I can summarized myself in three words highly motivated, focused, and determined to succeed. Specialties Expertise in Project Management and Engineering of Network Systems, Telecom, Servers, and managing Facility issues (UPS, Generator, HVAC, and etc.).

1. ARIEL S. LUMBA http://www.linkedin.com/in/ariellumba
9891 Osprey Point Circle Home: 916.714.7751
Elk Grove, CA 95757 Cell: 916.627.9856
ariel.lumba@ariemmanuel.com
SUMMARY OF QUALIFICATIONS
Self-motivated Technology Manager with experience in leading field service technicians and help
desk personnel in service, high tech and health care industries. Known for delivering results and
building teams while reducing costs and improving quality for internal IT customers. Exceptional
customer service focus and project management skills. Quickly builds trusting relationships and
influences cross functional teams in a fast-paced, fast-changing environment. Expertise in:
• IT Service Management • Team Leadership
• IT Management • Process Improvements
• System Management • Cross Functional Team Leadership
TECHNICAL SKILLS
• Cisco, Junipers, Windows, Unix, SAP/3, MS Office Suite
PROFESSIONAL HISTORY
H&R BLOCK, Sacramento, CA 2005 – 2012
Regional Technology Manager
Managed information technology for all 300 plus Tax offices, including telecommunications (voice,
data, and real-time) with a staff of 12 Field Technicians and 8 Help Desk personnel covering the
state of CA, NV, and HI.
• Saved more than 20% each year since 2005 on operational and capital expenditures by hiring
less personnel while maintaining high quality of service.
• Decreased overtime 50% and increased efficiency by evenly distributing workload and
developing centralized logistic areas for hardware replacement.
• Increased customer satisfaction to more than 50% by initiating a courtesy call program to resolve
issues over the phone which help reduced downtime and increased user’s productivity.
NTT / VERIO, San Jose, CA 1999 – 2005
Manager of Field Engineering 2001 – 2005
Managed team providing installation, maintenance, testing, troubleshooting, and repairing of routers,
switches, multiplexers, and other network equipment in the field to ensure optimum network usage
and quality. Developed and trained team members, on-going performance. Collaborated with ILEC
Engineers in provisioning, testing and terminating of optical carrier level (OCn) circuits from OC3s to
OC192s (STM-1 to STM-64), as well as low bandwidth circuit, such as T1s to DS3 circuits.
• Contributed to retrieval of $2M worth of missing equipment (router, switches, misc. equipment).
• Developed and implemented new installation, configuration, and troubleshooting guideline
procedures that reduced errors from 30% to less than 5%, and helped solidify our customer
relationship.

2. ARIEL S. LUMBA PAGE TWO
NTT / VERIO (Continued)
• Documented and trained Verio's Sales Team on Broadband Services product and service
offerings.
• Advised sales team on customer solutions and kept them informed on the status of key projects.
• Served as liaison between NTT Corp and NTT / Verio on various international projects.
Network Field Engineer 1999 – 2001
Installed, maintained, tested, troubleshot, and repaired routers, switches, servers, multiplexers in
various company owned facilities as well as third party locations. Worked with ILEC Engineers in
provisioning, testing and terminating of optical carrier level (OCn) circuits from OC3s to OC192s
(STM-1 to STM-64), as well as low bandwidth circuit, such as DS3 to T1 circuits. Tested and
evaluated network systems to eliminate problems and make improvements. Monitored and
maintained Verio Facility, including power, HVAC, fire detection / suppression, local security and
monitoring systems.
• Instrumental in managing construction of data centers, Point of presence, and / or Telco (carrier)
facilities.
• Managed the close down of 12 facilities on the West Coast within 6 months which saved the
company at least $100K per month on lease expenses.
• Awarded “Top Network Engineer” twice in 2001 for providing excellent leadership skills and
consistently delivers outstanding performance.
PROVIDENCE HEALTH SYSTEM, Portland, OR 1994 – 1999
Microcomputer Specialist II
Installed, troubleshot, and maintained servers, desktops, printers, as well as hospital equipment.
Trained employees identified, analyzed and repaired product failures, and ordered and replaced
parts as needed. Determined and recommended which products or services best fit the customers'
needs.
• Implemented and installed wireless antennas, as member of a 5-person team, to provide
wireless connectivity for nursing staff and doctors.
• Collaborated, as member of 10 person team, on system migration from Novell to Windows NT
4.0.
• Awarded Employee of the month for outstanding service, citizenship and leadership in February
1995.