go beyond “meeting requirements”. By creating teams who are accountable for business outcomes, engineering for customer delight, and creating value for all stakeholders - profitability, customer satisfaction and employee engagement are all increased.
This book is far more than just a catalogue of practices and tools which you can apply in your product development. It contains inspirational stories from individuals, teams and organisations who have switched to this new way of thinking and working. It exposes the risks on the pathway and how others have overcome these obstacles
More details:
https://confengine.com/agile-india-2019/proposal/8313/noprojects-why-what-how
Conference link: https://2019.agileindia.org
Deep Work™ is real. It's effective. It's immensely valuable for knowledge work. And yet, it's rare.
Organizations write software in two modes, the focussed mode centered around individual technical skill, and the collaboration mode centered around the communication within the team.
By nature, these two styles are at odds with each other and preferring one means downplaying the other. We know that stellar quality work can come out of an intensely focused mode of working. But we also know that equally stellar quality of work comes from highly aligned teams that work together like a well-oiled engine.
How then should we find a balance between the two? What can leaders and managers do to encourage both? How do we keep the changes small but fundamental?
Modern work cultures and environments are tailored for collaborative work and do not give enough thought to deep work. We will look at how making small changes to the work-day schedule, and the work environment can bridge the gap and support knowledge workers to do the best work of their life.
More details:
https://confengine.com/agile-india-2019/proposal/8290/the-deep-work-divide
Conference link: https://2019.agileindia.org
The default use of an "estimate-driven" approach is pervasive in software development efforts. While estimates can be useful, it is worthwhile to scrutinize our use of estimates, and to seek better ways to manage the development of software when estimates are not appropriate. [NOTE: For this session, I am referring to the use of estimates of cost, time, or effort for software projects, features, or tasks.]
There are a number of things to explore. For example, do we really need estimates for everything we currently use them for? Are we getting a reasonable benefit from them? Is it possible to manage software development without them?
In this session we will start with an information gathering exercise to help us gain a shared idea of our current understanding of the purpose and use of estimates. From here we'll move on to examine the nature of software development projects and a few possible other ways to approach our work.
More details:
https://confengine.com/agile-india-2019/proposal/8277/beyond-estimates-estimates-or-noestimates
Conference link: https://2019.agileindia.org
Five people at one computer? How can that possibly be productive?
While this seems like a reasonable question, it's not easily answered - until we begin to understand the power of flow.
Mob Programming grew from the quest of one team to learn how to work well together. Once we started We almost immediately noticed that working this way provided better results in a variety of ways:
We were getting more done, and they were the more important thing
The quality of our work was increasing dramatically
Our Knowledge, skills, and capabilities were improving rapidly
And all while we were having a lot of fun as well!
While we noticed these benefits and more, and it was clear this was in a large part due to working well together throughout the day - we didn't have an understanding of why this was working so wonderfully for us.
A hint came early on when we recognized we were achieving a one-piece flow - but we didn't realize the importance of this until we started exploring the meaning and power of "flow".
In this presentation, we'll share the results of that exploration, and see if we can get a better understanding of Mob Programming and the power of flow.
More details:
https://confengine.com/agile-india-2019/proposal/8275/mob-programming-and-the-power-of-flow
Conference link: https://2019.agileindia.org
This day is all about the “Agile Mindset”, but what about the “Kanban Mindset?” What’s the same and what is different? Kanban is certainly consistent with the “Agile Mindset,” but also brings in concepts from Lean and other management approaches.
Join Todd as he shares how the Kanban Method focuses on the following areas in order to drive continuous improvement:
Understand the system
Manage the flow of value
Balance Demand and Capacity
Limit WIP to improve predictability
Find and address bottlenecks
Make Policies Explicit
Incremental improvement through experiment and measurement
Double loop learning (process improvement & product improvement)
Scale through the enterprise
More details:
https://confengine.com/agile-india-2019/proposal/8214/the-kanban-mindset
Conference link: https://2019.agileindia.org
The talk is to share experiences and learnings with the digital transformation at the company Siemens.
