Maria Kalva is seeking a career opportunity with a growth-oriented organization. She has over 10 years of customer support experience exceeding expectations through problem solving and analytical skills. Kalva holds a diploma in Technical Support Analyst and a master's degree in Computer Applications. Her experience includes providing customer service, technical support, and training.

1. MARIA KALVA
Chapel Square, Ont., M1V 2S3
Ph: 4162625823; Email:Kalvampk@gmail.com
OBJECTIVE:To build a career with a growth oriented organization that offers me a consistently positive atmosphere to learn new technologies and
implement them to offer better customer experience.
SUMMARY OF QUALIFICATIONS
 Diploma in Technical Support Analyst
 Posses Masters in Computer Applications
 Knowledge of C, C++, SQL, IBM
 10+ years of experience in Customer Support exceeding customer expectations as a result going beyond target goals
consistency, troubleshooting, creative problem solver with analytical capabilities.
EMPLOYMENT HISTORY:
POSITION
HELD
COMPANY
WORKED
IN
RESPONSIBILTIES AND ACHIEVEMENTS FROM TO
Customer
Service
Representative
General
Nutrition
Center
 Received Customer Service Appreciation many times.
 Reduced Customer problems escalations to Management frequently to rarely.
 Installing and configured the computer systems with the new hardware as well as
updating the customer information.
 Solving Computer hardware and software problems or escalating the non-solved
problems and communicating the same to the customers
 Handling situations during emergency power outages.
 Collaborating with company staff to optimize working environment and customer
support in terms of disputes.
 Communicating to the manager of any unforeseen omittances in the promotions and
asking for resolutions.
 Preparing the store for formal visits and Inventory control.
 Checking stocks, Handling Orders and Preparing Invoices
 Training new employees of the company from different levels.
June
2003
To
date
 Effectively upselling achieving and going beyond the target goals.
 Ensuring customers exceed their nutritional/fitness goals.
 Collected information through client phone calls to identify and report product
problems, inquiries, availability and responded to customers requests effectively
within deadlines
 Receiving the shipments,
 Visual Merchandizing
 Attention to details
 Housekeeping duties
Technical
support
ITI  Providing Help desk support to students, troubleshooting computers, laptops and
communicating back with the information of the state of the repairs. Communicating
with the manager about the student needs.
 Running routine backups of the systems in place. Having a recovery model in case of
any unprecedented failures.
 Responded to phone calls, emails and in-person request installed and configured
software and tested student’s pc. Analyzed functionality of peripherals.
July
2004
October
2004
EDUCATIONAL QUALIFICATIONS:
Degree/Diploma Name of the Degree/Diploma University/College studied in From To
Diploma QTP Automation Stepin2it (Brampton, Canada) August 2014 October
2014
Diploma Technical Support Analyst ITI (Toronto, Canada) March 2004 September
2004
Degree Masters in Computer Applications Osmania University (India) validated with WES June 1993 July 1996
October 2015