Scott Griffel has over 15 years of experience in IT support including installing, configuring and testing servers, desktops, and hardware. He has a background in systems engineering and administration. His most recent role was as a Regional Analyst for LandAmerica Financial Group where he maintained their production systems and databases while providing technical support to over 500 employees.

1. SCOTT GRIFFEL
8416 WARRENS WAY
WANAQUE, NJ 07465
973.479.2818
griffel9@yahoo.com
PROFESSIONAL SUMMARY
Proficient in installing, configuring and testing networked servers, software, desktops and hardware
appliances as well as supporting users in a help desk environment. Possess strong planning and
organizational skills including effective decision making and excellent judgment. Employ superior
communication skills, both verbal and written. Maintain ability to analyze and document user system
requirements. Demonstrate successful management skills gained from providing lead support for
group projects.
EXPERIENCE
2003–2008 LandAmerica Financial Group, Inc.
2005–2008 LandAmerica Financial Group, Inc., Parsippany, NJ
Regional Analyst: Selected for promotion to New York office
• Senior position responsible for maintaining LandAmerica’s East Coast Production
System as well as the SQL back-end database.
• Assisted in system roll-outs while providing daily technical support for end users
(more than 500 employees).
• Troubleshot production software issues with end-users.
• Daily interaction with Upper Management on projects and support.
2003-2005 LandAmerica Financial Group, Inc., Parsippany, NJ
Information Systems Analyst:
• Provided independent, high-level support and expertise for end-user problems for
fourteen (14) offices in the NJ/NY area.
• Ability to plan, organize, and prioritize a varied workload.
• Installed, configured, tested, monitored, repaired and maintained system and
application hardware, software and peripherals as well as performed program
modification, equipment and software problem resolution or upgrades.
• In charge of the integrity of the backups for the NJ/NY area. Also implemented an
automated backup verification policy and software.
• Managed and monitored progress of assigned projects; reported status to
Manager, Vice Presidents and Associate CEO.
• Answered questions and assisted in training users on various PC-based Windows
applications and software systems.
• Provided lead support in group projects and in daily trouble-shooting issues.
• Maintained excellence in working relationships with fellow employees and all
levels of management, including higher echelon personnel.
• Ensured security and maintained integrity of systems.

2. 1999–2003 Radware, Inc., Mahwah, NJ
Systems Engineer:
• Expert in all Radware products.
• Managed customer installations.
• Designed, integrated and tested Radware Load Balancing Appliances in Customer
Networks.
• Completed design and configuration changes to Customer Networks.
• Provided customer training, pre and post sales, in addition to help desk support.
• Created test lab environment for the purpose of troubleshooting customer issues.
• Assisted sales team with customer engagements.
Systems Administrator for in-house Microsoft Windows 2000/NT Server and Desktop
environment. Managed user accounts, installed Servers and Desktops, provided technical
support and troubleshooting for in-house LAN environment.
1992–1999 AT&T Wireless Services, Paramus, NJ
1997-1999 Account Executive
1995-1997 Project Manager
1992-1995 Project Analyst
HARDWARE
Dell, HP and Compaq Proliant ML/DL Servers, RAID, NAS, Cisco Routers, Cisco and 3COM
Switches, hubs, DSU/CSU, Powervault 122T and Quantum DLT Tape Drives, Ricoh and HP printers,
Smart phones, Blackberry
SOFTWARE
Windows Server 2003, Windows 2000 (Server and Professional), XP Professional,VMware, Active
Directory, Group Policy, SMS, Terminal Server, SQL 2000 and 2005, SQL Server reporting, SQL Safe
Backup Management, High Availability/Load Balancing, Citrix, Linux Ubunta and Debian workstation,
Microsoft Office 2003, XP, & 2000, PE Builder, Dameware, Spybot, 2X load balancer, Symantec
Ghost, IIS, Frontpage, Veritas Backup Exec for Windows Servers and Arc Serve backup software,
Castelle Faxpress Network Fax Server, ACT customer contact database software, LandamScan and
Global Scan scanning solutions, Kix scripting, Cisco Access Point, D-Link Wireless Routers,
Blackberry, Abacus, Cisco VPN, DNS, DHCP, Anti-Virus, Telnet, FTP, Adobe Acrobat and Visio
LAN/WAN
TCP/IP, VPN, Leased lines, T-1, ISDN
EDUCATION
Bachelor of Arts Degree in Mathematics, Richard Stockton College, New Jersey
Computer Repair Technology (A+) Trinity Learning Center
Microsoft Certified Professional (MCP) Track-on Technical School