All of us who work in large, traditional cooperation can undoubtedly learn a lot from agile showcase companies like Spotify and Airbnb. But we also understand that these approaches are not easy to transfer in every context. Large companies with structures, processes and culture that evolved over decades have very special challenges in such a transformation.
A few years ago, Siemens embarked on its transformation journey. We are in the middle of the transformation from a classic industrial company of the 20th century to a digital company of the 21st century.
Some typical questions addressed by specific Siemens examples
What scaling framework to apply; if any?
Top-down or bottom-up transformation?
What are the pillars of a transformation initiative?
How to become efficient and adaptable at the same time?
How to accelerate leadership development on all levels?
More details:
https://confengine.com/agile-india-2019/proposal/8188/travel-notes-from-the-journey-of-a-170-year-old-industrial-company-to-a-digital-company-siemens-case-study
Conference link: https://2019.agileindia.org
Quality in Eurofins Genomics is a central focus point - analysis we do or products we produce have critical applications, be it production of drugs, identifying rare diseases or gene editing. IT is a driving force behind the scenes which challenges us to ensure the highest quality standards without compromising on speed.
When we start a new project, we do it with enthusiasm and feeling of doing something meaningful or even cool. Following scrum we quickly establish our velocity and deliver soon first release into production. Overall quality is quite good; results from testing acceptable, deadlines are coming so nothing can stop us. Let’s prioritize last bugs, fix critical, move rest into backlog – now we can be proud of having delivered value to users!
We continue delivering at ever increasing speed as team matures! Unfortunately the idyllic scenery gets soon destroyed by first, more and more effort needs to be spent addressing issues from both QA and production. We spend time arguing with QA and users on what is bug or if this defect is P2 or P3 or can even be seen as P4, from time to time we take a sprint to “stabilize”, but all too often nothing changes. User stories are getting spilled to next sprints, we postpone releases to have more time for testing, club them with next releases and finally find ourselves in downward spiral..
As quality cannot be compromised we quickly decide that Agile is fine, but as we work in regulated environment we need to be pragmatic and adjust Agile to our needs. What comes out is unfortunately not much different to Waterfall or V-Model, we still keep sprints and do reviews, but realize that only form is left. I am directly responsible for IT in Eurofins Genomics so will share experience from the field on how did we overcome this and reanimated Agile.
More details:
https://confengine.com/agile-india-2019/proposal/8187/regulations-eat-agile-for-breakfast
Conference link: https://2019.agileindia.org
In 2008 I was member of a leadership team at Ericsson starting the transformation towards agility for a 2000 people organization. Soon we heard, that agile is a mindset and somehow that sounded right. But it was so hard to get: for me that full mindset change journey took about a year. Through it, I have become one of the transformation drivers at enterprise level. Today I am driving the transformation of a 15000 people business unit as organizational coach/inhouse consultant. Having worked with all kinds of people in all kinds of roles on all levels in the hierarchy across the company gave me a lot of experience with how to get the mindset across. One key learning is, that there is no one-size-fits all approach to it. People are different and different groups of people react in different ways through the group dynamics.
In this talk I will share my 10-year-experience with facilitating mindset change. I will share several examples of different kinds of people and groups of people I encountered and what I found working to facilitate the mindset change.
More details:
https://confengine.com/agile-india-2019/proposal/8182/10-years-of-transforming-mindset
Conference link: https://2019.agileindia.org
Adaptive handling and flow of financials are an important ingredient to business agility. Essentially what we want to achieve is, to have the money in a company flow to where it creates most value. In the modern dynamic business environment this is an increasing challenge as we on one side see the need to be very adaptive throughout the year to cope with the changes in the business and on the other side people in enterprises as well as suppliers and partners would like to have sufficient financial stability to plan their work. On top of that come regulatory requirements.
For ICAgile I led an international team of professionals in 2018 to create a learning curriculum outlining the most important things you need to know about finance in an agile enterprise. This curriculum is published under creative commons license. In this talk you will get an overview of finance agility based on the professional knowledge of this team.
