Scott Cooper resume (3)
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Scott Cooper is seeking an entry-level help desk position where he can learn and advance. He has a strong background in IT with skills in networking, hardware, operating systems and software applications. Cooper is currently pursuing an Associate's degree in Network Systems Administration and plans to obtain a Bachelor's degree with a focus on information systems and cyber security. His previous work experience includes customer service roles at Lowe's Home Improvement and Casey's General Store where he assisted customers and operated cash registers.
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- 1. Scott Cooper 13036 Trestle Road 618.381.2143 Highland, IL 62249 scott_cooper04@hotmail.com Professional Summary An intelligent and articulate individual who not only exhibits a high level of professionalism, but is also passionate about providing outstanding customer service. I am more than confident that I will be able to manage customer expectations and communication. I have a strong general interest in and aptitude for IT and am someone who can express ideas and information clearly and concisely. As a confident individual I can work effectively within a changing environment and am able to modify my behavioral style and approach in order to achieve results. I am currently looking for an entry level help desk position where I can learn and advance with an exciting and ambitious company. Academic Qualifications: ITT Technical Institute, Earth City, MO March 2013 - Present Expected Graduation Date: June 2015 Cumulative G.P.A: 3.0 Pursuing an Associate of Applied Science Degree in Network Systems Administration with plans to obtain a Bachelor’s Degree with a concentration on Information Systems and Cyber Security Technical Skills: Knowledge of performing hardware and software related maintenance and troubleshooting on a wide scale range: Networking: WAN/LAN Configuration and Support, DHCP, TCP/IP, Network Cabling, Network Troubleshooting, Network Security Applications, Routers, Switches, Hubs, Wireless Access Points Hardware: Desktop Support, Servers, Cisco Routers, Switches and Hard Drives Operating Systems: Microsoft Windows(XP,7,8), (Red Hat, Fedora) Software Applications: Microsoft Office Suite (Word, Excel, PowerPoint) Academic Concentrations: Networking Application Services and Security Installations of Microsoft Server in VMware on external hard drives Created DNS, DHCP, IIS and Exchange Servers Troubleshooting and resolving of problems, with Servers and VMware Capstone Project Relevant Experience: Lowe’s Home Improvement, Glen Carbon, IL March 2014 – Aug 2014 Customer Service Sales Associate Responsible for responding to customer inquiries, providing support throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans, processing sales and returns using a cash register, and addressing customer complaints. Also stocked shelves, maintained the sales floor, supported the warehouse when needed and assisted store patrons with exceptional customer service including responding to inquiries and helping customers with locating, carrying, and loading merchandise. Casey’s General Store, Customer Service Sales Associate, Responsible for obtaining payment for goods by itemizing and totaling customer's purchases. Itemized and totaled purchases by recording prices, departments, taxable and nontaxable items; operating a cash register. Discounted purchases by redeeming coupons, collected payments by accepting cash, check, or charge payments from customers; making change for cash customers and balanced cash drawer by counting cash at beginning and end of work shift. Helped to maintain a safe and clean working environment by complying with procedures, rules, and regulations and contributed to team efforts by accomplishing related results as needed.