Walter Coleman has over 10 years of experience in technical and managerial IT positions. He has a track record of success in areas like computer network management, training, support services, information management and customer service. Some of his past roles include providing advanced technical support, installing and maintaining Novell and Windows networks, and designing, implementing and maintaining a wide area network of 15 file servers and 400 computers. He has an Associate's Degree in Administrative Management and Personnel Resource Management as well as military leadership and management training.

1. WALTER J. COLEMAN JR
187 Larch Road, Ocala, FL 34480
C-865-206-8363
wjcoleman1@comcast.net
STATEMENT OF QUALIFICATIONS: More than 10 years experience in technical and
managerial positions of ever increasing scope and responsibility. A consistent track
record of success in Computer IT, Computer Network Management, Training, Support
Services, Information Management and related areas of Management, Customer
Service, Wide Area Network Management, and Software and Hardware Management,
Technical Support, Troubleshooting, Upgrading and Repair.
RELEVANT WORK HISTORY
Advanced Technical Support Technician Seagate Software/VERITAS Software
• Provided telephone Advanced Technical Support for the VERITAS Backup Exec
for NetWare (4 years); and the Backup Director, Storage Manager and Storage
Exec for NetWare, (2 years until the end of product life) installed on Novell
NetWare 3.x, 4.x and 5.x, Windows 95/98, Windows NT and Windows 2000
operating systems, through effective troubleshooting and detection of Hardware
and Software problems, and solving through replacement, reconfiguration, and/or
optimization of hardware and software.
• Installed and maintained Novell 3.x, 4.x, 5.x and 6.x, Microsoft Windows 95, 98,
Win NT 3.51 and 4.x, and Windows 2000 installations.
• Consistently Produced Technical notes in excess of the required minimum
throughout the four years.
WAN Maintenance/Computer Technician Corporate Data Services, Inc.
• Troubleshot and detected Hardware and Software problems, and solved through
replacement, reconfiguration of hardware and software.
• Installed and created Novell, Win95 and LANtastic networks; troubleshot and
corrected networking problems with same.
• Performed hardware upgrades including removal and installation of
motherboards, memory, CD-ROM and Floppy drives, CPUs, modems, network
interface cards, tape backup drives, etc.
• Installed Software and provided hands-on training to users on all software
installed.
WAN Manager / Computer Technician Withlacoochee Workforce Development
Authority, (WWDA) Inc
• Designed, implemented and installed Wide Area Network upgrades,
improvements, and personally designed, procured and installed all hardware and
software at 8 new locations comprising 6 Novell 3.12 network file servers, 8
routers (4 external and 4 internal) and 250 personal computers.
• Maintained, troubleshot and repaired all hardware/software problems for a Wide
Area Network comprising 15 file servers and approximately 400 personal
computers.
• 5 years experience with Novell 3.12 and 2 years experience with Novell 4.X
• Experienced with Installation, Troubleshooting and Training users on all Windows
OS's 3.1, to 8.1 and 10, Lotus 123 (DOS & Windows Release 4 & 5),
WordPerfect (5.0, 5.1, 5.2, 6.0, 6.1 & 7.0), WordStar Professional, MS Office
Professional for Windows and Win95, Attachmate Extra for Windows (Mainframe
Connectivity) and many others. Also experienced with Adobe Photo Shop and
Photo Deluxe.

2. • Cataloged and recorded complete inventory management of furniture and
equipment to include maintaining a computer database of all pertinent
information regarding those items and where each is located throughout the
Citrus-Levy-Marion county area.
KEY ACCOMPLISHMENTS
• My troubleshooting and repair expertise saved the company more than $23,000
per year in the cost for quick response Network Maintenance Contracts.
• Consistently took more daily calls than the recommended minimum while
maintaining consistently high customer satisfaction ratings as evidenced by the
sometimes record high number of surveys returned with ratings above 4.5 of a
maximum of 5.0, and the unsolicited letters/e-mails of praise for the assistance I
rendered.
• Operated, maintained and repaired desktop, laptop and personal computers,
digital cameras, fax, copier and scanner machines, and multi-line telephone
systems.
• Utilized superior writing, active listening, speaking and social perceptiveness
skills.
• Pursued successful use of time management, critical thinking, judgment and
decision making skills.
ACADEMIC & MILITARY EDUCATION
• Associates Degree in Administrative Management (Oct 1980)
• Associates Degree in Personnel Resource Management (June 1987)
• U.S. Air Force Advanced and Intermediate Level Leadership and Management
Courses, 200 and 400 hours respectively.
• Various Military courses in Equipment Management, Documentation
Management Leadership, Public Speaking, Personnel Management, Counseling,
and numerous other areas.
• Novell Network Administrator, Novell NetWare Version 3.11, 3.12 and 4.X
• Various Microsoft and Novell courses to increase knowledge and expertise with
the operating systems.
REFERENCES:
Julie Webster - Manager – Food Lion #787 – c/704-724-0191
Pam Keathley – Customer Service Manager – Food Lion - 865-483-8515