More details:
https://confengine.com/agile-india-2019/proposal/8181/agile-finance-enabling-business-agility
Conference link: https://2019.agileindia.org
Modifying the schema of a production database is hard. If something goes wrong, the impact on both customers and the team can be enormous. And it can be hard or even impossible to rollback a database schema change if things go wrong. And the same is true for any architectural change for a production application.
The Branch by Abstraction and Strangler Pattern makes significant application changes easier. Are there any similar patterns we can use to make production database changes less risky?
Indeed, there are. The Expand/Collapse pattern is a blueprint for making the database migration. It makes the remodelling both reversible and safe. By expanding the application to accommodate both the old and the new schemas in parallel, we can give ourselves time to:
Migrate any downstream dependencies on the old database schema
Gain confidence that the migration is safe
We contract the application to the new version, once we’ve satisfied that the old schema is no longer needed.
The pattern helps to make significant, but necessary refactorings to your data model in a continuous delivery way. Most importantly, without threatening the robustness of your production applications.
While working with our product, I’ve successfully applied this pattern to make major changes to the core of the application, all while serving customers in production. I’ve learned some important lessons about how to best implement the Expand/Contract pattern.
In this session, I’ll share my experiences on how to avoid pitfalls and succeed at these kinds of major data remodelling with hardly any downtime.
More details:
https://confengine.com/agile-india-2019/proposal/8174/expand-contract-pattern-for-continuous-delivery-of-databases
Conference link: https://2019.agileindia.org
I'll present how the dynamics of today's world means that old ways of organizing power in businesses are no longer working.
We need to re-look at our organization structures so that the emerging culture allows for more effective ways of using power.
I'll cover:
The Decay of Power and What It Means For Your Organization
Current Structures Make it Difficult to Get Things Done
Holacracy — A New Social Technology To Organize Power in Pursuit of Purpose
5 Ways Holacracy Organizes Power to Thrive in a Rapidly Changing World
1. The purpose is the new Boss
2. Autonomy: Everyone is a Leader (but lead roles not people)
3. Create Fractal structures (not Hierarchical or Flat)
4. Power vested in rules (not people)
5. Dynamic org structure that evolves (instead of rigid top-down ones)
More details:
https://confengine.com/agile-india-2019/proposal/8145/re-thinking-how-power-is-organized-in-businesses-to-thrive-in-a-rapidly-changing-world
Conference link: https://2019.agileindia.org
Do you want to hire the best? I suppose yes. Do you want them to grow, to improve their skills continuously and to develop your company? Hope so? But what happens if people grow quicker than the company itself? That might be an issue and you need serious changes in your company to keep employees interested to stay, to grow and to develop your company. We are using open salaries, money transparency and an advice process in ScrumTrek company to retain interest, to have a new source of enthusiasm and motivation of our employees. We started our journey 2.5 years ago and we are happy to share how it feels from inside.
More details:
https://confengine.com/agile-india-2019/proposal/8090/open-salaries-from-employees-to-managing-partners
Conference link: https://2019.agileindia.org
I had been sitting in a few team retrospectives and hearing the same old tired pattern of "what went well, what didn't, what can we improve". The teams were bored, I was bored, they were just doing mechanical Scrum. Retrospectives are such a powerful tool to drive continuous improvement, but what i was seeing was a stagnation and the true value of this event was being lost.
End of the Sprint was coming up so as the enterprise agile coach, I thought I'd provide some of my favourite patterns and ended up providing my 20 Scrum Masters with a playbook to accelerate and reinvigorate learning and improvement, retrospectives and ideas as well as links to where to find more.
Would love to share these patterns with you, discuss the pain points we were experiencing and how we were able to reinvigorate this event and improve overall quality of our delivery. It will be a workshop so would also love to hear your favourite patterns so we can share them with the group in this workshop and help inspire our teams to strive for activating real improvements.
