Mr. Mohsin Shaikh is a SharePoint Online Administrator with Microsoft Support who has over 10 years of experience in customer service roles. He has extensive experience designing and troubleshooting SharePoint architectures, managing apps and data storage on the cloud, and resolving permission and DNS issues. Previously, he handled insurance claims processing and explained telecom plans while adhering to regulations. He has skills in SQL Server, VB.NET, HTML, Windows, and Microsoft Office.

1. Mr. Mohsin Shaikh
MH - INDIA.
: +91 9619020994,
: v-9mosh@mssupport.microsoft.com
Career Objective:
To work in a challenging environment and be known for depth of knowledge, quality,
hard work, timeliness of service, honoring the commitments and provide innovative
solutions and enable organization to enhance their business.
Professional Background:
April 2013 – Till Date
WIPRO BPO.
Designation: Support Engineer.
 SharePoint Online Administrator with Microsoft Support.
 Designing the architecture of SharePoint Access for the clients as per the
organizational structure.
 Working on issue related to Workflow
 Vanity Domain Configurations
 Troubleshooting Permission issues for users unable to access the sites.
 Using SharePoint Designers to develop and apply solutions for various
organizations.
 Trace customer public website’s to check if the DNS are resolved and hosted
and pointed to right server.
 Managing Data Storage on Cloud for clients.
 Managing different Apps from SharePoint Online Store as the per client
requirement.
Nov 2010 - April 2013
WIPRO BPO.
Designation: Sr. Associate.
 Handling inbound calls from Hospitals, doctors and Nurses.
 Processing claim request on behalf of patients.
 Providing insurance benefits to clients on call.
 Explaining Insurance plans to Clients according to patient’s Group insurance
plan.
 Adhering to United States HIPPA Law.
 Updating Clients about change in Patients insurance Policy.
 Explaining Claim Process form and verifying the Documents submitted are
correct or not.
May 2008- May 2009
Reliance BPO (DAKC).
Designation: Sr. Associate.
 Handling inbound calls regarding GSM and CDMA Telecom networks for
Chhattisgarh, Bihar, Madhya Pradesh and Orissa States.
 Processing complaints regarding any dispute in bills and recharges.
 Explain postpaid and prepaid plans.
 Explain overview of customer’s bill.
 Explain various data plan available for their states.
 Handling Escalation calls regarding Network issue.
 Explaining VAS (Value added services) and Caller tunes.
 Configuring GPRS.

2. Academic Background:
Commerce graduate from Mumbai University (INDIA).
Technical Skills:
Practiced Application: SQL Server 2002, Vb.net 2002.
Practiced Languages: HTML
Practiced Operating system: Windows XP, Windows Vista, Windows Server 2003/2008.
Practiced Office Package: Microsoft Word, Microsoft Excel, Microsoft PowerPoint,
Microsoft Outlook.
*Additional information and reference will be provided on request if needed.