Dee Jay Wells is seeking a full-time position and has over 10 years of experience as a Custom Imprint Manager and Customer Service Representative. Wells has strong technical skills including typing 45 wpm, proficiency in Microsoft Office applications, and the ability to learn new systems quickly. As a manager, Wells was able to boost sales and customer service metrics by 10% and 70% respectively. Wells has a background in secretarial coursework and certificates in career development and computer applications.

1. Dee Jay Wells
Objective: To obtain a full-time position.
Technical Skills:
 Able to type 45 wpm and 10-key 8197 kph
 Adaptable, detailed-oriented, highly organized, ability to establish priorities, experienced in
performing multiple tasks, maintaining and filing records accurately, ability to perform
multiple tasks in a fast paced environment
 Proficient in Word, Mail-Merge, Excel, Access, PowerPoint, Outlook and Internet
Operations.
 Learn new systems and software quickly and efficiently
 Knowledge of Windows-based order entry system
 Boosted Custom Imprint sales by 10%, and Customer Service by 70%
Work Experience
Custom Imprint Manager/Customer Service Representative
Student Supply Company, Kent WA 09-2006 – 06-2016
 Process 20-60 calls daily, resolving problems and promoting public relations while managing
12 incoming lines, transferring calls to 8 extensions
 Enter/process orders into an AS400 data entry and invoice system
 Prepare customer art proof for preprinting graphic art for custom imprints using CorelDraw
Graphic Suite and Adobe Graphic Suite
 File and maintain vendor files, Coop Pricing and customer orders for custom imprints
 3rd party liaison for customers and vendors insuring customer experience
 General office duties such as: managing and filing of customer accounts and orders, faxing or
emailing of invoices, copying, and processing payments for merchandise purchased etc
 Cross trained in picking, packing, and shipping using UPS Worldship and Pitney Bowes USPS
shipping domestically and internationally
Education
South West Texas Junior College:
-One year of Secretarial/Clerical classes in 1989-1990
Washington Women’s Employment & Education:
-Reaching Employability and Achieving Career Habits Graduated 3-2002
Washington Women’s Employment and Education:
-Computer Applications and Career Development Graduated 5-2002
-Received Best Final Project Certificate