More details:
https://confengine.com/agile-india-2019/proposal/8084/accelerate-improvements-through-retrospectives
Conference link: https://2019.agileindia.org
Acorn Recovery: Restore IT infra within minutesIP ServerOne
Introducing Acorn Recovery as a Service, a simple, fast, and secure managed disaster recovery (DRaaS) by IP ServerOne. A DR solution that helps restore your IT infra within minutes.
This presentation, created by Syed Faiz ul Hassan, explores the profound influence of media on public perception and behavior. It delves into the evolution of media from oral traditions to modern digital and social media platforms. Key topics include the role of media in information propagation, socialization, crisis awareness, globalization, and education. The presentation also examines media influence through agenda setting, propaganda, and manipulative techniques used by advertisers and marketers. Furthermore, it highlights the impact of surveillance enabled by media technologies on personal behavior and preferences. Through this comprehensive overview, the presentation aims to shed light on how media shapes collective consciousness and public opinion.
This presentation by Morris Kleiner (University of Minnesota), was made during the discussion “Competition and Regulation in Professions and Occupations” held at the Working Party No. 2 on Competition and Regulation on 10 June 2024. More papers and presentations on the topic can be found out at oe.cd/crps.
This presentation was uploaded with the author’s consent.
0x01 - Newton's Third Law: Static vs. Dynamic AbusersOWASP Beja
f you offer a service on the web, odds are that someone will abuse it. Be it an API, a SaaS, a PaaS, or even a static website, someone somewhere will try to figure out a way to use it to their own needs. In this talk we'll compare measures that are effective against static attackers and how to battle a dynamic attacker who adapts to your counter-measures.
About the Speaker
===============
Diogo Sousa, Engineering Manager @ Canonical
An opinionated individual with an interest in cryptography and its intersection with secure software development.
2. Your current team situation Your work with agility
• Learning about agile
• Transitioning to agile
• Working in an agile team
• Working in agile ways with
other teams
• Leading agile
• Working virtually in your team
• New team
• Cross-functional team
• Post merger / acquisition
environment
• Going through other change
10. Current situation
• more need to alignMore complexity
• employee engagement difficultDisengagement
• enterprise social networks do not
improve clarity and alignment.
Technology not a
substitute
11. “Problems caused by misalignment include confusion;
waste of time, money and opportunity; diminished
productivity; demotivation of individuals and teams;
internal conflicts, power struggles and ultimately project
failure as well as resulting in time and energy spent
doubting, conspiring, guessing or gossiping when that
same energy could be deployed in moving an
organisation forward.”
(Box, S., & Platts, K. 2005 – “Business process management: establishing and maintaining project alignment",
Business Process Management Journal, Vol. 11 Issue: 4, pp.370-387)
12. The Future of Work
• dispersed / diverse teams
• short term / freelance staff
• technology / automation
• demand for tailored / niche
• need for accelerated learning / innovation / performance
13. Not just about … Alignment is a source of
competitive advantage…
• performance
• innovation
• reputation
• sustainability
• engagement
• feedback
• diversity & inclusiveness
• employee experience
48. The problem
Teams are more effective than individuals
but effective collaboration is not merely a
case of putting people with relevant
knowledge together.
Team members face the challenge of
integrating their different perspectives and
collaborating as a single unit.
54. Lines of Communication 2000 AD
Laloux
Recognition of
the individual
Enabling and sharing skills and
ideas between people
55. Current situation 2019
Leaders are making sense of their
world at work to meet stakeholder
expectations:
Employee communication is
delegated to ‘internal comms’ who are
making sense of their world at work
to meet stakeholder expectations:
Leadership messages are our bible.
We need to make employees fit in
with what’s required.
I am in charge and will
make sure we deliver.
56. Definition of internal communications
https://en.wikipedia.org/wiki/Internal_communications#Role_of_IC_in_the_organization
“The IC function may perform the role of
• internal marketing
• channel management
• strategic adviser…”
1975
58. EXERCISE – all stand up
1. Do you have ideas and views about the
organization you work for?
