The document discusses the concept of servant leadership. It was developed by Robert Greenleaf in 1970 based on the idea that leaders should serve those they lead. Servant leaders focus on developing their employees and meeting their needs. They listen to others, build community, and empower followers rather than exercising power over them. The 10 characteristics of servant leadership are listening, empathy, healing, awareness, persuasion, conceptualization, foresight, stewardship, commitment to employee growth, and building community.

1. Servant Leadership
•The highest type of ruler is one of whose
existence the people are barely aware.
•When the best rulers achieve their purpose
their subjects claim the achievement as their
own.
•When you are lacking in faith, others will be
unfaithful to you

2. Servant Leadership
• Servant leadership is one of the most popular
leadership models around today.
• The concept was developed by Robert K.
Greenleaf in 1970.
• The servant leader serves the people he/she
leads which implies that they are an end in
themselves rather than a means to an
organizational purpose or bottom line

3. Robert Greenleaf
• The Servant as Leader –
1970
• Servant leadership: A
journey into the nature
of legitimate power and
greatness – 1977
• Journey to the East -
1956
Greenleaf 1904 – 1990
Hesse 1877-1962

4. What do servant leaders do?
• devote themselves to serving the needs of
organization members.
• focus on meeting the needs of those they lead.
• develop employees to bring out the best in
them.
• coach others and encourage their self
expression.
• facilitate personal growth in all who work with
them.
• listen and build a sense of community.

5. Desire to Serve
•Servant Leadership begins with the natural
feeling that one wants to serve.
•Call within.
•Serving others is a fundamental universal
human value.
•Robert Greenleaf was concerned about the
effect that leadership has on least privileged
in society.

6. Being a Midwife
• Leader does not intervene unnecessarily.
• Leaders presence is felt but often group runs
itself.
• You are facilitating another person’s process.
Do not intrude. Do not control. Do not force
your own needs and insights into the
foreground.
• You are a midwife, assisting at someone's
birth

7. Define Servant Leadership
• The servant leader is servant first.. .It begins
with the natural feeling that one wants to
serve, to serve first. Then conscious choice
brings one to aspire to lead.
• A servant leader loves people, and want to
help them which gives him meaning and
satisfaction in life. The mission is to identify
and meet the needs of others.

8. Servant leaders….
• They are focused on others and not
themselves.
• They are motivated to make life better for
others, not just for themselves.
• Ten Characteristics: Listening, Empathy,
Healing, Awareness, Persuasion,
Conceptualization, Foresight, Stewardship,
Commitment to the growth of people, and
Building community.

9. Stewardship
• Peter Block; Stewardship is the willingness to
be accountable for the well-being of the larger
organization by operating in service, rather
than in control, of around us.
• Stewardship involves partnership rather than
patriarchy, and empowerment instead
dependency.
• Servant Leaders tend to be self reliant, yet
committed to organizational goals.

10. Power Model Vs Service Model
• Power model; Leader first, SM; servant First
• SM; is both moral and effective.
• PM; How to accumulate and wield power, how
to make people do things, how to attack and
win
• PM ; Power is an end in itself, success or
victory in terms who gains more power, not in
terms of who accomplishes the most for his or
her organization or community.

11. PM Vs SM
• For servant leaders power is only a tool.
• Servant leader knows that power is only means,
not an end.
• James Autry wrote: …True power comes from
people. It comes from gaining the trust and
support of the people who then give you the
power. Power is like love. The more you try to
give it to others, the more it just seems flow to
you naturally.
• For Servant Leaders power is only a gift.

12. Servant Leaders…..
• They are focused on the work, not the credit.
• They will not use organizational change as the
excuse for building their own power and
position.
• Serving each other requires LOVE. Love begins
with one absolute condition; Unlimited
Liability
• The build community capacity and group
empowerment.

13. Servant Leaders build their
communities by;
1. Encourage participation and build consensus.
2. Creating a community of leaders
3. Generating a shared vision
4. Using cultural effective communication
5. Weaving partnerships and connections
• The power model is about grabbing. The
service mode is about giving

14. The Ten Characteristics
• Listening
• Empathy
• Healing
• Awareness
• Persuasion
• Conceptualization
• Foresight
• Stewardship
• Commitment to the
growth of people
• Building community

15. Listening
• the servant-leader will reinforce
these skills by a deep commitment
to listen intently to others. He or
she seeks to listen receptively to
what is being said (and not said!)
Spears, L. C. (2003). Introduction: Understanding the growing impact of servant-
leadership. In The servant-leader within: A transformative path (pp. 13-28). New
York: Paulist Press.

16. Empathy
• People need to be accepted and
recognized for their special and
unique spirit.

17. Healing
• servant-leaders recognize that
they have an opportunity to
help make whole those with
whom they come into contact
Spears, L. C. (2003). Introduction: Understanding the growing impact of servant-
leadership. In The servant-leader within: A transformative path (pp. 13-28). New
York: Paulist Press.

18. Awareness
• Awareness helps one in
understanding issues involving
ethics, power, and values.
Spears, L. C. (2003). Introduction: Understanding the growing impact of servant-
leadership. In The servant-leader within: A transformative path (pp. 13-28). New
York: Paulist Press.

19. Persuasion
• The servant leader seeks to
convince others rather than
coerce compliance.
Spears, L. C. (2003). Introduction: Understanding the growing impact of servant-
leadership. In The servant-leader within: A transformative path (pp. 13-28). New
York: Paulist Press.

20. Conceptualization
• Dream great dreams and think
beyond the day-to-day realities.
–Keep a journal
–Find a mentor
–Vision quest
Spears, L. C. (2003). Introduction: Understanding the growing impact of
servant-leadership. In The servant-leader within: A transformative path
(pp. 13-28). New York: Paulist Press.

21. Foresight
• lessons from the past, the realities of the
present, and consequence of a decision for
the future

22. Stewardship
• “holding something in trust for
another.”

23. Commitment to the growth
of people
• people have intrinsic value
.

24. Building Community
• true community can be created
Spears, L. C. (2003). Introduction: Understanding the growing impact of servant-leadership. In The servant-
leader within: A transformative path (pp. 13-28). New York: Paulist Press.