59. 1. Do you have ideas and views about the
organization you work for?
2. Are you able to share these with your boss
or other leaders?
60. 1. Do you have ideas and views about the
organization you work for?
2. Are you able to share these with your boss
or other leaders?
3. Do you think your inputs make a difference?
61. 1. Do you have ideas and views about the
organization you work for?
2. Are you able to share these with your boss
or other leaders?
3. Do you think your inputs make a difference?
62. When people feel understood, connected, and valued …
Excited
Prepared
Hopeful
Connected
Inspired
Belonging
Useful
Wanted
Confused
Powerless
Unsafe
Numb
Angry
Frustrated
Unheard
Flat
…they move towards ownership,
innovation, and effectiveness.
64. Definition of alignment
… when employee goals
connect with organization
goals
… when people have a
compatible outlook on their
shared challenges
Strategic alignment ‘Social’ alignment
69. 1. More open, respectful, and inclusive
team culture
2. More ownership and engagement
3. More effectiveness in their decisions
and actions
4. Better performance
5. Better feedback for the wider
organization.
What has this got to do with agile?
74. 2. Talk to leaders about the balance of
leading alignment and agile
2
steps
75. 3. Become more aware of alignment
behaviours
3
steps
Listening
Respect
Openness
Inclusivity
76. 4. Find tools and interventions to use
4
steps
Storytelling
Conversation Cafés
Huddles
Interventions
77. EXERCISE
• I will show a behaviour A and another B
• Which have you experienced most during your career
so far?
78. BEHAVIOUR A BEHAVIOUR B
People accommodating
views they don’t agree
with every now and again
to win points.
People being curious to
understand alternative
ways of seeing things,
even when expressed
using different words and
ideas.
Which do you see more of?
79. BEHAVIOUR A BEHAVIOUR B
People handling conflict by
use of authority or
negotiation.
People finding bridges
between different
perspectives as a source
of innovation.
Which do you see more of?
81. What makes a great dialogue?
1. .
2. .
3. .
4. .
5. .
6. .
7. .
8. .
82. What makes a great dialogue?
1. Speak for yourself, not as a representatives of others
2. Treat everyone as an equal
3. Be open and listen to others with curiosity, even if you disagree
4. Search for assumptions (especially your own) by asking WHY
5. Try not to interrupt or rush to judgment
6. Remember that no single person has the truth
7. Be brief and stick to the point
8. Find areas of compatibility, see differences as opportunities.
83. Example alignment intervention – Mirror Mirror
• For all functions and sectors
• Designed specifically to close alignment gaps at the team level
84. Captures perception on learning behaviours
• Psychological safety- TRUST
We treat each other positively and
as equals
• Interdependence – RELIABILITY
It’s easy to ask other team
members for help
85. Captures perception on context
Open questions discover the
common ground and differences:
• What words do you think your
customers and stakeholders
would use to describe your team?
• What do you think is happening
within your organization that will
have / is having a significant
impact on your team?
86. Reflects the insights in a report
• Summaries of perceived purpose and
perceptions of context
• Top 5 behavioural strengths per team;
5 weakest behavioural areas per team
• Total scores and breakdown of scores
by behaviours per category
• Group perception / feeling about
alignment, positivity, and
preparedness.
87. … and changes perception with a dialogue workshop
• Speed refresh on ‘what is best practice
dialogue’
• Break into dialogue groups to discuss
the results and possible next steps
• Come back to plenary to share a
summary of what was discussed in the
dialogue groups
• Capture ideas / next steps / feedback for
the wider organization.
88. 1
1-1 interviews plus e-survey
< 60 minutes per person
2
3
Full team alignment report
4 – 6 hour workshop
Mirror Mirror Full Picture
20 minute e-survey per person
Overview alignment report
2 – 3 hour workshop
Mirror Mirror Quick Scan
1
2
3
Process
43-month action plan 3-month action plan4
89. Case studies – immediate results … … and why
Participants ratings
immediately
after the
workshop.
90. … and the reasons why
When people become more
conscious of their own
views, assumptions, and
mental models, they have
more flexibility to adapt
them.
When people are able to
share their thinking with
others in an open and
respectful environment, they
can reach a better shared
current reality.
Mirror Mirror helps to broaden a team’s shared current reality.
It captures how people see things in a way that is
understandable, measurable, and repeatable.
… and the reasons why … and why
91. Case studies – lasting outcomes… and why
Participants
who could see the
benefits of
Mirror Mirror
continuing 3 months
after the workshop.
92. … and the reasons why
People take more ownership
when their views are
included.
The extent to which learning
is applicable relates to how
closely it is linked to the
current context.
Mirror Mirror is a facilitated process, anchored in the team context.
… and the reasons … and why
93. APPLICATION - ideal conditions
• Low change horizon, future predictable
• Clear and specific frame within which the team can operate
• Team leader is available and open to enabling team members
• Behaviours in the team are open, respectful, and inclusive
• Team knows the company processes, network, and culture
• ’Cause and effect’ ideas are realistic and accurate
• Team members are well-suited to their roles & responsibilities
94. The Cost of Misalignment: Scenario 1
Complete misalignment
Full alignment
95. The Cost of Misalignment: Scenario 2
Full alignment
Complete misalignment
1 2 3 4 5 6 7 8 9 10 11 12
Months
Full alignment
96. The Cost of Misalignment: Scenario 3
Complete misalignment
Full alignment
97. The Cost of Misalignment with Mirror Mirror at month 2
Complete misalignment
Full alignment
100. Case Study
The Team
• 8 Masters students -
Healthcare, Social and Public
Management
• New team, new project –
duration 6 months
• Balanced gender diversity,
ages 21 – 35
• Varying levels of work
experience
University
Team
101. Case Study
The Project Challenge
To translate a co-living housing concept from Vienna to Linz within 5 months.
University
Team
102. Case Study
The Concept
Enabling students to
share accommodation
with elderly people for
mutual advantage
University
Team
Image CTV News
103. Case Study
The Barriers
The students discovered
early on that in Linz:
1) It is difficult for older
people to find
accommodation
2) There is an excess of
student housing.
University
Team
104. Case Study
At the outset:
• 80% positivity about the project outlook (average rating)
• all team members said the team is working well together, and is
aligned or well-aligned
• 77% average rating for morale
University
Team
106. Case Study
Insight: prioritization needed
Disconnects
magnified on
execution
• 36% ‘not sure’
University
Team
What do you
think your
team should
do next?
Communicate with others
Rethink our plan
Be aware of the facts
Do more research
Improve teamwork
Not sure
107. Case Study
Impact
1. Discussed common ground and difference: expand their views
2. Captured ideas, questions or actions
3. Together, agreed revised actions / deadlines going forwards.
University
Team
108. Case Study
What the participants said
“I realised it’s important
to address these things
even though they might
seem clear already.”
“Mirror Mirror really helped me
to reflect on a lot of important
tasks concerning the project
from different points of view.”
“It worked because everyone was
engaged. It was their pressure and
their context. I fully endorse Mirror
Mirror as a cutting edge approach
to leadership communications and
employee engagement for change
and innovation”.
FH-Prof. Dr. Johanna Anzengruber
University
Team
110. Case Study
The Team
• 15 people in 3 sub-teams within Samsung Electronics
• Various generalist and specialist roles
• All delivering logistics services in Europe
• Broad diversity in age, education, nationality and longevity
SAMSUNG
111. Case Study
The Situation
Ongoing change, including the recent sale of the printer line of business,
means that the workload would soon reduce by 50%. Despite reassurances
there would be no redundancies, the team felt deflated.
An ‘Innovation Day’ was planned to involve staff in creating a new role and
plan. Knowing that innovation doesn’t happen when team alignment and
positivity is low, the HR Manager chose Mirror Mirror to re-engage the team in
advance.
SAMSUNG
112. Case Study
What the Managers Said
HR Manager, Lisa
Team Leader, Tony
People seem to be closing
down rather than learning and
developing.
If this team can grasp the fact
that it could take the lead on
some exciting new logistics
projects, then we are half way
there. We need their leadership,
drive, and inspiration.
SAMSUNG
113. Case Study
The Process
• 1-1 guided interviews took place onsite
• The data was processed , written up and presented to
Management
• A workshop was scheduled with all participants.
SAMSUNG
114. Case Study
First results - contradictory?
• 100% said the team works well together
• 90% agreed the team has the resources it needs
• 68% was the average rating given for morale
• 88% felt the team was not / somewhat aligned
• 67% said they thought redundancies were likely
• 56% felt negative about developments.
SAMSUNG
115. Case Study
Insight 1: Confusion on the future of the team
Most staff members say they cannot
imagine where the replacement
workload will come from.
To make sense of the situation many
staff assume there will be
redundancies.
Interviewee response:
“We are told nothing will
change but I find that
difficult to believe.”
SAMSUNG
116. Case Study
Insight 2: Missing stretch goal
The team has been ‘in limbo’ for
some months. They are waiting to
cast off expiring responsibilities,
waiting for news of more decisions,
waiting for the Innovation Day to
provide more focus, and waiting for
their own energy and inspiration to
emerge from that.
Interviewee response:
“I used to be focused on big
projects and there were a
lot of active innovation, but
now we are just running
routines.”
SAMSUNG
117. Case Study
Insight 3: Knowledge silos in the team
Knowledge and experience is not
being shared, which is perceived by
some team members:
• As a dependency risk
• As a source of inefficiency
• As a blocker to professional
development and innovation
Interviewee response:
“We need to develop a
mindset that mentoring,
coaching, training and
sharing makes the team
stronger, not the individual
weaker.”
SAMSUNG
118. Case Study
Samsung
RESULTS
• 79% of participants said they feel the team has more, or much more clarity and
alignment to go ahead and achieve its objectives than it did before participating
in Mirror Mirror
• 86% of participants said they felt positive or very positive about the team and
its outlook going forwards after the Mirror Mirror workshop
• All participants said they feel their team is better prepared to succeed now
than it was before participating in Mirror Mirror.
119. Case Study
What the participants said
“It’s good
to find out
the mood
of the team
– that
largely we
feel the
same.”
“I’m pleased to hear that
management is really
open to hear our ideas.”
“It’s interesting to see these insights
– I hope people can continue to be
honest with each other.”
“Great to
get to
know our
newer
colleagues
better.”
SAMSUNG
122. EXERCISE
• Sample report data on screen
• You take the role of facilitator
• What insights do you see / advice would you give?
123. Your brief
Four slides of data
1.What do you notice about
alignment?
2.How does the data relate to
their background?
HSK US - Team Background
US Leadership Team of 7 in HR
Consulting. New CEO on seat.
Long established, market leader
but things are changing:
- technological advances (AI)
- more competitive marketplace.
125. Responses 2
Top 5
behaviour
scores
We are clear on the roles and responsibilities within the team 90%
We constantly look out for what’s changing and what that means 89%
We take responsibility for making change happen 83%
We are good at taking actions as agreed 80%
We review our processes and ways of working as needed 77%
Low 5
behaviour
scores
If someone makes a mistake it won’t be held against them 51%
We are careful not to reject people or ideas if they are different 50%
In my team, we can bring up difficult issues and questions 49%
We are all committed to each other's success 49%
We handle divergent views in constructive discussion 46%
129. Data collected so far
• 41 teams
• Mostly private sector
• Mostly operational level
• Average overall
behaviour score = 61%
Average level of
preparedness to succeed
within the team
54%
Average level of pride about
membership to the team
71%
Average level of positivity
about the team situation and
outlook going forwards
67%
134. “Execution is a systematic way of exposing reality
and acting on it.“
Bossidy & Charan - ‘Execution: the discipline of getting things done’.
“The learning process starts with an awareness of
what is.”
Timothy Gallwey- ‘The Inner Game’.